Download Please Read Before Reviewing

Cisco Connected
Government for
Monetary Agencies—
Business Overview
Speaker Name 20PT
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
1
Agenda
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.

Overview of Cisco® Connected
Government

Applying Cisco Connected
Government to Monetary Agencies

How Do I Get There?

Customer Case Studies

Why Cisco?

Q and A
Cisco Public
2
Overview of Cisco
Connected
Government
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
3
What Is a Connected Government?

All branches of government support the controlled
flow of information.

Services reach citizens when they need them, where
they need them, and in the way they need them.

Services reach more citizens with less cost.

Government is engaged with citizens.
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
4
Connected Government: Mapping
Department Mission to IT Investment

Reference service architecture and corresponding
roadmap

Roadmap transitions governments through a
multiphase approach, synchronized with process
change

Connected Government Assessment Tool to compare
monetary agencies’ missions with IT capability
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
5
Current Trends
Moving from paper-based to electronic transactions
Achieving real-time service delivery and regulatory transparency
 Markets in Financial Instruments Directive (MiFID)
 Federal Information Security Act
Multiple dispersed offices’ needs
 Share data within the agency and with other agencies
 Communicate and collaborate quickly and reliably
 Fully and securely connect to public and private resources
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
6
Agency Drivers for Change
Intra-agency/interagency collaboration
 Enable interoperable communications to support citizen services, agency collaboration,
and joint operations
Infrastructure sharing
 Foster sharing of physical resources and equipment across agencies to reduce costs
Information sharing
 Improve operational efficiency by providing equal interagency access to critical
information
Shared services
 Consolidate common government services to enhance operational efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
7
Cisco Approach for Connected
Government
Connected Government: Based on Three Key
Tenets of an Intelligent Information Network
Connected
Government
Integrating
network with
applications
and network
components
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Providing
resilience to
maintain
continuity and
performance
Cisco Public
Adapting to
changing
needs of
government
programs
8
PLM
CRM
ERP
Business
Enable secure user Applications
HCM
Procurement
SCM
and device mobility
for access to
resources
Collaboration
Layer
Enables
seamless, secure
Instant
Unified
cross-agency
Messaging
Messaging
collaboration
Meeting
Place
Collaboration
Video
IPCCApplications
IP Phone
Delivery
Middleware and Application Platforms
Enable safe
transport of radio,
Application
Services
voice, and video
Application-Oriented
Networking
Application
Delivery Networking
communications
Voice &
Security Services
Collaboration Services
Services
Virtualization
Services Management
Interactive
Services
Layer
Advanced Analytics and Decision Support
Networked
Infrastructure
Layer
Enable secure,
resilient information
access across
agency and partner
locations
Infrastructure
Compute Services
Services
ServicesIdentity Services
StorageInfrastructure
Services
Mobility Services
Network Infrastructure Virtualization
Infrastructure Management
Campus
Branch
Server
Enterprise
Data
Center
Places
in
the
NetworkWAN/MAN
Enables
agencywide
Edge
network foundation for
delivery Storage
of applications
and services
Adaptive Management
Services
Application
Layer
Addressing Government Challenges with
a Service-Oriented Network Architecture
Enable
identification of
devices and users
at every layer of
network
Teleworker
Clients
Intelligent Information Network
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
9
Phased Value of Connected Government
Interagency Services
Sharing and
Information Sharing
Business Value
Interorganizational
Focus
Intra-Organizational
Focus
Mission:
Mission:
Improve information
exchange (contracts,
services, assets/inventory,
suppliers)
Mission:
Improve operations
in the near term
Offer shared
services
between
agencies or
reduce
operating
expenses by
outsourcing
Operational Effectiveness and Efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
10
SONA Services for Connected
Government
Business Value
Intra-Agency
Collaboration
Interagency
Collaboration
Intra-Agency
Mobility
(Interoperability)
Security
Services
Security
Services
(VPN)
Voice
Collaboration
Services
(VPN)
Voice
Collaboration
Services
Mobility
Services
Security
Services
Interagency
Infrastructure
Sharing
Application
Delivery
Services
Interagency
Services Sharing
and Information
Sharing
Application
Protocol
Optimization
Virtualization
2 3 4 5 6
Identity
Services
Operational Effectiveness and Efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
11
Phased Value of SONA Services for
Connected Government
Interagency
