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Message Meaning Suggested Solutions BOOTP problem There is a problem with the BOOTP has a problem. network. Reconfigure DHCP/static IP • Check your network environment, or contact your network administrator. BOOTP problem BOOTP has a problem. Switching to Auto IP There is a problem with the network. • Check your network environment, or contact your network administrator. Connection Error Connection with the SMTP server failed. • Check the server settings and the network cable. Data Read Fail Check USB key Time expired while reading data. • Try again. Data Write Fail Check USB key Storing to the USB memory failed. • Check the available USB memory space. DHCP problem DHCP has a problem. Reconfigure BOOTP/static IP There is a problem with the network. • Check your network environment, or contact your network administrator. DHCP problem DHCP has a problem. Switching to Auto IP There is a problem with the network. • Check your network environment, or contact your network administrator. Door is open. Close it The front door is not securely • Close the front door until it latched. locks into place. Enter Again File Format is Not Supported You entered an unavailable item. The selected file format is not • Enter the correct item again. • Use the correct file format. Fuser error There is a problem in the machine. • Turn the machine off and turn it on again. If the problem persists, call for service. Group Not Available You have tried to select a group location number where only a single location number can be used, such as when adding locations for a multiple send operation. • Use a speed dial number or dial number manually using the number keypad. IP Conflict This IP address conflicts with that of other system The IP address is used elsewhere. • Check the IP address or obtain a new IP address. Jam bottom of duplex Paper has jammed during duplex printing. • Clear the jam. Message Meaning Suggested Solutions Jam in exit area Paper has jammed in exit area. • Clear the jam. Jam inside Machine Paper has jammed inside the • Clear the jam. machine. Jam top of duplex Junk Fax Error Junk Fax Job Cancelled Line Busy The line is already engaged. Try later Paper has jammed during duplex printing. The machine has received a fax from a fax number registered • Clear the jam. • The received fax data will be deleted. Reconfirm junk fax setup. The receiving fax machine did not • Try again after a few minutes. answer or the line is already engaged. Mail Size Error Mail exceeds than server support Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line. The mail size is larger than the supported size by SMTP Mail Size Error One Page is Too Large Single page data exceeds the • Reduce the resolution and try configured mail size. again. Line Error The Fax Line has a problem. Try again • Try again. If the problem persists, wait an hour or so for the line to clear again. Or, turn the ECM mode on • Divide your mail or reduce the resolution. Memory Full Cancel | Start The memory is full. • Press the left/right arrows to highlight Cancel or Start, then press OK. If you select Cancel, the machine stops the Fax job. If you select Start, the machine only sends scanned documents of the Fax job. Memory Full Divide the Job The memory is full. • Split the transmission into more than one operation. Memory Full Fax memory is full. Print or The memory is full. remove received Fax job Network Error There is a problem with the t k Network Problem Network cable is not connected. Check it • Print or remove the received fax data in the memory. There is a problem with the network. • Check your network environment, or contact your network administrator. The machine is not connected with a network cable. • Connect the machine to the network with a network cable. Message Meaning Suggested Solutions Network Problem Network card is not installed. There is a problem on the network interface. • Turn the power switch off and on. If the problem persists, call for service. No Answer The remote fax machine has not answered The remote fax machine has not • Verify the number to ensure answered after several redial that it is correct. attempts. No such job You are performing an Add Pages or Cancel Job operation, but there are no jobs waiting. • Check the display to see if there are any scheduled jobs. The display should indicate if any scheduled jobs are in Standby mode, for example, Delay Fax. Original paper Jam The original has jammed in the document feeder. • Clear the jam. Output bin Full Output bin Full. Remove printed paper • The document output tray can hold up to 150 sheets of plain The document output tray is paper. Once the paper is full. removed from the document output tray, the printer resumes printing. Paper Empty in [yyy] Paper is empty in [yyy]. Load paper There is no paper in the tray. • Load paper in the tray. Paper Jam in MPT Paper Jam in tray 1 Paper has jammed in the Bypass Tray area. Paper has jammed in the tray1 • Clear the jam. • Clear the jam. Paper Jam in tray 2 Paper has jammed in the tray2 area. • Clear the jam. Paper mismatch [yyy] Load [zzz][xxx] Continue Cancel The paper size specified in the printer properties does not