Download EM Business Manager Application Pack

Emmaus Merseyside
Business Manager
Application Pack
Contents:
Introductory Letter from the Chair of Trustees
Page 2
Information about Emmaus Merseyside
Page 4
Job Description and Person Specification
Page 7
Summary of Terms and Conditions of
Employment and Employee Benefits
Page 12
Please note we do not accept CV’s
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Emmaus Merseyside
38 Sandy Road
Seaforth
Bootle
Liverpool
L21 3TW
February 2017
Dear Applicant,
Thank you for your interest in Emmaus Merseyside and in particular the new post of Business
Manager.
Emmaus UK is a federal body supporting 28 Communities and 4 Groups in the UK. We are
part of Emmaus International with over 300 Communities worldwide. Emmaus communities
offer homeless and socially excluded people a home, companionship, work and the chance to
rebuild their lives in a supportive environment. Residents, known as companions, work full time
in their community’s social enterprises enabling them to develop skills and build self-respect,
whilst also enabling their community to become financially self- sustaining.
We started our first social enterprise in June 2014 when we took over a 7,000 sq. ft. former
joinery workshop and began our furniture recycling business at 38 Sandy Road, Seaforth L21
3TW in June 2014. Over the past 2 1/2 years this business has grown steadily but there is still
further development potential to be achieved. In addition more recently, we have begun
operating two Re Use Shops on the sites of Household Waste Recycling Centres at Irlam
Road in Bootle and Cheadle Avenue, Liverpool which provide further opportunities to increase
our trading activities.
Emmaus Merseyside has recently undertaken a review of its structure to make sure that we
give proper and due weight to the critical need to generate income to meet the funding
requirement of the residential accommodation. Instead of being an organisation providing
accommodation for homeless people which just happens to run a Charity Superstore, we now
see ourselves more as a social enterprise which generates income to support our work with
homeless people. If we are not able to raise the funds necessary to meet the shortfall in
operating costs of the residential community, then we will not survive in the longer term.
It is against this background that we have decided to recruit a Business Manager to head up
the organisation and drive forward and improve the current trading activities and identify new
areas for development. This is an excellent time to join Emmaus Merseyside with the
opportunity to make a significant contribution to the further growth and development of our
social enterprise activities to support our work with homeless people in Sefton and the wider
Merseyside area.
You may have experience in setting up and running a social enterprise, have managed a
successful charitable trading scheme or run your own retail business and now want to apply
your knowledge and skills to the charitable sector. Whatever your background we will be
pleased to hear from you This Candidate pack is intended to provide all the relevant
information together with the Application Form and Person Specification for the post.
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This is an exciting opportunity for a candidate with the right skills and experience to lead the
staff team at Emmaus Merseyside and to be part of an innovative and collaborative team effort.
If this role sounds interesting and you believe you have what it takes to deliver, we look
forward to hearing from you.
Please note that since the job will involve contact with vulnerable people and will therefore be
subject to a Disclosure & Barring Service check it is also necessary for you to complete and
return the declaration of criminal records form and the equal opportunities form with your
application. Your completed application should be returned to me, preferably by email
to: [email protected]
Alternatively please send by post to: Nigel Mellor Chair Emmaus Merseyside, 38 Sandy
Road. Seaforth, Bootle, Merseyside, L21 3TW (marked Confidential: Business Manager)
The closing date for applications is NOON on Monday March 6th. Interviews will take
place during the week beginning March 13th at our Community building 1 School Lane
Seaforth Bootle L21 3TQ (please note School Lane is adjacent to the Seaforth and
Litherland Mersey Rail station). We will arrange an opportunity for shortlisted applicants
to visit our premises before your interview.
If you have any queries or want some information about any aspect of this post, please contact
me by email:[email protected]
Yours faithfully
Nigel Mellor: Chair of Trustees
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INFORMATION ABOUT EMMAUS MERSEYSIDE
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Emmaus Merseyside
History and background of the Organisation
Emmaus was founded in France in 1949 by Father Henri-Antoine Groues, better known as the
Abbé Pierre, a Catholic priest and MP. Emmaus emerged in response to the poverty and poor
conditions that existed in France in the aftermath of the 2nd World War. The principles upon
which Emmaus is built originated from an encounter between Abbé Pierre and Georges – a
homeless man who is now recognised as being Emmaus’ first ‘Companion’. The two friends set
about building temporary homes for those in need, providing vital shelter and support for
dozens of vulnerable people in the Paris area. Unable to financially support the 18 men who
now formed part of Emmaus’ first Community – Abbé Pierre sought to identify a more
sustainable method of supporting the group.
