Download Tivoli Workload Scheduler: Troubleshooting Guide

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and click IBM Directory of worldwide contacts or select your
geographical area for a list of contacts.
If the problem you submit is for a software defect or for missing or inaccurate
documentation, IBM Software Support creates an Authorized Program Analysis
Report (APAR). The APAR describes the problem in detail. Whenever possible,
IBM Software Support provides a workaround that you can implement until the
APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the
Software Support website daily, so that other users who experience the same
problem can benefit from the same resolution.
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Tivoli Workload Scheduler: Troubleshooting Guide