Download FACT SHEET MANAGED SERVICES FOR DATABASES

fact sheet Managed Services for Databases
Fact sheet
Managed Services
for Databases
Managing, Innovating and Transforming services for your Databases
The Problem
Database support costs are getting increasingly expensive
Increasing complexity of the database technology landscape
Database support time increases disproportionately compared
to data volume growth
Difficulty in getting 24/7 and weekend support for databases
Business risks reaching unacceptable levels as database
environment knowledge leaves with a leaving DBA
SOX compliance imposes limits to Access to a single
individual DBA to Production and Test environments
challenges
Today, most organizations are struggling as database supports costs
are taking up increasing portions from their IT Infrastructure
budgets, limiting investments for new initiatives that are critical
to meet business needs.
There is an increasing pressure to keep systems running 24x7x365,
particularly databases which are used as backend for all business
critical applications.
All the above factors are resulting in a need to seek outsourcing of
database support services
How we can help
Database services are an integrated part of the Fujitsu Lean
Application Managed Services (AMS) approach, which focuses
on removing waste and increasing efficiency. Fujitsu Managed
Services for Databases help in managing, innovating and
transforming services for improving your database availability
and performance, while reducing support costs by 30% or more,
improving services and user satisfaction levels and providing
your IT organization an opportunity to meet business demands.
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While reducing costs and introducing operational excellence,
Fujitsu AMS shall take complete ownership of your database
portfolio, allowing you to focus on new projects in applications
and infrastructure. An embedded continuous improvement
program will continue to drive down operating expenses
over time so that you will be able to undertake additional
strategic initiatives aligned with business.
Our Database services are delivered by certified professionals who
have been trained and nurtured for their support roles and are
experienced with Lean delivery processes.
Benefits
The Fujitsu approach focuses on managing, innovation and
transforming services to improve the availability and performance
of the database portfolio while at the same time finding the most
cost effective delivery mechanism to provide continuous service.
Fujitsu approach:
Lowers total cost of ownership (TCO) in the delivery of database
services using a Lean approach and standardization. We typically
help clients reduce database support cost by over 30% and adjust
the budget to invest more on business value projects
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fact sheet Managed Services for Databases
Provides measurable optimization and efficiency gains with
innovative solutions from Fujitsu. We commit to YOY cost
efficiencies over term with Fujitsu through lean approach
Platform Migrations
Recognizes that organizations are continuously evolving through
Business and Application Transformation. So, we simplify the
database services letting you re-allocate more of your time
and budgets for business value projects
Database High Availability
Ensures that the services are delivered in the most efficient
manner with adequate service coverage, leveraging the Fujitsu
Global Blended Delivery Model, using an optimal combination
of Onsite/ Onshore/Nearshore/Offshore delivery resources
Fujitsu Database services are delivered primarily for Oracle ® and
Microsoft® technologies running on a spectrum of platforms:
Oracle: Version 7 to 11g
SQL Server: 2000/2005/2008 on
Operating System Windows Server®
Backup and Restore
24x7 Production Support and System Administration
Application Patching and cloning
Continuous Improvement – Establishing Kaizen through LEAN.
At Fujitsu, we believe that the traditional approach of just handling
problems quickly is important but is not enough to provide an
excellent service to our Clients. The Fujitsu LEAN approach
prevents problems, reduces their business impact and enables
our Clients to achieve greater effectiveness and efficiency.
Within the Fujitsu Database services environment, which is
underpinned by the ITIL framework, LEAN primarily relates to
three distinct processes: Manage, Innovate, and Transform.
Operating Systems: All flavors of UNIX, Linux, Microsoft
Services cover Maintenance and Support in a flexible 24x7 Global
Delivery Model, hosted and managed solutions for:
Oracle E-Business Suite and PeopleSoft® Implementations
and Upgrades
Database Upgrades and Migrations
System Architecture and Design, Performance Tuning
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Demantra®, SOA, AIA, OBIEE
How it Works
What We Offer
Data Backup, Restore and Archiving
Security and PCI Compliance
The Manage process is where we analyze the demand relating to
issues and problems that have arisen over a certain time period and,
where possible, identify patterns in terms of the root causes and
then, once identified, remove these causes of failure. In addition this
process gathers and feeds analysis data into the Innovate step where
periodic formal reviews of the database environment take place and
suggestions for improvements are made, feeding into the Transform
process resulting in improved database availability and performance.
Our approach to provide Database Managed Services is based on
Lean principles:
Understand client
value
Prioritising service delivery to
achieve business outcomes
Define the process
Value Stream
View service as an end-to-end
processes centred on achieving
business outcome
Streamline, simplify,
automate
Streamlining, simplifying or
automating work that cannot
be eliminated
Create continuous
improvement &
eliminate waste
Creating intelligence at the client
interface to drive continuous
improvement
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fact sheet Managed Services for Databases
Right shore Delivery
Right place, right cost through our Global Blended Delivery Model
We offer an optimal combination of onsite, onshore, nearshore,
and offshore resources and services using a global blended services
delivery model. Our Global Blended Delivery Model provides us with
a mechanism by which we can respond to Client’s requirements and
facilitate the provision of support services worldwide. This model
enables us to access database expertise and skills, for Client, from
across the Fujitsu Group under a single AMS framework.