Collaboration
Business Value
Intra-Agency
Mobility
(Interoperability)
Interagency
Infrastructure
Sharing
Intra-Agency
Collaboration
Data storage costs
reduced by 50%
30% drop in
communication
costs
1/10 cost of new
locations
3 hours saved per
field worker per
day
Government
officers remain in
the field instead of
at HQ doing
paperwork
Citizen services
designed around
life events, not
government
organizations
Interagency
Services Sharing
and Information
Sharing
Estimated savings
of $5B in U.S.
Federal
New business
models and service
offerings enabled
Communications
annual savings of
80% for services
delivery
2 3 4 5 6
Improved
continuity and
interoperable
communications
Operational Effectiveness and Efficiency
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
12
Connected Government:
Reference Service Architecture
Monetary Agency HQ
Tax Office 2 HQ
Tax Consultant
Remote Worker
Voice, Video, Data/High-Availability
Network Access
Site-to-Site
VPN
Voice, Video, Data/High-Availability
Network Access
RemoteAccess VPN
High-Availability
Core Network
High-Speed, High-Availability
Network Access
Data-Center
Systems
(Voice, Video,
Data)
High-Speed, High-Availability
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Tax Office 1 Data Center
Presentation_ID
Taxreserved.
Office
© 2007 Cisco Systems, Inc. All rights
Mobile Auditor
Data-Center
Systems
(Voice, Video,
Data)
Tax Office 2 Data Center
1 Branch
Cisco Public
Mobile Network
13
Applying Cisco
Connected
Government to
Monetary Agencies
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
14
Monetary Agency Challenges
Increase productivity and efficiency
 Meet real-time compliance requirements, reducing delays
 Provide new integrated applications for agency employees
 Eliminate administrative costs/overhead for citizens
and agencies
Meet citizen demands in more meaningful, timely ways
 Decrease processing time by enabling real-time information exchange
and collaboration across organizational boundaries
 Offer unified information services for taxpayers
 Extend physical network to bring services to people in remote areas
and to those citizens who are unable to visit government offices
during business hours
 Enhance citizen self-service capabilities
Optimize asset utilization to avoid unnecessary costs
 Consolidate infrastructure and eliminate overlap or
duplication of underused services
 Ensure that infrastructure investments are flexible and
scalable to meet reorganization needs
 Leverage legacy infrastructure and available resources
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
15
How Does Cisco Support Connected
Government in Monetary Agencies?
 Streamlines revenue process flow
Identify common best practices and functions
Manage costs
Establish feedback mechanism that reduces errors
Refocus staff from back to front-office functions
Select common practices/functions that can be shared
across government agencies and the private sector
Increased revenue
 Improves service quality, relevance, and delivery to
citizens
Increase citizen satisfaction
Increase take-up of entitlements by citizens
Reduce the number of taxation appeals
 Increases compliance
Establish security and privacy policies and systems
 Optimizes usage of assets
Provide support for an aging workforce/population
Leverage the largest resource pool available by enabling
real-time collaboration with remote subject matter experts
Lower operational expense
More efficient government
Source: John Goggin, CIO for New York State Department of
Taxation and Finance
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
16
Example Scenario: Tax Preparation
A woman goes online to
electronically file her taxes.
In filling out the form, she
realizes she is unsure about
how to answer a question.
Since there is no option to have
her question answered online,
she calls the revenue-collecting
agency and is put on hold for
nearly an hour.
Applying to Filing Takes One Month
A representative finally
attends to her call, but does
not have access to the
appropriate resources and is
unable to adequately answer
her question.
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
The taxpayer is forced to
terminate her online form and
instead submit her protest in
the mail.
Cisco Public
A month later, she finally
receives her answer and is
instructed to file her taxes (and
additional required paperwork)
in the mail.
17
What’s Possible: Tax Preparation in a
Connected Government
A woman goes online to
electronically file her taxes.
She is able to draw on her
previous year’s tax return,
which was prepared by an
independent party.
In filling out the form, she
realizes she is unsure about
how to answer a question.
She clicks on the “live help” button
and a chat window opens with a tax
auditor. He is able to view her
background information, enlist the
support of external agency
employees in real time, verify her
charitable contributions, and answer
her question on the spot.
Applying to Filing in Less than One Hour
She successfully completes
her online form and sets up a
payment arrangement.
Additionally, the tax auditor
notes her trouble with the form’s
