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Contents
Page 1
Contents
Page 2 - 3
Key Staff and Staffing
Page 4
The Complex and Bedrooms
Page 5
Admissions Care and Safety
Page 6
Privacy and Dignity
Page 7
Consultation
Page 8 - 9
Lifestyle and Leisure
Page 10
Visiting and Recreation
Page 11
Cuisine
Page 12
Sample Menus
Page 13
Care Quality Commission
Page 14
Contract and Terms and Conditions
Page 15
Complaints
Page 16
Alternative Versions Available
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Partners: B Robb and J Robb
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Key Staff and Staffing
Proprietors:
Bev and Julie Robb RN
Matron:
Caroline Whitehead RN
Clinical Compliance Manager:
Angela Ashburn RN
Director of Quality and Services:
Sheena Douglas RN
Staff Development Manager:
Helen Hickman RN
Sister:
Rachel Hodgson RN
Maintenance Manager:
Bev Robb
Human Resources:
Ben Platton
Catering Manager:
Steph Coulthard
Management Support Officers:
Cerri Firth
Sue Stafford
Staffing
As a minimum we employ:
Registered Nurses
Health Care Assistants
Cooks
Domestic Assistants
Lifestyle Co-ordinators
Administrators
Maintenance Assistants
All of our RNs meet the NMC criteria and we are assisting all of our care staff to achieve
QCF Level II or III in Health and Social Care. Our cooks have Food Hygiene Certificate
Level II and encouraged to reach Level II III and our Domestic Assistants are
encouraged to achieve QCF Level II in Domestic Duties.
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Partners: B Robb and J Robb
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The dedicated Nursing Team has specialist skills in caring for patients with complex
needs including those with neurological injury or illness. Our nurses undergo continuing
professional development as well as training with other health professionals to ensure
that they have the skills and expertise to enable them to care for people with complex
health problems.
Many of our nurses have extended their role as a Registered Nurse to enable them to
carry out such procedures as Phlebotomy and Tracheostomy care. Our team includes
registered nurses, both general and learning disabilities, which ensures that our patients
are able to develop to their full potential.
We have a Lifestyle Co-ordinator Team to ensure that all patients can carry out their
hobbies and become involved in activities within the home.
At Applegarth we offer 24 hour nurse led care. Our patients are under the direct
supervision of the RN team who are trained to the highest level to plan, evaluate and
deliver individualised care. All of our staff are caring, sensitive and compassionate.
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Partners: B Robb and J Robb
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Applegarth Healthcare Centre
The centre comprises units for:
Neuro Care
Complex Condition Care
Learning Disability Care
Challenging Behaviour Care
Rehabilitation
Older Adults Care
Transitional or Supported Living
Day Care
Short Term Crisis Care
Respite Care
(The folder with this leaflet provides full details of the care and services).
Bedrooms
Throughout the complex we have a variety of rooms all of which are spacious and
decorated to a high standard. An interior designer was commissioned and supplied
bespoke soft furnishings.
In the 3 units for complex medical conditions, the bedrooms vary from 19 square
metres to 23 square metres and are en-suite; many have spacious shower rooms which
accommodate our adjustable height hydraulic shower beds.
Most rooms in the new units have under floor heating. The rooms have French windows
designed to allow our specialist profiling beds to pass through, leading to either a
personal terrace or covered balcony which provides access to and a view of the
landscaped gardens.
You are welcome to personalise your room – change soft furnishings, furniture, pictures,
decoration, etc. – if you wish.
Your bedroom is just that – YOURS. Remember that we are just visitors in your home.
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Partners: B Robb and J Robb
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Admissions, Care and Safety
Admissions
Applegarth operates an admissions policy which complies with the Equality and
Diversity Policy of the organisation. There are numerous forms to be completed and a
care plan to be formulated for you.
We suggest a trial visit to the unit before you make any decision. This visit will comprise
of at least half a day and if at all possible a night stay. The purpose of the visit is to
ensure that you have an opportunity to assess the unit. You will be given privacy to
discuss matters with other patients and to meet the staff. If you wish, members of your
extended family will also be offered the facility to discuss matters with other patients and
staff in private.
This will enable you to enjoy the facilities of the unit, including the meals and meet with
those people charged with your care. It is important that you have an opportunity to view
your home, the room you will occupy, discuss your requirements and see examples of
the records and information kept.
If a trial visit is not possible, or someone is admitted as an emergency, their needs and
requirements will be assessed and if appropriate the patient can decide to move
elsewhere.
Care and Safety
Applegarth cares for adults who are vulnerable therefore we are very conscious of the
dangers of fire. We are committed to training staff to deal with such an emergency. We
have in place a training system that is reviewed on a regular basis with staff and takes
into account the changing needs of our patients and developments in fire safety
pursuant to risk management. There is a written policy regarding what to do in the event
of a fire and you will be directed by staff should this be necessary. We have numerous
other policies in place which you are free to read and obtain from Matron.
