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19497
25-Oct-12
1 of 4
PROVIDE SOCIAL SERVICES
Describe advocacy in social service
work
level:
3
credit:
3
planned review date:
June 2006
sub-field:
Social Services
replacement information: This unit standard replaces unit standard 7999.
purpose:
People credited with this unit standard are able to: describe
the concept of advocacy in social service work; describe the
components of effective advocacy in social service work; and
describe the components of an effective advocacy plan in
social service work.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
outline the meaning of the articles of Te Tiriti o Waitangi
and the relevance of Te Tiriti o Waitangi to social
service work, and are able to apply this competence to
the context of assessment for this unit standard (for
further clarification, please refer to Unit 19408, Outline
the meaning and relevance of Te Tiriti o Waitangi in
social service work).
© New Zealand Qualifications Authority 2012
19497
25-Oct-12
2 of 4
PROVIDE SOCIAL SERVICES
Describe advocacy in social service
work
2
Glossary
An advocate is defined as someone who is speaking or
acting for themselves or on behalf of others regarding a
particular issue.
Self-advocacy is speaking or acting on behalf of oneself
regarding a particular issue.
Service user is used as a generic term to denote people
from user groups of the social services. They may be
referred to by various descriptive terms in the range of
social services settings.
Systemic advocacy is advocacy that aims to change
systems, attitudes, policies, and laws that impact on
service users' lives.
Elements and Performance Criteria
element 1
Describe the concept of advocacy in social service work.
performance criteria
1.1
The description outlines the different focuses of the role of an advocate in the
social services.
Range:
1.2
focuses - individual, group, family or whānau advocacy; systemic
advocacy.
The description outlines different advocacy strategies in the social services.
Range:
advocacy strategy – self advocacy; lobbying; negotiation; private
and public meetings; public events and demonstrations; letters;
petitions; submissions; use of news media; presentations.
Evidence is required of four advocacy strategies.
© New Zealand Qualifications Authority 2012
19497
25-Oct-12
3 of 4
PROVIDE SOCIAL SERVICES
Describe advocacy in social service
work
1.3
The description outlines the significance of partnership in advocacy in terms of
its advantages to the advocate and the person(s) being advocated for.
1.4
The description outlines the significance of self-advocacy in terms of its primary
importance in any advocacy situation.
element 2
Describe the components of effective advocacy in social service work.
performance criteria
2.1
The description outlines the personal characteristics required for effective
advocacy.
Range:
2.2
The description outlines the interpersonal communication skills required for
effective advocacy.
Range:
2.3
personal characteristics required for effective advocacy may
include but are not limited to - minimal conflict of interest,
supportive, ongoing commitment, commitment to partnership,
clear values, vigour of action, cultural appropriateness.
Evidence is required of four personal characteristics.
interpersonal communication skills - listening, problem solving,
assertion, negotiation, networking.
The description outlines the practical skills required for effective advocacy.
Range:
practical skills - accessing and assessing information and
resources; networking; conflict resolution; identifying and
assessing risk.
© New Zealand Qualifications Authority 2012
19497
25-Oct-12
4 of 4
PROVIDE SOCIAL SERVICES
Describe advocacy in social service
work
element 3
Describe the components of an effective advocacy plan in social service work.
performance criteria
3.1
The description outlines the components of an effective advocacy plan in terms
of their contribution to the objectives of the plan.
Range:
components of an effective advocacy plan – agreed objectives,
steps, resources, timeframes, people responsible, the roles of the
people responsible.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
© New Zealand Qualifications Authority 2012