Download Message Meaning Suggested Solutions

Message
Meaning
Suggested Solutions
BOOTP problem
There is a problem with the
BOOTP has a problem.
network.
Reconfigure DHCP/static IP
• Check your network
environment, or contact your
network administrator.
BOOTP problem
BOOTP has a problem.
Switching
to Auto IP
There is a problem with the
network.
• Check your network
environment, or contact your
network administrator.
Connection Error
Connection with the SMTP
server
failed.
• Check the server settings and
the network cable.
Data Read Fail
Check USB key
Time expired while reading
data.
• Try again.
Data Write Fail
Check USB key
Storing to the USB memory
failed.
• Check the available USB
memory space.
DHCP problem
DHCP has a problem.
Reconfigure
BOOTP/static IP
There is a problem with the
network.
• Check your network
environment, or contact your
network administrator.
DHCP problem
DHCP has a problem.
Switching to
Auto IP
There is a problem with the
network.
• Check your network
environment, or contact your
network administrator.
Door is open.
Close it
The front door is not securely • Close the front door until it
latched.
locks into place.
Enter Again
File Format is Not
Supported
You entered an unavailable
item.
The selected file format is
not
• Enter the correct item again.
• Use the correct file format.
Fuser error
There is a problem in the
machine.
• Turn the machine off and turn
it on again. If the problem
persists, call for service.
Group Not Available
You have tried to select a
group
location number where only
a
single location number can
be
used, such as when adding
locations for a multiple send
operation.
• Use a speed dial number or
dial number manually using
the number keypad.
IP Conflict
This IP address conflicts
with that
of other system
The IP address is used
elsewhere.
• Check the IP address or obtain
a new IP address.
Jam bottom of duplex
Paper has jammed during
duplex
printing.
• Clear the jam.
Message
Meaning
Suggested Solutions
Jam in exit area
Paper has jammed in exit
area.
• Clear the jam.
Jam inside Machine
Paper has jammed inside the
• Clear the jam.
machine.
Jam top of duplex
Junk Fax Error
Junk Fax Job Cancelled
Line Busy
The line is already
engaged.
Try later
Paper has jammed during
duplex
printing.
The machine has received a
fax
from a fax number registered
• Clear the jam.
• The received fax data will be
deleted. Reconfirm junk fax
setup.
The receiving fax machine
did not
• Try again after a few minutes.
answer or the line is already
engaged.
Mail Size Error
Mail exceeds than server
support
Your machine cannot connect
with
the receiving fax machine or
has
lost contact because of a
problem
with the phone line.
The mail size is larger than
the
supported size by SMTP
Mail Size Error
One Page is Too Large
Single page data exceeds the • Reduce the resolution and try
configured mail size.
again.
Line Error
The Fax Line has a
problem.
Try again
• Try again. If the problem
persists, wait an hour or so for
the line to clear again. Or, turn
the ECM mode on
• Divide your mail or reduce the
resolution.
Memory Full
Cancel | Start
The memory is full.
• Press the left/right arrows to
highlight Cancel or Start, then
press OK. If you select Cancel,
the machine stops the Fax job.
If you select Start, the
machine only sends scanned
documents of the Fax job.
Memory Full
Divide the Job
The memory is full.
• Split the transmission into
more than one operation.
Memory Full
Fax memory is full. Print or
The memory is full.
remove
received Fax job
Network Error
There is a problem with
the
t
k
Network Problem
Network cable is not
connected.
Check it
• Print or remove the received
fax data in the memory.
There is a problem with the
network.
• Check your network
environment, or contact your
network administrator.
The machine is not
connected
with a network cable.
• Connect the machine to the
network with a network cable.
Message
Meaning
Suggested Solutions
Network Problem
Network card is not
installed.
There is a problem on the
network
interface.
• Turn the power switch off and
on. If the problem persists, call
for service.
No Answer
The remote fax machine
has not
answered
The remote fax machine has
not
• Verify the number to ensure
answered after several redial that it is correct.
attempts.
No such job
You are performing an Add
Pages
or Cancel Job operation, but
there
are no jobs waiting.
• Check the display to see if
there are any scheduled jobs.
The display should indicate if
any scheduled jobs are in
Standby mode, for example,
Delay Fax.
