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Qol vision 2016 The First Section of the Tokyo Stock Exchange 3034 Qol Co.,Ltd. Agenda Introduction(P3-) Market(P9-) Qol’s strategy(P15-) FY 3/2016 Consolidated Financial Results(P32-) FY 3/2017 Q1 Consolidated Financial Results(P39-) QOL Pharmacy(Photo) (P53-) Copyright © Qol Co., Ltd. All rights reserved. 2 Agenda Introduction Market Qol’s strategy FY 3/2016 Consolidated Financial Results FY 3/2017 Q1 Consolidated Financial Results QOL Pharmacy(Photo) Copyright © Qol Co., Ltd. All rights reserved. 3 The origin of company name Q Quality O L Of Life Quality Of Life Copyright © Qol Co., Ltd. All rights reserved. 4 History Year 1992 Qol Co., Ltd. was established. Year 2006 The Osaka Securities Exchange “Hercules.” Year 2008 Qol Co., Ltd. formed a business alliance with Lawson, Inc. Year 2011 The Tokyo Stock Exchange “the Second section”. Year 2012 Qol Co., Ltd. formed a business alliance with West JR Company Group. Year 2012 Qol Co., Ltd. formed a capital alliance with Lawson, Inc. Year 2012 All shares of APO PLUS STATION Co., Ltd. were acquired to make it a wholly owned subsidiary. Year 2012 The Tokyo Stock Exchange “the First section”. Year 2014 Qol Co., Ltd. formed a business alliance with cocokara fine Inc. Year 2016 Personnel change: Chairman & CEO Masaru Nakamura, President & COO Takashi Nakamura Capital:2,828 million yen Copyright © Qol Co., Ltd. All rights reserved. 5 Portfolio Qol Net Sales ratio 90% 10% Pharmacy BPO 90% QOL Pharmacy BIC CAMERA Copyright © Qol Co., Ltd. All rights reserved. 90% FC LAWSON West JR Group Staffing services BPO:Business Process Outsourcing Other ※Staffing services : APO PLUS STATION Co., Ltd. contract MRs(CSO business)/Pharmacists/Nurses/Registered sales clerks 6 Our services Smartphone app TV Phone QOL CARD Home Medical care Automatic dispensing machine Eco/Disaster control Convenience Dispensing-error prevention system Speech privacy system Educating our pharmacists on highly advanced medical treatments Visualization CSR Copyright © Qol Co., Ltd. All rights reserved. 7 Earnings structure of common dispensing pharmacies image Drug margin 10% Bid:Drug margin went up Copyright © Qol Co., Ltd. All rights reserved. 8 Agenda Introduction Market Qol’s strategy FY 3/2016 Consolidated Financial Results FY 3/2017 Q1 Consolidated Financial Results QOL Pharmacy(Photo) Copyright © Qol Co., Ltd. All rights reserved. 9 Prescription receipt rate (%) 80.0 70.0 70.0 60.0 50.0 51.6 53.8 54.1 55.8 57.2 59.1 60.7 63.1 67.0 65.1 66.1 68.7 48.8 44.5 40.0 39.5 34.8 30.0 30.5 26.0 20.0 10.0 12.8 11.3 12.0 9.7 10.1 10.6 14.1 15.8 18.1 20.3 22.5 0.0 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 (year) Copyright © Qol Co., Ltd. All rights reserved. 10 Pharmacy market Major chains pharmacies New business • M&A(increase) • Relaxation of regulation(Business leaders Individual pharmacies Major chains pharmacies 10% consider progress in three areas critical to the nation’s economic vitality ; reducing the size of government deregulation, and budget and tax reform.) • Prescription receipt rate 70% • Prescription receipt rate 100% • Dispensing market 7.2 trillion yen • Dispensing market 10 trillion yen planned economy Copyright © Qol Co., Ltd. All rights reserved. 11 Events ( NHI drug price revision) & impact (image) up trend (YoY 2.0%) 65.1% (YoY 1.0%) (YoY 0.9%) 67.0% 66.1% (YoY 1.7%) up trend (YoY 1.3%) 68.7% 70.0% separation rate expanding ? expanding Consumption tax 8% → 10% Consumption tax 5% → 8% consumption tax NHI drug price revision 〇 positive? 