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Matakuliah
Tahun
: S0902 – Manajemen Infrastruktur
: 2010
Topic 4
Total Quality Management
Concept in Infrastructure
Session 08-09
Learning outcomes
Mahasiswa dapat
menghubungkan
kualitas
manajemen dalam
pelayanan infrastruktur
Bina Nusantara University
3
Mind Map ( Topic 4 )
Bina Nusantara University
4
Contents
• Design for Infrastructure
Service life
• Maintenance & Rehabilitation
Strategies
• Dealing for another alternatives
Bina Nusantara University
5
Design for Infrastructure Service life
A product's service
life is its
expected lifetime, or the
acceptable period of use in
service
Design for Infrastructure Service life
Service life is different from a predicted life, or
MTTF/MTBF (Mean Time to Failure/Mean Time Between
Failures)/MFOP(Maintenance-free operating period).
Predicted life is useful such that a manufacturer
may estimate, by hypothetical modeling and
calculation, a general rule for which it will honor warranty
claims, or planning for mission fulfillment.
Design for Infrastructure Service life
The difference between service life
and predicted life is most clear when
considering mission time and
reliability in comparison to MTBF
and service life.
Design for Infrastructure Service life
Provide
by construction
1.
2.
3.
4.
Pre-project
Construction activities
Project finalization
Post Project
Design use
Planning use
1. Program schedule updates
2. Cost estimating updates
3. Progress estimating
procedure updates
Evaluation of design
assumptions,Material
estimates,
Cost estimates,Analyses
methods, properties
used,
etc
Evaluation use
Maintenance use
1. Selection of evaluations
Sections
2. Scheduling of
Measurement
3. Relating measured to
Performance and
behavior
1. Scheduling and
allocation of
Maintenance Resources
2. Development of
Efficient Maintenance
procedure
Design for Infrastructure Service life
1. Pre-project
–Utilities
–Materials acquisition and evaluation
–Contract preparation and tenders
–Project organization
–Specifications
Design for Infrastructure Service life
2. Construction activities
– Construction progress
– Actual quantities
– Quality Control
– Actual properties and geometries
– Records
– Actual costs
Design for Infrastructure Service life
3. Project Finalization
–Final qualities and locations
–Final costs
–Records of special problems
Design for Infrastructure Service life
4. Post Project
–Safety provisions ( signs, marking )
Maintenance & Rehabilitation Strategies
Strategies involved systematic identification
of available options, include :
1. Do crisis maintenance only
2. Maintain the worst facilities first
3. Perform opportunistic maintenance
when related work is scheduled
4. Use pre-specified maintenance cycle
Maintenance & Rehabilitation Strategies
Strategies involved systematic identification
of available options, include :
5. Repair those components with the highest
risk of failure
6. Use preventive maintenance
7. Reduce the demand for wear and tear on the
facility
8. Compare the economic advantages of
maintenance strategies
Maintenance & Rehabilitation Strategies
• Total Quality Management ( TQM ) ::
is a management
philosophy that
seeks to integrate all organizational
functions to focus on meeting customer
needs and organizational objective
Maintenance & Rehabilitation Strategies
• Quality Assurance ( QA ) ::
all planed actions necessary to
provide adequate confidence that a
product or service will satisfy given
requirements for quality
Maintenance & Rehabilitation Strategies
• Quality Assurance ( QA ) ::
Scope ::
• What do we want? ( planning and design )
• How do we order it ? ( construction plan and
specifications )
• Did we get what we ordered ? ( inspection, sampling,
and testing )
• What if we don’t get what was ordered? ( reject, penalty,
marginal )
• What if we get better than ordered ? ( Bonus? )
Maintenance & Rehabilitation Strategies
• Quality Control ( QC ) ::
stands for operational techniques
and activities aimed both at
monitoring a process and at
eliminating causes of
unsatisfactory performance
Maintenance & Rehabilitation Strategies
Quality Control ( QC ) ::
Scope ::
• QC is method used to ensure the product / work will be
accepted
• Contractors or suppliers impose a QC system of
inspection and sampling and testing on themselves
• Without QC , a contractor or supplier doesn’t know
whether a proper level of quality being achieved
• QC may not be specified by the agency , but is essential
Maintenance & Rehabilitation Strategies
• Total Quality Management ( TQM ) ::
is a management
philosophy that
seeks to integrate all organizational
functions to focus on meeting customer
needs and organizational objective
Maintenance & Rehabilitation Strategies
Total Quality Management Concepts ::
1. Quality Strategy
2. Customer orientation
3. Employee involvement
4. Process centered approach
5. Problem solving tools
Maintenance & Rehabilitation Strategies
Total Quality Management Concepts ::
6. Continuous improvement
7. Benchmarking
8. People orientation
9. Life cycle Maintenance Plan
Dealing for another alternatives
For many years, civil engineering has dealt with
group of standard materials, including
conventional steel, Portland Cement, Asphalt
concrete, brick and pipe, glass, wood, and
naturally occurring aggregates.
in the last century, a variety of new materials
have been tried in various civil engineering project.
Dealing for another alternatives
New Material usage :
1. CRCP Pavement ( continuously reinforced
concrete pavement ) 1950-Texas
2. Corten Steel for building construction- 1970
3. Chemcrete asphalt concrete mixes -late 1970s
4. Polymer applications in construction ( polymers, cast
polymer product, Polymer modified asphalt)
5. Fiber Reinforced Plastics ( FRP )
Dealing for another alternatives
New Material usage :
6. Geosynthetics materials - 1960
Dealing for another alternatives
1. Handling and diminishing resources
2.
3.
4.
5.
6.
Environmental Impact
Energy related issue
New Methods and material for infrastructure use
Dealing with shrinking natural aggregate resources
Evaluating materials ( waste and reclaimed materials )