Download Curriculum Vitae Names: Fatuma Namatovu Address: P.O Box

Curriculum Vitae
Names:
Fatuma Namatovu
Address:
P.O Box 31011, Kampala UGANDA
Mobile:
0777027704
E-mail:
[email protected]
Personality Profile
A self-motivated business focused individual who has wide knowledge and experience in fulfilling roles
in HR from some of the biggest Brands in the world. I offer in depth Knowledge and skill in areas of
Strategic HR Management, Workforce planning, Employee Relations, Learning and Development, HR
Establishment, customer services management, operations management and project management.
Very dynamic, multi-tasking individual with excellent communication and interpersonal skills. I bring on
board attributes that contribute strength in leadership and direction topped with strong problemsolving skills. I Build and maintain relationships at all levels including industry networks.
Expertise in:
 Strategic and General Human Resources Management
 Contracts Management
 Project Management
 Performance management
 HR reporting
 Budgeting and Cost management
 Compensation and Benefits Structuring and Management
 Recruitments and selection
 Grievance and disciplinary handling
 Internal and external communication both written and oral
 Information management
ACHIEVEMENTS:
 Reviewed and completed Employee handbook for TechnoServe Inc. /Uganda in the first
6months of employment which had been pending for the past 2/3 years.
 Part of the HR pilot project developing and implementing competency matrix for TechnoServe
East Africa countries.
 Streamlined overtime structure for TechnoServe Uganda in the first 6months of employment
which had been a point of contention for employees.
 Spear headed the HSEQ implementation project for Motorcare Uganda Limited which saw
Motorcare Uganda get all three international certifications at once i.e. ISO 9001:2008, OHSAS
18001:2007 and ISO 14001:2004.
 Established HR system for Motorcare Uganda Limited which included developing and advising
on drawing and review of HR policies and procedures currently used by Motorcare Uganda
Limited.
 Together with the Group HR Manager drew Remuneration guideline for Motorcare Uganda
Limited used by Executive Management at Group and Local Level.
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Developed Employee Handbook for Coca-Cola/Century Bottling Company Limited.
Reviewed the recognition programme for Motorcare Uganda.
Part of the HR Team that saw Century Bottling Company achieve Employer of the year award
of 2011.
PROFESSIONAL EXPERIENCE
TechnoServe Inc. /Uganda – February 2016 to date
An international non-governmental organization working with enterprising people in the developing
world to build competitive farms, businesses and industries. We are a nonprofit organization that develops
business solutions to poverty by linking people to information, capital and markets.
Country Human Resources Manager/Head of HR reporting to the Country Director
Duties Performed;
 Develop and implement annual overall HR strategy for TechnoServe Uganda.
 Strategic human resource planning taking into consideration TechnoServe’s current and
expected growth trajectory and aligning these to a clear staffing plan.
 Liaise and work closely with HQ and regional teams on developing and implementing country
strategy
 Lead Annual performance Appraisal cycle & file final evaluations; ensuring that planned
performance feedback is undertaken and observed for all staff. Implement staff PIP's &
development needs where applicable as per the performance appraisal.
 Deliver HR training, source & support where needed; People development-identifying in a
structured way staff training needs and developing clear plans to plug the gaps. These may
include staff training and/or coaching etc. Provide training on the performance appraisal
process, managerial skills and other topics as assigned.
 Headcount management and update & maintain company org charts & share with program
managers. Manage staff exits, pension withdrawals and other exit payment dues.
 Develop a talent management plan (Staff development & succession plans); Manage Talent
Acquisition to include job description development, advertising and leading targeted searches,
short listing and interviewing, carrying out reference checks, and preparing offer letters.
Develop and maintain a current database of potential candidates.
 Support the Country Director in managing compensation in Uganda by conducting annual
salary surveys and developing and maintaining a Uganda Compensation Structure.
 Implementation of the employee on-boarding program for all new hires (obtain new staff ID’s,
medical card). Conduct job analysis and evaluation; ensure timely updates of Job descriptions
and contracts as job roles change in consultation with program managers.
 Documenting, interpreting and communicating HR policies and procedures to staff and at all
times ensure that TechnoServe Uganda’s employee handbook and practices are compliant with
all Uganda labor laws and HR best practices.
