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Reporting hospital quality Ben Yandell, PhD, CQE System Associate Vice President Clinical Information Analysis (CIA) Norton Healthcare KHC Reporting Workgroup • Use existing, externally-defined indicators • Hospital Compare website by CMS* • Select indicators used in – value-based purchasing – readmission reduction program • Update quarterly * CMS is the Centers for Medicare & Medicaid Services; a federal agency 5 scores 1. 2. 3. 4. 5. Outcomes Ratings by patients Clinical process Efficiency Readmissions With component details available Outcomes • 30-day survival after hospitalization - heart attack - heart failure - pneumonia • Hospital-acquired infections - bloodstream - urinary tract infection - surgical-site • Complications - Pressure Ulcer (“bed sore”) - Blood clot - Bloodstream infections - Pneumothorax (“collapsed lung”) - Sepsis (a severe reaction caused by infection) - Surgical incision problems - Unintended puncture or cut during surgery - Postoperative Hip Fracture (usually due to a fall) Outcomes Death rate for heart attack patients (CMS Hospital Compare. Medicare patients; risk-adjusted 30-day) Ratings by patients • • • • • • • • • Overall rating of hospital Communication with nurses Communication with doctors Responsiveness of hospital staff Pain management Communication about medications Cleanliness and quietness Discharge information “Consistency” – based on the lowest-scoring item Ratings by patients Overall hospital rating (CMS Hospital Compare. All inpatients; % rating 9 or 10 out of 10) Efficiency • Medicare expenses from 3 days before through 30 days after hospitalization. Average annual spending per Medicare beneficiary for all Medicare-reimbursed care: hospital, physician, rehabilitation, durable medical equipment, etc. Efficiency • • • • 3% more efficient – Kentucky average 2% more efficient – U.S. average; Baptist As predicted – Jewish & St. Mary’s 1% less efficient – Norton Hospitals, Floyd Memorial, Clark Memorial, Indiana average • 2% less efficient – U of L Hospital Compare 1/11/14; calendar year 2012 data Clinical process • Heart attack patients receiving medication to dissolve blood clots received it within 30 minutes of arrival • Pneumonia patients received recommended initial antibiotic • Surgical patients received recommended antibiotic • Antibiotic discontinued as recommended after surgery • Urinary catheter removed on postop day 1 or 2 • Beta-blocker continued postop • Surgical patients received recommended blood-clot prevention • Hospitalized patients received influenza immunization Clinical process Urinary catheter removed after surgery (CMS Hospital Compare. All inpatients; urinary catheter removed within day or two.) Footnote 2. Data based on sample. Readmissions • • • • • Heart Attack Heart Failure Pneumonia Chronic Obstructive Pulmonary Disease Total Hip and Total Knee Replacement Readmissions Readmission after hip or knee replacement (CMS Hospital Compare. Medicare patients ; risk-adjusted 30-day) 5 scores 1. 2. 3. 4. 5. Outcomes Ratings by patients Clinical process Efficiency Readmissions With component details available