Original paper Jam
The original has jammed in
the
document feeder.
• Clear the jam.
Output bin Full
Output bin Full. Remove
printed
paper
• The document output tray can
hold up to 150 sheets of plain
The document output tray is paper. Once the paper is
full.
removed from the document
output tray, the printer
resumes printing.
Paper Empty in [yyy]
Paper is empty in [yyy].
Load paper
There is no paper in the tray. • Load paper in the tray.
Paper Jam in MPT
Paper Jam in tray 1
Paper has jammed in the
Bypass
Tray area.
Paper has jammed in the
tray1
• Clear the jam.
• Clear the jam.
Paper Jam in tray 2
Paper has jammed in the
tray2
area.
• Clear the jam.
Paper mismatch [yyy]
Load [zzz][xxx] Continue
Cancel
The paper size specified in
the
printer properties does not
match
the paper you are loading.
• Select Continue or Cancel. If
you select Cancel, the printing
job will stop. Load the correct
paper in the tray. If you select
Continue, the printing job will
continue.
• This message appears when
Pickup roller is worn
The pickup roller has reached
the pickup roller is worn.
[yyy] pickup roller is worn. the
Replace the pickup roller with a
Replace with new one
end of its lifespan.
new one. Call for service.
Fuser Door is open.
Close it
The fuser door is not
securely
latched.
• Close the fuser door until it
locks into place.
Message
Meaning
Suggested Solutions
Retry Redial?
The machine is
waiting for a specified
time interval to redial
a previously busy
station.
• You can press OK to
• immediately redial, or Stop to
cancel the redial operation.
Scanner locked
The scanner module is
locked.
• Unlock the Scanner lock. (See
Machine Components on
page 9) Or switch the machine
off then on. If the problem
persists, call for service.
Self Diagnostics...
Please wait
The engine in your printer is
checking some problems
• Please wait a few minutes.
detected.
Send Error
There is a problem in DNS.
There is a problem in DNS
• Configure the DNS setting.
Send Error
There is a problem in POP3.
There is a problem in POP3
• Configure the POP3 setting.
Send Error
There is a problem in
SMTP
Send Error
There is a problem in
SMTP
Send Error
There is a problem on the
NIC
Card
There is a problem in SMTP.
• Change to the available server.
There is a problem in SMTP
authentication.
• Configure the authentication
setting.
There is a problem on the
network
interface card.
• Turn the power switch off and
on. If the problem persists, call
for service.
Toner is empty
Toner is empty. Replace
with new
one
The print cartridge has
reached
the end of its lifespan. The
printer
stops printing.
• Replace the print cartridge.
Toner is Low
Toner is Low.
Order new one
Small amount of toner is left
in
the cartridge. The estimated
cartridge life of toner is
close.
• Prepare a new cartridge for
replacement. You may
temporarily increase the
printing quality by
redistributing the toner
Toner Not Compatible
Print cartridge is not
compatible.
Check guide
The print cartridge you have
• Install a new print cartridge
installed is not for your
designed for your machine.
machine.
Toner Not Installed
Print cartridge is not
Installed.
Install it
The print cartridge is not
installed.
• Install the print cartridge.
Too many Faxes
Too may faxes are
received.
Print or remove job.
Too many faxes are
received.
• Print or remove received fax.
Message
Meaning
Suggested Solutions
Too many Faxes
Too many faxes are queued
Too may faxes are queued. to be
Wait or remove job.
sent.
• Cancel reserved fax in priority
fax feature.
[yyy] empty
Load [zzz][xxx]
There is no paper in
the tray.
• Load paper in the tray.
Tray2 Not Installed
Tray2 is not installed
The optional tray2 is not
installed.
• Install the optional tray 2. If
the optional tray 2 is installed,
check the cable connecting the
machine and the optional tray
2. If the problem persists, call
for service.
Tray2 has a problem
Communication problem
occurred
with Tray2
The machine cannot
communicate the optional
tray 2.
• Check the cable connecting the
machine and the optional tray
2. If the problem persists, call
for service.
Door Open RAP
The machine has detected that the front
door is open. When the front door is open
there is no +24V supply to the motors or the
HVPS.
01-110
Fuser Door Open RAP
The machine has detected that the fuser
door is open. When the front door is open
there is no +24V supply to the motors or the
HVPS.
