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FOR ADVISER USE ONLY – NOT FOR PUBLIC DISTRIBUTION Business Review Questionnaire Guide Purpose The purpose of this guide is to provide you with guidance on completing the Business Review Questionnaire in preparation for your next business review. If you require further assistance please contact your local Business Review Manager. In addition to this guide there is also a Technical Guide which provides you with the procedural steps for completing the online questionnaire. Legend A C R S Adviser Questionnaire Corporate Questionnaire Adviser Risk Questionnaire (incorporating NAB FP Business Protection Specialists ) Support Questionnaire Section 1 – Client Base CORRESPONDING QUESTION NUMBERS Explanations Profile of client base: Q.1 – A Q.1 – C Q.1 – R The purpose is to gain an understanding of the type/number of clients being serviced by the adviser. Please provide an approximate break-up between the types of clients and advice being provided in percentages in the relevant boxes. Sourcing new clients: Q.2 – A Q.2 – C Q.2 – R The purpose of this question is to determine where new business is sourced. Please complete each section by clicking yes or no. Referrals to other businesses: Q.2.1,2.2, 2.3 – A Q.2.1,2.2, 2.3 – C Q.2.1,2.2, 2.3 – R At times you may have to refer a client on to another professional service (eg Estate Planning, Accountant) Please include any referrals you have in place, if you pay for referrals and if you get paid for referrals. Formal referral agreement: Q.2.4 – A Q.2.4 – C Q.2.4 – R If you have a formal agreement in place with any referral source. Please complete the relevant box with a ‘yes’. Business Review Questionnaire Guide 30 March 2009 Page 1 of 5 FOR ADVISER USE ONLY – NOT FOR PUBLIC DISTRIBUTION Client Authorities: Q.3 – A Q.3 – C Q.3 – R An adviser may accept an authority from a client which authorises a product provider, margin lending facility, stockbroker or investment facility manager (master fund; wrap account; portfolio management service or superannuation fund) to act on investment instructions given by the adviser on behalf of the client, please list any Client Authorities you may have if any. Section 2 – People and Process CORRESPONDING QUESTION NUMBERS Explanations Assistance in the business, including role in the advice giving process: Q.1 – A Q.1 – C Q.1 – R Q.1, 2, 3 – S Please list everyone involved in the various aspects of the financial planning process that may assist you including staff, colleagues and support staff and if they hold a Letter of Authority. Enter the details in the relevant boxes and click yes or no for the LoA holder question. Privacy Obligations and Confidentiality: Q.2, 3 – A Q.2, 3 – C Q.2, 3 – R Q.2 – S Please tick the relevant box to indicate how your client documents are being stored if more than one are applicable click on the relevant boxes. Electronic Data Q.4 – A Q.4 – C Q.4 – R If any client information is being stored electronically and not in the hardcopy file or is being stored on a separate computer system please click on the relevant box/es and include the name/s of the system this is being stored on. Advice Software: Q.5, 5.1 – A Q.5, 5.1 – C Q.5, 5.1 – R Q.6 – A Q.6 – C Q.6 – R Please click the appropriate tick box/es as to which advice software you may use to produce any written advice and financial modelling. More than one box may be ticked. Branding: Business Branding – Do you use your own branding or do you use the licensee branding. (eg Business Cards, signs, letterheads, etc) Only one option is available please choose the appropriate box. Business Review Questionnaire Guide 30 March 2009 Page 2 of 5 FOR ADVISER USE ONLY – NOT FOR PUBLIC DISTRIBUTION Q.7 – A Q.7 – C Q.7 – R Documentation of FSG & PNS: How and where do you record the date and version number FSG (Financial Services Guide) you have given to each client. Only one option can be chosen here. Mailing address: Q.8 – A Q.8 – C Q.8 – R Do you receive any original statements (not including advisers copy) from any fund managers/insurance company to your mailing address please click the relevant box. Cash Handling: Q.9 – A Q.9 – C Q.9 – R If you accept cash from clients for products and or services please tick yes. Electronic Lodgement of Applications: Q.10 – A Q.10 – C Q.10 – R If you lodge any applications electronically please tick