2011 Apr-12 2013 Apr-14 2015 Apr-16 2017 Apr-18 Oct-19 Apr-20 2021 (year) -2.65 negative (%) negative? -6.0 negative -7.8 negative negative negative Three consecutive year (year 2018-2020) Copyright © Qol Co., Ltd. All rights reserved. 12 Market of MRs 4,500 3,957 4,000 3,500 17 18 18 3,000 15 2,500 2,375 2,000 1,694 1,904 1,918 2,932 3,521 3,211 15 15 4,139 20 18 16 15 15 14 12 12 1,500 10 CMR数(左軸) Contract MRs 8 CSO企業数 CSO companies 6 1,000 4 500 2 0 0 Market of contract MRs is growing by 11.8%(CAGR) every year. Cost of MRs: Fixed cost → Variable cost 68,000 6.4% 6.0% 66,000 5.0% 4.8% 62,000 5.0% 4.0% 60,000 3.4% 3.0% 4.0% 3.3% MR数 MRs 65,752 63,875 56,000 58,400 54,000 56,168 59,712 56,046 52,000 50,000 6.0% 5.5% 64,000 58,000 7.0% 61,246 63,846 64,657 3.0% CMR比率 Contract MRs (%) 2.0% 1.0% 0.0% 2006年 2006 2007年 2007 2008年 2008 2009年 2009 2010年 2010 2011年 2011 2012年 2012 2013年 2013 2014年 2014 (year) Copyright © Qol Co., Ltd. All rights reserved. 13 Year 2016 Dispensing fee Primary care pharmacists Pharmacy A Pharmacy E Pharmacy B Clinic Hospital Prescriptions Pharmacy D General Hospital Pharmacy C Hospital Pharmacy Prescriptions Dispensing fee decrease Small Hospital Concentration rate : 95% / 90% / 70% Internist clinic Pharmacy Orthopedics Pharmacy Copyright © Qol Co., Ltd. All rights reserved. Otolaryngology Clinic • Dispensing fee increase • Centralization of information Pharmacy 14 Agenda Introduction Market Qol’s strategy FY 3/2016 Consolidated Financial Results FY 3/2017 Q1 Consolidated Financial Results QOL Pharmacy(Photo) Copyright © Qol Co., Ltd. All rights reserved. 15 Deployment strategy Patients select pharmacies actively Copyright © Qol Co., Ltd. All rights reserved. 16 Growth Pharmacy > Net sales Profit < Staffing services Bidding system • APO PLUS STATION Co., Ltd. Operating margin:5% Copyright © Qol Co., Ltd. All rights reserved. Operating margin:20% 17 Strategy LAWSON In town Copyright © Qol Co., Ltd. All rights reserved. BIG CAMERA Outside of the station West JR Group・ odakyu In the station 18 Market・・・Various opening stores style User Increase awareness about dispensing pharmacy QOL pharmacy (core business) LAWSON 100 people /day 850 people/day In town BIC CAMERA Out of the station Tens of thousands/ day West JR Group・ odakyu 850 thousand/day In the station ICT Smartphone app ※ICT:Information and Communication Technology Copyright © Qol Co., Ltd. All rights reserved. QOL card (About 1.9 million people) 19 Positioning Increase QOL Pharmacy BIC CAMERA Profit odakyu ELECTRIC RAILWAY LAWSON Number of users Copyright © Qol Co., Ltd. All rights reserved. West JR Group Increase 20 Development of new markets Securities code stores LAWSON 2651 32 In town Business & capital alliance BIG CAMERA 3048 4 Outside of the station - West JR (Group) 9021 4 In the station Business alliance Yamato HD(Group) 9064 - Home delivery & logistics - cocokara fine 3098 - Health care Business alliance odakyu ELECTRIC RAILWAY 9007 1 In the station - Drug stores - - Health care M&A Others - - - - Copyright © Qol Co., Ltd. All rights reserved. market alliance 21 Logistics networks・・・in collaboration with Yamato Group • Stock(Prescription drug, OTC drug)・・・decrease delivery function • Loss on disposal・・・decrease • Delivery business of medicine to care facility QOL pharmacy In house transfer QOL pharmacy Copyright © Qol Co., Ltd. All rights reserved. 