Download Checklist software configuration Use the checklist below to

Checklist software configuration
Use the checklist below to verify you have the correct software configuration to use eLine.
If you are using not supported software, an outdated version or cannot change or view
settings, it is best to contact your IT helpdesk.
The software suppliers do not support older software configurations. This means that
DNB cannot guarantee that the e-Line web application will work correctly if you use other
software configurations.
DNB does not have any influence on the releasedate and functionality of new versions of
software suppliers (such as operating system, Internet Explorer and Java). Changes in
the e-Line web application necessary as a result of new versions of such software will be
released as soon as possible.
What operating system are you using?
We only support Windows Vista, Windows 7, Windows 8 and Windows 8.1
Operating systems we do not support include Windows XP, Mac OS X, Linux and Android.
What internetbrowser are you using?
We only support Internet Explorer.
Internetbrowsers we do not support include Chrome, Firefox and Safari.
What version of Internet Explorer are you using?
We only support versions 9, 10 and 11.
How to check the version of Internet Explorer?
1. Start Internet Explorer;
2. Go to menu option ‘Help’;
If the menu is not enabled press the ‘alt’ button.
3. Select ‘Over Internet Explorer’.
The version is shown.
Is the compatibility mode enabled in Internet Explorer 10 or 11?
In Internet Explorer 10 and 11 the compatibility mode must be enabled.
How to enable the compatibility mode?
1. Start Internet Explorer;
2. Go to menu option ‘Tools’;
If the menu is not enabled press the ‘alt’ button.
3. Select ‘Compatibility view settings’;
4. Enter de website URL and click Add;
5. Click Close.
What version of Java are you using?
We only support version 7 update 10 and higher.
How to check the Java version?
1. Click on ‘Start’;
2. Click on ‘Control Panel’;
3. Double click on the ‘Java’ icon;
4. On the tab ‘General’ click the ‘About…’ button.
The version is shown.
Do you use Internet Explorer 32 bit or 64 bit?
You can use Internet Explorer as 32 bit or 64 bit version. The installed Java version must
also run in the same 32 bit or 64 bit version.
How to check whether you are using Internet Explorer 32 or 64 bits?
Internet Explorer 9 and 10
1. Start Internet Explorer;
2. Go to menu option ‘Help’;
If the menu is not enabled press the ‘alt’ button.
3. Select ‘About Internet Explorer’.
If the version displays ‘64-bit Edition’, then it is 64 bit Internet Explorer.
Otherwise it is a 32 bit browser.
Java
Java automatically installs the 32 or 64 bit version depending on the 32 or 64 bit Internet
Explorer you use.
Start Internet Explorer and go to www.java.com. Click on the Free Java Download
button, and start the installation process.
Our experience shows that you can best install 32 and 64 bit Java.
The Windows Offline installation files for 32 and 64 bit can be found on:
www.java.com/en/download/manual.jsp
More information on Java versions and installation can be found in the Java Help Center:
www.java.com/en/download/help/