question and realizes that many
other citizens have also needed
help in that same area.
He reports the problem, the
question on the form is
reworded, reducing the number
of citizen inquiries—and saving
all parties time and money.
6
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
18
Example Scenario: Cross-Agency
Collaboration
Erica is married to Tom. They have a six-year-old
son and Erica has just given birth to a baby girl.
Erica is giving up her job for six months to go on
maternity leave. Tom has a job, but it is relatively
low-income. The couple is worried about how
they will survive financially.
They try to contact various government
departments, but find it difficult to get
through on the phone.
Citizen Need Is Not Met
When they do get through, they have to
give the same information repeatedly,
and the advice they receive about their
liabilities and entitlements is incomplete
and confusing.
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Meanwhile, the government employees are
frustrated since they must contend with
outdated equipment (which lacks necessary
functionality) and are unable to give
comprehensive service.
19
What’s Possible: Cross-Agency
Collaboration in Connected Government
Erica and Tom return home from the hospital with
their new baby. Soon afterward, both Tom and
Erica receive a text message congratulating them
on their new baby and informing them that they
can either go online or telephone the contact
center for further information about their new tax
and benefit liabilities and entitlements.
The couple chooses to go online. They type
in their ID and password, and are presented
with all of their new financial details (e.g.,
tax code, family allowance entitlement, and
entitlement to salary top-up).
Citizen Need Met Immediately
The couple is pleased that their information is
already in the system, but they decide that they
would like to talk to someone in the contact
center to inquire about what their liabilities and
entitlement position would be if Erica did some
occasional work.
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
The person they reach on the call (in a
virtual contact center, working from home)
conferences in colleagues from relevant
departments, so that Tom and Erica can
receive all the advice they need and resolve
their tax liabilities and entitlements online
(including providing a digital signature).
20
How Do I Get
There?
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
21
Cisco Connected Government Roadmap
 Lays the groundwork for advanced citizen, government, and
business services
 Each phase improves an agency’s ability to share and manage
real-time information
Work from inside out
Intra-agency focus
1
Interagency focus
Enhances agency’s ability to
serve citizens wherever they are
and whenever they need
assistance
Phases 1 to 3
2
Enables connectivity,
communication, and
collaboration between agencies
Increases service effectiveness
and efficiency
Phases 3 to 6
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
22
Phase 1—“Siloed” Information and
Communications Systems
Monetary Agency
“Siloed”
Government
LEVEL 1
Remote radio communications not
integrated into enterprise and cannot
stream video or data
DMZ
Dedicated voice network
cannot seamlessly deliver
voice, video, and data to
local force or support
agencies
Internet
One failure here could disable access to
records and logistics systems
PSTN
Data Network
Connectivity to data center is
potential single point of failure
Increased cost and complexity
Lack of any-to-any voice, video, or
data real-time communication
Data-Center
Systems
(Data)
Data Center
Presentation_ID
Tax Office
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Mobile Network
23
Phase 2—Intra-Agency Collaboration
Monetary Agency
High-availability
High
Availability network
Network sustains
sustains
operations through disruptions
disruption.
Security
Services
Voice, Video, Data/High-Availability
Network Access
Common network
Converged
Network:
carrying
Seamless
voice,
application
video,
and data
integration,
information
single
that
network
can
be securely
to manage
accessed
and secure
across
the agency
Consolidated data
centers offers
voice, video, and
data anywhere to
entire workforce on
the network
High-Availability
Core Network
High-Speed, High-Availability
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Mobile force still
cannot access data
from remote sites;
secure remote
connectivity needed
HighAvailability
Network
QoS
Data Center
Presentation_ID
Tax Office
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Mobile Network
24
Phase 3—Integrated Remote Resources
Monetary Agency
VPN Remote Access—Securely extends
real-time voice, video, and data
collaboration to information sharing to
remote resources (including private sector)
Tax Consultant
Security
Services
Voice, Video, Data/High-Availability
Network Access
RemoteAccess VPN
Mobile Auditor
Identity
Services
High-Speed, High-Availability
Mobile force becomes fully
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Voice, Video, Data/Resilient Branch
Network Access
integrated into agency
networking solution to
