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Marketing Management Process (Cont’d) • Marketing managers plan and implement a sequence of activities that help the firm achieve its goals. Marketing Management (cont’d.) • Marketing Plans – Objectives – Problems and Opportunities – Strategies – Tactics (who, what, when) Marketing Management (cont’d.) • Marketing Strategies – target market – Marketing Mix • Product strategy • Price strategy • Promotion strategy • Place strategy Marketing Management cont’d. • • • • Market segmentation Niches within segments Positioning within segments Copy strategies Marketing Management cont’d • Controllable marketing mix variables • Uncontrollable variables – Physical – Economic – Social – Ethics and legal - Competitive - International Marketing Management (cont’d) • Marketing Concept – Walmart – Other Examples Marketing Management (cont’d) • Successful marketing strategies – Assets – Skills Marketing Management (cont’d) • Searching for SCAs • Sustainable competitive advantages Marketing Management (cont’d) • • • • Reputation for quality Customer service/product support Name recognition/high profile Retain good management and engineering staff • Low cost production • Financial resources Marketing Management (cont’d) • Customer orientation/feedback/market research • Product-line breadth • Technical superiority • Installed base of satisfied customers • Segmentation/focus Marketing Management (cont’d) • Cost strategies: Goodyear and Whirlpool • Differentiation by Value: – Michelin – Maytag Marketing Management (cont’d) • Strategic emphasis helps firm orient themselves to key external factors such as consumers and competition. Marketing Management (cont’d) • Product Life Cycles – Introduction – Growth – Maturity – Decline Marketing Management (cont’d) • Balancing the Product Portfolio • Boston Consulting Group Matrix