match the paper you are loading. • Select Continue or Cancel. If you select Cancel, the printing job will stop. Load the correct paper in the tray. If you select Continue, the printing job will continue. • This message appears when Pickup roller is worn The pickup roller has reached the pickup roller is worn. [yyy] pickup roller is worn. the Replace the pickup roller with a Replace with new one end of its lifespan. new one. Call for service. Fuser Door is open. Close it The fuser door is not securely latched. • Close the fuser door until it locks into place. Message Meaning Suggested Solutions Retry Redial? The machine is waiting for a specified time interval to redial a previously busy station. • You can press OK to • immediately redial, or Stop to cancel the redial operation. Scanner locked The scanner module is locked. • Unlock the Scanner lock. (See Machine Components on page 9) Or switch the machine off then on. If the problem persists, call for service. Self Diagnostics... Please wait The engine in your printer is checking some problems • Please wait a few minutes. detected. Send Error There is a problem in DNS. There is a problem in DNS • Configure the DNS setting. Send Error There is a problem in POP3. There is a problem in POP3 • Configure the POP3 setting. Send Error There is a problem in SMTP Send Error There is a problem in SMTP Send Error There is a problem on the NIC Card There is a problem in SMTP. • Change to the available server. There is a problem in SMTP authentication. • Configure the authentication setting. There is a problem on the network interface card. • Turn the power switch off and on. If the problem persists, call for service. Toner is empty Toner is empty. Replace with new one The print cartridge has reached the end of its lifespan. The printer stops printing. • Replace the print cartridge. Toner is Low Toner is Low. Order new one Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. • Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner Toner Not Compatible Print cartridge is not compatible. Check guide The print cartridge you have • Install a new print cartridge installed is not for your designed for your machine. machine. Toner Not Installed Print cartridge is not Installed. Install it The print cartridge is not installed. • Install the print cartridge. Too many Faxes Too may faxes are received. Print or remove job. Too many faxes are received. • Print or remove received fax. Message Meaning Suggested Solutions Too many Faxes Too many faxes are queued Too may faxes are queued. to be Wait or remove job. sent. • Cancel reserved fax in priority fax feature. [yyy] empty Load [zzz][xxx] There is no paper in the tray. • Load paper in the tray. Tray2 Not Installed Tray2 is not installed The optional tray2 is not installed. • Install the optional tray 2. If the optional tray 2 is installed, check the cable connecting the machine and the optional tray 2. If the problem persists, call for service. Tray2 has a problem Communication problem occurred with Tray2 The machine cannot communicate the optional tray 2. • Check the cable connecting the machine and the optional tray 2. If the problem persists, call for service. Door Open RAP The machine has detected that the front door is open. When the front door is open there is no +24V supply to the motors or the HVPS. 01-110 Fuser Door Open RAP The machine has detected that the fuser door is open. When the front door is open there is no +24V supply to the motors or the HVPS. 01-700 Stapler Door Open RAP The machine has detected that the stapler door is open. When the stapler door is open there is no +24V to the stapler. 01A Power Failure RAP Use this RAP to identify the cause of a power supply failure. 02-100 USB Faults RAP The USB device is invalid. Only SCSI type memory is supported. 02-200 USB Faults RAP The USB memory is full or there is no response from the USB memory. 03-200 System Fault - IOT Serial Number Invalid, Call for Assistance The IOT serial number is invalid. Perform the following: 1. Contact Field Engineering for assistance. 03-210 System Fault - MSOK Invalid The MSOK serial number is invalid. Perform - Call for Assistance the following: (MMSOK) 1. Contact Field Engineering for assistance. 03-220 The MSOK has the manufacturing SOK serial System Fault - MSOK Invalid number but not the MMSOK part. Perform - Call for Assistance MMSOK the Bit following: 1. Contact Field Engineering for assistance. 01-100 Message Meaning 03-230 System Fault - MSOK Page Count Exceeded 03-240 System Fault - Invalid Machine or MSOK SN Suggested Solutions The IOT has attempted to print more pages that the MMSOK can print. Perform the following: 1. Remove the MMSOK, then install the MSOK. 2. Contact Field Engineering for further The MSOK SN is empty. Perform the following: 1. Contact Field Engineering for assistance. 