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STEPHEN JOHN ARNOLD Professor, School of Business, Queen's University Education 1974 Ph.D. Marketing, Faculty of Management Studies, University of Toronto. 1971 M.B.A. Marketing, Management Science), Faculty of Management Studies, University of Toronto. 1965 B.Sc. Applied Science, Royal Military College and Royal Roads Military College. Positions Held 1974 - present Assistant, Associate and Full Professor, School of Business, Queen's University. 1999 Professor, International Study Centre at Herstmonceux Castle. East Sussex, UK 1999 Visiting Professor, Department of Retailing and Marketing, Manchester Metropolitan University, Manchester, UK. 1999 Visiting Professor, Urban Planning Group, Eindhoven Technical University, Eindhoven Netherlands. 1998 Visiting Professor, Institute for Retail Studies, University of Stirling, Scotland, UK. 1985 - 1986 Visiting Associate Professor, Faculty of Commerce and Business Administration, University of British Columbia. 1983 - 1984 Associate Member - Limited Term, Faculty of Management Studies, University of Toronto. 1982 - 1983 Professeur invité, Faculté des sciences de l'administration, Université Laval. 1970 - present Marketing research consultant. 1977 - 1980 Canadian Armed Forces (Primary Reserve): Acting Commanding Officer. 1965 - 1969 Canadian Armed Forces: HMCS Saskatchewan, HMCS Columbia, Canadian Forces School of Administration and Logistics. Professional Associations Administrative Sciences Association of Canada American Academy of Advertising American Collegiate Retailing Association American Marketing Association Association for Consumer Research Professional Marketing Research Society Academic Awards & Honours 1998 1997 School of Business Research Excellence Award. “Citation of Excellence." ANBAR Electronic Intelligence, Bradford, England. Editorial Duties Editorial Review Board 1994 – present Journal of Business Research. Occasional Reviewer International Journal of Retail & Distribution Management Journal of Retailing and Consumer Services Journal of Consumer Research Journal of Advertising Canadian Journal of Administrative Sciences American Marketing Association, Academy of Marketing Science annual conferences Social Sciences and Humanities Research Council of Canada Research Grants, Strategic Research Grants Research Grants 1995 - 1998 1992 1985 1982 1982 1981 - 1982 1981 - 1982 1981 - 1982 1980 1980 - 1981 1978 1977 1975 Social Sciences and Humanities Research Council, Awarded: $62,750. "Organizational Legitimacy and Retail Store Patronage: The Case of Wal-Mart." Canadian Urban Transit Association, Awarded: $4,500. “Transit case preparation.” Procter & Gamble, Awarded: $19,300. “Media Option Source Effects.” Warner-Lambert Canada Inc, Awarded: $17,300. “Return on Advertising Investment.” Consumer and Corporate Affairs, Awarded: $19,000. “Transportation Energy Conservation.” (with R. Turner) Social Sciences and Humanities Research Council, Awarded: $13,428. “Canadian Federal Government Advertising.” Warner-Lambert Canada Inc., Awarded: $22,625. “Return on Advertising Investment.” Consumer and Corporate Affairs, Awarded: $18,100. “New Automobile Purchase Satisfaction.” Ministry of Transportation, Ontario, Awarded: $9,200. “Transportation Energy Conservation.” (with R. Turner) Warner-Lambert Canada Inc., Awarded: $9,800. “Return on Advertising Investment.” MacLaren Advertising, Awarded: $10,500. “Day-After-Recall.” VIA Rail, Awarded: $34,125. “Rail Passenger Service and Market Communications.” (with R. Turner) Baker Lovick, Awarded: $3,800. “Canadian and American National Character.” (with J.G. Barnes) Publications Articles in Refereed Journals Handelman, J. M. & Arnold, S. (1999). “The Role of Marketing Actions with a Social Dimension: Appeals to the Institutional Environment." Journal of Marketing, July 1999, Vol. 63, forthcoming. Miklas, S. & Arnold, S. (1999). “’The Extraordinary Self’: Gothic Culture and the Construction of Self.” Journal of Marketing Management, July 1999, Vol. 15: 563-576. Arnold, S., Handelman, J. M. & Tigert, D. J. (1998). "The Impact of a Market Spoiler on Consumer Preference Structures." Journal of Retailing and Consumer Services, Vol.5, No.1: 1-13. Joshi, A. & Arnold, S. (1998). "How Relational Norms Affect Compliance in Industrial Buying." Journal of Business Research , February 1998, Vol.41: 105-114. Joshi, A. & Arnold, S. (1997). “The Impact of Buyer Dependence on Buyer Opportunism in BuyerSupplier Relationships: The Moderating Role of Relational Norms." Psychology and Marketing , December 1997, Vol.14: 823-845. Arnold, S., Handelman, J. M. & Tigert, D. J. (1996). "Organizational Legitimacy and Retail Store Patronage." Journal of Business Research, Vol.35: 229-239. Awarded “Citation of Excellence." ANBAR Electronic