 Maintain Human Resource Information System records and compile reports from database.
Responsible for ensuring completeness, accuracy and confidential management of employee
records.
 Ensure appropriate Safety and Security Guidelines are completed and distributed to all staff
and training is conducted for employee safety and security.
 Manage and administer local benefits program e.g. medical cover, insurance, NSSF, Pension
Scheme etc. Act as the liaison between local employees and corporate benefits manager.
 Arrange for resident/work permit for expatriates or third country nationals and INGO permit
renewal.
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Oversee office administration including procurement management in coordination with
finance.
Manage staff working as administrative assistants, front office, office assistants. This will
include performance management, assignment of tasks, managing work flow and other
supervisory tasks.
Motorcare Uganda Limited (Kjaer Group); February 2012 to February 2016
Nissan and BMW Distributor in Uganda
Human Resources Manager reporting to the Managing Director
Duties performed;
 Responsible for the adaptation and implementation of organizational policies, procedures, and
systems for the management of human resources and administration. Annual review and
analysis of the HR strategies and procedures and make recommendations to Management.
 Serve as advisor to the Managing Director and Senior Management Team (SMT) on updated
laws and regulations in the areas of HR and administration and take initiative to ensure
compliance.
 Provide Functional leadership for the development of security policies, guidelines and standard
operating procedures.
 Drive implementation of the HSEQ policy and manage Internal Management System after
certification.
 Manage organizational equipment (vehicles, office machines, etc.) and facilities, including
maintenance oversight/coordination, insurance negotiation and management and budget
development.
 Ensure an effective recruitment strategy and provide oversight and leadership in recruitment
processes and workforce planning in consultation with the Managing Director and Line
management, confirm appointments and ensure optimal candidate selection.
 Manage employee separation process including but not limited to, restructuring, resignations,
terminations, exit clearance, calculation of benefits, and all other issues pertaining to the
separation process.
 Manage and coordinate training and development of all staff through the Performance
Development Appraisal tool draw individual training plans in collaboration with the Senior
Management and the Training Coordinator.
 Manage internal communication, CSR activities, spearhead employee relations programs i.e.
ensure compliance with employee grievance, disciplinary and performance management
programs and policies.
 Provide leadership and direction for the design and implementation of remuneration programs
and policies.
 Benchmarking/take part in surveys against the general Market and competitors to ensure
competitiveness of the company’s pay structure.
 Ensure staff empowerment through competence based trainings and capacity building
initiatives, career growth, succession planning, coaching and mentoring for individuals or
groups.
 Take part in Job classification/grading.
 Management of employee Data on the Info system.
 As part of Top Management draw company strategy including but not limited to HR and
Administration budget. Take part in the quarterly Management meetings for company/budget
performance review to ensure it is achieved.
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Manage compensation and benefits of all staff.
Manage process of expatriate residence and work permits, including entry and exit clearances.
Manage the payroll and ensure integrity of the company’s payroll management system and
alignment to legislative requirements.
In partnership with Line Management, responsible for servicing and supporting HR solutions
impacting HR Services and Transactional Services (Payroll Administrations, Personnel
Administration) and Human Capital Consulting (Change Management, Employee Relations and
Information Management).
Drive the effective execution of the performance management i.e. facilitating employee
performance assessment and reward through the balanced scorecard i.e. BSC implementation
rate achieved.
Drive the execution of employee satisfaction initiatives
Establishing HR best practices by benchmarking other companies through networking or
partner offices.
Any other duties as may be assigned.
Century Bottling Company – Coca Cola; May 2008 to January 2012
A Franchise Bottler and distributor of Coca-Cola products in Uganda.
Senior Human Resources Officer/HR Business Partner
Duties performed;
 Drive and implement HR business strategy as HR Business Partner for the Supply Chain
Function both at Management and employee level.
 Effect good performance management practices: employee engagement surveys, reward and
recognition activities- character 1st. coach managers on performance management issues and
processes.
 Monthly reporting on HR KPIs i.e. HR Budget
 Work with cross-functional teams in the development of the organization’s long and shortterm strategies, structures, and growth initiatives e.g. learning and development, talent
management, Member of the Health and Safety committee.
