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Business Communications Examination Questions Spring term, 2008 1, COMMUNICATION - Which are the basic elements in communication? - Which are the six steps (or stages) of communication? - What is the role of encoding and decoding in the communication process? - What is the „interpersonal” communication? 2, HUMAN BEHAVIOR: MOTIVES AND NEEDS - What is the meaning of motivation? - Which are the survival and security needs in Maslow’s Hierarchy of Basic Needs? - Characterize the affiliation, recognition and self-actualization needs! - Describe the „frustration” concept in motivation! 3, LEARNING AND TEACHING - Which are the three types of learning products? - What is the role of memory? - Which is the efficient way of reinforcing behavior? 4, CULTURE AND COMMUNICATION - List some of the characteristics of communication! - What does Hartley’s model of communication say? (Figure!) - Compare the oral and written channels of communication! 5, THE LECTURE - Which factors have to be taken into account in lecturing? - Which are the main parts of a lecture? - What is the role of preparing the outline of a lecture? - List the characteristics of a good lecturer! 6, VISUAL AIDS - Which are the reasons to use visual aids? - How can we plan a visual aid? - What is the meaning of this sentence: „Seeing is believing.” - Can we save time by using visual aids? 7, GROUP DISCUSSION - Which are the possible objectivesto use group discussions in communication? - Which are the advantages and disadvantages of group discussion? - Describe the most important duties of a discussion leader!