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BETA TESTER SUPPORT
SETUP
Click on a question or scoll down to find answers.
1.What are the minimum requirements for mobile devices to install
and/or control the Savant system?
2. Why did I get an “Untrusted Enterprise Developer” message?
3. I am having trouble setting up the Savant Host, what should I do?
4. How do I add the Savant Remote to the Savant system during initial setup?
5. Setting up the Lamp Controller
6. What do I do if an “Unable to Connect to Your Device” message displays?
7. What do I do if I am not getting any response to the test commands during setup?
8. What is a Component/Third Party Device?
9. What is a Device?
10.How do I troubleshoot my devices and components?
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
WHAT ARE THE MINIMUM REQUIREMENTS FOR MOBILE DEVICES TO INSTALL
AND CONTROL MY SAVANT DEVICES?
iOS:
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iOS 9.0 or later
Bluetooth 4.0 or later
Wi-Fi enabled on 2.4 GHz network or dual band network router
iPad 3 or later
iPhone 4 and later
Android:
– Android 4.4 or later
– Bluetooth 4.0 or later
– Wi-Fi enabled on 2.4 GHz network or dual band network router
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
WHY DID I GET AN “UNTRUSTED ENTERPRISE DEVELOPER” MESSAGE?
Attempting to download the Savant App from Crashlytics during Beta testing results
in an “Untrusted Enterprise Developer” message on iOS devices. Please use the following
steps to allow the Savant App download:
1.Tap Cancel to dismiss the error.
2. Go to Settings on the iOS device.
3.Select General.
4. Scroll to the bottom of the list and select Profiles & Device Management.
5.Select Savant Systems, LLC.
6.Select Trust Savant Systems, LLC.
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
I AM HAVING TROUBLE SETTING UP THE SAVANT HOST, WHAT SHOULD I DO?
– Is the Host plugged in?
– Is your mobile device within 30 feet of the host?
– Is Bluetooth 4.0 or higher enabled on your mobile device?
(FAQ: Enabling Bluetooth on Your Mobile Device)
– Is the LED status light on the back of the Host solid green?
– If the above actions have not resolved the issue, please see the following
troubleshooting information.
Troubleshooting Information:
1. When you see the solid yellow LED status light, wait 60 seconds while the Host connects.
2. If the host does not connect:
– Factory reset by gently pressing and holding a paperclip the against the reset button
(located in the pinhole on the back of the Host) until the LED is flashing red, then release.
– Continue with Savant App setup.
– When asked, select Restore the Configuration.
3.You should then see the solid yellow LED status light; wait 60 seconds while
the Host connects.
4.When the LED status light turns solid green, the Host is connected and should
be functioning properly.
5. If the issue persists, contact Savant Support.
PINHOLE
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
HOW DO I ADD THE SAVANT REMOTE TO THE SAVANT SYSTEM DURING INITIAL SETUP?
– Is the Remote Base plugged in?
– Is your mobile device within 30 feet of the Remote Base?
– Is Bluetooth 4.0 or higher enabled on your mobile device?
(FAQ: Enabling Bluetooth on Your Mobile Device)
– Is the LED status light on the bottom of the Remote Base solid green?
– If the above actions have not resolved the issue, please see the following
troubleshooting information.
Troubleshooting Information:
1.When you see the solid yellow LED status light on the Remote Base, wait 60 seconds
while the Base connects.
2. If the Base does not connect:
– Factory reset by gently pressing and holding the reset button (located on the bottom
of the Base) until the LED status light is flashing red, then release.
– Continue with Savant App setup.
3.You should then see the solid yellow LED status light; wait 60 seconds while the
Remote Base connects.
4.When the LED status light turns solid green, the Remote Base is connected and should
be functioning properly.
5. If the issue is still unresolved, contact Savant Support.
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
SETTING UP THE LAMP CONTROLLER
– Is the Lamp Controller plugged in?
– Is your mobile device within 30 feet of the Host?