01-700
Stapler Door Open RAP
The machine has detected that the stapler
door is open. When the stapler door is open
there is no +24V to the stapler.
01A
Power Failure RAP
Use this RAP to identify the cause of a power
supply failure.
02-100
USB Faults RAP
The USB device is invalid. Only SCSI type
memory is supported.
02-200
USB Faults RAP
The USB memory is full or there is no
response from the USB memory.
03-200
System Fault - IOT Serial
Number Invalid, Call for
Assistance
The IOT serial number is invalid. Perform the
following:
1. Contact Field Engineering for assistance.
03-210
System Fault - MSOK Invalid The MSOK serial number is invalid. Perform
- Call for Assistance
the following:
(MMSOK)
1. Contact Field Engineering for assistance.
03-220
The MSOK has the manufacturing SOK serial
System Fault - MSOK Invalid number but not the MMSOK part. Perform
- Call for Assistance MMSOK the
Bit
following:
1. Contact Field Engineering for assistance.
01-100
Message
Meaning
03-230
System Fault - MSOK Page
Count Exceeded
03-240
System Fault - Invalid
Machine or MSOK SN
Suggested Solutions
The IOT has attempted to print more pages
that the MMSOK can print. Perform the
following:
1. Remove the MMSOK, then install the
MSOK.
2. Contact Field Engineering for further
The MSOK SN is empty. Perform the
following:
1. Contact Field Engineering for assistance.
03-250
MSOK Missing
The MSOK is not installed. Perform the
following:
1. Check that the MSOK is connected to the
main PWB.
03-300
System Fault - Message:
Please Insert Option Key to
Enable Machine Per BS
The machine has detected that the OSOK is
not installed. Perform the following:
1. Install the PEK.
2. Contact Field Engineering for further
assistance.
System Fault - Message:
OSOK Previously Used in
Different Machine Per BS
The machine has detected that the OSOK
has previously been used in a different
machine.
Perform the following:
1. Obtain, then install a valid FEK.
2. Contact Field Engineering for further
assistance.
System Fault - Option SIM
Invalid
The machine has detected that the OSOK
has previously been used in a different
machine.
Perform the following:
1. Obtain, then install a valid FEK.
2. Contact Field Engineering for further
03-330
System Fault - Not Inserted
Properly
The machine has detected that the OSOK is
not installed correctly. Perform the following:
1. Remove, then reinstall the OSOK.
2. Contact Field Engineering for further
assistance.
03-340
The option has been successfully installed.
Perform the following:
Option Installed Remove SIM 1. Remove the FEK.
2. Contact Field Engineering for further
assistance.
03-410
Tray 1 Paper Information
Mismatch RAP
The machine has detected a tray 1 paper
colour, type or size mismatch during a print
job.
03-411
Tray 1 Paper Information
Mismatch RAP
The machine has detected a tray 1 paper
type mismatch during a print job.
03-310
03-320
Message
Meaning
Suggested Solutions
03-412
Tray 1 Paper Information
Mismatch RAP
The machine has detected a tray 1 paper
size mismatch during a print job.
03-420
Tray 2 Paper Information
Mismatch RAP
The machine has detected a tray 2 paper
colour, type or size mismatch during a print
job.
03-421
Tray 2 Paper Information
Mismatch RAP
The machine has detected a tray 2 paper
type mismatch during a print job.
03-422
Tray 2 Paper Information
Mismatch RAP
The machine has detected a tray 2 paper
size mismatch during a print job.
03-450
Bypass Tray Paper
Information Mismatch RAP
The machine has detected a bypass tray
paper colour, type or size mismatch during a
print job.
03-510
Foreign Device Interface
Fault RAP
The foreign device interface is not detected.
03-520
Foreign Device Interface
Fault RAP
The foreign device interface is not active.
03-558
Foreign Device Interface
Fault RAP
The foreign device interface is not active.
03-559
Foreign Device Interface
Fault RAP
The foreign device interface is no longer
active.
03-600
Memory Failure RAP
The machine has detected a memory access
failure.
03-800
Check HDD RAP (3635)
The machine has detected a fault with the
hard disk drive (HDD).
03-900
Main PWB to GUI
Communications Fault RAP
A user interface to main PWB
communications error has been detected.