This involved the Companions finding and assembling items that people no longer wanted in
order to sell them on. The profits realised from this venture supported the financial needs of
the Companions – meaning they could proudly live independent of State support.
The self-sustaining principles of Emmaus continue to embody the movement to this day – with
the ability to achieve financial independence being a pre-requisite of all emerging Emmaus
Communities.
There are now more than 400 member Communities & Groups in the Emmaus movement,
operating across 45 countries with 28 operational projects at various locations across the UK.
Each Emmaus Group is an independent social enterprise, registered as a charity and company
limited by guarantee, and affiliated to Emmaus UK.
Emmaus Merseyside and what does it do?
Emmaus Merseyside is run by a Board of Trustees drawn from a variety of backgrounds in
local organisations, the church and public and private sectors. The Trust meets regularly each
month and a Tasks Groups underpin the work of the Board to consider the detailed work
necessary to ensure progress meets the timescales involved.
The aims and objects of Emmaus Merseyside are to alleviate poverty and the hardship and
distress which arise therefrom without distinction, by the provision of accommodation and
assistance for homeless people in Merseyside together with education, training and work
opportunities to enable those involved to move on to live independently. We are working to
meet these aims through the provision of:
• An accommodation scheme and training facility
• A social enterprise business
The people who are accommodated in an Emmaus scheme help to run the facility, they
prepare and cook the food, clean the premises and run the furniture recycling and any other
work related activities which may be set up. Emmaus Merseyside raised the funds enable the
construction of new residential accommodation in School Lane, Seaforth area of Boot to
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provide 28 self-contained bedrooms –together with on- site accommodation for two staff. The
scheme also includes catering kitchen facilities, communal dining area, lounge, IT training,
keep fit and other training facilities. Emmaus Merseyside have a 30 year Management
Agreement to operate this facility with Riverside Housing.
The Social Enterprise Activity: Purpose and Initial Scope
Our Social Enterprise activities provide further valuable training and work opportunities for
those involved in the Emmaus Community but also helps to generate income to contribute
towards making the whole operation sustainable in the longer term. We took over a 7,000 sq.
ft. former Joinery Workshop in Sandy Road, Seaforth in June 2014 and this is now beginning
to create a surplus. Alongside taking in donations of unwanted quality furniture and household
goods we are increasing our ability to up cycle goods, sell on Ebay and use social media for
marketing purposes. The Sandy Road Superstore can become a “destination” venue for those
looking for quality furniture and a wide range of other household goods etc.
This facility together with the other Re Use Shops at Irlam Road Bootle and Cheadle Avenue
Liverpool are run with the help of Volunteers and also the Companions living in the
accommodation nearby. The Business Manager is a key post, leading the organisation forward
as Emmaus Merseyside strengthens its trading activities and develops new enterprises to help
achieve financial sustainability in the longer term.
Opportunities for Partnership working
We have worked with and received valuable support from a significant number of local
community and voluntary organisations during the developmental stages of both the
residential scheme and the retail superstore. These include Tesco, Matalan, John Lewis,
Liverpool One, Speedy Hire, Edward Billington, Everton FC and Everton in the Community,
Merseyside Police, The Territorial Army, The Bosco Society, Sefton Metropolitan Borough
Council, Bright Moon Media, Crosby Housing Association, Liverpool and Bootle YMCA,
Compass, Local Solutions, Sefton Residents' Action Group, Waterloo Ward Community Forum,
Liverpool Volunteer Centre, Sefton CVS, Job Centre Plus, Crosby Training, Hi-impact
Consultancy Ltd., The University of Liverpool, Liverpool John Moores University, Liverpool
Hope University, Edge Hill University, Liverpool Housing Trust, the Beech Group, and Peel
Ports-Group.
We want to build on and extend these relationships since they provide valuable mutual
support. There is considerable scope to increase the variety of working links with public,
private and voluntary sector organisations as we move forward with our work.
In addition we have raised significant funds from a variety of charitable sources including the
Henry Smith Charity, Anne Duchess of Westminster Charity, the Holt Foundation, People’s Post
Code Lottery, Hemby Trust, along with others that wish to remain anonymous.
Furniture Recycling
The Superstore and Re Use Shops take in donated items of furniture for resale. Some repair
and renovation work might be undertaken depending on the skills available etc. Other items
could include books, clothing, toys and bric a brac. We have an agreement in place with
Liverpool One to collect unwanted items left behind in shop units when retailers/restaurants
vacate their premises. A working relationship with a local demolition company had also proved
mutually very beneficial. There is potential to build on this kind of arrangement.
