Download March 24th 2016 Community Health Worker Curriculum

Montana Community Health Worker (CHW) Retreat Documentation
March 24, 2016
The following is a compilation of the outstanding group work completed at the CHW Retreat. The
information is organized into major categories/themes with their accompanying knowledge, ability,
and/or skill.
I.
CHW ROLE
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II.
COMMUNITY AND CULTURE
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III.
Be a bridge to community resources and act as a resource obtainer;
Have knowledge about systems of care – community connection, i.e., food banks;
Be able to collect data and translate information to providers; navigate with a goal
HEALTHCARE SYSTEM/DELIVERY
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Be a trusted member of and have a presence in the community;
Be sensitive to and relate to the community culture;
Understand Montana’s diversity – east vs west, large/small, region uniqueness;
Have the ability to relate to people to gain access;
Demonstrate community and individual advocacy and be an advocate within the system;
Recognize disabilities and be adaptable; maintain safe environments
Understand cultural uniqueness;
Meet people where they are;
Be non-judgmental and open to diversity; know bridges out of poverty;
Be bilingual (community specific)
RESOURCE MANAGEMENT
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IV.
Know CHW defined role and scope and those of other professionals;
Understand practice/recognize boundaries and set personal boundaries;
Have self-awareness of CHW skills – know limitations;
Focus on patient– family centered care;
Know when to refer; have clarity on role regarding care planning, case management, and care
coordination; have evaluation and observation skills
Possess basic insurance (including Medicare and Medicaid) and benefits literacy;
Have the ability to connect with individuals and help them sign up for benefits;
Recognize hub and spoke linkages (systems)
COMMUNICATION AND INTERPERSONAL SKILLS
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Demonstrate effective and congruent verbal, written, and non-verbal skills;
Possess the ability to have conversations with a variety of people and with a broad spectrum of
professionals;
Montana Office of Rural Health/Area Health Education Center, Community Health Worker Stakeholder Group
2
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V.
Be able to move conversations forward and manage and navigate difficult communication;
Apply SBAR when appropriate; use active listening, motivational interviewing, and inquiry;
provide appropriate feedback;
Be able to document and follow up on important information;
Be a persuasive communicator; have skills in conflict management and resolution; provide
customer service
WORKPLACE SUCCESS BEHAVIORS/ATTITUDES (SOFT SKILLS)
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VII.
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VIII.
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IX.
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Build trust;
Be innovative and take initiative;
Demonstrate a positive demeanor;
Have time management and organization skills;
Be time sensitive based on recognition of patient’s needs;
Have compassion, be reliable and dependable, relatable, and patient;
Demonstrate empathy vs sympathy; have the ability to connect to emotions
SELF-CARE
Practice self-care and wellness,
Demonstrate self-safety;
Pursue empowerment and enablement;
Be self-motivated;
Avoid burnout and manage stress
TEAMWORK AND COLLABORATION
Recognize and understand teamwork and team roles;
Be a healthcare team member; initiate and build relationships;
Collaborate through care coordination for patients and with other providers
TEACHING-LEARNING
Help assist with chronic disease management and education in chronic disease;
Possess mentoring skills;
Use SMART goals
LEGAL AND ETHICAL
Understand legal and ethical responsibility;
Have a working knowledge of HIPAA and PHI;
Have discretion and maintain confidentiality
Montana Office of Rural Health/Area Health Education Center, Community Health Worker Stakeholder Group
3
X.
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XI.
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MEDICAL/HEALTHCARE KNOWLEDGE
There should be no direct care such as blood pressure/foot care;
Understand chronic disease, co-morbidities, mental health, prevention, and medication
management;
Be health literate and have an understanding of medical terms;
Practice infection control;
Have knowledge about suicide prevention and crisis;
Have mental health first aid skills;
Possess a working knowledge of CPR and first aid;
Understand human life span development and special needs (developmental and/or cognitive);
Recognize and follow up on nutritional needs, e.g., diabetes
TECHNOLOGY
Have basic skills using technology;
have familiarity with HER
NEXT STEPS
The following are next steps as outlined by the group:
 Operationalize the CHW Role and Determine Funding for Role – Salary/Sustainability
 Affirm Community Need
 Design and Build the Curriculum – Include an Organizing Framework and Measurable
Competencies
 Develop a Training Structure – Training Time and Requirements (e.g., academic expectations
and additional credentials desired such as a driver’s license)
 Establish a Career Pathway – For Example, Create CHW Levels
Montana Office of Rural Health/Area Health Education Center, Community Health Worker Stakeholder Group