Intelligence, Bradford, England. Feltham, T. & Arnold, S. (1994). "Program Involvement and Ad / Program Consistency as Moderators of Program Context Effects." Journal of Consumer Psychology, Vol.3, No.1: 51-77. Arnold, S. & Fischer, E. (1994). "Hermeneutics and Consumer Research." Journal of Consumer Research, June 1994, Vol.21, No.1: 55-70 Fischer, E. & Arnold, S. (1994). "Sex, Gender Identity, Gender Role Attitudes and Consumer Behaviour." Psychology and Marketing , March / April 1994, Vol.11, No.2: 163-182. Fischer, E. & Arnold, S. (1990). "More Than a Labor of Love: Gender Roles and Christmas Gift Shopping." Journal of Consumer Research, December 1990, Vol.17: 333-345. Arnold, S., Oum, T. H., Pazderka, B. & Snetsinger, D. W. (1987). "Advertising Quality in Sales Response Models." Journal of Marketing Research, February 1987, Vol.24: 106-113. Arnold, S., Oum, T. H. & Tigert, D. J (1983). "Determinant Attributes in Retail Patronage: Seasonal, Temporal, Regional, and International Comparisons." Journal of Marketing Research, May 1983, Vol.20: 149-157. Arnold, S. & Bird, J. R. (1982). "Recall of Television Commercials." Journal of the Professional Marketing Research Society , November 1982, Vol.1, No.3: 18-24. Arnold, S. & Bird, J. R. (1982). "The Day-after Recall Test of Advertising Effectiveness: A Discussion of the Issues." In James H. Leigh and Claude R. Martin, Jr., Eds., Current Issues and Research in Advertising, pp. 59-68. Arnold, S. (1980). "Unsuccessful Marketing of an Urban Transit System: Lessons from a Post-Mortem." The Canadian Marketer, 1980, Vol.11, No.2: 18-21. Arnold, S. & Barnes J. G. (1979). "Canadian and American National Character as a Basis for Market Segmentation." Research in Marketing, Vol.2: 1-35. Arnold, S. (1979). "A Test for Clusters." Journal of Marketing Research, Vol.16: 545-551. Arnold, S. & Gold, A. D. (1979). "The Use of a Public Opinion Poll on a Change of Venue Application." Criminal Law Quarterly, Vol.21: 445-464. Arnold, S. & Tigert, D. J (1974). "Canadians and Americans: A Comparative Analysis." International Journal of Comparative Sociology, Vol.15: 68-83. Arnold, S. & Morrison, R. F. (1974). "A Suggested Revision in the Classification of Nonprofessional Occupations in Holland's Theory." Journal of Counseling Psychology, Vol.21: 485-488. Arnold, S. & Tigert, D. J (1974). "Market Monitoring through Attitude Research." Journal of Retailing, Vol.49: 3-22. Publications in Refereed Conference Proceedings Arnold, S. & Fernie, J. (1999). “Wal-Mart in Europe: Prospects for the UK." Proceedings of the 10th International Conference on Research in the Distributive Trades, European Association of Educators and Researchers in Commercial Distribution, University of Stirling, Stirling, Scotland, August 1999, forthcoming. Dunnett, A.J. & Arnold, S. (1999). “Falling Prices, Rising Morale: the Impact of Organisational Culture on Customer Satisfaction at Wal-Mart." Proceedings of the Doctoral Colloquium at the Annual Conference of the Academy of Marketing, Andrew McAuley, ed., University of Stirling, Stirling, Scotland, July 1999, forthcoming. Perron, F. A., Viau, P., Handelman, J. & Arnold, S. (1999). “Moderation, Mediation, Mediated Moderation and Moderated Multiple Mediation.” Proceedings of the Annual Conference of the Academy of Marketing, Andrew McAuley, ed., University of Stirling, Stirling, Scotland, July 1999, forthcoming. Arnold, S. (1998). “Why is Wal-Mart the World’s Largest Retailer and Can the Reasons for Its Success Be Applied in Europe?” Forum Internacional Sobre, Las Ciencias, las Tϑ cnicas y el Arte Aplicadas al Marketing, Academia y Profesi ∴n, Ponencias Academicas (International Forum on the Sciences, Techniques and Art Applied to Marketing, Academy and Profession, Academic Papers ), Enrique Ortega Martinez, Ladislao Gonz< lez Ruiz, and Enrique Pϑrez del Campo, Editores, Secci∴n de Comercializaci∴n e Investigaci∴n de Mercados, Facultad de CC.EE.Universiada Complutense de Madrid, November 25-27, pp. 29-40. Arnold, S., Handelman, J. & Tigert, D. J (1997). “Competitive Market Structure Differentiation and Store Choice Attribute Determinacy." In Robert L. King, Ed. Retailing: End of a Century and a Look to the Future. Richmond, VA: Academy of Marketing Science, pp. 112-116. (Proceedings of the Fifth Triennial National Retailing Conference presented by the Academy of Marketing Science and the American Collegiate Retailing Association, St. Louis, Missouri, November 1-3, 1997). Arnold, S. & Handelman, J. (1996). "Expanding the Application of the Marketing Concept through Organizational Theory." In Cornelia Droge and Roger Calantone, Eds., Enhancing Knowledge Development in Marketing: Proceedings of the Summer Marketing Educators Conference, American Marketing Association, Vol. 7, pp. 