03-250 MSOK Missing The MSOK is not installed. Perform the following: 1. Check that the MSOK is connected to the main PWB. 03-300 System Fault - Message: Please Insert Option Key to Enable Machine Per BS The machine has detected that the OSOK is not installed. Perform the following: 1. Install the PEK. 2. Contact Field Engineering for further assistance. System Fault - Message: OSOK Previously Used in Different Machine Per BS The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid FEK. 2. Contact Field Engineering for further assistance. System Fault - Option SIM Invalid The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid FEK. 2. Contact Field Engineering for further 03-330 System Fault - Not Inserted Properly The machine has detected that the OSOK is not installed correctly. Perform the following: 1. Remove, then reinstall the OSOK. 2. Contact Field Engineering for further assistance. 03-340 The option has been successfully installed. Perform the following: Option Installed Remove SIM 1. Remove the FEK. 2. Contact Field Engineering for further assistance. 03-410 Tray 1 Paper Information Mismatch RAP The machine has detected a tray 1 paper colour, type or size mismatch during a print job. 03-411 Tray 1 Paper Information Mismatch RAP The machine has detected a tray 1 paper type mismatch during a print job. 03-310 03-320 Message Meaning Suggested Solutions 03-412 Tray 1 Paper Information Mismatch RAP The machine has detected a tray 1 paper size mismatch during a print job. 03-420 Tray 2 Paper Information Mismatch RAP The machine has detected a tray 2 paper colour, type or size mismatch during a print job. 03-421 Tray 2 Paper Information Mismatch RAP The machine has detected a tray 2 paper type mismatch during a print job. 03-422 Tray 2 Paper Information Mismatch RAP The machine has detected a tray 2 paper size mismatch during a print job. 03-450 Bypass Tray Paper Information Mismatch RAP The machine has detected a bypass tray paper colour, type or size mismatch during a print job. 03-510 Foreign Device Interface Fault RAP The foreign device interface is not detected. 03-520 Foreign Device Interface Fault RAP The foreign device interface is not active. 03-558 Foreign Device Interface Fault RAP The foreign device interface is not active. 03-559 Foreign Device Interface Fault RAP The foreign device interface is no longer active. 03-600 Memory Failure RAP The machine has detected a memory access failure. 03-800 Check HDD RAP (3635) The machine has detected a fault with the hard disk drive (HDD). 03-900 Main PWB to GUI Communications Fault RAP A user interface to main PWB communications error has been detected. 03-940 Main PWB to Tray 2 Communications Fault RAP A main PWB to tray 2 PWB communications error has been detected. 03-970 Main PWB Watchdog Detects The main PWB software has stopped Software Lockup RAP responding. 05-100 DADF Paper Jam 1 RAP The lead edge of the document failed to actuate the scan sensor within the correct time after registration solenoid actuation. 05-500 DADF Door Open/Jam 5 RAP The machine has detected that the DADF door assembly is open during run. 05-600 DADF Paper Jam 6 RAP The machine has detected that a DADF sensor is actuated when the machine is switched on. 05-700 DADF Paper Jam 7 RAP The machine has detected that an oversize document has been fed. Message Meaning Suggested Solutions 05-900 DADF Paper Jam 0 RAP The lead edge of the document failed to actuate the registration sensor within the correct time. 05-920 DADF Door Open RAP The machine has detected that the DADF door is open. 06-100 LSU Error RAP The machine has detected that the LSU did not reach a ready state within the correct time. 06-200 LSU Error RAP The machine did not detect the laser beam within the correct time. 07-110 Paper Empty at Tray 1 RAP The machine has detected that tray 1 is empty. 07-130 Jam 0 From Tray 1 RAP The lead edge of the paper failed to actuate the registration sensor within the correct time after paper was fed from tray 1. 07-210 Paper Empty at Tray 2 RAP The machine has detected that tray 2 is empty. 07-230 Jam 0 From Tray 2 RAP The lead edge of the paper failed to actuate the registration sensor within the correct time after paper was fed from tray 2. 07-231 Check the Tray Feed Area RAP The machine has detected that paper is jammed in the tray 2 paper feeding area at power on. 07-500 Paper Empty at Bypass Tray RAP The machine has detected a failure to feed from the bypass tray. 07-530 The registration sensor failed to actuate Jam 0 From the Bypass Tray within the correct time after paper was fed RAP from the bypass tray. 08-100 Registration Jam 1 RAP The lead edge of the document failed to actuate the fuser exit sensor within the correct time after registration. 08-200 Jam in Tray RAP The machine has detected a paper jam in the tray 2 feed area. 08-500 Exit Jam 2 RAP The trail edge of the document failed to deactuate the exit sensor within the correct time after registration. 08-600 Bottom Duplex Jam 0 RAP The lead edge of the document failed to actuate the duplex jam 1 sensor within the correct time. 08-610 Top Duplex Jam 1 RAP The lead edge of the document failed to actuate the registration sensor after the duplex jam 1 sensor within the correct time. Message Meaning Suggested Solutions 08-700 Out Bin Full RAP The machine has detected that the exit tray is full. 09-100 Toner Low RAP The machine has detected that the print cartridge is almost empty. 09-350 Print Cartridge Warning RAP The print cartridge is near the end of the design life. The design life of a print cartridge is 10,000 print pages for 3635 machines and 11,000 for 3550 machines. 