22 Deregulation・・・ Yamato HD ‘TA-Q-BIN’ networks Yamato HD Increase of stock QOL Pharmacy Factor • Increase of GE drugs • Increase of home care • When the electronic prescriptions is to spread, gather a prescription from a variety of medical institutions. Care facility TA-Q-BIN networks transfer Pharmacy A Hub QOL pharmacy In the future, there is a possibility enter the Qol group Dispensing center Drug store Home patient In the future, there is a possibility enter the Qol group Copyright © Qol Co., Ltd. All rights reserved. Home Convenience Pharmacy B 23 Deregulation New stores Hospital grounds In the hospital Prescriptions Electronic anywhere Pharmacists Over 40 prescriptions/ day TV phone Home delivery & Logistics hub pharmacy Delivery function Copyright © Qol Co., Ltd. All rights reserved. 24 Deregulation Hospital grounds Hospital Hospital LAWSON 2F Meeting with Doctors & pharmacists Pharmacy students training Conference room (2F) QOL Pharmacy (1F) Public road Dispensing Pharmacy A Copyright © Qol Co., Ltd. All rights reserved. Dispensing Pharmacy B Dispensing Pharmacy C Dispensing Pharmacy D 25 Deregulation・・・ Electronic prescriptions Pharmacy A Monzen Hospital Prescriptions In front of the pharmacy Pharmacy D Electronic prescriptions Pharmacy B Pharmacy C • Increase of Stock(Branded drugs/ GE drugs) • Convenience is required. Copyright © Qol Co., Ltd. All rights reserved. 26 Deregulation・・・ anywhere Current situation Deregulation OK Increase of stock Pharmacy A Pharmacy OK NO Prescriptions CVS Station Prescriptions CVS NO OK OK Pharmacy B station Pharmacy C Effective partnership LAWSON/ West JR Group/ odakyu ELECTRIC RAILWAY/ Yamato HD Copyright © Qol Co., Ltd. All rights reserved. 27 LAWSON business Plan • 100 stores • Nationwide development (stores) 120 Number of stores 100 100 80 60 40 40 32 20 0 FY3/2016 Copyright © Qol Co., Ltd. All rights reserved. FY3/2017 FY3/2018 FY3/2019 FY3/2020 28 Qol vision・・・Net sales of 300 billion yen plan The expansion of a business Organic growth Qol HD M&A Cost decrease BPO Drug store Net sales: 300 billion yen OP:20 billion yen Payout ratio:over 30% ROE:over 15% ROIC:over 10% Qol M&A Health support pharmacy • Staffing services • New entry • QOL pharmacy (New stores 10~20/year) • Consolidate • Prescription drug & OTC drug • Cost decrease • LAWSON • High revenue • BIC CAMERA • Overseas : Thailand • West JR Group • NEW・・・ Copyright © Qol Co., Ltd. All rights reserved. • Stores 30~70/year) • Consolidate • Cost decrease 29 Break down Net sales 300 billion yen FY3/2017 Net sales plan BPO business, 10 (Unit : JPY Billion.) FY(X) Net sales 300 billon yen plan BPO business, 25 Pharmacy business, 128 Pharmacy business, 275 • QOL Pharmacy 57 billion yen • QOL Pharmacy • M&A 71 billion yen • M&A 190 billion yen • BPO 10 billion yen • BPO 25 billion yen <CMRs 600 people> Copyright © Qol Co., Ltd. All rights reserved. 85 billion yen <CMRs 1,000 people> 30 Break down Operating income 20 billion yen Plan FY3/2017 Operating income Plan FY(X) Operating income 20 billion yen Plan (Billion yen) BPO bisiness, 1.3 BPO business, 5 Pharmacy business, 6.84 Pharmacy business, 15 OP margin • Pharmacy business 5.4% 5.5% • BPO business 11.3% 20.0% Copyright © Qol Co., Ltd. All rights reserved. 31 Agenda Introduction Market Qol’s strategy FY 3/2016 Consolidated Financial Results FY 3/2017 Q1 Consolidated Financial Results QOL Pharmacy(Photo) Copyright © Qol Co., Ltd. All rights reserved. 