485-491. Arnold, S. & Handelman, J. (1996). "S&R Discount Department Store." Proceedings EAERCD 4th Conference, July 4-5, 1996, European Association for Education and Research in Commercial Distribution, Ecole Supérieure de Commerce de Paris, Paris: France, pp. 340-357. Arnold, S., Handelman, J. & Tigert, D. J (1996). "Organizational Legitimacy and Retail Store Patronage: The Case of Wal-Mart." In William R. Darden, Ed. Proceedings of the 1995 Symposium on Patronage Behaviour and Retail Strategy: The Cutting Edge IV, Baton Rouge: Louisiana State University, January 1996, pp. 269-282. Arnold, S. & Fischer, E. (1992). "Woman in a Material World: Two Interpretations of a Consumer Case Study." In Floyd Rudmin and Marsha Richins, Eds., Meaning, Measure, and Morality of Materialism, Provo, Utah: The Association of Consumer Research, pp. 181-187. Arnold, S. & Tigert, D. J (1989). "A Comparative Analysis of Alternative Segmentation Methodologies." In Proceedings of the 42nd E.S.O.M.A.R. (European Society for Opinion and Marketing Research) Marketing Research Congress, Stockholm, September 1989, pp. 119-144. Arnold, S. & Turner, R. E. (1982). Planned Social Change: Some Implications for Marketing." In Ronald F. Bush and Shelby D. Hunt, Eds., Marketing Theory: Philosophy of Science Perspectives, Chicago: American Marketing Association, pp. 260-264. Arnold, S. & Tigert, D. J (1982). "Comparative Analysis of Determinants of Patronage." In Robert F. Lusch and William R. Darden, Eds., Retail Patronage Theory: 1981 Workshop Proceedings, Center for Management and Economic Research, School of Business Administration, The University of Oklahoma, pp.118-124. Arnold, S., Roth, V. & Tigert, D. J (1981). "Conditional-Logit Versus MDA in the Prediction of Store Choice." In Kent B. Monroe, Ed., Advances in Consumer Research, Vol. VIII, Ann Arbor, Mich.: Association for Consumer Research, pp. 665-670. Arnold, S. & Barnes, J. G. (1978). "Canadians and Americans: Implications for Marketing." In Donald N. Thompson, Ed., Problems in Canadian Marketing, Chicago: American Marketing Association, pp. 3-27. Reprinted in James G. Barnes and Montrose S. Sommers, Current Topics in Canadian Marketing, Toronto, McGraw-Hill Ryerson Limited, pp. 84-100. Arnold, S., Ma, S. & Tigert, D. J (1978). "A Comparative Analysis of Determinant Attributes in Retail Store Selection." In H. Keith Hunt Ed., Advances in Consumer Research, Vol. V, Proceedings of Eighth Annual Conference of the Association for Consumer Research, pp. 663-667. Arnold, S. (1976). "Problem Solving Through Model Application: One Approach to Teaching Consumer Behaviour." In William D. Perreault, Jr., Ed., Advances in Consumer Research, Volume IV, Atlanta: Association for Consumer Research, pp. 268-269. Arnold, S., & Barnes, J. G. (1976). "A Proposal for Testing Canadian and American Response to Appropriate Advertising Copy." In Rapport - Proceedings, Fourth Annual Conference, Canadian Association of Administrative Sciences, pp. 5-10 to 5-19. Arnold, S. (1975). "Desirable Conditions in an Optimal Life Style Clustering Procedure." In Edward M. Mazze, Ed., Marketing in Turbulent Times: The Challenges and the Opportunities, Chicago: American Marketing Association, pp. 211-215. Arnold, S., Barnes, J.G. & Wong, K. (1975). "Subliminal Perception: Implications for Regulation." In Proceedings - Rapport Third Annual Conference, Canadian Association of Administrative Sciences, pp. 4-16. Arnold, S. (1975). The Validity of Consumer 'Species-Type' Typologies." In Bent Stidsen, ed., Marketing in the 1970's and Beyond, Proceedings of the 1975 Meetings of the Marketing Division of the Canadian Association of Administrative Sciences 1975. Arnold, S. (1974). "A Test for Clusters." In Proceedings of the Annual Conference of the Administrative Sciences Association of Canada - Marketing Division, pp. 4-1 to 4-8. Arnold, S. & Tigert, D. J (1971). "Profiling Self-Designated Opinion Leaders and Self-Designated Innovators Through Life Style Research." In M.J. Schlinger, Ed., Advances in Consumer Research, Volume II, Ann Arbor, Michigan: Association for Consumer Research, pp. 425-445. Refereed Book Chapters Fischer, E., Gainer, B. & Arnold, S., (1996). "Gift Giving and Charitable Donating: How (Dis)Similar are They?" In Cele Otnes and Richard F. Beltramini, Eds., Gift Giving: A Research Anthology, Bowling Green, OH: Bowling Green State University Popular Press, pp. 175-194. Invited Papers Arnold, S. (1999). “Wal-Mart in Europe." International Journal of Retail & Distribution Management, Vol.27, No.1, pp. 48-51. Abstracts Arnold, S. (1998). “The Effects of Large Retailers on Smaller Communities: A Stakeholder Analysis.” 5th Recent Advances in Retailing & Services Science Conference, European Institute of Retailing and Services Studies, Aug. 27, 1998, Bavena, Italy, p.7. Arnold, S., Handelman, J. & Kozinets, R. (1997). “A Semiotic/Structural Analysis of Retail Flyers.” 