Quality and Consistency
By applying Industry Standards & Best Practices using
Macroscope® and ITIL processes
Best Practice ensures that all aspects of the Database Services are
rigorously managed and service quality is aligned with industry
best practice. The result of using Best Practice is that databases are
highly reliable and available and meet the service requirements of
Client’s business. Our Managed Services best practices are embodied
in Macroscope which encapsulates more than 30 years of knowledge
and is the foundation of all of our service offerings.
Seamless Transition
Planned Transition to Fujitsu
Over a number of years, Fujitsu has invested heavily in a formal
Transition methodology, and continues to refine it at every
opportunity, based on Fujitsu experiences. The method reflects the
experience Fujitsu has gained on numerous other transition projects
of various sizes and complexities. Fujitsu methodology is flexible,
in that it is adaptable to each unique transition project to which it
is applied. Fujitsu transition methodology is a major differentiator
between Fujitsu and today’s competition.
Solution:
Fujitsu created an integrated DBA team to manage their databases.
Firstly to support their Global instance which was in Production
and Secondly for R12 and Siebel 8 Development support of their
new implementations and deployments
With extensive cross-pollination, the same DBA team can take
up support and enhancement work
The Fujitsu Proprietary DB Tools were implemented to automate
monitoring and critical alerts
Outcomes:
Fujitsu is successfully supporting Zebra Production, Test and QA
Databases by using the Offsite/ Offshore model for over 3 years
Significant Cost savings delivered using Onsite/Offshore,
Cross-pollination between Support and Enhancement
teams, and eliminating need for expensive licenses for
DB Monitoring tools
Zebra IT is able to deliver edge to their business using
cross-platform Oracle technology managed by Fujitsu
Why Fujitsu
Fujitsu has successful history of working with a wide spectrum
of clients and application portfolio sizes, building customization
solution that meet your specific business needs. Staffed with
experienced, well-trained professionals, who leverage Fujitsu
best practices and methodologies and backed by investment in
R&D to improve tools and processes, are capable of supporting
global clients effectively.
Solutions in Action
About Fujitsu America
Oracle Database Support
Fujitsu America, Inc. is a leading ICT solutions provider for organizations
in the U.S., Canada, and the Caribbean. Fujitsu enables clients to
meet their business objectives through integrated offerings including
consulting, systems integration, managed services and outsourcing for
enterprise applications, data center and field services operations, based
on server, software, storage and mobile technologies. Fujitsu provides
industry-oriented solutions for manufacturing, retail, healthcare,
government, education, financial services and communications sectors.
Zebra Technologies is a leading global provider of rugged and
reliable specialty printing solutions, including on-demand thermal
bar code label and receipt printers and supplies, plastic card printers,
RFID smart label printer/encoders, certified smart media, and
digital photo printers.
Drivers:
Zebra’s Global IT landscape comprises a broad range of Oracle
technologies. Being a hi-tech company themselves, they believe
in using Oracle leading edge technology to deliver business
results to their customers, partners and channel vendors
For more information, please visit: http://solutions.us.fujitsu.com/.
Zebra was looking for a cost-effective solution for support with
a strong technology competence, especially in the Database area,
which lies at the heart of EBS, Siebel® and OBIEE
With a significantly complex system and changing business
environment, Zebra needed to focus own efforts in innovating
and extending their IT systems, while delivering reliable
services on their production database platforms
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fact sheet Managed Services for Databases
FUJITSU AMERICA, INC.
1250 East Arques Avenue
Sunnyvale, CA 94085-3470, U.S.A.
Telephone: 800 831 3183
or 408 746 6000
Web: http://solutions.us.fujitsu.com
Contact Form:
http://solutions.us.fujitsu.com/contact
Fujitsu and the Fujitsu logo are trademarks or registered
trademarks of Fujitsu Limited in the United States and other
countries. Macroscope is a trademark or registered trademark
of Fujitsu Consulting (Canada), Inc. in the United States and
other countries. Microsoft, Windows Server, and SQL Server are
trademarks or registered trademarks of Microsoft Corporation
in the United States and/or other countries. Oracle, PeopleSoft,
Demantra and Siebel are trademarks or registered trademarks of
Oracle Corporation and/or its subsidiaries in the United States and
other countries. Linux is a trademark or registered trademark of
Linus Torvalds in the United States and other countries. All other
trademarks and product names referenced herein are the property
of their respective owners.
The statements provided herein are for informational purposes
only and may be amended or altered by Fujitsu America, Inc.
without notice or liability. Product description data represents
Fujitsu design objectives and is provided for comparative
purposes; actual results may vary based on a variety of factors.
Specifications are subject to change without notice.
Copyright ©2011 Fujitsu America, Inc.
All rights reserved.
FPC58-2977-01 9/11
FCI_11.0952
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