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Joshua
Written Communication - Formal business letters
Describe the features of a formal letter.
Include an example, annotating the features.
What are the advantages of sending a formal letter?
What are the disadvantages?
1
Abby
Written Communication - Memos
Describe the features of a memo.
Include an example, annotating the features.
What are the advantages of using a memo?
What are the disadvantages?
2
George
Written Communication - Reports
What is a report?
What sections are usually included in a report?
What are the advantages?
What are the disadvantages?
3
Emily
Written Communication - Newletters
What is the purpose of a newsletter?
Give an example.
What are the advantages?
What are the disadvantages?
4
kelly
Written Communication - Notices
What is a notice?
Give an example.
What are they used for?
What are the advantages?
What are the disadvantages?
5
Naeem
Written Communication - Advertising
What are the features of a brochure?
What are the features of a catalogue?
What are the features of a flyer?
What are the features of a leaflet?
6
George Morris
Other written documents
Financial documents
What is an invoice?
What is a profit and loss account?
Curriculum Vitae
What are the features of a good CV?
7
Max
Electronic Communication - Faxes
What is a fax?
What are the advantages?
What are the disadvantages?
8
Rachel
Electronic Communication - Email
What are the features of an email?
What are the advantages?
What are the disadvantages?
9
Harry
Electronic Communication - Websites
What is an intranet? How is it different from an internet
website?
What is e-commerce?
What are the advantages of a business having a website?
What are the disadvantages?
10
Callum
Electronic Communication - Mobile phones
How could a business use a mobile phone?
What does SMS stand for?
What are the advantages of texting?
What are the disadvantages?
11
Rory
Electronic notice boards
What is an electronic notice board? Give an
example.
What are the advantages?
What are the disadvantages?
12
Becca
Other Electronic Devices
Loyalty cards
What is a loyalty card?
Why do customers want them?
How do businesses use the data collected?
RFID tags (if time)
What does RFID stand for?
What is an RFID tag?
What are RFID tags used for?
Satnav (if time)
What is a satnav?
13
Alex
Oral Communication - Face-to-face meetings
What is the difference between a formal and informal meeting?
What are the documents produced before and after a formal meeting?
How can people communicate silently in a meeting?
What are the advantages of face to face meetings?
What are the disadvantages?
What is the purpose of an appraisal meeting?
What is the purpose of an Annual General Meeting?
14
Sophie
Oral Communication - Telephone conversation
What are the advantages?
What are the disadvantages?
What protocols might a business have for
telephone conversations?
15
Sophie L
Oral Communication - Teleconferencing
What is teleconferencing?
What is the difference between teleconferencing
and video conferencing?
What are the advantages?
What are the disadvantages?
16
Liam
Communicating via The internet
What are webcasts?
What are podcasts?
What are webinars?
17
Kieran
Brand image
What is a logo?
How does it help build a brand image?
What is a house style?
What is a slogan?
18
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