32 Operating Performance (Millions of yen) CAGR(FY3/2007-FY3/2016) 140,000 (Millions of yen) 9,000 Net sales(left) Net sales:19.7% Operating income(right) 124,957 8,000 120,000 Operating income:24.4% 114,363 6,709 Market cap 11 times (5.3 billion yen → 60.6 billion yen) 100,000 6,000 76,783 80,000 7,000 100,966 5,000 66,201 60,915 60,000 4,000 56,305 4,243 49,010 3,000 3,308 38,002 40,000 2,812 2,804 24,827 20,000 2,000 2,105 2,031 1,526 1,314 1,000 937 0 FY3/2007 (source:Bloomberg) 0 FY3/2008 FY3/2009 Copyright © Qol Co., Ltd. All rights reserved. FY3/2010 FY3/2011 FY3/2012 FY3/2013 FY3/2014 FY3/2015 FY3/2016 33 FY 3/2016 Highlight (Millions of yen) Net sales FY 3/2014 FY 3/2015 FY 3/2016 increase/decrease YoY FY 3/2016 plan Achievement ratio 100,966 114,363 124,957 10,593 9.3% 125,800 99.3% Operating income 2,105 4,243 6,709 2,466 58.1% 6,200 108.2% Ordinary income 2,208 4,262 6,655 2,393 56.2% 6,100 109.1% 777 2,155 3,641 1,485 68.9% 3,400 107.1% EPS(yen) 25.11 63.33 105.81 42.48 67.1% 98.84 107.1% BPS(yen) 521.60 557.42 604.49 47.07 8.4% - - 5.2 11.9 18.2 6.3 - - - 21,712 36,275 60,614 24,339 67.1% - - 520 538 563 25 - 593 94.9% (37) (37) (32) (-5) - (47) 68.1% Net income ROE(%) Market cap Number of stores (LAWSON) Quarterly Trends 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 Quarterly Trends Net sales Operating income 2,500 28,918 33,480 32,687 29,871 1,910 2,000 FY 3/2015 1,500 1,279 2,075 1,449 FY 3/2015 FY 3/2016 27,282 28,339 29,577 29,164 1,000 1,491 500 579 Q1 Q1 (Apr.-Jun.) Q2 Q2 (Jul.-Sep.) Q3 Q3 (Oct.-Dec.) Copyright © Qol Co., Ltd. All rights reserved. Q4 972 1,200 FY 3/2016 0 Q1 Q2 Q3 Q4 Q4 (Jan.-Mar.) 34 FY 3/2016 Net sales & ratio (Millions of yen) FY 3/2016 Net sales New stores 10,727 M&A 9,649 38,950 FY 3/2016 Net Sales ratio Existing stores others 8.6% 7.7% 31.2% ※ BPO 51.5% 64,317 1.1% 1,313 ※ LAWSON etc (Millions of yen) FY 3/2015 Net sales FY 3/2015 Net sales ratio 11,119 9.7% 11,084 32,744 56,723 Copyright © Qol Co., Ltd. All rights reserved. 28.6% 9.7% 2,694 49.6% 2.4% 35 FY 3/2016 Segment (Millions of Yen) Pharmacy business FY 3/2015 FY 3/2016 Increase/decrease YoY 103,244 115,308 12,064 11.7% Prescription drug sales 70,590 81,235 10,644 15.1% Technical fee 21,570 23,346 1,775 8.2% Others sales 11,084 10,727 -357 -3.2% 93,527 103,017 9,490 10.1% 90.6% 89.3% -1.3% - 9,716 12,290 2,574 26.5% 9.4% 10.7% 1.3% - 4,416 6,678 2,262 51.2% 4.3% 5.8% 1.5% - 11,119 9,649 -1,470 -13.2% 7,819 6,178 -1,641 -21.0% 70.3% 64.0% -6.3% - 3,300 3,470 170 5.2% 29.7% 36.0% 6.3% - 722 1,000 278 38.5% 6.5% 10.4% 3.9% - Cost % of sales Gross profit % of sales Operating income % of sales BPO business Cost % of sales Gross profit % of sales Operating income % of sales Copyright © Qol Co., Ltd. All rights reserved. Increased revenue factor / Increased profit factor • Existing stores YoY +19.0% (FY 3/2014 +15.2% FY 3/2015 +13.0%) • M&A YoY +13.4% • Bidding system : Drug margin went up Increased revenue factor / increased profit factor • APO PLUS STATION(CSO business/Staffing services) • Restructuring of business operations • Cost control 36 FY 3/2016 PL (Millions of yen) FY 3/2015 FY 3/2016 Increase/decrease YoY Net sales 114,363 124,957 10,593 9.3% cost 101,346 109,196 7,849 7.7% 88.6% 87.4% -1.2% - 13,017 15,761 2,744 21.1% 11.4% 12.6% 1.2% - 8,773 9,051 278 3.2% 7.7% 7.2% -0.4% - 4,243 6,709 2,466 58.1% 3.7% 5.4% 1.7% - 4,262 6,655 2,393 56.2% 3.7% 5.3% 1.6% - 2,155 3,641 1,485 68.9% 1.9% 2.9% 1.0% - 21,030 21,944 914 4.4% 18.4% 17.6% -0.8% - % of sales