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Key Activities and Tasks
To continue the development of the social enterprise activities we require an experienced and
highly competent Business Manager. This person will oversee the management of the present
trading activities and have a keen eye for further trading opportunities that may present
themselves. Developing cooperative working arrangements with other organisations whether
in the public, private or community sector will also be an important part of the job.
The Business Manager will need to develop and implement an effective and comprehensive
marketing strategy for Emmaus Merseyside to ensure widespread knowledge and
understanding of the different elements of our work and resources throughout the area.
Managing and reporting on performance will be an important part of this job to ensure timely
and relevant information is available to enable the further development of the various trading
activities. There is considerable scope to develop the social enterprise activities in response to
local community needs and market opportunities.
The Business Manager of the Superstore can make an important contribution to the successful
establishment and growth of social enterprise activities operated by Emmaus Merseyside.
This is an exciting opportunity to play a central part in developing a business:
• which is proven to generate substantial levels of income - as reflected by our trading
performance to date and by the outstanding track record Emmaus has nationally in
establishing socially profitable businesses
• that will - in time - provide employment and training opportunities for up to 28 people
and has the potential for many more
• that achieves exceptional outputs with regard income generation, recycling, job creation
and training opportunities, directly benefitting those disadvantaged in the labour and
housing markets in a severely deprived area of Merseyside.
What others have said about Emmaus
The Emmaus model is tried and tested over many years and has been subject to significant
independent evaluation. For example, Emmaus recently commissioned Just Economics to
undertake a Social Return on Investment study of its work and found that Emmaus projects
produced a return of £11 for every £1 invested or an average of £2 million per community.
For further information about our social impact, please read our “Making an Impact” reports at
http://www.emmaus.org.uk/sroi
Emmaus Merseyside
February 2017
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BUSINESS MANAGER
Job Description
Location:
Accountable to:
Responsible for:
Emmaus Merseyside, Seaforth Bootle
Chair of Trustees or nominated Trustee
Community Manager, Retail Manager(s) and Administrative posts
Overall Purpose of the Job
The Business Manager is responsible to the Board of Trustees for the overall strategy, direction,
development and management of the Emmaus Merseyside Community. The Business Manager has
particular responsibility for ensuring the social enterprise activities support the work of Emmaus
Merseyside with homeless people and enables the organisation to achieve both short and long term
sustainability.
Main Duties and Responsibilities
The Business Manager is responsible to the Board of Trustees for
Strategic Planning, Management and Development
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Developing, obtaining approval of and subsequently implementing, monitoring and reviewing the
Emmaus Merseyside Business Plan. This document and such other plans and proposals based
on the Business Plan will describe the various trading and other activities required to meet the
income generation targets of the organisation. They will identify all the resources and the other
implications requiring attention in order to deliver the targets specified within the timescales
identified. Detailed monitoring and review arrangements will be included.
The Business Manager will identify, test and where appropriate develop further trading
opportunities to strengthen the financial position of the organisation and contribute to its overall
sustainability. The Manager will be responsible for the development and implementation of all
new ventures.
Social Enterprise Activities
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Overseeing the management and development of the trading activities of Emmaus Merseyside
(Retail Charity Superstore, Re Use Shops and other trading ventures) to maximise their income
potential, to ensure they are run efficiently, in accordance with the relevant regulations and other
requirements and provide excellent customer service.
Developing, implementing and reviewing a strategic communications, marketing and PR plan for
the Community’s business operations in conjunction with other Managers and the relevant
Board members.
Analyse & evaluate the impact of “green/environmental/recycling” issues on the business model
and seek opportunities in this area to maximise income and minimise expenditure.
Ensure appropriate business practices are implemented and maintained.
Liaise with appropriate bodies to discuss and develop policy and operations.
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External Relations
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Devise, develop and implement the Community’s external relations activities including raising its
profile, protecting its reputation, building relationships, networking and, where necessary,
fundraising through effective communications and PR. This will include:
o Maintaining good relations with local authorities, business community and voluntary
organisations.
o Ensuring regular contact with the Press and other media, and being involved in local
events, where relevant.
o Ensure effective use is made of all relevant current and emerging channels for marketing
and communication including social media etc.
o Influencing local policy issues as they affect the Community or its business operations
o Liaising closely with other organisations offering parallel or similar services to the
homeless in the area
o Maintaining regular liaison and co-operation with Emmaus UK, Emmaus Europe and
Emmaus International in full agreement with the Board of Trustees.
o Showing solidarity with other Emmaus Communities and Groups, to encourage and
develop of new Emmaus Communities and, where appropriate, assist with their
mentoring.