03-940
Main PWB to Tray 2
Communications Fault RAP
A main PWB to tray 2 PWB communications
error has been detected.
03-970
Main PWB Watchdog Detects The main PWB software has stopped
Software Lockup RAP
responding.
05-100
DADF Paper Jam 1 RAP
The lead edge of the document failed to
actuate the scan sensor within the correct
time
after registration solenoid actuation.
05-500
DADF Door Open/Jam 5 RAP
The machine has detected that the DADF
door assembly is open during run.
05-600
DADF Paper Jam 6 RAP
The machine has detected that a DADF
sensor is actuated when the machine is
switched on.
05-700
DADF Paper Jam 7 RAP
The machine has detected that an oversize
document has been fed.
Message
Meaning
Suggested Solutions
05-900
DADF Paper Jam 0 RAP
The lead edge of the document failed to
actuate the registration sensor within the
correct
time.
05-920
DADF Door Open RAP
The machine has detected that the DADF
door is open.
06-100
LSU Error RAP
The machine has detected that the LSU did
not reach a ready state within the correct
time.
06-200
LSU Error RAP
The machine did not detect the laser beam
within the correct time.
07-110
Paper Empty at Tray 1 RAP
The machine has detected that tray 1 is
empty.
07-130
Jam 0 From Tray 1 RAP
The lead edge of the paper failed to actuate
the registration sensor within the correct
time after paper was fed from tray 1.
07-210
Paper Empty at Tray 2 RAP
The machine has detected that tray 2 is
empty.
07-230
Jam 0 From Tray 2 RAP
The lead edge of the paper failed to actuate
the registration sensor within the correct
time after paper was fed from tray 2.
07-231
Check the Tray Feed Area
RAP
The machine has detected that paper is
jammed in the tray 2 paper feeding area at
power on.
07-500
Paper Empty at Bypass Tray
RAP
The machine has detected a failure to feed
from the bypass tray.
07-530
The registration sensor failed to actuate
Jam 0 From the Bypass Tray
within the correct time after paper was fed
RAP
from the bypass tray.
08-100
Registration Jam 1 RAP
The lead edge of the document failed to
actuate the fuser exit sensor within the
correct time after registration.
08-200
Jam in Tray RAP
The machine has detected a paper jam in
the tray 2 feed area.
08-500
Exit Jam 2 RAP
The trail edge of the document failed to
deactuate the exit sensor within the correct
time after registration.
08-600
Bottom Duplex Jam 0 RAP
The lead edge of the document failed to
actuate the duplex jam 1 sensor within the
correct time.
08-610
Top Duplex Jam 1 RAP
The lead edge of the document failed to
actuate the registration sensor after the
duplex jam 1 sensor within the correct time.
Message
Meaning
Suggested Solutions
08-700
Out Bin Full RAP
The machine has detected that the exit tray
is full.
09-100
Toner Low RAP
The machine has detected that the print
cartridge is almost empty.
09-350
Print Cartridge Warning RAP
The print cartridge is near the end of the
design life. The design life of a print
cartridge is 10,000 print pages for 3635
machines and 11,000 for 3550 machines.
09-450
Replace Print Cartridge RAP
The print cartridge has reached the end of
the design life of 10,000 print pages.
09-550
Print Cartridge
Communications Error RAP
The print cartridge is not installed or is not
detected by the CRUM PWB.
09-820
Print Cartridge
Communications Error RAP
A non Xerox print cartridge is installed.
09-830
Print Cartridge
Communications Error RAP
A mismatch detected between the CRUM and
MSOK.
10-100
Open Fuser Error/Low Heat
Error RAP
During normal operation, the temperature of
the fuser has dropped below the operating
level.
10-200
Open Fuser Error/Low Heat
Error RAP
The fuser has failed to reach the correct
operating temperature
10-300
Over Heat Error RAP
The fuser temperature has risen above the
normal level. Although the fuser unit can
return to a normal operating temperature,
the fuser may consequently be damaged.
10-500
Fuser Warning RAP
The machine has detected that the fuser
assembly is near the end of its life.
10-510
Replace Fuser RAP
The machine has detected that the fuser
assembly has reached the end of its life.
14-100
Scanner CCD Lock RAP
The machine has detected a mechanical fault
with the CCD module.