4 th Recent Advances in Retailing & Services Science Conference, European Institute of Retailing and Services Studies / Canadian Institute of Retailing and Services Studies, July 1997, Scottsdale, Arizona, p.6. Arnold, S., Handelman, J. & Tigert, D. J. (1996). "The Impact of Competitive Market Structure on the Saliency of Retail Store Choice Attributes." 3rd Recent Advances in Retailing & Services Science Conference June 22-25, Telfs-Buchen, Austria, The European Institute of Retailing and Services Studies, Eindhoven: Netherlands, p.8. Research Reports Arnold, S. (1997). “Shopping Habits at Kingston Department Stores Wave III: Three Years After Wal-Mart’s Entry into Canada." Report No.3, School of Business, Queen’s University, July 1997. Summarised in Chain Store Age , October, pp. 48-50. Tigert, D. J., Arnold, S. & Cotter, T.W. (1997). “Baker’s to Target ... Over and Out! Consumer Attitudes Towards and Shopping Habits at the Major Grocery Chains in Omaha, Nebraska." Babson College Retailing Research Report No. 12, April 1997. Tigert, D. J., Arnold, S. & Cotter, T.W. (1996). “The 1996 Chicago Female Fashion Research Project Wave III: 1996 Versus 1979 and 1987, Volumes 1A, 1B and 2." Babson College Retailing Research Report No. 11, July 1996. Summarised in “Shopping Chicago: Who Fills Women’s Apparel Needs?” Chain Store Age , Section Three, October 1996, 6B-31B. Arnold, S. & Handelman, J. (1996). "Shopping Habits at Kingston Department Stores - Wave II: One Year After the Wal-Mart Grand Opening." School of Business, Queen's University, Report No. 2, January 1996. Arnold, S. (1995). "Barrie Grocery Shopping Study." School of Business, Queen's University, September 1995. Tigert, D. J., Arnold, S. & Cotter, T.W (1995). "Supercenters: Can They Build Market Share Against the Supermarkets - Volume I: Victoria, Texas and Volume II: Gainesville, Georgia." Babson College Retailing Research Reports, Report No. 10, April and May 1995. Summarised in "The Squeeze is On: Wal-Mart and Kmart Supercenters Put the Squeeze on Supermarkets." Chain Store Age , Section Three, August 1995, 4B-31B. Arnold, S., Handelman, J. & Tigert, D. J (1994). "Shopping Habits at Kingston Department Stores - Wave I: The Situation Prior to Wal-Mart Entry in March 1994." Babson College Retailing Research Reports in Collaboration with Queen’s University School of Business, Report No. 10, December 1994. Tigert, D. J., Arnold, S. & Cotter, T.W. (1994). "The Dallas / Ft. Worth Market for Appliances, Electronics, and Personal Computers: Consumer Attitudes Towards and Shopping Habits at the Major Chains." Babson College Retailing Research Reports, Report No. 9, May 1994. Tigert, D. J., Arnold, S. & Cotter, T.W. (1994). "The Mass Merchandisers in Chicago: Consumer Attitudes Towards and Buying Habits at the Major Chains." Babson College Retailing Research Reports, Report No. 8, May. Summarised in "Chicago Poses Tests for New and Old Retailers." Chain Store Age Executive, Section 3, August, 3B-30B. Tigert, D. J., Arnold, S. & Cotter, T.W. (1993). "The Low Priced Department Stores in Atlanta, Indianapolis and Dallas/Ft. Worth - Volumes I, II and II." Boston: Babson College Retailing Research Reports, Report No. 7, April 1993. Summarised in "Winning on Price, Location, Assortment." Chain Store Age Executive, Special issue 1993, Mid July 1993, pp. 11-78. Tigert, D. J., Arnold, S. & Cotter, T.W. (1992). "Warehouse / Membership Clubs in North America: Are They Retailers or Wholesalers? and Who is at Risk? An Eleven City Study of Household and Business Shoppers." Babson College Retailing Research Reports, Report No. 6, April 1992. Tigert, D. J. & Arnold, S. (1990). "Nordstrom's: How Good Are They?: The 1990 Washington/Virginia Female Fashion Research Project, Volumes 1A and 1B, The Basic Data: Consumer Attitudes Towards and Shopping Habits at the Major Fashion Chains." Babson College Retailing Research Reports, September 1990. Arnold, S. (1990). "Physician Segments for Products and Services." Canadian Medical Association, Ottawa, July 1990. Tigert, D. J. & Arnold, S. (1989). Hypermarket: The Meijer Story in Columbus, Ohio." Babson College Retailing Report, Babson College, January 1989. Tigert, D. J., Arnold, S. & Cotter, T.W. (1987). "The 1987 Chicago Female Fashion Research Project, Volume I: The Basic Data: Consumer Attitudes Towards and Shopping Habits at the Major Fashion Chains." Wellesley, MA: Babson College, October 1987. Tigert, D. J., Arnold, S. & Ring, L.J. (1987). "Stealing from the Outer Rings: An Analysis of the Retail Food Warehouse Format." Babson College, April 1987. Arnold, S. (1974). "Detergent Category Product Usage and Brand Purchase Profiles." Research report prepared for Procter & Gamble Inc., Toronto, April 1987. Arnold, S. & Turner, R. E. (1986). "Kingston Cellular Telephone Study." Research report prepared for Bell Cellular Inc., Toronto, November 1986. Arnold, S. (1986). "A Literature Review of Media-Option Source Effects." Research report prepared for Procter & Gamble Inc., Toronto, May 1986. Tigert, D. J., Arnold, S. & Cotter, T.W. (1986). "A Cozy Little Market Ripe for Attack? Consumer Attitudes Toward and Shopping Habits at the Major Supermarket Chains in the Five County Metro Boston Market." The Babson Retailing Reports on Retail Structure, Strategy and Performance, Report No. 2, Babson College, Wellesley, Mass., February 1986. Arnold, S., Dyke, L. S. & Jones, D.G.B. (1985). "A Study of Undergraduate Students and Applicants, Queen's University, 1983-84." Research report prepared for Vice-Principal (Resources), Queen's University, Kingston, August 1985. Arnold, S. & Turner, R. E. (1985). "North American Demand for Alkali Metal Thermoelectric Generators." Research report prepared for Almax Industries Limited, Lindsay, Ontario, March 1985. Arnold, S. (1984). "Target Segments for Home Energy Conservation." Research report prepared for Energy, Mines and Resources Canada, Ottawa, June 1984. Arnold, S. & Pazderka, B. (1983). "Dentyne National and Regional Historical Analyses: 1973-82." Research report prepared for Warner-Lambert Canada Ltd., December 1983. Arnold, S. (1983). "Formal Evaluation Study of the Management Research Workshop." Research report prepared for the Canadian Federation of the Deans of Management, December 1983. Arnold, S. (1983). "A Marketing Analysis of the Canadian Home Insulation Program (CHIP)." Research report prepared for Energy, Mines and Resources Canada, April 1983. Arnold, S. (1982). "Consumer Dissatisfaction with the New Car Purchase: Analysis and Prescriptions." Research report prepared for Consumer and Corporate Affairs Canada, March 1982. Arnold, S. & Beck, S. (1981). "Target Companies for Kingston Area Economic Development Commission." Research report prepared for Kingston Area Economic Development Commission, June 1981. Arnold, S. & Bird, J.R. (1981). "Recall of Television Commercials." Research report prepared for MacLaren Advertising, J. Walter Thompson, and Warner-Lambert Canada Inc., October 1. Arnold, S., Cassidy, R.G., Palda, K.S. & Pazderka, B. (1980). "Consequences of Advertising Decisions: Preliminary Feasibility Analysis." Research report prepared for Warner-Lambert Canada Ltd., June 1980. Arnold, S. &Turner, R. E. (1979). "Segmenting the Travel Market for Rail Passenger Communications." Research report prepared for Via Rail Inc., Montreal, March 1979. Arnold, S. &Turner, R. E. (1978). "Change Strategies for Transportation Energy Conservation." Research report prepared for the Ontario Ministry of Transportation and Communications, Toronto, September 1978. Arnold, S. (1977). "A Marketing Analysis of the Kingston Transit System." Canadian Institute of Guided Ground Transport, Report No. 78-15, September 1977. Tigert, D. J., Arnold, S. & Ma, S. (1976). "The Toronto Mass Merchandisers: Consumer Attitudes and Shopping Patterns, 1975 Versus 1974." Retailing and Institutional Research Program, Faculty of Management Studies, University of Toronto. Cases, Reviews and Other Publications Arnold, S. (1998). “A Slice of American Pie." RetailWeek, October 9, 1998, p.11. Arnold, S. (1990). "Varying Approaches to Data Analysis: Discussant's Remarks." In Marvin E. Goldberg, Gerald Gorn, and Richard W. Pollay, Eds., Advances in Consumer Research, Volume 17, Provo, UT: Association for Consumer Research, pp. 434-437. Arnold, S. (1988). Handbook of Effective Transit Marketing, Editor, Toronto: Canadian Urban Transit Association. Arnold, S. & Turner, R. E. (1987). "Electronic Databases and Market Research." Imprints, November 1987. Arnold, S. & De Rooy, J. (1985). "Kingston Transit: Katy's Boys ... We're on Our Way." In Kenneth G. Hardy, Michael R. Pearce and Adrian B. Ryans, Eds., Canadian Marketing: Cases and Concepts, Second Edition, Toronto: Allyn and Bacon, Inc., pp. 591-611. Arnold, S. & Turner, R. E. (1985). "Marketing Research and Electronic Databases." In Symposium on Advanced Ceramics, Kingston: Advanced Materials Technology Unit, pp. 54-63. Arnold, S. (1983). "My Favourite Year." Inquiry, 1983-84, Vol. 8, pp. 16-17. Arnold, S. (1981). "Advertising Study Launched by Warner-Lambert & Queen's” Sales and Marketing Management in Canada, September 1981, pp. 33, 36. Arnold, S., De Rooy, J. & Moore, J. (1979). "Black Feather Wilderness Adventures." In P. Kotler and R. E. Turner, Marketing Management, Canadian Third Edition, Toronto: Prentice-Hall of Canada, Ltd., pp. 420-422. Teaching Notes by S.J. Arnold in Supplement to the Teachers Manual, pp. 12-18. Arnold, S. & De Rooy, J. (1979). "Transport