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Partners: B Robb and J Robb
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Privacy and Dignity
Privacy and Dignity
Applegarth adheres to a strict policy of equality and diversity which is applied to
patients, to facilitate their need for dignity, identity, autonomy and self esteem.
It is a policy which we hold dear.
You will be holistically assessed and care will be performed according to your
specification and standard which takes into account and respects your individual
choices, culture, beliefs, religion and sexuality whilst maintaining your privacy and
dignity.
We will ensure that you are addressed by your preferred name and that your social,
cultural, religious and language requirements are respected.
Your preferences will be ascertained and reviewed on a regular basis.
Resuscitation
We are ever conscious of our patients’ choices and the question of resuscitation is one
of them. Some people have strongly held views and other people do not.
Resuscitation or cardiopulmonary resuscitation (CPR) involves the input of air into the
lungs and chest compressions in order to maintain circulation. It may keep the person
alive until an ambulance arrives.
You have a choice, you can say that you do not wish to be resuscitated, in which case if
your heart stops we will not attempt resuscitation. Such a choice has no bearing on your
treatment during your stay with us and you can change your mind at any time.
Everyone is cared for the same and this brochure simply highlights a further
consideration.
Please feel free to contact the Matron or Sister.
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Partners: B Robb and J Robb
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Consultation
Applegarth appreciates that the views of the resident patients and their families is an
invaluable guide to the maintenance of quality and wish to ensure that you are satisfied
with our service.
We make sure you are supported to make choices about your own treatment and the
development of your individual care plans.
We undertake extensive consultation with you and (if you wish) those close to you
concerning all aspects of care and the running of the unit and Nursing Home.
Patients are involved in the recruitment process by way of a questionnaire, helping at
interview etc., and in the review of staff after their probationary process, once more by
questionnaire and discussion.
In addition to this patient meetings are arranged so you and your representatives are
actively encouraged to participate in planning and setting service priorities and how the
service is run.
“Satisfaction” is defined as the degree to which the individual regards the
care or manner in which it is delivered by the provider as useful, effective and
beneficial.
“Quality” is a term for measuring and maintaining the high level of service.
With these two phrases in mind, Applegarth has implemented both Quality and
Satisfaction Questionnaires for the use of patients and families if appropriate.
A regular review of these tools will help us to guarantee patient satisfaction and
maintain the high quality of service that Applegarth wishes to ensure for its patients.
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Partners: B Robb and J Robb
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Lifestyle and Leisure
At Applegarth it is important to us that those who choose to live with us, have access to
all of the activities they would wish to have. Our dedicated Lifestyle and Leisure Team
will work with you to provide a schedule of events that fulfil your desires and needs.
We can organise days out, evenings with friends and if you wish holidays. Whenever
possible we will make sure that the things that are important to you continue, for
example, you are able to enjoy your favourite radio / television programme. In addition
there are group activities in the complex ranging from flower arranging to singing.
The following facilities are available but it is not an exhaustive list:
IT areas with Internet Access
In this modern age keeping in touch with the outside world is important. Our patients are
encouraged to use the computers to develop their skills, use the internet for their own
personal purchases and play games etc. We have computers in various parts of the
building for just that purpose.
Sensory Room
This Snoozelum has been designed to enable our patients to spend time relaxing. Look
at the slide show to see the various stimulating programmes we have available.
Beauty Therapy/Hair Dressing
We have a qualified beauty therapist and hair dresser available at the complex to
provide you with the luxuries in life that make you feel better. Therapies include
Aromatherapy, massage (including hand massage) manicures, makeup, etc.
Sensory Garden
We have developed a garden that enhances our patients’ quality of life. This part of the
garden with a water feature allows you to enjoy your time in the garden. The raised bed
is accessible to all to experience the different fragrances and textures of the plants.
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Partners: B Robb and J Robb
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Visiting and Recreation
Visiting
Applegarth actively promotes the welfare of the patient and ensures that relatives, friends and
associates are free to visit you whenever you wish. Private facilities will always be made available
if the need requires, including visits by professional and spiritual advisers.
Whilst it is our policy to encourage such visits you always have the right to deny access to any
person you wish to.
Visitors are respectfully advised that they must sign in and out of the unit in order to comply with
Health and Safety Legislation.
We actively encourage your family to accompany you on trips and visits outside the unit .We
also encourage family and friends to join you for meals.
We do reserve the right to protect patients and staff from abusive and aggressive behaviour from
visitors and may restrict / deny access in these circumstances.
Recreation
We have already referred to our Lifestyle and Leisure Team but in addition we have:
Communal Lounge Areas
We have seven communal lounges through the home, offering different facilities such as
plasma television, music, café area, a laundry for your own use and kitchen facilities.
Physiotherapy Room
Our patients find this facility helps with mobility and rehabilitation. It is airy and overlooks
our grounds.
Craft Room
This room is used to help you develop your personal and social skills and for recreation
activities such as flower arranging.
