Download Customers People Community

Economic
Climate Change
Environment
Ongoing profitability
Carbon risk
Environmental risk
FY2013 target:
Underlying profit:
$590-$640 million
FY2013 target:
Emissions intensity of investments in new generation
capacity lower than 0.7 tonnes per MWh.
FY2013 target:
100% of approved risk register actions for the
highest environmental risks implemented in
accordance with targeted milestones.
Sustainable growth
Energy generation sources
Water management
FY2013 target:
Improvement in return on funds employed
FY2013 target:
Increase renewable investment capacity to 1,740
MW.
FY2013 target:
Increase number of dedicated monitoring
bores and stream gauging sites relative to
overall number of CSG wells/sites.
Customers
People
Community
Customer experience
Employee engagement
Community engagement
FY2013 target:
Customer satisfaction score > major
competitors
FY2013 target:
Meet the ORC International “Best Performing Zone”
Benchmark – 71%.
FY2013 target:
100% delivery of promises made to the
community
Customers in hardship
Organisational safety
Community contribution
FY2013 target:
FY2013 target:
TIFR: < 4.9
FY2013 target:
Establish framework for SROI analysis, with
outputs of Energy for Life strategic
partnerships managed annually.
5% reduction in the ratio of average energy debt of
Staying Connected customers to average NEM
household electricity bill.
Note: this target excludes LYA employees