Download the Brick Lane Surgery practice leaflet

Brick Lane Surgery
28 Brick Lane
Enfield
Middlesex,
EN3 5BA
Telephone: 020 8443 0413
Fax: 020 8805 9097
Website: www.bricklanesurgeryenfield.nhs.uk
When the surgery is closed call 111
Welcome to Brick Lane Surgery Online
Welcome to our website where we hope you will find enhanced convenience
added to first class healthcare. Find out when we are open and how to see a
member of the team. We’ve made life a little easier with practice updates, news
on the latest health issues and even access to repeat medication all at your
fingertips.
Your Good Health
Access to a wide range of healthcare services is a key element of a good local
practice. We don’t just want to see you when you’re ill we want to make sure
you stay healthy too. Check out how we can cover both bases with our clinics
and services.
Best Practice
Our professional team will ensure you receive the best attention at all times
whether you’re attending a specialist clinic or a routine appointment.
If you’re new to the area registration is easy and comes with the comfort of
discretion and confidentiality assured.
Opening Times
The surgery door is open from 08:00 - 18:30 Monday to Friday. This
is to enable patients to access a GP in an emergency from 08:00 until 09:00 and
from 18:00 - 18:30. Surgeries will start at 09:00 and 08:30 as usual.
The telephones will be answered from 08:00 in the mornings until 18:30 in
the evenings. This is to enable patients to access a GP before surgery starts and
for half an hour after surgery finishes.
Consultation times are as follows:
Morning
Afternoon
Monday
09:00 - 12:30
16:00 - 18:00
Tuesday
08:30 - 12:30
16:00 - 20:00
Wednesday
08:30 - 12:30
16:00 - 18:00
Thursday
08:30 - 12:30
16:00 - 18:00
Friday
09:00 - 12:30
16:00 - 18:00
Weekend
closed
closed
Our practice nurse is available at the following times
Morning
Afternoon
Tuesday
09:00 - 11:30
17:30 - 19:00
Wednesday
09:00 - 11:30
16:00 - 18:00
Thursday
09:00 - 11:30
14.00 - 16.00
When We Are Closed
Out-of-hours emergency number to call is 111.
If you call the normal surgery number when we are closed you will hear a
recorded message giving the out of hours contact details.
Urgent Care Centre
Chase Farm Hospital and North Middlesex Hospital now have Urgent Care
Centres open from 08.00 till 22.00 seven days a week.
Please be aware Chase Farm Hospital no longer has an Accident and
Emergency department.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait
until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath
constitute an emergency.
Appointments
Routine and non-urgent appointments can be booked up to six months in
advance if required.
Emergency appointments are only bookable on the day. These are for genuine
emergencies only.
Routine appointments are for 10 minutes and for one ailment only. Patients who
are at home during the day are encouraged to attend morning surgeries
whenever possible.
Late Surgeries
The Brick Lane Surgery operates a late night surgery once a week for patients
who work and are unable to attend the surgery during the day. This is not for
emergencies and appointments can be booked up to six months in advance if
required. Late surgery is held on Tuesday evenings and runs from 18.30 till
20.00
Dr Josephine Connaughton is in surgery for late night appointments from
6.30pm till 8.00pm bookable in advance.
The practice nurse can be seen from 6.30pm till 7.00pm.
Telephone Consultations
Patients can request a telephone consultation with a doctor if they feel the
illness can be dealt with over the telephone. This is by appointment and the
doctor will decide if it is necessary to see you. Please do not expect to talk to the
GP straight away.
Practice Nurse
In a number of cases it might be worth considering an appointment with the
practice nurse rather than a doctor. Practice nurses are qualified to deal with
many ailments and you may be seen more quickly.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as
possible in order for us to give the slot to someone else.
Interpreters
If you require an interpreter please tell the receptionist when booking your
appointment this can then be booked for you. An interpreter cannot be booked
at short notice so please book your appointment well in advance. If your
appointment is urgent a telephone interpreter can be used at the consultation or
if you prefer you may bring a member of your family with you were
appropriate.
Home Visits
If possible please try to telephone reception before 11:00am if you require a
home visit.
You may only request a home visit if you are housebound or are too ill to visit
the practice. Your GP will only visit you at home if they think that your medical
condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your
GP.