– Is Bluetooth 4.0 or higher enabled on your mobile device? (FAQ: Enabling Bluetooth
on Your Mobile Device)
– Is the LED status light on the side of the Lamp Controller solid yellow or blinking yellow?
– If the above actions have not resolved the issue, please see the following
troubleshooting information.
Troubleshooting Information:
1. When you see the solid yellow LED status light, wait 60 seconds while the Host connects.
2. If the Lamp Controller does not connect:
– Factory reset by gently pressing and holding a paperclip the against the reset button (located
in the pinhole on the bottom of the Lamp Controller) until the LED status light is flashing red,
then release. Note: The Lamp Controller must be plugged into a working outlet. Do not insert
the paperclip into the wall outlet or the outlet on the side of the Lamp Controller.
– Continue with Savant App setup.
3.You should then see the solid yellow LED status light; wait 60 seconds while the Lamp
Controller connects.
4.When the LED status light turns solid green, the Lamp Controller is connected and should
be functioning properly.
5. If the issue is still unresolved, contact Savant Support.
PINHOLE
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
WHAT DO I DO IF AN “UNABLE TO CONNECT TO YOUR DEVICE” MESSAGE DISPLAYS?
– Turn all your Savant devices on.
– Make sure your mobile device is within 30 feet of your Savant Host and other Savant devices.
– If the above actions have not resolved the issue, please see the following
troubleshooting information.
Troubleshooting Information:
iOS:
1. Go to Settings on the iOS device.
2.Select Bluetooth.
3. Turn Bluetooth off and back on.
4. Select the Savant App from your mobile device again.
5. If the issue persists, contact Savant Support.
Android:
1. Go to the Settings App on your Android device.
2. Clear your Bluetooth cache.
3. Select the Savant App from your mobile device again.
4. If the issue persists, contact Savant Support.
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
WHAT DO I DO IF I AM NOT GETTING ANY RESPONSE TO THE TEST
COMMANDS DURING SETUP?
– Make sure you have a clear line of sight between your Savant Remote Base
and the audio/video device(s) you are controlling.
– If there is not a clear line of sight, you will need to add a Savant Blaster to your setup.
– Place the Savant Blaster in front of the audio/video device(s) you want to control.
The App will let you know when it’s time to set up your Blaster.
If the issue persists, contact Savant Support.
REMOTE
BASE
BLASTER
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
WHAT IS A COMPONENT/THIRD PARTY DEVICE?
– Components are the audio/video devices manufactured by third party companies
(non-Savant or Savant Partners).
– Components can be almost any piece of entertainment hardware.
– Components are viewed and managed in the Remote section of the Device pane
in the Savant App.
Some examples of components: streaming media players, audio/video receivers, televisions,
and video-game consoles.
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
WHAT IS A DEVICE?
– Devices may be made by Savant or one of our partners, such as Sonos.
– Devices will have their own entry on the Device pane in the Savant App.
Some examples of devices are: Sonos Playbar, Savant Remote, and Savant Lamp Control.
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP
BETA TESTER SUPPORT
HOW DO I TROUBLESHOOT MY DEVICES AND COMPONENTS?
– Is your device or component powered on?
– Are you within 30 feet of your Savant Host and other Savant devices?
– In your designated room, are all your Savant devices within line of sight of your
Savant Remote Base?
– Are all your Savant devices powered on?
– If the above actions have not resolved the issue, please see the following
troubleshooting information.
Troubleshooting Information:
1. Open the Savant App
2. Swipe from left to right on the Home Screen to reach the Device Pane
3. Tap the Device that is not working.
4. If it is a Component tap Remote in the Device Pane and then locate the Component.
5. Tap the white X in the top left corner to remove the device/component.
– For Savant Remote, Savant Lamp Control or Savant Blaster, factory reset the device
before proceeding to step 6.
6.Re-add the device/component to your Savant system by tapping the + sign in the top
left corner of the Device Pane and follow the on-screen instructions.
7. If the issue persists, contact Savant Support.
Telephone support on 1-855-5SAVANT SAVANT.COM/BETAHELP