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I N T E R N A T I O N A L E D I T I O N Decision Support Systems and Intelligent Systems Seventh Edition Efraim Turban Jay E. Aronson Ting-Peng Liang BRIEF C O N T t N T S Preface PART I: xxi DECISION-MAKING AND COMPUTERIZED SUPPORT Chapter 1 Management Support Systems: An Overview 2 Chapter 2 Decision-Making Systems, Modeling, and Support PART II: DECISION SUPPORT SYSTEMS 1 36 99 Chapter 3 Decision Support Systems: An Overview 100 Chapter 4 Modeling and Analysis 144 Chapter 5 Business Intelligence: Data Warehousing, Data Aquisition, Data Mining, Business Analytics, and Visualization 211 Chapter 6 Decision Support System Development 305 PART III: COLLABORATION, COMMUNICATION, ENTERPRISE DECISION SUPPORT SYSTEMS, AND KNOWLEDGE MANAGEMENT 359 Chapter 7 Collaborative Computing Technologies: Group Support Systems Chapter 8 Enterprise Information Systems 408 Chapter 9 Knowledge Management 487 PART IV: INTELLIGENT DECISION SUPPORT SYSTEMS Chapter 10 Chapter 11 Chapter 12 Chapter 13 PART V: 361 537 Artificial Intelligence and Expert Systems: Knowledge-Based System Knowledge Acquisition, Representation, and Reasoning 575 Advanced Intelligent Systems 649 Intelligent Systems Over the Internet 700 IMPLEMENTING MSS IN THE E-BUSINESS ERA 743 Chapter 14 Electronic Commerce 744 Chapter 15 Integration, Impacts, and the Future of Management-Support Systems Glossary 848 References 864 Index 921 ix 538 800