Download 1.02 Verbal - Nonverbal Communication

Types of Communication
Objective 1.02
Types of
Communications
Verbal
Non-Verbal
Verbal
Communication
 The
use
words we
Nonverbal
Communication
 Bodily
actions
and vocal
qualities that
typically
accompany a
verbal message
3
Listening
 Speaking
 Reading
 Writing

Verbal Communication

Nodding when you agree with the speaker
is a sign of active listening
Listening

When talking either in person or on the
phone it is important that you speak
clearly
Speaking

When writing be effective by giving detail
◦ There will be a sales team meeting tomorrow
at 9:00 am

Be grammatically correct
◦ This manual explains how to do it.
Writing
CHARACTERSTICS
OF
EFFECTIVE VERBAL COMMUNICATION
Consider the objective
 Be sincere
 Use simple language, familiar words
 Be brief and precise
 assume nothing
 Use polite words and tone
 Say something interesting and pleasing


Has the most effect on the understanding
of a spoken message
NON VERBAL COMUNICATION
9
Gestures
 Posture
 Facial Expressions

Non-Verbal Communication


♦ only 7% of a message’s effect is carried
by words ; listeners receive the other
93% through non -verbal means Communication researcher Mehrabian
♦Over 65 percent of the social meaning of
the messages we send to others are
communicated non-verbally.
IMPORTANCE OF NON-VERBAL
COMMUNICATION
11
Forms of non verbal
communication
Facial
expression
Body
movement
Gestures
Eye
contact
voice
Touch
Regulate Interaction
Facial expressions or gestures that
are used to control or regulate the
flow of a conversation
13
Express Emotion or Affect

Facial expressions
and gestures that
augment the verbal
expression of feelings
14
Nonverbal Signals
Vary from culture to culture
15
What does this symbol mean to
you?





In the United States it is
a symbol for good job
In Germany the number
one
In Japan the number five
In Ghana an insult
In Malaysia the thumb is
used to point rather than
a finger
16
Improving Nonverbal
Communication Skills
•When sending messages
• Be conscious of nonverbal behavior
• Be purposeful in use of nonverbals
• Make sure nonverbals are not distracting
• Match verbal and nonverbal communication
• Adapt to the situation
17
Improving Nonverbal
Communication Skills
•When receiving messages
• Don’t automatically assume
• Consider gender, culture and individual
differences
• Pay attention to all aspects of nonverbal
communication
• Use perception checking
18