Canada Seat Belt Campaign." In P. Kotler and R. E. Turner, Marketing Management, Canadian Third edition, Toronto: Prentice-Hall of Canada, Ltd., pp. 502-505. Teaching Notes in Supplement to the Teacher's Manual, pp. 41-49, prepared by S.J. Arnold. Arnold, S. (1977). "Ken and Ray's: Using Survey Data for Retail Strategy." In William J. Stanton, Montrose S. Sommers, James G. Barnes, Fundamentals of Marketing, Second Canadian Edition, Toronto: McGraw-Hill Ryerson Ltd., pp. 465-475. Arnold, S. (1977). "Cluster Analysis as Life Style Market Segmentation." Dissertation Abstracts International, Vol. XXXVII, No.12. Arnold, S. (1975). "Review of Corporation." In The Canadian Marketer, Winter 1975, Vol. 8, No.1: 36-37. Unpublished Cases Arnold, S. & Jue, S. (1993). "Clearly Canadian." Arnold, S., McCollough, S. & Tuckwell, K. (1992). "Burlington Transit." Canadian Urban Transit Association. (C.U.T.A.) Arnold, S., McCollough, S. & Turner, R.E (1992). "Sarnia Transit." Toronto: C.U.T.A. Arnold, S. & McCollough, S. (1992). "Mississauga Transit." Toronto: C.U.T.A. Arnold, S., McCollough, S. & Taylor, S. (1992). "London Transit." Toronto: C.U.T.A. Arnold, S. & Church, D. H. (1989). "Kingston Area Transit." Toronto: C.U.T.A. Arnold, S. & Church, D. H. (1989). "OC Transpo." Toronto: C.U.T.A. Arnold, S. (1988). "Harmony Gardens." Arnold, S. (1988). "Jeanne's Christmas Shopping." Arnold, S. (1984). "The Canadian Home Insulation Program (CHIP)." Arnold, S. (1980). "Wendy's Old-Fashioned Hamburgers." Arnold, S. (1980). "Cunningham and Poupore." Arnold, S. (1980). "CKWS Radio." Arnold, S. (1977). "Public Petroleum Association of Canada." Arnold, S. & De Rooy, J. (1977). "National Car Rental (Or, Who's Afraid of Hertz and Avis?)." Arnold, S., Bird, J.R., De Rooy, J., & McClintock, C. (1977). "Susan Elliott's Birthday Party Service." Unpublished Presentations “Why is Wal-Mart the World’s Largest Retailer?” J. Sainsbury Program, Department of Retailing and Marketing, Manchester Metropolitan University, April 28, 1999. “The Role of Retailing Actions with a Social Dimension: The Case of Wal-Mart." Department of Retailing and Marketing, Manchester Metropolitan University, April 14, 1999. “Why is Wal-Mart the World’s Largest Retailer?” BARM Program, Department of Retailing and Marketing, Manchester Metropolitan University, March 17, 1999. “The Role of Retailing Actions with a Social Dimension: The Case of Wal-Mart." Urban Planning Group, Eindhoven Technical University, February 4, 1999. “Why is Wal-Mart the World’s Largest Retailer?” Co-Operative Retailing in Europe, Copenhagen, February 2, 1999. “Why is Wal-Mart the World’s Largest Retailer?” Distance MBA Program, University of Stirling, January 25, 1999. “The Role of Retailing Actions with a Social Dimension: The Case of Wal-Mart." Department of Marketing, University of Stirling, Stirling, Scotland, October 14, 1998. “Big Box Retailing - Threats and Opportunities” Annual General Meeting, Downtown Kingston Business Improvement Area, November 26, 1997. “Organizational Legitimacy and Retail Store Patronage: The Case of Wal-Mart." Schulich School of Business, York University, September 19, 1996. "The Wal-Mart Way: System and Symbols." Queen’s Business Club, Montreal, February 7, 1995. "The Wal-Mart Way: A Consumer Perspective." Queen’s Conference on the Business Environment Today, Kingston, November 11, 1994. "The Wal-Mart Way: A Consumer Perspective." Chamber of Commerce, Smiths Falls, July 6, 1994. "The Wal-Mart Way: A Consumer Perspective." Rotary Club, Kingston, May 31, 1994. "Revolutions in Retailing: the Wal-Mart Story." Ad and Sales Club, Brockville, May 10, 1994. "Personal Dimensions of the Academic Career." First Annual Consortium of Canadian Doctoral Students, York University, April 20, 1991. "Marketing for Utilities." Municipal Electrical Association District #1, Kingston, August 22, 1990. "Remarks of Session Chair." Annual Conference of the Administrative Sciences Association of Canada Marketing Division, Montreal, June 4, 1989. "Hermeneutical Understanding: Implications for Marketing Research, Teaching and Practice" Carleton University, March 17, 1989 (with Fischer, E.) "Jeanne's Shopping: An Hermeneutical Understanding" Concordia University, November 25, 1988. "Online Databases and Market Research" Universität Kaiserlautern, Kaiserlautern, West Germany, July 13, 1988. "Marketing Strategy Research Issues" Management Research Workshop, University of Saskatchewan, June 13, 1987. "Electronic Databases and Marketing Research" Professional Marketing Research Society Annual Conference, Glen House Resort, Ontario, June 2, 1987. "Advertising Quality and Sales" York University, February 1987. "Advertising Quality and Sales" McGill University, November 1986. "Marketing Strategy" Management Research