 Performance management; by setting targets for those supervised, monitor performance and
making corrective measures to ensure targets are achieved. Also drive performance
management of supported department i.e. Supply chain department, by ensuring managers
set agreed targets with those supervised, identify development gaps and that appraisals are
done on a quarterly basis.
 Carrying out Training needs analysis for department supported and put in requests to the
Training Manager, followed up to ensure required training is done to ensure capacity building
for the function.
 Man power planning, Talent identification and management with Line Managers for the Supply
chain function to ensure succession planning and business continuity.
 Budget and take part in drawing annual and monthly budgets for HR department i.e. staff
feeding, company medical benefits, HR service providers and Labour costs budgeting for
supported Supply chain department. Take part in monthly budget reviews, comparing actual
against estimated expenditures and suggesting corrective measures to ensure we operate
within budget estimates.
 Manage employee records both manually and electronically on the SAP system.
 Manage the grievance and disciplinary process for the company. Handle complex
disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate
decision making skills.
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Coordinate the employee separation process i.e. resignations, terminations, exit clearance,
issuing all required documentation and calculation of benefits..
Coordinate and participate in the recruitment process including interviewing and selection of
applicants, induction, taking overall responsibility for recruitment activity and campaigns
including graduate recruitment and training.
Manage resignations and exit interviews and benefits of exiting employees as per company
policy. Use of resignation statistics and information to manage retention.
Communication both internal and external i.e. staff notices, appointments, terminations etc.
including other HR correspondences.
Deputize the Human Resources Manager and acting in the role from time to time during her
absence.
Member of the company Health and safety committee to ensure adherence to HSE initiatives
and promote employee safety. With overall responsibility of Managing and sustaining the
peer educators programme and budget.
Manage staff contracts i.e. communicate end of contracts, renewal of contracts, leave
entitlements and update.
Process employee transfers and confirmation.
Supervise the company Onsite clinical operations to ensure they are up to standard and that all
routine medical checks for employees are done in agreed time frames.
Manage the company’s medical scheme to ensure it is cost effective and not abused.
Manage HR service contractors to ensure they provide services that are up to company
requirements and deliver according to the service level agreements.
Manage the access control system to manage costs on overtime and attendance of
employees.
Any other duties assigned.
Human Resources Officer – Recruitments and Administration
Duties performed;
 Coordinate and participate in the recruitment process including interviewing and selection
of applicants.
 Advise Managers and employees on labour legislation and HR policies implementation
 Conduct employee orientation to foster positive attitude toward organizational objectives.
 Administer performance management systems, and safety.
 Support and/or participate in job evaluation and grading process i.e. create and maintain
data bank of all job descriptions and profiles.
 Serve as a link between management and employees by handling questions, interpreting
and administering contracts and helping resolve work-related problems.
 Manage staff feeding, control its costs and conduct CSI on the service provided.
 Manage Access card system i.e. Kronos.
 Track employees’ time and labour information.
 Coordinate and participate in various HR administrative work and systems.
 Act as an HR Anchor (representative) to other functions.
 Any other duties assigned.
Posta Uganda; 2004 to 2008
The Leading provider of postal services in Uganda
Post manager – Reporting to the Regional Manager
People supervised; Postal officers – 25people
Duties performed;
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Ensuring good customer service is provided to clients by staff
Preparation of leave roaster of supervised staff
Assessing human resource needs in the section and advising the HR department
Carrying out induction and training for new staff
Identifying training needs for the section
Preparation of periodic reports (monthly and weekly)
Performance Management and Appraising of supervised staff
Stock management, of the branch i.e. Main branch
Deploy staff internally to develop skills and multi skilling and handling staff shifts
Ensuring all supervised staff abide by company rules and regulations
Periodic checks on cash and stocks held at counter positions
Monitoring, stamp bureau and post shop business by ensuring; adequate products for sale,
checking of cash account to ensure it is balancing, managing the internet café business,
checking on cash account being balanced at close of business.
