Download Effective Communication

Communication skills
Overview
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What is communication skills?
Elements of communication.
Communication process
Types of communication.
Ways to communicati.
Forms of communication.
Communication networks
Importance of communication.
ABC of communication.
7 C’s of communication.
4 S’s of communication.
What is communication skills?
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Communication is the art of transmitting
information ,ideas ,thoughts from one
individual or group to another.
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Communication constitutes Reading,
Writing, Speaking & Listening Skills.
Communication skills comprises
Writing
skills-9%
Reading
skills16%
Listening
skills45%
Speaking
skills30%
Elements of communication
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Sender
Encoding
Message
Channel / medium
Receiver
Decoding
Noise
Feedback
The Communication Process Model
6
Communication channels
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Channel choices
In person
Telephone
Email
Written
Third party
7
Types of communication
1. Verbal communication
 Oral
 Written
2. Non-verbal communication
Common ways to communicate
Written Word
Forms of communication
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General & technical
Formal & Informal
External & Internal
Interpersonal & intrapersonal
Communication networks
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Vertical network
Upward
Downward
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Horizontal network
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Diagonal network
Hierarchy levels
Executive Director
Manager
Vice President
A.G.M.
Supervisor 1
Supervisor 2
Manager
Supervisor
Forman
Horizontal Comm.
Supervisor 3
Importance of effective communication
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Saves time
Coordinating
Collating
Issuing instruction
Improves listening, speaking and writing skills
Convincing
Persuading
Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Cultural differences
ABC of communication
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Accuracy
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Brevity
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Clarity
7 C’s of communication
C’s
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Credibility
Courtesy
Clarity
Correctness
Consistency
Concreteness
Conciseness
Relevance
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Builds trusts
Improves relationships
Makes easy
Builds confidence
Introduces stability
Reinforces confidence
Saves time
4 S’s of communication
S’s
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Shortness
Simplicity
Sincerity
Strength
Relevance
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Economizes
Impresses
Convinces
appeals
Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!
Questions