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fact sheet Managed Services for Databases Fact sheet Managed Services for Databases Managing, Innovating and Transforming services for your Databases The Problem Database support costs are getting increasingly expensive Increasing complexity of the database technology landscape Database support time increases disproportionately compared to data volume growth Difficulty in getting 24/7 and weekend support for databases Business risks reaching unacceptable levels as database environment knowledge leaves with a leaving DBA SOX compliance imposes limits to Access to a single individual DBA to Production and Test environments challenges Today, most organizations are struggling as database supports costs are taking up increasing portions from their IT Infrastructure budgets, limiting investments for new initiatives that are critical to meet business needs. There is an increasing pressure to keep systems running 24x7x365, particularly databases which are used as backend for all business critical applications. All the above factors are resulting in a need to seek outsourcing of database support services How we can help Database services are an integrated part of the Fujitsu Lean Application Managed Services (AMS) approach, which focuses on removing waste and increasing efficiency. Fujitsu Managed Services for Databases help in managing, innovating and transforming services for improving your database availability and performance, while reducing support costs by 30% or more, improving services and user satisfaction levels and providing your IT organization an opportunity to meet business demands. Page 1 of 4 While reducing costs and introducing operational excellence, Fujitsu AMS shall take complete ownership of your database portfolio, allowing you to focus on new projects in applications and infrastructure. An embedded continuous improvement program will continue to drive down operating expenses over time so that you will be able to undertake additional strategic initiatives aligned with business. Our Database services are delivered by certified professionals who have been trained and nurtured for their support roles and are experienced with Lean delivery processes. Benefits The Fujitsu approach focuses on managing, innovation and transforming services to improve the availability and performance of the database portfolio while at the same time finding the most cost effective delivery mechanism to provide continuous service. Fujitsu approach: Lowers total cost of ownership (TCO) in the delivery of database services using a Lean approach and standardization. We typically help clients reduce database support cost by over 30% and adjust the budget to invest more on business value projects http://solutions.us.fujitsu.com/ fact sheet Managed Services for Databases Provides measurable optimization and efficiency gains with innovative solutions from Fujitsu. We commit to YOY cost efficiencies over term with Fujitsu through lean approach Platform Migrations Recognizes that organizations are continuously evolving through Business and Application Transformation. So, we simplify the database services letting you re-allocate more of your time and budgets for business value projects Database High Availability Ensures that the services are delivered in the most efficient manner with adequate service coverage, leveraging the Fujitsu Global Blended Delivery Model, using an optimal combination of Onsite/ Onshore/Nearshore/Offshore delivery resources Fujitsu Database services are delivered primarily for Oracle ® and Microsoft® technologies running on a spectrum of platforms: Oracle: Version 7 to 11g SQL Server: 2000/2005/2008 on Operating System Windows Server® Backup and Restore 24x7 Production Support and System Administration Application Patching and cloning Continuous Improvement – Establishing Kaizen through LEAN. At Fujitsu, we believe that the traditional approach of just handling problems quickly is important but is not enough to provide an excellent service to our Clients. The Fujitsu LEAN approach prevents problems, reduces their business impact and enables our Clients to achieve greater effectiveness and efficiency. Within the Fujitsu Database services environment, which is underpinned by the ITIL framework, LEAN primarily relates to three distinct processes: Manage, Innovate, and Transform. Operating Systems: All flavors of UNIX, Linux, Microsoft Services cover Maintenance and Support in a flexible 24x7 Global Delivery Model, hosted and managed solutions for: Oracle E-Business Suite and PeopleSoft® Implementations and Upgrades Database Upgrades and Migrations System Architecture and Design, Performance Tuning Page 2 of 4 Demantra®, SOA, AIA, OBIEE How it Works What We Offer Data Backup, Restore and Archiving Security and PCI Compliance The Manage process is where we analyze the demand relating to issues and problems that have arisen over a certain time period and, where possible, identify patterns in terms of the root causes and then, once identified, remove these causes of failure. In addition this process gathers and feeds analysis data into the Innovate step where periodic formal reviews of the database environment take place and suggestions for improvements are made, feeding into the Transform process resulting in improved database availability and performance. Our approach to provide Database Managed Services is based on Lean principles: Understand client value Prioritising service delivery to achieve business outcomes Define the process Value Stream View service as an end-to-end processes centred on achieving business outcome Streamline, simplify, automate Streamlining, simplifying or automating work that cannot be eliminated Create continuous improvement & eliminate waste Creating intelligence at the client interface to drive continuous improvement http://solutions.us.fujitsu.com/ fact sheet Managed Services for Databases Right shore Delivery Right place, right cost