You should also be visited at home by a health visitor if you have recently had a
baby.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven
days or less. Your employer may however require you to complete a selfcertification
form (SC2) which is available from your employer or on the HMRC
Website (www.hmrc.gov.uk/forms/sc2.pdf).
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give
them some form of medical evidence to support payment of SSP (statutory sick
pay).
It is up to your employer to decide whether you are incapable of work. A
medical certificate, now called a 'Statement of Fitness for Work’ (see below)
from your doctor is strong evidence that you are sick and would normally be
accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical
practitioner, e.g. a dentist. Your employer will decide whether or not this
evidence is acceptable. If your employer has any doubts, they may still ask for a
medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the
note will help you return to work sooner by providing more information about
the effects of your illness or injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSu
pport/Illorinjured/DG_175850) (where this information was sourced)
Repeat Prescriptions
If your GP has approved you for repeat prescriptions you can order your
medication in a number of ways:
. In Person - drop your repeat slip in at reception with the required items clearly
marked.
. By Post - send it to us enclosing a stamped addressed envelope if you want us
to post it back to you.
. Online - follow the link at the top of this page and complete a simple
registration.
. Online - by asking at reception for a unique password for you alone to order
repeat prescriptions.
This password will also allow you to book appointments on line.
. By Fax - fax to the surgery on 0208 805 9097
Please note we cannot accept orders for repeat prescriptions over the telephone.
Patients can always request their local chemist to order and collect prescriptions
for them but must arrange this service themselves. The surgery will also need a
signed authority by the patient for the chemist to collect the prescription on the
patient's behalf
The surgery also operates Electronic Prescribing our patients are able to
nominate a pharmacy of their choice. Please ask at your local pharmacy they
will be happy to give you the details of this service.
Medication Reviews
Patients on repeat medication will be asked to see a doctor at least once a year
to review these regular medications.
You may find a blood form with your prescription when you collect please have
this blood test as your next medication may be delayed if you do not.
Please allow two full working days between requesting and collecting your
prescription. If using the postal service you should allow at least a week as
delays do happen.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have
difficulty in paying charges (NHS prescription and dental charges, optical and
hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive
Governments have thought it reasonable to charge for those who can afford to
pay for their medicines. Prescription prepayment certificates (PPCs) offer real
savings for people who need extensive medication.
--NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.
. Prescription (per item): £8.40
. 12-month prepayment certificate (PPC): £104.00
. 3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months or
more than 14 items in 12 months, you may find it cheaper to buy a PPC.
. Telephone advice and order line 0845 850 0030
. General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS
Website (www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request
to be processed. Any problems please telephone the surgery.
Clinics & Services
In addition to general medical consultations we are pleased to be able to provide
specialist clinics and services covering the following areas:
. Asthma/COPD - with reviews carried out by appointment with the practice
nurse.
. Coronary heart disease
. Diabetes
. Cervical screening
. Contraceptive services
. Child health surveillance / immunisations
. Maternity services - by appointment with the midwife at Carterhatch School.
. Baby checks - six week checks by appointment only with a doctor.
. Blood tests – diabetic blood test reviews and the elderly
. Blood pressure checks
. NHS health checks - including over 75's. By appointment with the practice
nurse
. Dietary advice
. Ear syringing
. Smoking cessation
. Suture removal
. Vaccinations and immunisations - including travel.
. Well woman clinic - Wednesday at 16:00 - 17:30 by appointment with the
practice nurse.
Non-NHS Services
Some services provided fall outside the scope of the NHS and therefore attract
charges. Examples include the following:
. Medicals for pre-employment, sports and driving requirements (HGV,
PSV etc.)
. Insurance claim forms
. Prescriptions for taking medication abroad
. Private sick notes
. Vaccination certificates
Our reception staff will be happy to advise you about appointment availability
and applicable charges.
Test Results
You are welcome to call after 15:00 to enquire about your test results as our
staff will have more time to help you at this time.
You will be told how long you should expect to wait for the results at the time
of your test so please bear this in mind before calling. It is then your
responsibility to check them and make any necessary follow-up appointment
with the doctor.
Please note that we do have a strict policy regarding confidentiality and data
protection. In this respect we will only give out results to the person they relate
to unless that person has given prior permission for their release or if they are
not capable of understanding them.
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory.