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Partners: B Robb and J Robb
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Cuisine
It is important to have tasteful and nutritious food. Our chefs go the extra mile for our
patients and we consult with you on your favourite foods to accommodate your choice in
the menus.
We also encourage you to have family and friends dine with you. You will see some
sample menus on the following page which we hope you will find appetising. Please
remember that you have a major input into our cuisine
We have separate dining rooms which you may wish to use at some stage, especially
for special occasions.
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Partners: B Robb and J Robb
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Sample Menus
Breakfast
Te
Breakfast
Orange Juice
Water
Tea
Coffee
FfF Fresh Fruity
Mid Morning
Biscuits
Mid Morning
Cereals
Yogurt
Porridge
Fresh Banana
Fresh Melon
Grapefruit Segments
Tea
Tea
Fresh Fruit
Coffee
Coffee Fresh Fruit
Biscuits
Fruit
Juice
Biscuits
Scones
Water
Scones
Prunes
Boiled, Scrambled or
Poached Eggs
Bacon
Sausage
Tomatoes
Mushrooms
Toast-White or
Wholemeal
Bread-White or
Wholemeal
Butter
Marmalade
Honey, Jam
Afternoon Tea
Lunch
We always have afternoon
tea with a choice of cakes and
wonderful tea time treats
Steak and Ale Pie
Or
Poached Trout
With
Creamed Potatoes
Carrots and Garden Peas
High Tea
Baked Potato with cheese or coleslaw
….
Peaches Served with Custard
Or
Lemon Mousse
Or
Homemade Leek and Potato Soup
Sandwiches
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Partners: B Robb and J Robb
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Care Quality Commission
All Nursing Homes are monitored and licensed by the Care Quality Commission.
The Commission visits Applegarth Nursing Home, either by appointment or by calling
unannounced; following a visit a report of their findings is published.
The reports are available at 243 Newtown Road Carlisle CA2 7LT
You can obtain your own copy by writing to the Care Quality Commission at the
following address:
Care Quality Commission
National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000-616161
Email: [email protected]
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Partners: B Robb and J Robb
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Contract and Terms and Conditions
People finance their care in many ways.
You may be financed by the local NHS or Social Services, in which case you will need
to have access to their terms and conditions.
These are available from the following places:
Applegarth Healthcare
243 Newtown Road
Carlisle
CA2 7LT
Tel: 01228-810103
Or
Cumbria NHS Primary Care Trust
Lonsdale Unit
Penrith Hospital
Penrith
CA11 8HX
Tel: 01768-245317
Or
Cumbria County Council
Adult Social Services
Portland Square
Carlisle
CA1 1PE
Tel: 01228-227000
If you are paying privately then please apply for the contract directly from the Matron at
Applegarth Healthcare.
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Partners: B Robb and J Robb
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Complaints Procedure
All complaints should be brought to the attention of the Senior Nurse in charge. If they
are unable to help, the Matron will be informed. If a satisfactory solution cannot be
agreed by all parties, the matter should be referred to the Proprietor for investigation
and action. You may wish to ask a friend or relative to help you to complain. If you do
not have anyone to help you, we would help you find an independent organisation to act
as an advocate for you.
We will handle your complaint in a kind and sympathetic manner and acknowledge
receipt of the complaint within one week. It may take a little time to consider it fully but
we will let you know how we hope to resolve the situation within 4 weeks.
You may make a complaint at anytime to:
Care Quality Commission
National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000-616161
Email: [email protected]
Or
Adult Social Care
Civic Centre
Rickergate
Carlisle
CA3 3QG
Telephone: 01228-227000
Email: [email protected]
Or
Local Government Ombudsman
P.O. Box 4771
Coventry
CV4 0EH
Telephone: 0845-6021983
Email: [email protected]
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Partners: B Robb and J Robb
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This Brochure is available in a number of different formats.
Cette information est disponible dans un certain nombre de formats différents.
Diese Informationen werden in einer Reihe von verschiedenen Formaten erhältlich.
Οι πληροφορίες αυτές είναι διαθέσιμες σε μια σειρά από διαφορετικές μορφές.
此信息可在不同的格式。
Эта информация доступна в нескольких различных форматах.
Esta información está disponible en varios formatos diferentes.
Queste informazioni sono disponibili in una serie di formati diversi.
Esta informação está disponível em vários formatos diferentes.
この情報は、さまざまな形式の数です。
이 정보는 사용 가능한 다양한 형식의 숫자입니다.
Te informacje są dostępne w wielu różnych formatach.
Ang impormasyon na ito ay magagamit sa isang bilang ng mga iba't-ibang mga.
Please contact Manager’s Support to request one suitable for your needs at:
Applegarth Healthcare
243 Newtown Road
Carlisle CA2 7LT
Tel: 01228-810103
E-mail: [email protected]
www.applegarthhealthcare.com
Partners: B Robb and J Robb
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Partners: B Robb and J Robb
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