through our Global Blended Delivery Model We offer an optimal combination of onsite, onshore, nearshore, and offshore resources and services using a global blended services delivery model. Our Global Blended Delivery Model provides us with a mechanism by which we can respond to Client’s requirements and facilitate the provision of support services worldwide. This model enables us to access database expertise and skills, for Client, from across the Fujitsu Group under a single AMS framework. Quality and Consistency By applying Industry Standards & Best Practices using Macroscope® and ITIL processes Best Practice ensures that all aspects of the Database Services are rigorously managed and service quality is aligned with industry best practice. The result of using Best Practice is that databases are highly reliable and available and meet the service requirements of Client’s business. Our Managed Services best practices are embodied in Macroscope which encapsulates more than 30 years of knowledge and is the foundation of all of our service offerings. Seamless Transition Planned Transition to Fujitsu Over a number of years, Fujitsu has invested heavily in a formal Transition methodology, and continues to refine it at every opportunity, based on Fujitsu experiences. The method reflects the experience Fujitsu has gained on numerous other transition projects of various sizes and complexities. Fujitsu methodology is flexible, in that it is adaptable to each unique transition project to which it is applied. Fujitsu transition methodology is a major differentiator between Fujitsu and today’s competition. Solution: Fujitsu created an integrated DBA team to manage their databases. Firstly to support their Global instance which was in Production and Secondly for R12 and Siebel 8 Development support of their new implementations and deployments With extensive cross-pollination, the same DBA team can take up support and enhancement work The Fujitsu Proprietary DB Tools were implemented to automate monitoring and critical alerts Outcomes: Fujitsu is successfully supporting Zebra Production, Test and QA Databases by using the Offsite/ Offshore model for over 3 years Significant Cost savings delivered using Onsite/Offshore, Cross-pollination between Support and Enhancement teams, and eliminating need for expensive licenses for DB Monitoring tools Zebra IT is able to deliver edge to their business using cross-platform Oracle technology managed by Fujitsu Why Fujitsu Fujitsu has successful history of working with a wide spectrum of clients and application portfolio sizes, building customization solution that meet your specific business needs. Staffed with experienced, well-trained professionals, who leverage Fujitsu best practices and methodologies and backed by investment in R&D to improve tools and processes, are capable of supporting global clients effectively. Solutions in Action About Fujitsu America Oracle Database Support Fujitsu America, Inc. is a leading ICT solutions provider for organizations in the U.S., Canada, and the Caribbean. Fujitsu enables clients to meet their business objectives through integrated offerings including consulting, systems integration, managed services and outsourcing for enterprise applications, data center and field services operations, based on server, software, storage and mobile technologies. Fujitsu provides industry-oriented solutions for manufacturing, retail, healthcare, government, education, financial services and communications sectors. Zebra Technologies is a leading global provider of rugged and reliable specialty printing solutions, including on-demand thermal bar code label and receipt printers and supplies, plastic card printers, RFID smart label printer/encoders, certified smart media, and digital photo printers. Drivers: Zebra’s Global IT landscape comprises a broad range of Oracle technologies. Being a hi-tech company themselves, they believe in using Oracle leading edge technology to deliver business results to their customers, partners and channel vendors For more information, please visit: http://solutions.us.fujitsu.com/. Zebra was looking for a cost-effective solution for support with a strong technology competence, especially in the Database area, which lies at the heart of EBS, Siebel® and OBIEE With a significantly complex system and changing business environment, Zebra needed to focus own efforts in innovating and extending their IT systems, while delivering reliable services on their production database platforms Page 3 of 4 http://solutions.us.fujitsu.com/ fact sheet Managed Services for Databases FUJITSU AMERICA, INC. 1250 East Arques Avenue Sunnyvale, CA 94085-3470, U.S.A. Telephone: 800 831 3183 or 408 746 6000 Web: http://solutions.us.fujitsu.com Contact Form: http://solutions.us.fujitsu.com/contact Fujitsu and the Fujitsu logo are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. Macroscope is a trademark or registered trademark of Fujitsu Consulting (Canada), Inc. in the United States and other countries. Microsoft, Windows Server, and SQL Server are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Oracle, PeopleSoft, Demantra and Siebel are trademarks or registered trademarks of Oracle Corporation and/or its subsidiaries in the United States and other countries. Linux is a trademark or registered trademark of Linus Torvalds in the United States and other countries. All other trademarks and product names referenced herein are the property of their respective owners. The statements provided herein are for informational purposes only and may be amended or altered by Fujitsu America, Inc. without notice or liability. Product description data represents Fujitsu design objectives and is provided for comparative purposes; actual results may vary based on a variety of factors. Specifications are subject to change without notice. Copyright ©2011 Fujitsu America, Inc. All rights reserved. FPC58-2977-01 9/11 FCI_11.0952 Page 4 of 4 http://solutions.us.fujitsu.com/