yes. Related business interests: Q.11, 11.1 – A Q.11 – C Q.11, 11.1 – R Q.4 – S If you have any interest or run any other related businesses please click yes next to the relevant box/es that may apply. Complaints received: Q.12, 12.1 – A Q.12, 12.1 – C Q.12, 12.1 – R If you have received a complaint in the last 12 months since your last review please ensure you answer yes to this question and the second part of the question is to see if you are familiar with the complaint procedure. Licensee Standards: Q.13 – A Q.13 – C Q.13 – R Q.5 – S If you check adviser point for licensee updates on an ongoing basis please answer yes to this question. Business Review Questionnaire Guide 30 March 2009 Page 3 of 5 FOR ADVISER USE ONLY – NOT FOR PUBLIC DISTRIBUTION Section 3 – Your Advice CORRESPONDING QUESTION NUMBERS Explanations Advice/Services provided: Q.1 – A Q.1 – C Q.1 – R Please provide a break-up in percentage terms on the type of advice that is given to clients. Providing an SoA prior to implementation: Q.2, 2.1 – A Q.2, 2.1 – C Q.2, 2.1 – R Please list the number of advice documents for each field that has been completed in the last 12 months since your last review. Replacement of Product Procedure: Q.3 – A Q.3 – R Q.3 – C Please list the procedure you follow when recommending a client replaces an existing product and any tools that might be relevant. Strategies & Advice provided: Q.4 – A Q.4 – C If you have given advice on the any of the following strategies you must list them in the corresponding boxes on which strategies you have given advice on in the last 12 months since your last review. Self Managed Super & Gearing within SMSF: Q.4.1 – A Q.4.1 – C Advisers often provide advice on the underlying assets of a self managed super fund. If you have given any advice in this section please ensure the “yes” box is clicked. Gearing: Q.4.2 – A Q.4.2 – C Advisers often provide advice on gearing (margin Lending or Line of Credit) Both Super and ordinary moneys should be included. If you have given any advice in this section please ensure the “yes” box is clicked. Listed Securities: Q.4.3 – A Q.4.3 – C If you have given any advice in this section please ensure the “yes” box is clicked. Corporate Super: Q.4.4 - A Q.4.4 - C If you have given any advice in this section please ensure the “yes” box is clicked. Direct Property: Business Review Questionnaire Guide 30 March 2009 Page 4 of 5 FOR ADVISER USE ONLY – NOT FOR PUBLIC DISTRIBUTION Q.4.5 – A Q.4.5 – C If you have given any advice in this section please ensure the “yes” box is clicked. Wholesale Investor: Q.4.6 – A Q.4.6 – C If you have any clients that are treated as a Wholesale Client (Please see Licensee Standard – Wholesale Clients to see definitions of Sophisticated and Professional Investor) Please ensure the “yes” box is clicked Client with Special Circumstances: Q.5 – A Q.5 – C Q.9 – R If you have any clients with special circumstances (‘Special Circumstances’ include things such non-English speaking/poor comprehension of writing/verbal communications, blindness, deafness or other illness/injuries which may require additional resources or methods of client communication. Please ensure the “yes” box is clicked Fee for service & Volume Bonus: Q.6, 7 – A Q.6, 7 – C Q.6, 7 – R If clients are charged a ‘fee for service’ (as defined in the fee for service Licensee Standard) then please ensure the “yes” boxed is ticked. If you are receiving a volume bonus from a particular platform manager for a certain level of business lodgement you will need to ensure that yes is clicked. Risk profiling process: Q.8 – A Q.8 – C Please ensure the appropriate tick boxes are completed to represent which method you use to asses a client’s tolerance to risk, more than 1 option may be chosen. Review Service Q.9 – A Q.9 – C Q.8 – R Please list your current process for a client review and please include any documents you may provide to your clients or make available. Non approved products: Q.10, 11, 11.1 – A Q.10. 11, 11.1 – C Q.4, 5, 5.1 – R If you have recommended a product/platform that is not on the Licensee approved product list please ensure the yes box is marked. Sell Recommendations issued by the Licensee: Q.12 – A Q.12 – C Please detail what actions you have taken in relation to sell recommendations issued by the licensee in the appropriate box. Business Review Questionnaire Guide 30 March 2009 Page 5 of 5