publish and receive realtime enterprise data
Data Center
(inspections, contracts,
etc.)
Systems
(Voice, Video,
Data)
Data Center
Mobility
Services
Presentation_ID
Tax Office
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Mobile Network
25
Phase 4—Interagency Collaboration
Monetary Agency
Tax Office 2 HQ
Tax Consultant
Collaboration
Services
Voice, Video, Data/High-Availability
Network Access
Voice, Video, Data/High-Availability
Network Access
Network
Infrastructure
High-Availability
Services
Core Network
Mobile Auditor
Interagency integrated into
Remotecommunications
network
Access
VPN integrated voice,
supporting
video, and data for seamless
collaboration (public/private)
High-Speed, High-Availability
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Voice, Video, Data/Resilient Branch
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Data Center
Presentation_ID
Tax Office 1
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Mobile Network
26
Phase 5—Interagency Infrastructure
Sharing
Tax Office 2 HQ
Monetary Agency
Tax Consultant
Mobile Worker/Partner
Application
Delivery
Services
Voice, Video, Data/High-Availability
Network Access
Site-to-Site
VPN
Data-Center
Systems
(Voice, Video,
Data)
Tax Office 2 Data Center
High-Speed, High-Availability
Network Access
Storage &
Data/Resilient Branch
Compute Voice, Video,
Network Access
Virtualization
Services
Second agency data center IT
infrastructure shared across
agencies – improving resource
utilization and accountability for
tax dollars
Tax Office
© 2007 Cisco Systems, Inc. All rights reserved.
Mobile Auditor
RemoteAccess VPN
High-Availability
Core Network
High-Speed, High-Availability
Network Access
Presentation_ID
Voice, Video, Data/High-Availability
Network Access
Cisco Public
Voice, Video, Data/Resilient Branch
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Tax Office 1 Data Center
Mobile Network
27
Phase 6—Interagency Information
Sharing and Shared Services
Monetary Agency
Tax Office 2 HQ
Tax Consultant
Remote Worker
Voice, Video, Data/High-Availability
Network Access
Site-to-Site
VPN
Network
Virtualization
High-Speed, High-Availability
Network Access
Application
Data/Resilient Branch
Protocol Voice, Video,
Network Access
Optimization
Services
Voice, Video, Data/Resilient Branch
Network Access
Tax Office 1 Data Center
Presentation_ID
Mobile Auditor
RemoteAccess VPN
High-Availability
Core Network
High-Speed, High-Availability
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Voice, Video, Data/High-Availability
Network Access
Data-Center
Systems
(Voice, Video,
Data)
Tax Office 2 Data Center
Tax Office 1
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
Mobile Network
28
How Cisco Helps Your Agency Become a
Connected Government
 Cisco® solutions demonstrate how to apply previous success
in a connected government through
Assessment tools to create Connected Government Roadmap
Reference architectures that represent Cisco best practices developed
from real-world deployments
 Cisco and partner services that coordinate government
processes to coincide with technical capabilities
Align incentives, policy, performance management, rewards, and
funding to encourage services sharing
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
29
Customer Case
Studies
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
30
London Stock Exchange
Challenge
 Identify high-performance system to accommodate significant increase in
trading volume
 Expedite and enhance delivery of pricing information to the London market
 Improve international competitive positioning
Solution
 IP infrastructure for internal network plus separate Cisco-based network that
supports more than 100 servers that comprise London Stock Exchange’s
Infolect system—all based on the Cisco Service-Oriented Network
Architecture (SONA)
Benefits
 Increased speed of information delivery—out-delivers any exchange
worldwide
 Reduced message delivery time—from 30 seconds to 2 milliseconds
 Improved confidence in order execution
 Reduced cost of ownership—double-digit percentage
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
31
“The Cisco infrastructure enables the London
Stock Exchange to develop, test, and deploy
new software logic much faster and more
cost-effectively.”
Robin Paine
Chief Technology Officer, London Stock Exchange
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
32
Belgian Ministry of Finance
Challenge
 Reduce number of locations from 500 to 150
 Identify flexible technology that would support simplified, easy
moves, reorganizations, add-ons, and changes
Solution
 Centralized high-availability integrated voice-video-data
infrastructure
 IP telephony scalable to 21500 phones across 150 locations
 Cisco Unity® unified messaging and other integrated voice-data
applications
Benefits
 Heightened productivity for employees and constituents
 User mobility, flexible organizational structuring
 Increased access for constituents
 Reduced operating expenses, centralized service management
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
33
North Rhine-Westphalia Finance
Authority
Challenge

