Download Business Communications Examination Questions

Business Communications Examination Questions
Spring term, 2008
1, COMMUNICATION
- Which are the basic elements in communication?
- Which are the six steps (or stages) of communication?
- What is the role of encoding and decoding in the communication process?
- What is the „interpersonal” communication?
2, HUMAN BEHAVIOR: MOTIVES AND NEEDS
- What is the meaning of motivation?
- Which are the survival and security needs in Maslow’s Hierarchy of Basic Needs?
- Characterize the affiliation, recognition and self-actualization needs!
- Describe the „frustration” concept in motivation!
3, LEARNING AND TEACHING
- Which are the three types of learning products?
- What is the role of memory?
- Which is the efficient way of reinforcing behavior?
4, CULTURE AND COMMUNICATION
- List some of the characteristics of communication!
- What does Hartley’s model of communication say? (Figure!)
- Compare the oral and written channels of communication!
5, THE LECTURE
- Which factors have to be taken into account in lecturing?
- Which are the main parts of a lecture?
- What is the role of preparing the outline of a lecture?
- List the characteristics of a good lecturer!
6, VISUAL AIDS
- Which are the reasons to use visual aids?
- How can we plan a visual aid?
- What is the meaning of this sentence: „Seeing is believing.”
- Can we save time by using visual aids?
7, GROUP DISCUSSION
- Which are the possible objectivesto use group discussions in communication?
- Which are the advantages and disadvantages of group discussion?
- Describe the most important duties of a discussion leader!