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Download ISBAO * Building Blocks to a Better Safety Culture
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Safety Management System Key to a Positive Safety Culture International Business Aviation Council Lots of Cultures Culture Culture is the learned and shared assumptions, values, and beliefs that result in the behavior of an organization The values, beliefs and behaviors of the group The collective programming of the group "How we do things here" What is acceptable and what is not acceptable The driving force of the organization. John’s Definitions.... An organization's - Operating system Glue Lubricant Communications system Motivation Reference. Cultural Factors management’s actions and priorities policies and procedures communications style safety planning and goals actions in response to unsafe behaviors employee training and motivation employee involvement and buy-in. Positive Influences Recognition of merit Individual initiative Risk management Adherence to policy and procedures Open communication …Or not! How’s Your Culture? All hands evaluate actions in terms of potential risk Management walks the talk on SMS Open safety communication prevails No “blame game” regarding mishaps Under-staffing, inadequate equipment, inexperience, patchy training are addressed in terms of risk Feedback regarding known deficiencies is freely disseminated See James Reason’s “Score your Safety Culture." Organizational Culture Goals Cultures - Informed Culture Learning Culture Reporting Just Open Communicating Aware Collaborating. Safety Management System A systematic approach to managing safety, including the necessary - organizational structures accountabilities policies procedures. SMS --- The Core Policies Risk management Safety Assurance Safety promotion. Building/Improving Culture Informed Learning Reporting Just Open Communicating Aware Collaborating Building a Culture Find a central, overarching theme Commit, especially at the top Create goals Implement through teamwork Work it Admire it Grow it Easy, right? Well, no…. Ways and Means What we need is a radical transformantion… Fresh new thinking Top level support Commitment at all levels Teamwork Consider organizational development Organizational Development Systemic learning and development strategy intended to change the basics of beliefs, attitudes and relevance of values and structure of the current organization…it’s a -- OD Basics Keep workers aware of the organization’s vision Enable/empower employees to solve problems Encourage individuals to participate in planning processes Create an enthusiastic working environment Replace formal lines of authority with a collaborative environment Build trust, cooperation, and communication to achieve organizational goals. Commitment “Spark plug” needed Flight department management Company Flight department Provides a common purpose, a goal. Implementation A team effort -Learning together Exploring the possibilities Probe issues Devising standards, processes, procedures Question provisions Learning a common language Sharing the experience Pride in accomplishment -… sounding very cultural. Making it Work Safety Policy – from the top Education – learning together Using it Building the Safety Risk Profile HITS, FRATS, Internal Evaluations… Sharing ideas – expanding the language Management reinforcement System feedback Evaluating/modifying the product Talking the talk, walking the walk Seeing the team’s system work. Are We There Yet? Informed – lots of information Learning – every day Reporting – swamping the safety guy Just Open – listen to the chatter Communicating – they’re talking risk! Aware – this bears watching Collaborating – certainly selected groups Leadership check… See What We Built… Day-to-Day… Walking the talk Questioning the system Learning as you go Refining processes and procedures Improving the product Seeing it produce the desired effects Discussing its attributes Surprise! You built a culture…. Point of Emphasis… It begins and ends with all levels of Not management, but it helps Not involvement from HQ, but it helps Not funding, but it helps Yet, interest in culture can be kindled from below. Maintaining the Culture Follow the company policies, processes and procedures… Communicate, communicate, communicate! Manage SMS like your life depended on it – it does! Seek feedback – formal & informal How’s their culture? Get Started! www.ibac.org +1 514 954 8054
