Download Game Master - Adventure Quest Laser Tag

Game Master
Adventure Quest is looking for a Game Master to run our brand-new attraction Pharaoh's
Revenge Escape Room. In this position, you will need to be comfortable communicating and
working with our guests throughout their entire live escape room game experience. You will be
working in a dynamic fast paced environment and will be responsible for providing an
entertaining and memorable experience for all of our guests. The ideal candidate will
demonstrate strong customer service skills with a strong orientation for detail. We are looking
for candidates with experience working as a customer service representative.
Requirements:
As an operator, you are a game master, storyteller, customer service provider, guide, actor and
problem solver. You will directly interact with guests and work in our escape room to deliver
entertaining and memorable experiences by working in a control room and monitoring the guests
while they are on their journey to escape. You will be trained to solve, explain, and reset all of
the puzzles in our game rooms. We are looking for quick learners with strong attention to detail,
but most importantly, the successful candidate will carry a bright attitude and demonstrate
excellent customer service skills.
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Experience in customer service or the hospitality industry
Ability to quickly learn about company processes and procedures and willingness to
transition roles as necessary
Friendly personality with strong customer service and interpersonal skills
Comfortable engaging with small and large groups of people
Skillful time manager with the ability to multitask while maintaining strong attention to
detail
Demonstrated ability to maintain professionalism in handling unexpected situations
Professional, polished, and well-spoken with a strong command of the English language
Ability to work independently and as a team player with fellow staff and management
Available to work late evenings, weekends, holidays and occasionally on short notice
Basic computer skills and comfortability working with Microsoft Office programs
Key Responsibilities:
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Welcoming and briefing incoming groups
Educating guests on the rules and objectives of their game room
Maintaining the character of the game master
Monitoring escape games and guiding the guests through their experience with clues
Resetting the puzzles, triggers, props, and technology of a room
Debriefing and facilitating group conversations after the experience
Explaining puzzles and identifying areas of enjoyment, difficulty, and discontent with
guests
Taking photos and uploading photos of guests
Building positive relationships and rapport with guests through outstanding service
Problem solving and dealing with unexpected problems as necessary
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Cleaning and maintenance of props and game rooms
Testing puzzles, electrical equipment and game rooms for quality assurance
Communicating and identifying areas for improvement with management
Designing solutions to increase customer satisfaction
The fun, energetic and comfortable work environment we cultivate here at Adventure Quest, sets
the stage so you can easily be a part of many different memories made with our guests. As a
Game Master, the type of customers that you will be interacting with are fun seeking, optimistic
people, usually with their friends. These types of positive guests typically translate to a
rewarding experience for all members of our staff.