Workshop, University of Calgary, June 1986. "Online Databases and Market Research" University of British Columbia, February 1986. "Sales Effects of Advertising Quality" University of British Columbia, November 1985. "Sales Effects of Advertising Quality" Simon Fraser University, October 1985. "Advertising Change Strategies" University of British Columbia, September 1985. "Un seminaire traitant de modelisation causale en marketing." paper presented at the Faculté des Sciences de l'administration, Université Laval, April 14, 1983. "Une analyse de marketing portant sur un programme de conservation de l'energie dans les maison." paper presented at the Faculté des Sciences de l'administration, Université Laval, April 8, 1983. "The Multinomial Logit Model." American Marketing Association, March 1, 1983 (with T. Oum). "The Return on Advertising Investment Project." paper presented at the Annual Research Seminar, Canadian Advertising Research Foundation, Toronto, February 2, 1983 (with D. Snetsinger). "La modelisation du marche quebecois au niveau d'une categories de produits de consomation courants." Université Laval, November 23, 1982. "Teaching Marketing Research." Annual Conference of the Administrative Sciences Association of Canada - Marketing Division, Ottawa, May 31, 1982. "Multinomial Logit Comparisons of Determinant Attributes in Retail Food Store Choice." Canadian Operational Research Society, Montreal, May 12, 1982 (with T. Oum). "Consumer Behaviour of Kingstonians." paper presented to Kingston Chamber of Commerce, Spring 1981. "Family Decision Making Behaviour - Discussant." Marketing Educators' Conference, American Marketing Association, August 6, 1979. "A Test of the Three-Orders Hierarchy model Using Partial Cross-Lagged Correlations." Annual Conference of the Administrative Sciences Association of Canada - Marketing Division, May 27, 1978. "Marketing Research in the Courts: The Use of Public Opinion Poll in a Change of Venue Hearing." Annual Conference of the Administrative Sciences Association of Canada - Marketing Division, May 28, 1978. "Chair - Marketing Environment." Annual Conference of the Administrative Sciences Association of Canada - Marketing Division, Laval University, Quebec, May 30, 1976. "Subliminal Perception: Implications for Regulation." brief presented to the Canadian Radio-Television Commission, March 11, 1975 (with K. B. Wong). "Maslow's Humanistic Psychology and Consumer Behaviour Theory." American Psychological Association, Division 23, August 31, 1975. Working Papers / Work in Progress Arnold, S., Kozinets, R. & Handelman, J. “The Institutional Semiotics of Retailing: Wal-Mart Flyers and the Simulacrum of Hometown.” Arnold, S., Handelman, J., Perron, F. A., & Viau, P. “Mediation, Moderation, Mediated Moderation and Moderated Mediation.” Arnold, S. & Wrigley, N. (Eds.) “Market Impacts of Large Format Retailers,” special issue of the Journal of Retailing and Consumer Services. Courses Taught Undergraduate COMM331 COMM337 COMM333 COMM336 COMM336 COMM332 UBC C467 International Retail Strategy Retail Management Marketing Strategy Marketing Behaviour Consumer Behaviour Marketing Research Marketing Strategy Graduate (MBA) MBUS937 MBUS937 MBUS935 MBUS831 MBUS934 UBC C562 Marketing Behaviour Consumer Behaviour Marketing Research Marketing Management Marketing Communications Marketing Strategy Doctorate (Ph.D.) MGMT932 MGMT930 MGMT904 MGMT990 U of T 3050 MGMT831 Research in Marketing Market and Buyer Behaviour Applied Multivariate Statistics (with 3 others) Summer Workshop Marketing Seminar Research Methodology Executive Education Coordinator and Instructor, Marketing Training Program, Canadian Urban Transit Association, 1996, 1994, 1991, 1989, 1988, 1987. Graduate Student Supervision 1998 - present 1998 1998 1998 Supervisor: Monika Narang, Ph.D. Supervisor: Monika Narang, M.Sc. Supervisor: Sharon Miklas, M.Sc. Supervisor: Patrick Viau, M.Sc. (awarded the Canadian Advanced Technology Association Scholarship for his thesis.) 1998 Supervisor: Frederic Perron, M.Sc. 1996 - present Supervisor: Jane Dunnett, Ph.D. 1997 Supervisor: Rob Kozinets, Ph.D. “To Boldly Go: A Hypermodern Ethnography of Star Trek Fans’ Culture and Communities of Consumption.” Northwestern University. 1997 Examination Committee: Harvir Bansal, Ph.D. 1996 - 1997 Committee: Maureen Stirling, Ph.D. 1996 Supervisor: Jay Handelman, Ph.D. "The Effect of Retailers' Performative and Institutional Actions on Legitimacy and Support." University of Lethbridge (awarded Honourable Mention, John A. Howard Doctoral Dissertation Award, American Marketing Association, 1997; Honourable Mention, Ph.D. Dissertation Competition, Administrative Sciences Association of Canada, June 1998). 