15-100 to 15-830
Scan to Email Faults RAP
These are the faults displayed when the
machine encounters scan to e-mail
problems. The
faults are listed in code order, together with
any recommended action. Please note that
service
actions are limited.
15-100
No email address is assigned to the group
Group Name has no Assigned name. Remove the group name from the ‘
Email Addresses
To:’ field
or enter a valid email address.
Message
Meaning
15-110
Email Send Failed
15-120
Invalid Recipient Email
Address
Suggested Solutions
Email SMTP server returned an error during
transmission. The SMTP server
authentication
may be supported but not enabled on the
device or any 500 code is returned from the
mail
R
d h
il
The email address has either been restricted
or is in the wrong format. Re-enter the email
address.
Mail Too Large
The machine is unable to split the mail and
send it. This can occur when the machine is
configured
to send a maximum mail size. For example
1.0MB and the scanned mail page exceeds
this size. Increase the mail size via
CentreWare Internet Services. If the fault
persists, increase
Invalid Email Address
The user has attempted to enter an invalid
email ID. Examples are:
• Spaces in the email address
• Invalid starting character such as ’.’, ’+’, ’_
’, ’@’
• More than one ’@’
15-150
Group Not Available
The user has attempted to enter an invalid
group number. Confirm that the group is
available
and has mail addresses associated with it.
15-160
Memory Full
3635 only. The HDD is full during scan to
email.
15-170
Memory Full
The machine does not have enough memory
to prepare the next job.
15-130
15-140
15-200
Network Controller Error
15-300
Network Connection Failure
A NIC error (SMTP). One of the following
Simple Mail Transfer Protocol errors may
have
occurred:
• SMTP_ENCODER_FAILURE. Error returned
by NIC during SMTP encoding activity.
• SMTP_MEMORY_FAILURE. Error returned
by NIC for memory failure during SMTP
operation.
• SMTP_MISC_ERROR. Miscellaneous error
returned by NIC during SMTP operation.
Switch off the machine, then switch on the
machine. Resend the email.
Any communication or network failure during
SMTP or LDAP operations. Check the
network
connection. Switch off the machine, then
it h
th
hi
Message
15-310
Meaning
Suggested Solutions
Login Authentication Failure
The user has attempted to enter an invalid
user name or corresponding password. Enter
a
valid user name and password.
The machine can not contact the SMTP
server. Check the SMTP IP address or host
name.
Check that the SMTP port is open and
working correctly.
The machine cannot contact the Domain
Name System to resolve the SMTP host
name.
15-320
Mail Server Connection
Failure
15-330
DNS Connection Failure
15-340
Mail Exceed Server Support
15-400
The machine can not contact the LDAP
server. Check the LDAP IP address or host
LDAP Communication Failure name.
Check that the LDAP port is correct and
open.
The maximum configured mail size exceeds
the server limit. Reduce the mail size option.
15-410
LDAP Search Failed
The LDAP server has returned an error
during transmission. The LDAP server
authentication
may be supported but not enabled on the
device or the maximum search results have
been
15-420
LDAP Search Timeout
Exceeded
The LDAP search timeout has been
exceeded. Resend the email.
15-430
The LDAP server cannot match the entry by
No Matching Entries in LDAP user. Check the spelling of the LDAP entry,
Directory
then
resend the email.
15-500
Session Timeout
The user has not touched a key within in the
designated time frame. Resend the email.
15-510
Scan Error
The machine has detected an error with the
scanner. Check the scanner, refer to the 14100
Scanner CCD Lock RAP.
15-520
Stop Pressed from MFP
The user has cancelled the email job.
Authentication Required
The mail server requires user authentication
to be enabled. Enable user authentication.
Refer
to the System Administration Guide.
DNS Error
The machine can not contact the DNS server
or a DNS resolution failure has been
detected.
Check the DNS server setup or enter a valid
email address.
15-600
15-700
Message
Meaning
Suggested Solutions
15-800
Pop3 Error
The machine has detected a POP3 protocol
error or an error during a POP3 session.
Enter a
valid email address.
15-810
Pop3 Connection Failure
The machine could not connect to the
configured POP3 server. Check the POP3
server setup.
