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An important message for agency principals from FAIA regarding:
BROKER FEES
Recent media reports and a high profile lawsuit concerning “bid rigging” and “Placement
Service Arrangements (PSAs) by insurance “brokers” in other states has generated
concern among Florida’s “agent” community. Even though the lawsuit was filed in New
York and even though it pertains to “brokers,” not agents, you may be asked about the
lawsuit by clients or contacted by lawmakers, the media, carriers, or others regarding
your contingency arrangements or Florida’s approach to agent licensing. This is being
provided as background talking points and not necessarily for widespread dissemination
to others. Having this background should help you give a more informed response and
head off unnecessary regulatory actions based on misinformation. Also, this message
includes only general information and comments, and is not intended to provide specific
advice about individual legal, business or other questions. It was not prepared for and is
not a substitute for independent evaluation of any business practice. If specific legal or
other expert advice is required or desired, the services of an appropriate, competent
professional, such as an attorney, should be sought.
Agent vs. Broker
Most states use a licensing approach similar to Florida’s by certifying “agents” for the
sale of insurance products. An agent can be an employee (i.e. Allstate), an exclusive
independent contractor (State Farm), or, as is the case with independent agents, can
represent numerous insurers, each with different commission arrangements. In a few
states (California and New York, for example) a “brokerage” licensing system is utilized
in conjunction with the agent approach. Under a brokerage arrangement, the
intermediary is not an agent of the insurer but is a contracted representative of the
consumer. The brokerage arrangement, therefore, is not only a different approach but
also a diverse collection of legal, ethical and business considerations.
Background
A lawsuit was filed in New York recently alleging that an insurance broker engaged in
certain illegal business practices that resulted in illegal fees being paid by some
insurers. An executive summary is provided below of the allegations in that lawsuit and
the remedies sought by it.
The business practices at issue in the lawsuit are important to the insurance industry as
a whole because they involve alleged bid rigging and steering of business by a broker to
carriers offering the broker higher fees. This can often be confused with agent
arrangements regarding the payment of contingency fees, production bonuses, and the
like.
As far as brokers are concerned, there are a variety of arrangements used including
fees paid by insurers. Broker fees paid by insurers may be affected by factors such as
the nature of the broker’s services, amount of business being placed, complexity of
coverage, and loss experience of the client. Each carrier negotiates these
arrangements, called Placement Service Agreements separately with the brokers that
sell the carrier’s insurance.
Your national association (IIABA) has a Policy Regarding Broker Placement Service
Agreements, which was adopted on October 8, 2004, (click here). It recognizes the
value that Placement Service Agreements (PSAs) can have in aligning the needs and
interests of brokers with their clients. It also urges brokers with PSAs to disclose the
existence of those arrangements to their clients prior to the placement of insurance
coverage and to conduct business in compliance with applicable state and federal law.
Florida agents should review the IIABA policy keeping in mind any carrier agreements
and compensation arrangements and Florida’s agent vs. broker licensing scheme.
Click here for an Executive Summary of the NEW YORK LAWSUIT.
Future Actions and Suggestions
Since the lawsuit was filed in New York State court, its outcome can have a binding
effect only on brokers doing business in New York. Any speculation about its outcome,
especially without access to all the evidence and facts, is conjecture. It has been
reported that two employees of AIG’s American Home Assurance Company (its excess
casualty division) and one executive of ACE Ltd. already have pleaded guilty to charges
in connection with their dealings with Marsh. And it also has been reported that the
investigation is continuing, with additional civil and criminal charges expected to be filed.
FAIA and IIABA will monitor the progress of the lawsuit and provide updates about its
key developments.
Because the issues underlying the lawsuit have gotten attention from some in Florida’s
media, consumers and others, and because the Florida Legislature may have a special
legislative session in December, it’s possible for misguided proposals to surface. Being
knowledgeable about the details of the New York lawsuit and the different licensing
scheme used in Florida may be of significant benefit if you are contacted about the need
for addressing the issue in Florida. So, too, might the following facts:
1)
Insurance agencies that sell business and personal lines insurance to customers
pursuant to agency appointment agreements are not the subject of any allegation
of misconduct in the New York/Marsh lawsuit. Entities proven to have engaged
in the alleged activities such as bid rigging, price fixing, etc, should be punished
to the full extent of the law
2) Contingent commissions are legal under the insurance laws of all 50 states and
the District of Columbia, and are NOT THE SAME as fees paid under PSAs.
Contingent commissions are based on year-end calculations that typically
consider profitability, loss experience, and other factors.
Contingency agreements benefit consumers by rewarding activities related to
quality assurance of submissions, professional underwriting, claims assistance,
risk management and loss prevention. Thus, contingency agreements work to
keep rates down because carriers don’t have to perform or secure the rewarded
services through expensive, unaffiliated parties.
3)
Commission payments and incentive compensation are a legal and effective
means of compensating sales professionals in every industry. Their use is
widespread, with varying factors that account for profitability and productivity.
From refrigerators to cars, homes, and business equipment, compensation that
rewards a sales force for excellence is sound business practice.
4)
The compensation structure, including initial and contingent commission,
is not the problem—the problem is the alleged illegal activity to obtain that
compensation. Such activity is condemned by the independent agent
community and those proven guilty should be punished to the full extent of
the law.
Finally, for agents seeking ways to proactively communicate with clients, the following
two sample letters prepared by IIABA should be of benefit. (Click here if you are a
Trusted Choice agent). (Click here if not).
If specific legal or other expert advice is required or desired, the services of an
appropriate, competent professional, such as an attorney, should be sought. As always,
FAIA will continue to keep you up to date on any developments. In the meantime, you
should feel free to email questions to [email protected]
The Florida Association of Insurance Agents