1995 - 1996 Committee: Merridee Bujaki, Ph.D. 1993 1991 1990 - 1993 1989 - 1994 1988 1985 - 1990 1983 - 1985 Supervisor: Ashwin W. Joshi, Ph.D. "Effects of Dependence and Relational Norms on Commitment and Opportunism in Buyer Seller Relationships." St. Mary’s University (awarded Best Ph.D. Dissertation, Administrative Sciences Association of Canada.) Supervisor: Tammi Feltham, Ph.D. "Media Vehicle Source Effects and Aging." Wilfrid Laurier University. Committee: Harold Ogden, Ph.D. Committee: Tom Mahaffey, Ph.D. Supervisor: Eileen Fischer, Ph.D. "Christmas Shopping: The Impact of Gender Role Socialisation on Gift Purchasing Patterns." York University. Committee: Patrick Buckley, Ph.D. Committee: Douglas Snetsinger, Ph.D. Service Service to the Faculty 1997 1997 1996 1995 1995 1995 1995 - 1998 - 1991 - 1990 - 1987 Member, Council of Representatives, Queen's University Faculty Association. Judge, Intercollegiate Business Competition, (1996 and other years.) Member, Promotion, Tenure and Review Committee, (1993-94, 1994-95, 1995-96) Chair, School of Business Forum, (1993-94, 1994-95) Member, Full Professors Committee. Coordinator, Marketing Area Recruiting Committee, (1991-92, 1992-93) Coordinator, Marketing Seminar Series, (1984-85, 1986-87, 1987-88, 1988-89, 199192, 1992 - 1993, 1993-1994, 1994-1995) Judge Intercollegiate Business Competition, (1988, 1992) Member Ph.D. Committee, (1979-80, 1980-81, 1981, 1983-84, 1984-85, 1987-88, 1988-89, 1989- 1990) Member Computing Committee, (1984-85, 1986-87, 1987-88, 1988-89, 1989-90) Chair, Research Program. Member Research Committee, (1975-76, 1976-77, 1977-78, 1981-82, 1983-84, 1984- - Member Nabisco Brands Professorship Committee. Secretary Advisory Council, (1979-80, 1980-81, 1981-82, 1983-84) Coordinator Faculty Workshops on Office and Information Technology. Coordinator Faculty Research Workshops. Co-coordinator Teaching Effectiveness Workshop, School of Business, (1977-78) Member Program committee, (1978-79) Member BCom Program 3rd year Coordinating Committee, (1974-75, 1975-76) 1997 1996 1996 1996 1996 1993 1990 - 1991 1990 1987 1986 85) 1986 1984 1984 1981 1978 1979 1976 1987. 1985 1985 1982 1979 1980 1977 Service to the University 1998 1996 - 1997 1991 1989 - 1990 1987 - 1988 1983 - 1984 Member, University, Honorary Degree Committee, (1996, 1997) Member, Principal's Advisory Committee on the Status of Women, (1994-95, 1995-96) Graduate Council, Member, (1988, 1989, 1990) and Nominated for the position of Chair of the Graduate Council, 1991. Senate Sub-Committee on Grounds, Member, (1988-89) Member, Advisory Committee to the Principal on the Deanship at the School of Business. Advisor to the Vice-Principal (Resources) and Director of A Study of Undergraduate Students and Applicants, Queen's University. Service to the Profession 1998 - 1999 1997 - 1998 Member, Committee 14, Research Grants, Social Sciences and Humanities Research Council of Canada National Sector Adjustment Services Steering Committee for Setting Retail Occupational Skills Standards and Certification. 1997 1993 - 1994 1992 - 1993 1988 1974 - 1981 “Creating Marketing Knowledge” Track Co-Chair, Winter Educator's Conference, American Marketing Association, Winter. Royal Military College Class of 1965 Teaching Excellence Award Selection Committee, Member, (1991-92, 1992-93) Chair, Committee 14, Doctoral and Postdoctoral Fellowships Selection Committee, Social Sciences and Humanities Research Council of Canada, Member, (1990-91, 1991-92). Ontario Graduate Scholarship Fellowship Selection, Member, (1985, 1984) Book Review Editor, The Canadian Marketer. Service to the Community 1997 - 1998 1993 - 1995 1991 - present 1975 - 1978 Member, Board of Directors, Opportunities Kingston. Assistant Coach, Kingston Striders Speed Skating Club Inc. Treasurer, Kingston Striders Speed Skating Club Inc. Secretary, Board of Elders, Edith Rankin Memorial United Church Professional Clients The Hudson’s Bay Company, 1996 - 1998 Babson College Retailing Program, 1989-1998 Ontario Provincial Police, 1997 Sobeys, Inc., 1995 Psychographics International of Canada Limited, 1970-1992 H.E. Butt Grocery Company, 1992 Woolworth Corporation, 1991 Blish & Cavanagh, 1991 Canadian Medical Association, 1990 AASS Aerospace Inc., 1987 Almax Industries Limited, 1985-87 Procter & Gamble Inc., 1984, 1986-87 Techno Scientific Inc., 1985-86 Templeman, Brady, Menninga, Kort & Fairbrother, 1986 Bell Cellular Inc., 1986 Warner-Lambert Canada Inc., 1980-84 Energy, Mines and Resources Canada, through James F. Hickling Management Consultants, 1981-84 Social Policy Research Associates, 1981, 1983 Consumer and Corporate Affairs Canada, 1980-82 Kingston Area Economic Development Commission, 1981-82 Greenspan, Gold and Moldaver, Barristers, 1977, 1979 Via Rail Canada Inc., 1977-79 Ontario Ministry of Transportation and Communications, 1978-79 Baker Lovick Advertising Ltd., 1975-76