Blood tests have a wide range of uses and are one of the most common types of
medical test. For example, a blood test can be used to:
. assess your general state of health
. confirm the presence of a bacterial or viral infection
. see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a
blood
vessel in your arm; the usual place for a sample is the inside of the elbow or
wrist, where the veins are relatively close to the surface. Blood samples from
children are most commonly taken from the back of the hand. The child's hand
will be anaesthetised (numbed) with a special cream before the sample is taken.
You can find out more about blood tests, their purpose and the way they are
performed on the NHS Choices website.
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. Xrays are a very effective way of detecting problems with bones, such as
fractures. They can also often identify problems with soft tissue, such as
pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface
so that the part of your body being X-rayed is between the X-ray tube and the
photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who
specialises in using imaging technology, such as X-rays and ultrasound
scanners.
You can find out more about x-ray tests, how they are performed, and their
function and the risks by visiting the NHS Choices website
(www.nhs.uk/conditions/xray/Pages/Introduction.aspx).
Registration
New Patient Registration
Patients living within the practice area are welcome to register. The practice
area covers from Hoe Lane and Eastfield Road to the north and to Nags Head
Road and Southbury Road to the south and from the Great Cambridge Road to
the west to Brimsdown Avenue to the east.
The surgery is central to these boundaries making it accessible to most of our
patients on foot, but buses on the Hertford Road are frequent, and the surgery is
only a short distance from the bus stop.
To register you will need to complete a registration form (GMS1) and a health
questionnaire which will provide useful information whilst we wait for your
medical records to arrive from your previous doctor.
All new patients can request an appointment for a new patient health check
with the practice nurse.
Medical treatment is available from the date of registration. Please contact
reception for further information.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for
patients about the services on offer at GP Surgeries and how to access them.
You can download the guide below.
A Patient Guide to GP Services
(www.rcgp.org.uk/pdf/rcgp_iyp_full_booklet_web_version.pdf)
Registering Online
Online 'Pre-Registration' With The Practice
If you wish to pre-register click on the link below to open the form. When you
have completed all of the details, click on the "Send" button to mail your form
to us. When you visit the surgery for the first time you will be asked to sign the
form to confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire.
This is because it can take a considerable time for us to receive your medical
records.
There is an online version of this file too, which you may fill out and send to us.
When you come to the surgery you will be asked to sign this form to confirm
that the details are correct.
Online Medical Questionnaire for New Patients
Note that by sending the form you will be transmitting information about
yourself across the Internet and although every effort is made to keep this
information secure, no guarantee can be offered in this respect.
---
Alternatively you may print off a registration form, fill it out and bring it in with
you on your first visit to the practice.
Registration Form
Temporary Residents
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor
but need to see one you can receive emergency treatment from a local GP
practice for 14 days. After 14 days you will need to register as a temporary or
permanent patient.
You can be registered as a temporary patient for up to three months. This will
allow you to be on the local practice list and still remain a patient of your
permanent GP. After three months you will have to re-register as a temporary
patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to
use. Practices do not have to accept you as a temporary patient although they do
have an obligation to offer emergency treatment. You cannot register as a
temporary patient at a practice in the town or area where you are already
registered.
Download the Temporary Resident Registration Form
Practice Leaflet
Download our Practice Leaflet Here
Practice Complaints procedure
The Brick Lane Surgery complaints officers are Dr Mohammed Abedi and
Nurse Ann Rooney
Leaflet part 1 Brick Lane Surgery Complaints Procedure
Leaflet part 2 Brick Lane Surgery Complaints Procedure
PALS Complaints Leaflet NCL 2011 Easy Read
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records
legislation. Identifiable information about you will be shared with others in the
following circumstances:
. To provide further medical treatment for you e.g. from district nurses and
hospital services.
. To help you get other services e.g. from the social work department. This
requires your consent.
. When we have a duty to others e.g. in child protection cases anonymised
patient information will also be used at local and national level to help the
Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way,
please let us know.
Reception and administration staff requires access to your medical records in
order to do their jobs. These members of staff are bound by the same rules of
confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for
disclosure under this act can be made available to the public. All requests for
such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records
Act, patients may request to see their medical records. Such requests should be
made through the practice manager and may be subject to an administration
charge. No information will be released without the patient consent unless we
are legally obliged to do so.
Practice Complaints Procedure
If you have a complaint or concern about the service you have received from the
doctors or any of the staff working in this practice, please let us know.