Gross profit % of sales Selling, general and administrative expenses % of sales Operating income % of sales Ordinary income % of sales Net income % of sales Total personnel expenses % of sales Copyright © Qol Co., Ltd. All rights reserved. • Increased revenue factor: Pharmacy business +12,064 million yen BPO business -1,470 million yen M&A・existing stores strong performance • Increased profit factor: pharmacy business +2,262 million yen BPO business +278 million yen Bidding system Cost control Generic drug use strong performance • SG & A: Amortization of goodwill:1,569 million yen (+72 million yen) 37 FY 3/2016 BS (Millions of yen) 2015/3 Cash and deposits 2016/3 ■Total assets +10,348 million yen 8,236 16,523 12,079 15,242 4,307 4,254 Total current assets 26,534 37,824 Goodwill 19,477 17,469 Total noncurrent assets 33,023 32,069 59,573 69,921 5,394 4,696 Total current liabilities 26,312 29,344 Long-term loans payable 11,462 7,520 Total noncurrent liabilities 14,108 19,481 40,420 48,825 2,828 2,828 10,880 9,354 6,938 9,754 Treasury stock -1,588 -1,469 Total shareholder’s equity 19,059 20,468 19,152 21,096 ■Shareholders’ equity 20,838 million yen 59,573 69,921 Equity ratio:29.8%(FY 3/2015 : 32.1%) Notes and accounts receivable trade Inventory Total assets Current assets +11,290 million yen Cash and deposits +8,286 million yen Non current assets -953 million yen Goodwill -2,008 million yen ■Total liabilities +8,404 million yen Bonds payable +9,647 million yen Loans payable Total liabilities Capital stock Capital surplus Retained earnings Total net assets Total liabilities and net assets Copyright © Qol Co., Ltd. All rights reserved. Interest-bearing liabilities +4,976 million yen (18,574 million yen → 23,551 million yen) Net D/E ratio:0. 34 times(FY 3/2015:0.54 times) (Interest-bearing debt – Cash and deposits)/ Shareholders’ equity ■Net asset +1,943 million yen Capital surplus -1,525 million yen Retained earnings +2,815 million yen 38 Agenda Introduction Market Qol’s strategy FY 3/2016 Consolidated Financial Results FY 3/2017 Q1 Consolidated Financial Results QOL Pharmacy(Photo) Copyright © Qol Co., Ltd. All rights reserved. 39 FY 3/2017 Q1 Highlight (Millions of yen) FY 3/2016 Q1 FY 3/2017 Q1 Increase/ Decrease Achievement ratio(%) FY 3/2017 Q1 plan YoY(%) 28,918 30,109 1,191 4.1 30,275 99.5 Operating income 1,279 1,018 -260 -20.4 785 129.6 Ordinary income 1,275 1,050 -225 -17.7 784 133.9 Net income 1,021 767 -253 -24.8 643 119.2 EPS(yen) 29.72 22.27 -7.45 -25.1 - - Net sales (Millions of yen) 40,000 35,000 30,000 25,000 20,000 15,000 10,000 Quarterly trends Net sales Quarterly trends Operating income (Millions of yen) 2,500 30,109 28,918 33,480 32,687 29,871 FY 3/2015 FY 3/2016 27,282 28,339 29,577 1,910 2,000 FY 3/2017 29,164 1,500 1,279 1,018 1,449 FY3/2015 FY3/2016 1,000 1,491 500 5,000 0 2,075 972 FY3/2017 1,200 579 Q1 Q1 (Apr.-Jun.) Q2 Q2 (Jul.-Sep.) Q3 Q3 (Oct.-Dec.) Copyright © Qol Co., Ltd. All rights reserved. Q4 Q4 (Jan.-Mar.) 0 Q1 Q2 Q3 Q4 FY 3/2015, FY 3/2017 NHI Drug price revision : 579 → 1,018 (1.8 times) 40 Number of stores (stores) 160 327 438 520 538 563 569 709 1 8 140 Kiosk West JR Group 120 100 38 80 BIC CAMERA 12 1 8 LAWSON 3 128 22 60 40 M&A 3 51 66 31 15 2 3 20 -20 QOL 34 16 26 0 1 1 23 -7 -6 FY 3/2012 FY 3/2013 -40 Copyright © Qol Co., Ltd. All rights reserved. 