Preparation and analyzing of business statistics monthly and present to management and
suggest ideas for growing business
Selling UPL services to corporate customers and maintain good customer relations with key
customers
Part of the Management team that planned for growth and expansion of the Postal business
Handling and managing postage prepaid corporate customers
Receiving and maintaining agency office returns and monitoring their performance and report
to management accordingly.
Carry out any other duties as assigned by the supervisor
2. Postal Officer Customer care services
Duties performed:
 Handling customer complaints
 Providing training to interns
 Receiving inquiries both from within and outside the country, answering them, updating old
ones and filing them.
 Handling the section’s stationary and cash imprest and filing accountability receipts for future
reference.
 Market postal services to clients
 Record all handled activities and submit reports at the end of each week
 Contributing to the evaluation of changes designed to improve service to customers
 Ensuring that domestic inquiries are sent to the respective offices of exchange the same day
they are received and reminders made regularly
 Educating customers on Posta Uganda services
 Ensuring timely feedback to customers
 Provide administrative support
 Carry out any other duties as may be directed by my supervisor
CONSULTANCIES:
 Setting up HR systems for Royal Suites – Dec 2011 to March 2012
 Setting up HR systems for MUTTICO Technical services Limited – April 2012 – December 2012
EDUCATION
MAKERERE UNIVERSITY BUSINESS SCHOOL
Master of Human Resource Management (MSc), Nov 2007
MAKERERE UNIVERSITY KAMPALA
Bachelor of Social Sciences, June 2003
OTHER TRAININGS:
 Targeted selection training – Nairobi Bottlers; Kenya.
 Use of SAP HR Module (Payroll and Data maintenance) – Kwanza Bottlers, Tanzania.
 Internal auditors training – Bureau VERITAS
 Handling the Grievance and disciplinary process – Federation of Uganda employers
 Recruiting high performers – People performance group
 PPA assessment tool – Thomas International
 IRIS assessment tool – BIOSS South Africa
 Leadership development Programme
 Character First Training
 Negotiation skills
 Management Development Programme
 Job Evaluation – Java Consult Uganda
 Leadership Training – Ashbury and Fletcher
 Strategic Development – CEMM/Franklin Covey
 Finance for Non-Finance Managers – MTAC
 Certificate Human Resources Management – Cornell University Online
PROFESSIONAL / COMMUNITY AFFILIATIONS
- Member of Human Resource Managers Association.
- Member of Federation of Uganda Employers.
SKILLS
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Software Skills: Advanced use of Microsoft Office, SAP employee data base system
Ability to work both as an effective team member and independently, using own initiative.
Excellent inter-personal, analytical and communications skills
Management of change within a demanding and pressurized business environment.
Experience with computerized administrative systems.
Dependable and reliable in supporting and enabling team effort to produce genuine longterm sustainable goals.
Ability to communicate effectively with colleagues, managers.
Well organized and able to plan and prioritize accordingly.
Handling administrative work and customer relations.
PERSONAL INFORMATION
Nationality: Ugandan
DOB: 29th November 1979
Language Skills: Fluent in English and Luganda
Hobbies: Enjoy socializing, running, reading and other outdoor activities.
REFERENCES:
Chrispine Ndala
Chief Operations Officer
ATC Comafrique
Boulevard de Vridi zone Industrielle
Abijan Ivory Coast
Mob: +255 07 025761
Email: [email protected]
Moses Mbubi Witta
Head, Human Capital
STANBIC Bank Uganda Ltd
Plot 17 Hannington Road,
Kampala.
Tel: 0312-224596
Mob: 0776-044777
Email: [email protected]
Hassan Saleh
Chief Officer, Sales and Distribution
Vodacom Tanzania Limited
Block No. 2, Ground Floor,
Mlimani City Office Park, Sam Nujoma Road,
P.O Box 2369, Dar es Salaam, Tanzania.
Tel: +255 754 705000/ +255 769 706604
Mobile: +255 755 922000
E-mail: [email protected]
or [email protected]
Julie Kampe Mpiima
Head Human Resources
Vivo Energy Uganda Limited
Plot 9/11, 7th Street Industrial Area,
Kampala.
Tel: +256 414 390705, +256 752 793000/3, +256 312 260185/6
Mobile: +256 772 754012
E-mail: [email protected]