We operate a practice complaints system within the NHS Complaints
Regulations 2009. All complaints are strictly confidential.
How do I complain?
If you wish to complain or express dissatisfaction, a written complaint should
be addressed to the complaints manager at the address on the front of this
leaflet.
Alternatively you can complain by telephone or in person verbally. A member
of staff will write down your complaint for you and you may have a copy of this
form when completed.
Who can complain?
A patient at this practice, a person affected by a decision of this practice or a
carer, guardian, parent or representative of a patient.
Is consent needed?
If the person making the complaint is not the patient or person affected then we
must have written consent from the patient/person in order to proceed with
investigation of the complaint, if they are a responsible adult.
In other special circumstances, please discuss with the complaints manager.
When can I complain?
You can make a complaint anytime in the 12 months following an
incident/event or 12 months after becoming aware of an event. Although
complaints made outside these time constraints will still be considered.
What happens next?
You will receive acknowledgement of your complaint within 3 working days
and be invited to discuss a plan to investigate your complaint and agree a
realistic timescale to receive an outcome of the investigation. We will apologise
where this is appropriate and do whatever we can to make sure the problem
doesn’t happen again.
Do you need any help?
You can approach ICAS to help you formulate your complaint, write a letter
and they can offer advice or interpretation services. They can provide free
impartial support.
VoiceAbility
United House
39-41 North Road
London
N7 9DP
Tel 0300 330 5454
Fax 0330 088 3762
Email:- [email protected]
Text us:- 0786 002 2939
http://www.pohwer.net/ (www.pohwer.net/)
Where else can I complain?
Still unhappy?
After local resolution of your complaint if you are still not satisfied you can
enter a second level of complaint by complaining to The Parliamentary and
Health Service Ombudsman on 0345 015 4033 (8.30am-5.30pm Monday –
Friday)
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and
the practice has the right to remove violent patients from the list with immediate
effect in order to safeguard practice staff, patients and other persons. Violence
in this context includes actual or threatened physical violence or verbal abuse
which leads to fear for a person’s safety. In this situation we will notify the
patient in writing of their removal from the list and record in the patient’s
medical records the fact of the removal and the circumstances leading to it.
Staff Details
Doctors
Dr Mohammed Abedi MBBS LMSSA (Principle GP)
Female GPs
Dr Josephine Connaughton BSC MB BS
Dr Nadina Hussain MBBS MRCGP
Dr Nasrin Hanifi MBBS MRCGP DRCOG
Nurse
Ann Rooney RN BSc FP Asthma Dip.
The practice nurse is a qualified registered nurse. She can help with
health issues such as family planning, healthy living advice, blood
pressure checks and dressings. The practice nurse runs clinics for longterm health conditions such as asthma, diabetes, minor ailment clinics and
carries out cervical smears, NHS health checks, vaccination and
immunisation.
Practice Management
Julia Reid Practice Manager
Linda Bowers Assistant Practice Manager
The practice manager is involved in managing all of the business aspects of the
practice such as making sure that the right systems are in place to provide a high
quality of patient care, human resources, finance, patient safety, premises and
equipment and information technology. The practice manager supports the GPs
and other medical professionals with delivering patient services and also helps
to develop extended services to enhance patient care.
Reception
Susan Edney Senior Receptionist
Maxine Churchill Repeat Prescription Receptionist
Anna Spanos Receptionist
Lisa Lamey Receptionist
Sharon Bartuccio Receptionist
Receptionists provide an important link for patients with the practice and are
your initial contact point for general enquiries. They can provide basic
information on services and results and direct you to the right person depending
on your health issue or query. Receptionists make most of the patient
appointments with the GPs and nurses. They also perform other important tasks
such as issuing repeat prescriptions and dealing with prescription enquiries,
dealing with financial claims, dealing with patient records and carrying out
searches and practice audits.
Community Midwives
The midwife team for the surgery are from Barnet Hospital and see our
patients in Carterhatch School. The school is located in Carterhatch Lane,
Enfield.
Patients are seen by appointment only and the number to call is 0208 375 1106.
Health Visitors
A health visitor is a registered nurse who has received training particularly
related to babies, children and pregnant women. Their role is to provide families
with children under five years old with support and advice around the general
aspects of mental, physical and social wellbeing.
The health visitor can be contacted on 0208 363 4952.