Download Recommended Courses for Leaders

Recommended Courses for Senior Leaders and Emerging Leaders
Sterling also offers a Leadership Academy and a Management Academy if you would like to train your
entire team intensively. See descriptions under Customized Performance Improvement Training Tab on our
web site.
Courses recommended for senior leaders
•
•
•
•
•
•
•
Executive Sterling Management Overview (1/2 day)
Sterling Management Criteria 102 – Connections and Integration (full day)
SMART Goals Overview (1/2 day)
Mapping the Customer Experience Overview (1/2 to full day)
Developing Measures that Matter Overview (1/2 to full day)
Lead and Strengthen a Positive Culture for High Performance Work (1/2 to full day)
Process and Project Management for Leaders Overview (1/2 to full day)
We recommend at least some senior leaders be designated as specific knowledge assets to the overall
Leadership Team by developing expertise in one of the following areas with two leaders attending each
course.
• Creating a Lean Culture in the Service/Transactional Environment: Both Sides of the Equation -3
days plus project
• Six Sigma Green Belt – 13 days plus project
• Sterling Examiner Training - 6 days training plus case study evaluation
Courses recommended for emerging and maturing leaders, as appropriate
•
•
•
•
•
•
•
•
•
Sterling Management Criteria 101 (1 - 2 days)
Sterling Management Criteria 102 (full day)
Developing Measures that Matter (full day)
Data Driven Leadership (1 -2 days)
Engage Employees in a Continuous Improvement and Innovation Culture (full day)
Building Effective teams (full days)
Process Management Made Easy (full day)
Process Benchmarking (full day)
Project Management Fundamentals (1/2 – 1 day)
We recommend emerging and maturing leaders choose one or more of the following courses to gain
performance excellence expertise and deepen the knowledge pool of potential successors to higher level
leadership positions.
• Six Sigma Green Belt – 13 days plus project
• Sterling Examiner Training - 3 days training plus case study evaluation and other pre-training
requirements