17 -22 FY 3/2014 Closed stores 11 9 9 -14 -20 -5 FY 3/2015 FY 3/2016 FY 3/2017 Q1 2 9 146(New stores) FY 3/2017(Plan) Closed stores(Mainly closed Kiosk) 41 FY 3/2017 Q1 (Millions of yen) PL FY 3/2016 Q1 FY 3/2017 Q1 Increase/Dec rease Increased revenue factor YoY Net sales 28,918 30,109 1,191 4.1% • Pharmacy business: 27,342 million yen (+698 million yen) cost 25,412 26,611 1,199 4.7% • BPO business:2,767 million yen( +492 million yen) 87.9% 88.4% 0.5% - 3,506 3,497 -8 -0.2% 12.1% 11.6% -0.5% - 2,227 2,479 251 11.3% % of sales Gross profit % of sales Selling, general and administrative expenses % of sales Operating income % of sales Ordinary income % of sales Net income % of sales Total personnel expenses % of sales Copyright © Qol Co., Ltd. All rights reserved. Decreased revenue factor • Dispensing fee revision, NHI drug price revision and increased personnel expenses (people) 7.7% 8.2% 0.5% - 1,279 1,018 -260 -20.4% 4.4% 3.4% -1.0% - 1,275 1,050 -225 -17.7% 4.4% 3.5% -0.9% - 1,021 767 -253 -24.8% 3.5% 2.6% -1.0% - 5,364 5,913 549 10.2% 18.5% 19.6% 1.1% - Regular employees (Pharmacists) Temporary employees FY3/2017 Q1 3,940 (1,746) 1,745 FY3/2016 Q1 3,569 (1,590) 1,664 371 (156) 81 (YoY) Others • It has secured a stable income in the Bidding system. • CSO business(APO PLUS STATION Co., Ltd. ) : the highest past profit 42 FY 3/2017 Q1 BS (Millions of yen) 2016/3 2017/3 1Q Cash and deposits 16,523 14,637 ■ Total assets -3,914 million yen Notes and accounts receivable trade 15,242 12,352 Current assets -3,604 million yen 4,254 5,409 Total current assets 37,824 34,219 Goodwill 17,469 17,682 Total noncurrent assets 31,996 31,689 69,847 65,933 Inventory Total assets Cash and deposits -1,886 million yen Non current assets -307 million yen Goodwill +213 million yen ■Total liabilities -3,970 million yen Loans payable Long-term debt -1,176 million yen 4,696 4,622 29,344 26,718 7,520 6,343 19,481 18,136 48,825 44,854 Capital stock 2,828 2,828 Capital surplus 9,354 9,366 ■Net asset +55 million yen Retained earnings 9,680 9,965 Net unrealized gains on securities -268 million yen Treasury stock -1,469 -1,441 Total shareholder’s equity 20,394 20,719 21,022 21,078 69,847 65,933 Total current liabilities Long-term loans payable Total noncurrent liabilities Total liabilities Total net assets Total liabilities and net assets Copyright © Qol Co., Ltd. All rights reserved. Interest-bearing liabilities -1,247 million yen (23,551 million yen → 22,303 million yen) Net D/E ratio:0. 37 times(FY32016:0.34 times) (Interest-bearing debt – Cash and deposits)/ Shareholders’ equity Retained earnings +285 million yen ■Shareholders’ equity 20,819 million yen Equity ratio:31.6%(FY 3/2016 :29.7%) 43 FY 3/2017 Generic Drug use (%) 80.0 70.0 66.4 66.9 67.4 61.1 61.7 60.0 61.0 61.0 61.7 62.1 62.4 63.0 63.4 63.9 64.5 64.4 50.0 45.6 43.0 40.0 42.7 42.7 42.4 39.6 30.0 FY 3/2016 Generic drug use FY 3/2017 Generic drug use Stores receving 22 additional points(Over 75% generic drug use) Stores receving 18 additional points(Over 65% generic drug use) Stores receiving 0 additional points(stores without additional points) 20.0 18.0 10.0 14.3 11.7 (1 points = 10 yen) 0.0 April May June Copyright © Qol Co., Ltd. All rights reserved. July August September October November December January February March 44 FY 3/2017 Segment・・・Quarterly trends (Millions of yen) Pharmacy business Net sales (Millions of yen) 140,000 8,000 120,000 7,000 100,000 6,000 30,829 26,335 Q4 80,000 60,000 26,803 40,000 25,425 20,000 24,679 30,297 Q3 27,538 26,644 4,000 Q2 Q1 2,000 1,000 27,342 0 FY 3/2016 2,111 5,000 3,000 0 FY 3/2015 Pharmacy business Operating income FY 3/2017 Q4 1,243 1,519 1,472 Q1 745 1,227 770 FY 3/2015 FY 3/2016 FY 3/2017 BPO business Operating income (Millions of yen) 12,000 Q2 909 BPO business Net sales (Millions of yen) Q3 1,872 1,200 10,000 1,000 2,827 221 2,652 8,000 Q4 2,775 6,000 2,390 4,000 2,914 2,000 Q3 Q2 2,333 2,274 2,767 FY 3/2015 FY 3/2016 FY 3/2017 Q3 (Oct.