Download Systems Administrator | Client Support

Patrick Wilkes
19 Valley CT, Secaucus NJ 07094|Phone: (201) -486-0877|Email: [email protected]
SUMMARY
An accomplished systems administrator with over 15 years’ experience in the Information Technology
field as a member of the United States Navy and civilian workforce. Effectively planned, installed,
configured, and optimized IT infrastructure independently and as part of a team.
HIGHLIGHTS OF SKILLS
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Team Supervision
Trading Operations
MS Exchange/Office 365
LAN/WAN Networking
Linux Terminal (SSH)
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Training & Mentoring
FOREX Platforms
DNS/DHCP
VMWare/Hyper-V
MS Windows
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Project Management
MS SQL & MySQL
Systems Administration
G-Suite
AWS/VPN
EXPERIENCE
Visual Trading Systems – 10/2016 – Present
Manager of Technical Operations and Support
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Reported directly to the CEO on all technical and client support matters of the company.
Provided weekly and monthly reports to CEO on amount of current and completed support
requests.
Managed a localized team of 3 personnel and remote team of 2 overseas, assigning tasks and
overseeing all progress on helpdesk tickets.
Trained direct reports on company trading execution routes and VT platform user and
administrative functions.
Travelled overseas to meet and integrate remote personnel to be used as overnight support.
Coordinated with third party vendors on purchasing and implementation of infrastructure
enhancements using software and web applications.
Authored administrative and user manuals for staff and client usage.
Oversaw and assisted in all new client liquidity connections between banks and trading platforms.
Implemented Spiceworks help desk ticketing system to organize and report all technical and support
issues from clients, improving client communications with their issues.
Assisted CTO and Development team in implementation and management of Amazon Web Services
(AWS) modules and VPN access.
Visual Trading Systems – 3/2016 – 10/2016
Systems Administrator
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Directly responsible for creating, configuring, archiving, and maintaining all individual and group
trading accounts on MT4, cAxis, and VT Forex platforms.
Provided in office and on-call 24/5 technical support to Risk Management team.
Assisted in MySQL database management, maintenance, and updates.
Created specific views, triggers, and queries in database schemas to assist in report gathering for
support teams and client managers.
Provisioned and managed over 95 virtual machines through Softlayer cloud infrastructure, ranging
from remote personnel terminals to web servers and application servers.
Supported office staff of 25+ personnel with tech support issues including; workstation setup,
credentials to all trading and office platforms, email (Office 365 & G-Suite), and Skype Business.
Relocated all staff equipment to new office location.
Provided updates to Linux web servers via SFTP and SSH Terminal.
VideoBank Digital - 5/2012 – 3/2016
Systems Integrator | Systems Administrator | Client Support | Project Manager
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Planned and built client specific systems consisting of VMWare ESXi hosts and physical servers,
CISCO & HP network switches, Windows 2008 R2 & 2012 virtual and physical machines, Windows 7
workstations, and Dell & HP SAN storage devices with VideoBank proprietary software installed.
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Managed entire workflow of client projects, from draft documentation, system build, quality
assurance, and installation at client site.
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Trained and mentored personnel on software and hardware used in various projects.
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Created test plans, installation and troubleshooting guides, and user manuals.
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Onsite installation of fully built systems to commercial and government clients.
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Administered, configured, and maintained company exchange server running Microsoft Exchange
2010 & 2013.
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Lead administrator in moving all company email accounts to Office 365 cloud environment.
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Troubleshot support issues for existing clients systems via VPN remote logins.
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Supported local infrastructure issues with network Windows servers and workstations.
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Maintained software and hardware inventory with all license keys and serial numbers in excel
spreadsheets.
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Assisted in Microsoft SQL Server database creation, modifications, automated backups, and indexing
on systems running SQL Server 2005, 2008 R2, and 2012.
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Developed SharePoint site maintaining all company files and documentation.
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Streamlined workflow for fellow VideoBank employees by developing small troubleshooting
applications in Visual Basic.
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Configured Group Policy Objects (GPO’s) for specific client system builds in order to enhance
security measures.
Statue of Liberty – Ellis Island Foundation – 11/2009 – 5/2012
Network Engineer | Systems Administrator
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Sole administrator of Office 365 email and service accounts for 50 users.
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Resolved database administration issues for the American Family Immigration History Center and
Wall of Honor at Ellis Island
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Accountable for ensuring database connectivity between the various divisions within the
organization.
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Administered backups of all server databases, data and user files.
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Maintained and dismantled various networking systems for the company.
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Fixed hardware complications that ranged from physical damage, incompatibility and outdated
resources.
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Responsible for scheduling and appearing at meetings with contractors.
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Collaborated with vendors to deal with updates, routine maintenance and administration.
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Created cooperative efforts with NPS partners by providing additional technical support on both Ellis
and Liberty Island.
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Supplied assistance for updates in retail software
United States Navy – 8/2000 – 11/2008
Information Systems Technician
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Operated and maintained information systems including LAN/WAN installation, maintenance, and
backup
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Data management of two servers with 100+ workstations per server
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Assisted in designing and coordinating the development of integrated information system databases
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Responsible for accountability and configuration of all electronics, hardware, and software.
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Assisted in installation, upgrades, and maintenance of all PC hardware and software assets for the
command center
EDUCATION
Grantham University – 5/2010 – 8/2013
Bachelors of Science: Computer Science
SECURITY CLEARANCE
TOP SECRET | SCI
Able