Download Customer Relations Officer

Customer Relations Officer
(M/F) FULL TIME
Advanzia Bank S.A. is a Luxembourg-based bank providing compelling products to individuals and
partners across Europe. Specialising in credit cards and deposit accounts, we are one of the fastest
growing credit card issuers in Europe with a strong presence in Germany, Luxembourg, France and
Austria.
We currently serve more than 900 000 clients, and over 120 business partners, as well as banks and
financial institutions, all underpinned by our values of Simplicity, Transparency, Trust, Diversity,
Flexibility and Excellence.
The Customer Relations department is responsible for operating and handling customer requests in
several languages regarding the bank’s deposit and credit card products by executing and maintaining
the customer services.
As a result of our success, a new job opportunity as Customer Relations Officer is now available!
What is it about?
Who are you?
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Execute all back-office operations linked to
the credit card operations
Operate the internal call centre function for
the deposit customers
Operate “second-line” answering per e-mail
and regular mail for all customers
Check if customer documentation is
compliant with KYC and AML requirements
Check and accept or reject applicant data in
view of opening new accounts and
acceptance of new customers (KYC and
AML)
Operate card and account statuses
Help to establish adequate procedures and
routines
Provide advice for customers and act as a
mediator between customer and bank
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Banking or office related education (e.g.
vocational training) or university degree
Ideally professional experience in a similar
position or related function
Knowledge of financial products (esp. credit
cards / deposit accounts) is an advantage
Experienced user of MS Office, good
understanding of IT systems
Customer Relations
Officer (M/F) FULL TIME
What we offer:
What we expect:
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Permanent contract
Wide range of additional benefits
On the job training
Innovation oriented business
Work life balance
Commitment towards CSR initiatives
Banking collective agreement
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Good customer relationship skills
Good written and oral communication skills
Precise and accurate working style
Pro-active, reliable and good selfmanagement
Able to work cooperatively with multi-cultural
teams
Fluency in French and German is mandatory,
working knowledge of English is an
advantage; any other European language will
be considered as an asset
As part of its rapid and constant growth, Advanzia Bank, located in Munsbach (15 min. outside the city
of Luxembourg) offers challenging job opportunities in modern and bright facilities.
We are a young, ambitious and multicultural team composed of approx. 120 collaborators from all over
Europe and beyond, representing more than 20 nationalities, with English as our main working
language.
Being a new member of Advanzia Bank, you will enjoy a very pleasant, innovation-friendly, stimulating
working environment, in the exciting world of credit cards!
Dynamic, committed and flexible people like you, who are able to think out-of-the-box, are welcome!
You will also actively participate in the journey of an independent and specialised bank, which
continuously strives for excellence in delivering services to all its stakeholders.
Interested in enriching your professional and life experience with us?
If so, we look forward to receiving your application via [email protected] !