09-450 Replace Print Cartridge RAP The print cartridge has reached the end of the design life of 10,000 print pages. 09-550 Print Cartridge Communications Error RAP The print cartridge is not installed or is not detected by the CRUM PWB. 09-820 Print Cartridge Communications Error RAP A non Xerox print cartridge is installed. 09-830 Print Cartridge Communications Error RAP A mismatch detected between the CRUM and MSOK. 10-100 Open Fuser Error/Low Heat Error RAP During normal operation, the temperature of the fuser has dropped below the operating level. 10-200 Open Fuser Error/Low Heat Error RAP The fuser has failed to reach the correct operating temperature 10-300 Over Heat Error RAP The fuser temperature has risen above the normal level. Although the fuser unit can return to a normal operating temperature, the fuser may consequently be damaged. 10-500 Fuser Warning RAP The machine has detected that the fuser assembly is near the end of its life. 10-510 Replace Fuser RAP The machine has detected that the fuser assembly has reached the end of its life. 14-100 Scanner CCD Lock RAP The machine has detected a mechanical fault with the CCD module. 15-100 to 15-830 Scan to Email Faults RAP These are the faults displayed when the machine encounters scan to e-mail problems. The faults are listed in code order, together with any recommended action. Please note that service actions are limited. 15-100 No email address is assigned to the group Group Name has no Assigned name. Remove the group name from the ‘ Email Addresses To:’ field or enter a valid email address. Message Meaning 15-110 Email Send Failed 15-120 Invalid Recipient Email Address Suggested Solutions Email SMTP server returned an error during transmission. The SMTP server authentication may be supported but not enabled on the device or any 500 code is returned from the mail R d h il The email address has either been restricted or is in the wrong format. Re-enter the email address. Mail Too Large The machine is unable to split the mail and send it. This can occur when the machine is configured to send a maximum mail size. For example 1.0MB and the scanned mail page exceeds this size. Increase the mail size via CentreWare Internet Services. If the fault persists, increase Invalid Email Address The user has attempted to enter an invalid email ID. Examples are: • Spaces in the email address • Invalid starting character such as ’.’, ’+’, ’_ ’, ’@’ • More than one ’@’ 15-150 Group Not Available The user has attempted to enter an invalid group number. Confirm that the group is available and has mail addresses associated with it. 15-160 Memory Full 3635 only. The HDD is full during scan to email. 15-170 Memory Full The machine does not have enough memory to prepare the next job. 15-130 15-140 15-200 Network Controller Error 15-300 Network Connection Failure A NIC error (SMTP). One of the following Simple Mail Transfer Protocol errors may have occurred: • SMTP_ENCODER_FAILURE. Error returned by NIC during SMTP encoding activity. • SMTP_MEMORY_FAILURE. Error returned by NIC for memory failure during SMTP operation. • SMTP_MISC_ERROR. Miscellaneous error returned by NIC during SMTP operation. Switch off the machine, then switch on the machine. Resend the email. Any communication or network failure during SMTP or LDAP operations. Check the network connection. Switch off the machine, then it h th hi Message 15-310 Meaning Suggested Solutions Login Authentication Failure The user has attempted to enter an invalid user name or corresponding password. Enter a valid user name and password. The machine can not contact the SMTP server. Check the SMTP IP address or host name. Check that the SMTP port is open and working correctly. The machine cannot contact the Domain Name System to resolve the SMTP host name. 15-320 Mail Server Connection Failure 15-330 DNS Connection Failure 15-340 Mail Exceed Server Support 15-400 The machine can not contact the LDAP server. Check the LDAP IP address or host LDAP Communication Failure name. Check that the LDAP port is correct and open. The maximum configured mail size exceeds the server limit. Reduce the mail size option. 15-410 LDAP Search Failed The LDAP server has returned an error during transmission. The LDAP server authentication may be supported but not enabled on the device or the maximum search results have been 15-420 LDAP Search Timeout Exceeded The LDAP search timeout has been exceeded. Resend the email. 15-430 The LDAP server cannot match the entry by No Matching Entries in LDAP user. Check the spelling of the LDAP entry, Directory then resend the email. 15-500 Session Timeout The user has not touched a key within in the designated time frame. Resend the email. 15-510 Scan Error The machine has detected an error with the scanner. Check the scanner, refer to the 14100 Scanner CCD Lock RAP. 15-520 Stop Pressed from MFP The user has cancelled the email job. Authentication Required The mail server requires user authentication to be enabled. Enable user authentication. Refer to the System Administration Guide. DNS Error The machine can not contact the DNS server or a DNS resolution failure has been detected. Check the DNS server setup or enter a valid email address. 