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Riverside Immediate Care
TeleMedicine Frequently Asked Questions
How do I know if I am eligible?
The Riverside Immediate Care TeleMedicine visit is open to Riverside employees and their families who are currently
enrolled in one of Riverside’s four medical insurance plans. Insurance plans include: Comprehensive HSA, Enhanced HSA,
Traditional PPO and Standard PPO.
How much will I have to pay for my TeleMedicine visit? By simply using your credit card, you will pay: Standard
PPO or Traditional PPO: $10 copay
For Riverside Healthcare Employees enrolled in the Standard PPO or Traditional PPO, the cost of each TeleMedicine visit is
a $10 copay at time of service.
Comprehensive HSA or Enhanced HSA: $49 applied to plan deductible
For Riverside Healthcare Employees enrolled in the Comprehensive HSA or Enhanced HSA, the entire amount of the
TeleMedicine visit is applied to deductible. Employees will pay $10 at the time of service and the remaining $39 will be
billed when the claim is processed. If it is determined that the annual deductible has been met, co-insurance applies and
the difference will be refunded.
TeleMedicine is available to employees and their spouse/dependents enrolled in one of Riverside’s four medical plans
(above). Please refer to your Riverside medical plan for more information.
Can I participate in a TeleMedicine visit without downloading the Riverside Immediate Care App?
No. You must download both the Riverside Immediate Care App and Cisco WebEx App to complete your TeleMedicine
visit. Both the Riverside Immediate Care App and Cisco WebEx App can be downloaded from the Apple iTunes store or the
Google Play store.
How do I complete a TeleMedicine Visit?
To view step by step instructions on how to complete your first TeleMedicine visit, click here.
What illnesses can I be seen for at a TeleMedicine visit?
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Athlete’s foot
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Cold and flu symptoms
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Cold sores
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Insect bites
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Rashes
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Minor sunburn
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Sinus infection
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Styes/pink eye
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Upper respiratory infections
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Pharyngitis
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Sore throat
If you have any additional questions, please contact Lori Tison at [email protected] or extension 6677.
HEALTHCARE