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Infront Consulting Group 1 [email protected] 416-503-8350 www.infrontconsulting.com CANADA UNITED STATES BELGIUM UNITED KINGDOM SINGAPORE Controlled, Distributed, Cost Effective, and Centrally Managed Point of Sale Image Deployment at Cineplex “Infront Consulting Group played a critical role In allowing Cineplex to quickly implement a solid SCCM foundation and demonstrate Cineplex Inc. (“Cineplex”) is one of Canada’s leading entertainment companies and operates one of the most modern and fully digitized motion picture theatre circuits in the world. A top-tier Canadian brand, Cineplex operates numerous businesses including theatrical exhibition, food services, gaming, alternative programming (Front Row Centre Events), Cineplex Media, Cineplex Digital Solutions and the online sale of home entertainment content through CineplexStore.com and on apps embedded in various electronic devices. Cineplex is also a joint venture partner in SCENE – Canada’s largest entertainment loyalty program. the value of the many features in SCCM for a distributed retail environment. We appreciate the partnership with Infront Consulting Group and the expertise that they bring to our team. With Infront's help we were able to implement the solution faster and get it done correctly the first time." Scott Hughes, V.P. , IT Infrastructure & POS at Cineplex Cineplex is headquartered in Toronto, Canada, and operates 136 theatres with 1,455 screens from British Columbia to Quebec, serving approximately 71 million guests annually through the following theatre brands: Cineplex Odeon, Galaxy, SilverCity, Famous Players, Colossus, Coliseum, Cineplex VIP, Cinema City, Cineplex Cinemas, and Scotiabank Theatres. Cineplex trades on the Toronto Stock Exchange under the symbol "CGX". With more than 71 million guests annually, Cineplex has implemented a number of initiatives to help keep guest line-ups to a minimum at their theatres and further improve guest satisfaction. Cineplex has accomplished this by allowing customers to purchase tickets online at Cineplex.com, via mobile devices, at automated ticketing kiosks or box office. The introduction of automated payment systems (PoS and online) has allowed Cineplex to redeploy staff and reduce guest wait times. Without in theatre technical support, Theatre Managers engage Cineplex’s Call Monitoring Center (CMC) to ask for remote assistance with problematic systems. If a resolution couldn’t be provided remotely the CMC would advance courier a newly built PoS terminal to the theatre and the existing, problematic unit would be returned in the same box using an enclosed waybill. Courier costs with this model were expensive. Once the new system arrived at the Theatre and was connected to the Cineplex network by the Manager another call to the CMC to finish the remaining system configuration often required another 30-60 minutes of remote support. Cineplex was looking to reduce this time and make the process more efficient, saving multiple people time and effort and improving the overall bottom line. Ciniplex looked to Microsoft Canada’s Private Cloud Partner of the Year in 2012, Infront Consulting Group, to help them implement a solution that allowed the desktop support team to centrally manage, and reimage PoS systems, eliminating the requirement to courier the systems back to the central depot. Infront Consulting Group worked with the Cineplex team to collect Cineplex’ requirements and design a System Center 2012 Configuration Manager architecture that allows Cineplex to accomplish the following benefits: Infront Consulting Group [email protected] 416-503-8350 www.infrontconsulting.com CANADA UNITED STATES BELGIUM UNITED KINGDOM SINGAPORE The ability to deploy a PoS operating system image of Windows 7 Ready or Windows XP Embedded from their central head office and remotely rebuild the broken system at the store. This allowed Cineplex to eliminate couriering of PoS systems back to their central depot and lead to an immediate and ongoing Return on Investment. Central deployment of applications, Windows and application updates to the distributed point of sale systems. “As a Microsoft Partner, Infront provides a level of technical expertise that is second to none in our industry. We are able to accelerate the deployment and configuration of Microsoft System Center technologies faster and more efficiently thanks to our technical depth and experience.” Rory McCaw, Managing Principal Consultant at Infront Consulting Group Centrally collect hardware and software inventory to allow for quick reporting of configurations. This will be beneficial to Cineplex as they plan for PoS hardware upgrades by allowing them to quickly report on current inventory of specific or all hardware models. The ability to monitor for PoS ‘system drift’ and remediate deviations from Cineplex’ standard PoS build. System Center 2012 Configuration Manager includes a feature known as Desired Configuration Management (DCM) which allowed Infront to demonstrate to Cineplex how changes to the system’s configuration could be monitored, alerted on and when detected, automated actions taken to revert the change. DCM helps organizations to maintain standardization and consistency on their systems once they are leased to production. Supporting standardized systems is much easier and less time consuming which improves IT efficiency. Deploy Microsoft System Center 2012 Endpoint Protection for enterprise wide antivirus protection allowing Cineplex to reduce annual antivirus software costs as Endpoint Protection was included in their System Center license investment. Cineplex continues to leverage System Center 2012 Configuration Manager (SCCM), System Center Operations Manager (SCOM) and is now looking at the implementation of System Center 2012 Orchestrator to further improve consistent IT delivery through automation. “Infront Consulting Group played a critical role in allowing Cineplex to quickly implement a solid SCCM foundation and demonstrate the value of the many features in SCCM for a distributed retail environment. We appreciate our partnership with Infront Consulting Group and the expertise that they bring to our team. With Infront’s help we were able to implement the solution faster and get it done correctly the first time,” says Scott Hughes, VP, IT Infrastructure & POS at Cineplex. Infront Consulting Group is a global systems integration consulting company that focuses exclusively on the implementation of Microsoft System Center technologies. Infront has offices in Canada, the United States, the United States, the United Kingdom, Belgium and Singapore and is a Managed, Microsoft Gold Partner. Infront also boasts having the most Microsoft Valued Professionals (MVPs) per employee than any other company globally. “As a Microsoft Partner, Infront provides a level of technical expertise that is second to none in our industry. We are able to accelerate the deployment and configuration of Microsoft System Center technologies faster and more efficiently thanks to our technical depth and experience,” says Rory McCaw, Managing Principal Consultant at Infront Consulting Group.