Upgrade existing PBX system comprised of disparate elements and service partners

Decrease operational costs and efforts

Create a flexible infrastructure to support transformation

Enhance service delivery to users with consistent interface
Solution

Simplified software-based telephone system, centrally managed and supported, which
will scale to meet needs of 30000 users across administration’s 145 locations

WAN infrastructure

Integrated data-voice-video network
Benefits

Decreased calling costs

Decreased operational costs

Centralized call record accounting

Worker mobility

Greater operational flexibility
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
34
izn in Lower Saxony, Germany
The Challenge
 Increase data-storage facilities
 Decrease operating costs and standardize operations
 Use IP-based technologies within SAN environment to offer
more cost-effective services
The Solution
 Cisco® Business-Ready Data Center deployed across two
separate data centers
 Data center is accessible via iznNet
The Benefits
 Reduced overhead costs
 Optimized network availability
 IP-based protocols allow lower-cost service options
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
35
Austrian Federal Data Center
The Challenge
 Implement electronic filing system
The Solution
 Cisco® Catalyst® 6500 Series switches
 Cisco Catalyst 3550 Series switch and Cisco 7200 Series
core router
 Cisco VPN 3000 Series concentrators
 Cisco PIX® 525 security appliances
 Dual Cisco 7200 Series routers linked to data center
The Benefits
 Secure, high-performance network improves efficiency by
10 to 15 percent
 99.7-percent network availability helps move agency
toward paperless system
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
36
“Cisco has performed very well, particularly in
areas of critical importance to the project, such
as the design and implementation of the
metropolitan-area network, the data center,
and redundancy, as well as firewalls and
content switching.”
Herr Kurt Fleck
Project Leader of ELAK
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
37
The Road Forward
Use the Connected Government Assessment Tool to
discover how your network can work best for you
Compare department mission and strategy with
IT capabilities
Baseline current IT capabilities
Define IT capabilities and mission objectives gap
Develop phased IT roadmap
Coordinate process and policy change with IT
investment plan
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
38
Why Cisco?
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
39
Setting Cisco Apart from the Rest
Unmatched technical expertise
Unrivaled partnerships
Industry-leading, interoperable, standards-based
solutions
Enabler of responsive environment that outpaces
changing demands
Cisco® Capital finance programs
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
40
Cisco Connected Government—A
Networking Approach Built to Last
Customized design based on proven best practices
Continuously expanding functionality
Easily scalable architecture
Modular network deployment
based on integrated components
Optimal performance
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
41
Government Leasing
 Single monthly payment
 Bundled products and services
 Single financing contract
 Below commercial-market rates
 Ease of administration
 Cost-effective, comprehensive solution
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
42
Government Leasing Products
 Lease to Ownership Plan (LTOP)
Installment Purchase Plan—uses capital funds
Purchase title passes upon final payment
 Lease with Option to Own (LWOO)
Operating lease with option to own—lease
payments with fixed purchase option buyout, or
fair market value
 Uses O&M funds annually
End-of-term options—return, renew, buyout,
upgrade
Technology refresh upgrade before/at end of term
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
43
Contact Us Today

For more information about Cisco® Connected
Government or to schedule an assessment,
call your Cisco representative or reseller today.

You can also visit us online at:
http://www.cisco.com/go/partnerlocator/555
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
44
Q and A
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
45
Presentation_ID
© 2007 Cisco Systems, Inc. All rights reserved.
Cisco Public
46