Internal Relations
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In conjunction with the relevant Managers, ensure all day-to-day issues relating to the
Community are dealt with in accordance with agreed policies and best practice.
Day to day management of the Community staff, in line with Emmaus Merseyside Policies and
Procedures, agreeing and monitoring individual objectives with staff and reviewing performance
and salaries annually
Conduct monthly supervision for all managers and ensure that these managers conduct monthly
supervision for all their staff. Identify and arrange suitable training and development for
managers as part of monthly supervision
Support staff development through annual appraisal and performance reviews
Keep the Chair of Trustees and all other Trustees informed of Community matters and activities
in a timely manner using appropriate channels of communication and reporting.
Support the Community Manager, the Retail Manager and staff at such other trading activities
observe proper demarcation boundaries in relations with Companions and Volunteers.
Hear appeals by Companions on disputed decisions of the Community Manager and / or
Support Worker.
Report to and attend Trustee Board meetings and any sub-committees to report on all trading
and accommodation activity.
Financial Control and Budgetary Management
The post holder will have specific budgetary control for the Emmaus Merseyside residential and
business operations.
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To plan, manage and control the financial affairs of Emmaus Merseyside in collaboration with
the Treasurer, and the Community Manager including:
o Meeting monthly and annual budget revenues and delivering monthly and annual profit
targets as agreed by the Board of Trustees;
o Preparing the budget, operating to budget and reporting to the Board of Trustees;
o Evaluating and pursuing funding opportunities;
o Monitor accounting and ensure that robust financial controls are adhered to and operated to
the satisfaction of the Treasurer, the Board of Trustees and Auditors;
o Ensure value-for-money contracts are in place across the organisation and authorising
expenditure in-line with budgets for both residential and business operations
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Facilities and Operations Management
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Implement, delegating where appropriate, agreed tasks whilst ensuring that:
o the physical structure and contents of Emmaus Merseyside buildings and facilities are
consistent with: a) the requirements of an Emmaus Community, b) budgeted expenditure, c)
the requirements of those funding the Community and d) all relevant legal requirements
including those relating to fire, access, health and safety and multiple occupancy;
o the Community and its operations are managed in conformity with the policies and
procedures approved by the Board of Trustees including Health & Safety, Access, Risk
Management and HR;
o all policies and procedures are implemented, reviewed and updated on a regular basis for
approval by the Board of Trustees;
o appropriate insurance cover is maintained for the assets & potential liabilities of the
Community.
Recruitment and Management of Staff and Volunteers
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In consultation with the Community Manager and other staff, review the short, medium and longterm HR needs, tasks and issues, ensuring the effective recruitment, retention, development
and training of staff, Companions and volunteers in agreement with the Board of Trustees.
Ensure HR policies are developed and reviewed regularly in line with Emmaus UK
recommendations and current legislation, and implemented once approved by the Board of
Trustees.
Manage day-to-day HR issues in line with the HR policy, best practice and employment
legislation.
The Delegation of Responsibility for Residential Operations to the Community Manager who
shall be responsible for:
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the line management of residential community staff team to ensure the proper and effective
operation of the Emmaus Community drawing on best practice and experience from across the
Emmaus network and elsewhere.
the preparation of a personal development plan for each Companion, arranging appropriate
training and work opportunities and such other support and assistance as may be required to
improve their health and well- being.
liaison with the wide range of other services and agencies to ensure Emmaus Merseyside is
able to meet the diverse and changing needs of Companions and enable them, at the time of
their choice, to move on to live independently.
maintaining and providing accurate up to date records of the information required to report
regularly on the performance of the Emmaus Community to the relevant agencies ( including but
not only : Sefton MBC, Emmaus UK, Riverside etc.).
managing the Community building in accordance with the relevant fire, access, health and
safety, food hygiene and all other relevant requirements for the safe, secure and pleasant
environment for Companions, Volunteers and staff
hearing appeals by Companions on disputed decisions by the Support Worker or other staff
managing and accounting for the financial affairs of the Community including making timely
claims for Housing benefit, helping Companions with their day to day budgeting etc., ensuring
proper administration and safe keeping of Companions’ allowances together with maintaining
the necessary food and all other supplies required for effective functioning of the Community.