-Dec.) Copyright © Qol Co., Ltd. All rights reserved. 115 Q4 255 Q3 195 0 Q2 234 400 200 0 Q2 (Jul.-Sep.) 600 Q1 2,603 Q1 (Apr.-Jun.) 800 336 459 Q1 290 76 FY 3/2015 FY 3/2016 FY 3/2017 Q4 (Jan.-Mar.) 45 FY 3/2017 Q1 Segment (Millions of yen) Pharmacy business FY 3/2016 Q1 FY 3/2017 Q1 Increase/Decrease YoY 26,644 27,342 698 2.6% Prescription drug sales 18,415 19,085 670 3.6% Technical fee 5,551 5,688 137 2.5% Others sales 2,678 2,569 -109 -4.1% 24,021 24,924 903 3.8% 90.2% 91.2% 1.0% - 2,622 2,417 -205 -7.8% 9.8% 8.8% -1.0% 1,227 770 -456 -37.2% 4.6% 2.8% -1.8% - BPO business 2,274 2,767 492 21.7% Cost 1,390 1,686 296 21.3% 61.1% 61.0% -0.1% - 883 1,080 196 22.2% 38.9% 39.0% 0.1% - 290 459 169 58.4% 12.8% 16.6% 3.8% - Cost % of sales Gross profit % of sales Operating income % of sales % of sales Gross profit % of sales Operating income % of sales Copyright © Qol Co., Ltd. All rights reserved. • Increased revenue factor : existing stores +74 million yen (+0.8%) (existing stores FY3/2014:+15.3% FY3/2015:+13.0% FY3/2016:+19.0%) M&A +988 million yen(+6.8%) • Decreased revenue factor : Dispensing fee revision, NHI drug price revision and increased personnel expenses • Consent form of Primary care pharmacist: Hundreds of agreement one of the pharmacists • Increased revenue factor : CSO business performance has been relatively satisfactory. • Increased profit factor : CSO business(staffing service ; CMRs, Pharmacists)has maintained a high occupancy rate. 46 FY 3/2017 Q1 (Millions of yen) 30,000 Breakdown of sales Sales from pharmacy business (Number of prescriptions received × Average price of prescriptions) +3.4% 24,774 25,000 +6.8% 20,000 (1,000 prescriptions) Number of prescriptions received 3,000 +6.5% 2,583 2,500 +10.0% 23,967 2,000 1,688 15,498 15,000 FY 3/2016 Q1 +0.8% 14,510 10,000 1,500 +3.1% 1,000 882 FY 3/2017 Q1 9,185 9,111 5,000 345 35 12 0 M&A -234 -2,582 Existing stores New stores -275 M&A Total Increase/Decrease -289 Total 9,180 10,639 9,788 8,000 Total Average price of a prescriptions 10,404 10,000 FY 3/2017 Q1 -64.5% 90 Existing stores New stores 12,000 FY 3/2016 Q1 1,534 856 500 -73.8% 0 (Yen) 2,426 7,206 9,454 807 9,589 9,877 M&A FY 3/2016 Q1 6,000 FY 3/2017 Q1 988 Existing stores 74 4,000 -255 New stores 2,000 -400 0 Existing stores New stores M&A Copyright © Qol Co., Ltd. All rights reserved. Total -200 0 200 400 600 800 1000 1200 (Millions of yen) 47 CSO business APO PLUS STATION (Millions of yen) 16,000 (Millions of yen・CMRs) 4,000 14,610 Net sales(left) Operating income(right) 14,000 3,500 Contract MRs(right) 12,206 12,000 3,000 2,700 9,601 10,000 8,346 8,000 2,500 2,123 7,961 2,000 6,623 The highest past profits 6,000 1,500 1,300 1,116 4,000 700 788 2,000 442 435 (YoY +16.5%) 502 1,000 800 600 2,415 1,981 324 198 511 500 (YoY +57.7%) 0 0 FY 3/2014 FY 3/2015 Copyright © Qol Co., Ltd. All rights reserved. FY 3/2016 FY 3/2017(E) FY3/2018(E) FY3/2019(E) FY 3/2016 Q1 FY 3/2017 Q1 48 FY 3/2017 Outlook (Millions of yen) Net sales FY 3/2014 FY 3/2015 FY 3/2016 Increase/Decrease FY 3/2017(E) YoY 100,966 114,363 124,957 138,000 13,042 10.4% 2,105 4,243 6,709 6,800 90 1.3% 2.1 