15-600 15-700 Message Meaning Suggested Solutions 15-800 Pop3 Error The machine has detected a POP3 protocol error or an error during a POP3 session. Enter a valid email address. 15-810 Pop3 Connection Failure The machine could not connect to the configured POP3 server. Check the POP3 server setup. 15-820 Pop3 Authentication Failure The machine could not login into the POP3 server. Re-enter the user name and password. 15-830 Pop3 Authentication Required The POP3 server requires authentication to be enabled. Enable authentication. Refer to the System Administration Guide. 17-100 to 610 Network Controller Faults RAP These are the faults displayed when the machine encounters network controller problems. The faults are listed in code order, together with any recommended actions. Please note that the service actions are limited. 17-100 IP Address is Conflicted The IP address of the machine is being used by another device. Connection Error The machine encountered an error when establishing a connection to the designated server. Check with the customer that the connectivity and network setup settings are correct. Server Not Found The machine can not find the designated server. Check with the customer that the connectivity and network setup settings are correct. Login Error The machine can not login to the designated server. Check with the customer that the connectivity and network setup settings are correct. 17-140 Access Denied A permissions error occurred. Check with the customer that the connectivity and network setup settings are correct. 17-150 Lock Exists The *.lck directory already exists. 17-200 Network Cable is Disconnected The network cable is not connected. Check the network cable. 17-400 User Cancelled The user cancelled the network scan job. 17-110 17-120 17-130 Message Meaning Suggested Solutions 17-500 Document Jam Occurred A document jam occurred during the scan operation. 17-510 Operation Error 17-600 Filename is Too Long 17-610 Scan File Exists The file name already exists on the destination server. Change the file name. 17-700 Server Error RAP A BOOTP server error has occurred but the automatic assigning of an IP address is working. Server Error RAP A BOOTP server error has occurred and the automatic assigning of an IP address is not working. Server Error RAP A DHCP server error has occurred but the automatic assigning of an IP address is working. 17-810 Server Error RAP A DHCP server error has occurred and the automatic assigning of an IP address is not working. 17-900 802.1X Authentication Error RAP The 802.1X authentication failed. Fax Faults RAP These are the faults displayed when the machine encounters fax problems. The faults are listed in code order, together with any recommended actions. Please note that the service actions are limited. If the machine has a fax fault without displaying a fault code 20-100 Communication Error A communication failure has occurred with either the fax transmission or reception. Resend the fax. 20-110 Mailbox Error The machine is not available for mailbox communication. Scanning Error While sending a fax using manual dial, a scanning error has occurred. Clear any jams. Switch off the machine, then switch on the machine. Resend the fax. If the fault persists, check the scanner, 17-710 17-800 20-100 to 20-900 20-120 An error occurred when sending the image file. The name of the file to be sent is longer than the destination systems limits. Shorten the file Message Meaning Suggested Solutions 20-200 Group Not Available The user has selected a group location where only a single location can be used, or when the group location is unavailable. Try again, checking for the correct group location 20-300 Incompatible The remote party does not have the feature the user has requested, for example, polling. Change the settings, then resend the fax. 20-400 Line Busy The remote party did not answer. Wait, then resend the fax. There is a problem with the phone line, affecting transmission or reception. Try again and if necessary, wait for the line to clear. The fax data memory is full. Delete any unnecessary documents awaiting transmission, or wait until more memory becomes available, or split the current Fax in to smaller units. 20-410 Line Error 20-500 Memory Full 20-550 Low Memory The available fax memory is getting low. No Answer It has not been possible to connect to the remote fax, even after re-dial attempts. Check that the remote fax is on line and try again. Number Not Assigned No number has been assigned for the speed dial location selected. Assign a number to this location or enter the number manually via the numerical keypad of the UI. Power Failure During a power-off period, the machine has lost its user memory. Check that the backup battery is holding its charge of about +3V. If necessary, install a new battery. Wait, then resend the fax. 20-900 Retry Redial This indicates that the machine is waiting to re-dial. Press Start to re-dial immediately, or press Stop to cancel the re-dial procedure. Final Actions Perform the following: 1. Install a new fax PWB, PL 3.10 Item 3: 2. Perform the OF7 Main PWB Check RAP. 20-600 20-700 20-800