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Community Nursing Service Job Description POST TITLE: Phlebotomist GRADE: AfC Band 2 DEPARTMENT: Community DIRECTORATE: Community & Palliative Care ACCOUNTABLE TO: Clinical Lead LOCATION Redcar & Cleveland Community Nursing teams but may also be expected to cover in Middlesbrough Community Nursing team JOB PURPOSE Working under the direct supervision of senior nursing staff and strictly in accordance with Trust guidelines and protocols, the phlebotomist will take blood samples from patients and will carry out administrative and clinical support tasks for the nursing team. To make a substantial contribution to the success of the team by providing an excellent phlebotomy service. ORGANISATIONAL CHART Directorate Service Manager Manager Clinical Lead Community Nursing Sisters/Caseload Holders Community Staff Nurses Phlebotomist Community Health Care Support Workers MAIN FUNCTIONS OF THE JOB To enhance the effectiveness of the team and the quality of patient care by ensuring effective service for the taking of blood samples from patients in their own homes. PRINCIPAL DUTIES AND RESPONSIBILITIES To perform phlebotomy on patients as per the standard operating procedure (SOP) for obtaining blood from patients. To refer any difficulties beyond those covered within the SOP to the senior nurse on duty. To record as required the number of patients seen, or other basic information that may be required by management to help provide the service. To be courteous to patients, relatives and carers and maintain equality and diversity. To have a manner that puts patients at ease. To help provide simple information as agreed that might be helpful to patients. Be able to communicate with the laboratory, ward and GP staff at all levels, to help clarify patient and test details and requirements. To contribute and implement ideas to improve efficiency and lean working. To assist the nurses to conduct regular audits and to help them comply with core standards, policies, procedures and accurate documentation standards. To understand the sensitive nature of the job and to maintain confidentiality at all times. To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job. EDUCATION AND TRAINING Knowledge of community procedures, associated systems, administration and community service provision acquired through experience and training to NVQ2 equivalent. Contributes to induction of new members of staff. COMMUNICATION AND RELATIONSHIP SKILLS: Provides and receives routine information, requiring tact or persuasive skills; barriers to understanding. Will regularly exchange information with patients and staff patients both verbally and in written format; anxious patients; cultural or language differences. Gains co-operation using effective interpersonal and facilitative skills and may occasionally interact with patients or relatives who are emotional or in a distressed state. PLANNING & ORGANISATIONAL SKILLS An ability to work flexibly and across the locality independently. To plan, structure and organise the daily work load as delegated to by the caseholder/community matron/clinical lead PHYSICAL SKILLS The post holder will be required to move around the locality independently. The post holder needs to be aware of back care guidance to allow them to safely take blood samples in patients own home. RESPONSIBILITIES FOR INFORMATION RESOURCES The post holder will provide information and advice relating to the taking of blood samples, to patients/clients/relatives. The post holder will be required to record patient intervention on electronic patient records. Post holder will be responsible for the correct labelling of blood samples in line with trust policy. FREEDOM TO ACT The post holder will be expected to act flexibly and with limited supervision, although all tasks will be delegated as appropriate. The post holder will be required to understand Trust policies and strategies and be able to effectively interpret and implement them within a community setting. PHYSICAL, MENTAL AND EMOTIONAL EFFORT The post holder will be required to spend considerable time in patient’s homes and be required to move independently around the locality. WORKING CONDITIONS The ability to work flexibly Predominately the work is undertaken between 8 am and 6 pm Monday to Friday, but occasional working out of these hours may be necessary. The post holder will be required to work within patients own homes. HEALTH AND SAFETY/RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the STHFT policies, including health and safety policies, in particular by following agreed safe working procedures, and reporting incidents using the organisations incident reporting system. INFECTION PREVENTION AND CONTROL The staff member will ensure that (s)he follows the Trust’s infection prevention and control policies and procedures to protect patients, staff and others from healthcare-associated infections. All staff must challenge non-compliance with infection, prevention and control policies immediately and feedback through the appropriate line managers if required. EQUALITY AND DIVERSITY The post holder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. PATIENT AND PUBLIC INVOLVEMENT The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. RESPECT FOR PATIENT CONFIDENTIALITY The post holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. PRIVACY AND DIGNITY STATEMENT Responsibility for protecting privacy and dignity does not lie with one individual or group but with staff at every level. Staff members must adhere to the Policy G112 Privacy and Dignity. This statement is supported by the Trust Core Values, Fundamental Values and Behaviours for Nursing and Midwifery Care (2005) and Essence of Care benchmarks (2003). Particular care is required for vulnerable patient groups including children, young people, patients who lack capacity, vulnerable adults, and staff should deal sensitively with the various circumstances in which the patient’s privacy and dignity may be infringed. JOB DESCRIPTION AGREEMENT Job Holder’s Signature Date: PRINT NAME:________________________________ Line Managers Signature. Date: PRINT NAME:_________________________________ This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and conditions of employment. The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the post holder. PERSON SPECIFICATION ATTRIBUTE ESSENTIAL DESIRABLE HOW MEASURED Education/ Qualifications Good general standard of Education NVQ 2 or other equivalent qualification in health related subject. Venepuncture training Experience in providing an effective customer service and dealing directly with members of the public. Working in fast paced, quality focused team. Experience of working with minimal supervision, and with a high degree of accuracy. Demonstrates an ability to learn, to be able to pass the phlebotomy competency assessment. Evidence utilised venepuncture skill since training Application Form Interview Certificates Having worked in a health care related role. Application Form Interview References Excellent IT skills and able to use software packages. Excellent organisational skills and time management. Understanding of patient confidentiality. Ability to follow a clear instruction and feed back to senior staff. Ability to empathise, reassure and communicate effectively with patients. Ability to work as part of a team. Ability to work flexibly in order to meet the needs of the service i.e. extended hours and weekends. Relevant knowledge of the community setting. Application Form Interview References Able to keep calm in emergency situations. Application Form Interview Car driver. Application Form Interview Experience and Attainments Skills / Abilities Behavioural Qualities Other Evidence of continuing professional development. First aid certificate.