Download Non-Verbal Communication

Nonverbal
Communication
Presented by
Christine M. Hollinden, CPSM
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© 2017 Hollinden | marketers + strategists. All rights reserved.
What is Nonverbal Communication?
•  Difference between
spoken and implied.
•  Methods of delivery:
– Facial expressions
– Gaze
– Gestures
– Posture
– Tone
– Grooming
– Body position
– Aromas
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Interpretation Exercise
•  Series of
expressions
– Happiness
– Sadness
– Fear
– Confusion
– Disgust
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Expression 1
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Expression 2
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Expression 3
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Expression 4
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Expression 5
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Myth vs. Reality
•  55:38:7 Rule
•  Read like a book
•  Body language
•  Idiosyncratic cues
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Five Key Principles
•  Culture, Age
& Gender
•  Context
•  Clusters
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•  Incongruence
•  Intuition
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Zone 1: Face
•  Universal across cultures
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Zone 2: Eyes
•  Gateway to the soul
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Zone 3: Hands & Gestures
•  Power or Protectiveness
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Zone 4: Posture
•  Stance & Shoulders
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Zone 5: Head Position
•  Lowering
•  Raising
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•  Tilting
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Zone 6: Proximity
•  Intimate zone
•  Personal zone
•  Social zone
•  Public zone
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Zone 7: Feet & Legs
•  Leaning
•  Open
•  Closed
•  Crossed
•  Pointing
•  Moving
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12 Core Patterns
•  Opening
•  Forward movement
•  Preening
•  Closing
• 
Shaping
•  Expanding
•  Striking
•  Crossing
•  Touching
•  Enacting
•  Repeating
Be aware.
•  Backward movement
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Sign of Lies
•  Increased anxiety
•  Little or no eye contact
•  Hands covering mouth
•  Body turned away
•  Increased breathing rate
•  Voice changes
•  Verbal changes
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Recognize
tendencies.
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What Influences our Perception
•  System 1
– Automatic
– Impulsive
– Impatient
– Immediate
gratification
•  System 2
– Reasoning
– Self-control
– Choice
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System 1
• 2 + 2 =
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System 1
• Bread and ________
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System 1
• This person looks:
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System 2
• A bat and a ball cost $1.10 in
total. The bat costs $1.00 more
than the ball. How much does
the ball cost?
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System 2
• It takes 5 machines 5 minutes to
make 5 widgets, how long
would it take 100 machines to
make 100 widgets?
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System 2
• In a lake, there is a patch of lily
pads. Every day, the patch doubles
in size If it takes 48 days for the
patch to cover the entire lake, how
long would it take for the patch to
cover half the lake? ______ Days
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Five Techniques
1.  Know your habits
2.  Manage stress
3.  Emotional awareness
4.  Practice consistency
5.  Focus on the
recipient
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Questions
?
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713.520.5532
[email protected]
Find us online
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• 
© 2017 Hollinden | marketers + strategists. All rights reserved.