3.7 5.4 4.9 -0.5 - 2,208 4,262 6,655 6,800 144 2.2% 777 2,155 3,641 3,700 58 1.6% EPS(Yen) 25.11 63.33 105.81 107.31 1.5 1.4% BPS(Yen) 521.60 557.42 604.49 - - - Dividend(Yen) 18.00 20.00 24.00 24.00 - - Payout ratio(%) 71.7 31.6 22.7 22.4 -0.3 - 21,712 36,275 60,614 - - - ROE(%) 5.2 11.9 18.2 - - - ROA(%) 4.7 7.5 10.3 - - - ROIC(%) 3.9 7.2 10.2 - - - Number of stores 520 538 563 709 146 - (37) (37) (32) (40) (8) - Operating income % of sales Ordinary income Net income Market cap (LAWSON) Copyright © Qol Co., Ltd. All rights reserved. 49 ② FY 3/2017(E)・・・segment (Millions of yen) FY 3/2015 FY 3/2016 FY 3/2017(E) Increase/ Decrease YoY Net sales 114,363 124,957 138,000 13,042 10.4% (Pharmacy business) 103,267 115,338 127,100 11,762 10.2% 11,369 9,856 11,500 1,644 16.7% -272 -237 -600 - - SG&A 8,773 9,051 10,800 1,749 19.3% (% of Sales) 7.7% 7.2% 7.8% 0.6% - Operating income 4,243 6,709 6,800 90 1.3% (Pharmacy business) 4,416 6,678 6,840 162 2.4% (BPO business) 722 1,000 1,300 300 30.0% (Adjustments) -894 -969 -1,340 - - Total capital expenditures 1,752 1,927 3,301 1,374 71.3% Depreciation and amortization 1,611 1,607 1,763 155 9.7% Amortization of goodwill 1,497 1,569 2,265 695 44.3% (BPO business) (Adjustments) Copyright © Qol Co., Ltd. All rights reserved. 50 FY 3/2017 Technical fee (image) • It estimated the current fiscal year, to increase the technical fee in the second half. • Primary care pharmacists : Increase • Standard dispensing fee : Increase • Premiums for generic use systems : Increase initial plan Q1 Revised plan • Unachieved (technical fee) Apr. Copyright © Qol Co., Ltd. All rights reserved. Sep. These technical fee, leading to revenue next fiscal year. Mar. 51 Impact of goodwill (Millions oy yen) 10,000 □3,500 □3,277 □5,740 □8,278 □9,065 9,000 Goodwill 8,000 2,265 OP 1,569 7,000 6,000 5,000 1,497 4,000 3,000 688 6,709 6,800 FY 3/2016 FY 3/2017(E) 1,172 4,243 2,000 2,812 2,105 1,000 0 FY 3/2013 Copyright © Qol Co., Ltd. All rights reserved. FY 3/2014 FY 3/2015 52 Agenda Introduction Market Qol’s strategy FY 3/2016 Consolidated Financial Results FY 3/2017 Q1 Consolidated Financial Results QOL Pharmacy(Photo) Copyright © Qol Co., Ltd. All rights reserved. 53 QOL Pharmacy Takanawa Store(one of the largest in Tokyo) The pharmacy introduced the first medication counters by specialties The pharmacy induces “the ripple effect” to the closest LAWSON+QOL pharmacy as prescriptions flow out Copyright © Qol Co., Ltd. All rights reserved. 54 LAWSON+QOL Pharmacy(franchise owner) Copyright © Qol Co., Ltd. All rights reserved. 55 LAWSON・・・Healthcare CVS Sales:700,000~800,000 yen/day Additional function: Drug store TV Phone 24H Pharmacist will support every day. Copyright © Qol Co., Ltd. All rights reserved. 56 Station QOL Pharmacy(JR Osaka Station) Copyright © Qol Co., Ltd. All rights reserved. 57 Station QOL Pharmacy(inside) Copyright © Qol Co., Ltd. All rights reserved. 58 Health support pharmacy QOL support QOL Pharmacy keio hachioji store 約50坪 Copyright © Qol Co., Ltd. All rights reserved. 59 Health support pharmacy (inside) Consultation corner Automatic dispensing machine • Seminar Room:capacity of 15 people Copyright © Qol Co., Ltd. All rights reserved. 60 Medical examination Quick check • Blood pressure gauge Health fair (7/22/2016) • Blood test Participants breakdown • The number of bacteria in the Oral cavity • Patient 56.2% • Bone densitometry • User 43.8% • Activity meter Copyright © Qol Co., Ltd. All rights reserved. 61