Managing and participation in a rotation to ensure 24 hours, 7 days per week Community and
Companion support as required
Perform sleep-in duties in order to respond to incidents relating to Health and Safety, Security,
emergencies, or other similar requirements etc.
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Responsibility for day-to-day Business Operations
 The Business Manager will oversee the day-to-day operations of retail and other business
functions, including the management of the shops, vehicles, logistics and warehouse.
 The Business Manager will oversee the assignment of Companions’ and Volunteers’ duties.
in liaison with the other staff.
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Other Duties
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Attend meetings
Perform any other tasks or duties deemed necessary by the Board of Trustees.
General
Emmaus works with vulnerable people. Staff and volunteers must observe the proper demarcation and
professional boundaries while performing their role.
The post holder must always act in a way which will maintain the good reputation of Emmaus
Merseyside, upholding the policies and procedures of Emmaus. The post holder will strive to preserve
good working relationships with Staff, Volunteers, Companions and the Trustees, keeping the
appropriate key personnel well informed of significant matters relating to the Community
We expect you to carry out your job responsibilities in an environmentally aware manner. Our aim is to
ensure all resources are utilised effectively and efficiently. You will be expected to apply sound ‘value
for money’ principles in undertaking purchasing or supply of goods and services.
In Emmaus, volunteers are an important resource and make a vital contribution to Emmaus’s aim to
take action to help disadvantaged people. You will be expected to encourage, develop and support
volunteer involvement in our work.
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Business Manager
Person Specification
Principally Assessed
through:
Application form (A)
Interview (I)
Presentation (P)
Reference (R)
EDUCATION
Essential
 Qualification in relevant subject to degree level or above, or equivalent
experience and expertise
Desirable
 Other related professional education and/or training
SKILLS
Essential
Interpersonal:
 Networking skills
 Customer service
 Conflict resolution and negotiation
Professional:
 Retail management
 Sales, promotion and marketing
 Line management skills
 Analytical and problem solving skills
 Budget management and accounting skills
 Effective organisational and time management skills
 Excellent written and verbal communication skills, to include public speaking
Technical:
 Good ICT skills including Microsoft Office, databases, internet and email
Desirable
 Project management skills
 Logistics management
 Stock control and management
 Facilitation
 Mediation
EXPERIENCE
Essential
 Proven track record of sound business development
 Effective retail and commercial management
 Proven project management experience
 Proven strategic management experience
 Financial and budget management and control
 Implementing systems and processes
 Proven experience in people management and leadership
 Training and development
Desirable
 Experience of running a successful social enterprise,
 Working with a Board of Trustees
 Recycling and second-hand retail
 Experience of initiating and running high profile events
 Fundraising
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A
A,I,P
A,I,R
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Facilities management
Working with vulnerable people
Volunteer management
Communications and PR
Leading and organisation, or part of an organisation, through change or period of
growth
KNOWLEDGE
Essential
 Issues surrounding confidentiality, data protection and information governance
 Professional boundaries
 Demonstration of a belief in and the ability to adopt and work within the
Emmaus ethos and principals
 Human Resources at a minimum of line management level
Desirable
 Knowledge and understanding of issues surrounding homelessness
 Understanding of the Retail operating software,
 Retail and trading law
 Health and Safety: Fire safety, COSHH, manual handling, risk assessment, first
aid, food hygiene
 Residential management
OTHER
Essential
 Has the confidence actively to seek advice and help from peers and/or board
and a willingness to flag up potential risks and problems thus avoiding 'costly
surprises'
 Accepting and promoting the values and ethos of Emmaus
 Effective team worker
 Ability to work on own initiative
 Empathetic and diplomatic, working and relating to a diverse range of people
 Highly self-motivated
 Flexible attitude to work, able to attend weekend and evening meetings
 Effective listener
 Ability to stay calm under pressure
 Awareness and understanding of Equality of Opportunity
 Ability to work unsocial hours and undertake local and UK wide travel as and
when required
A,I,P
I,P,R
Desirable
Understanding of the Emmaus Movement both in the UK and internationally
Terms and Conditions of Employment: Summary Points
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Salary-in the region of £30,000 negotiable
Bonus- We are currently working on a performance related pay scheme not to be implemented
before April 2017
Working Hours – full time hours are 35 hours per week, which will need to be worked flexibly to
meet customer demand.
Flexible Working – Options are available, subject to the requirements of individual roles and work
priorities.
Annual Leave – 25 days per annum, plus 8 bank holidays.
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