15-820
Pop3 Authentication Failure
The machine could not login into the POP3
server. Re-enter the user name and
password.
15-830
Pop3 Authentication
Required
The POP3 server requires authentication to
be enabled. Enable authentication. Refer to
the
System Administration Guide.
17-100 to 610
Network Controller Faults
RAP
These are the faults displayed when the
machine encounters network controller
problems. The
faults are listed in code order, together with
any recommended actions. Please note that
the
service actions are limited.
17-100
IP Address is Conflicted
The IP address of the machine is being used
by another device.
Connection Error
The machine encountered an error when
establishing a connection to the designated
server.
Check with the customer that the
connectivity and network setup settings are
correct.
Server Not Found
The machine can not find the designated
server. Check with the customer that the
connectivity
and network setup settings are correct.
Login Error
The machine can not login to the designated
server. Check with the customer that the
connectivity
and network setup settings are correct.
17-140
Access Denied
A permissions error occurred. Check with the
customer that the connectivity and network
setup
settings are correct.
17-150
Lock Exists
The *.lck directory already exists.
17-200
Network Cable is
Disconnected
The network cable is not connected. Check
the network cable.
17-400
User Cancelled
The user cancelled the network scan job.
17-110
17-120
17-130
Message
Meaning
Suggested Solutions
17-500
Document Jam Occurred
A document jam occurred during the scan
operation.
17-510
Operation Error
17-600
Filename is Too Long
17-610
Scan File Exists
The file name already exists on the
destination server. Change the file name.
17-700
Server Error RAP
A BOOTP server error has occurred but the
automatic assigning of an IP address is
working.
Server Error RAP
A BOOTP server error has occurred and the
automatic assigning of an IP address is
not working.
Server Error RAP
A DHCP server error has occurred but the
automatic assigning of an IP address is
working.
17-810
Server Error RAP
A DHCP server error has occurred and the
automatic assigning of an IP address is not
working.
17-900
802.1X Authentication Error
RAP
The 802.1X authentication failed.
Fax Faults RAP
These are the faults displayed when the
machine encounters fax problems. The faults
are
listed in code order, together with any
recommended actions. Please note that the
service
actions are limited. If the machine has a fax
fault without displaying a fault code
20-100
Communication Error
A communication failure has occurred with
either the fax transmission or reception.
Resend the
fax.
20-110
Mailbox Error
The machine is not available for mailbox
communication.
Scanning Error
While sending a fax using manual dial, a
scanning error has occurred. Clear any jams.
Switch
off the machine, then switch on the
machine. Resend the fax. If the fault
persists, check the
scanner,
17-710
17-800
20-100 to 20-900
20-120
An error occurred when sending the image
file.
The name of the file to be sent is longer than
the destination systems limits. Shorten the
file
Message
Meaning
Suggested Solutions
20-200
Group Not Available
The user has selected a group location
where only a single location can be used, or
when the
group location is unavailable. Try again,
checking for the correct group location
20-300
Incompatible
The remote party does not have the feature
the user has requested, for example, polling.
Change the settings, then resend the fax.
20-400
Line Busy
The remote party did not answer. Wait, then
resend the fax.
There is a problem with the phone line,
affecting transmission or reception. Try
again and if
necessary, wait for the line to clear.
The fax data memory is full. Delete any
unnecessary documents awaiting
transmission, or wait
until more memory becomes available, or
split the current Fax in to smaller units.
20-410
Line Error
20-500
Memory Full
20-550
Low Memory
The available fax memory is getting low.
No Answer
It has not been possible to connect to the
remote fax, even after re-dial attempts.
Check that
the remote fax is on line and try again.
Number Not Assigned
No number has been assigned for the speed
dial location selected. Assign a number to
this
location or enter the number manually via
the numerical keypad of the UI.
Power Failure
During a power-off period, the machine has
lost its user memory. Check that the backup
battery
is holding its charge of about +3V. If
necessary, install a new battery. Wait, then
resend the
fax.
20-900
Retry Redial
This indicates that the machine is waiting to
re-dial. Press Start to re-dial immediately,
or press
Stop to cancel the re-dial procedure.
Final Actions
Perform the following:
1. Install a new fax PWB, PL 3.10 Item 3:
2. Perform the OF7 Main PWB Check RAP.
20-600
20-700
20-800