Download Practice Patient Participation Group Report 2012

Practice Patient Participation Group Report 2012/13
The Northgate Surgery Patient Participation Group is a group of patients, registered with the
practice, coming together on a regular basis, usually quarterly, to look at how they can
positively influence the development of health services within their own Practice and also
within the wider community.
The members of our Group are both male and female within age groups 30-50, 51-65 and
66+. Members are from all walks of life, some professional, some retired.
There is always a GP in attendance at each meeting and also at least one Staff member.
The minutes of meetings are published on the website, after approval at the following Group
meeting, so that patients can see what sort of issues are discussed within the Group. The
Group occasionally invites speakers from different organisations/professions to give a
presentation to the Group, explaining what their particular service provides to patients locally.
The Practice strives to ensure that the PPG is representative of its patient population and is
doing this by making information available in the practice and in the dispensary. The PPG is
also advertised on the website and in the local library. Leaflets advertising the PPG are
constantly available to all patients, of all age groups, in the Reception Area and Dispensary
area.
Existing group members were asked to recommend suitable patients, known to them, who
they thought would be interested in joining the Group. The Group is also advertised on the
website and by an advert in the local library. Leaflets advertising the Group were also given
out at the time of the Patient Survey, by Receptionists and also members of the PPG, to all
age groups.
We are always looking for new members with new ideas or suggestions and Northgate
Surgery would like the PPG to be representative of all age groups, so if you are interested in
joining the group or would just like some more information please ask at reception, or send a
message to us by email at [email protected].
The practice recently undertook a patient survey to determine what patients felt about the
services available at the surgery and did this with the full involvement of PPG members. The
survey was undertaken between the dates of 16.10.2012 and 09.11.2012.
We have drawn up an Action Plan with the Chair of our PPG, based on feedback received
from the Patient Survey and comments from the Group, which was approved at our PPG
meeting held on the 15th January 2013. This Action plan can be viewed on the website.
Below is statistical analysis of the completed Patient Survey questionnaires.
Northgate Surgery: Patient Survey 2012
ANALYSIS OF COMPLETED QUESTIONNAIRES
1 DATE:
16th October 2012 - 9th November 2012
2 GENDER
MALE
133
FEMALE
221
AGE
3 GROUP
MALE
%age
FEMALE
%age
No age given
16-30
31-50
51-65
66+
Totals
2
18
33
40
40
133
2
14
25
30
30
100
No age given
18-30
31-50
51-65
66+
Totals
4
48
78
44
47
221
2
22
35
20
21
100
4 How satisfied are you with the current "pre-bookable" appointment system
Male Patients
Patient
Age Group
Very
Satisfied
1
8
19
21
34
Fairly
Satisfied
7
6
8
2
1
1
5
11
2
Totals
83
23
20
2
3
2
133
%age
62
17
15
2
2
2
100
Very
Satisfied
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
No age given
16-30
31-50
51-65
66+
Satisfied
Fairly
Dissatisfied
2
Very
No
Totals
Dissatisfied Answer
2
18
2
1
33
40
1
1
40
Female Patients
Patient
Age Group
Very
No
Totals
Dissatisfied Answer
No age given
16-30
31-50
51-65
66+
2
17
40
27
32
1
22
22
6
4
1
8
15
8
9
1
1
2
Totals
118
55
41
%age
53
25
19
1
1
1
4
48
78
44
47
4
2
1
221
2
1
0
100
5 How satisfied are you with the current "same day" appointment system?
Male Patients
Patient
Age Group
No age given
16-30
31-50
51-65
66+
Very
Satisfied
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
Very
No
Totals
Dissatisfied Answer
1
2
1
18
1
1
33
3
40
1
1
40
6
19
19
33
5
7
8
1
1
5
5
10
4
Totals
77
21
25
1
3
6
133
%age
58
16
19
1
2
5
100
Patient
Age Group
No age given
16-30
31-50
51-65
66+
Very
Satisfied
2
15
42
21
25
Fairly
Satisfied
1
18
16
7
4
Satisfied
Fairly
Dissatisfied
1
7
12
10
9
6
7
3
2
Totals
105
46
39
18
3
10
221
%age
48
21
18
8
1
5
100
1
Female Patients
6 In the past 12 months how many times have you seen a doctor and/or nurse?
Male Patients
Female Patients
Very
No
Totals
Dissatisfied Answer
4
2
48
1
78
1
2
44
1
6
47
Patient
Age Group
16-30
31-50
51-65
66+
60
89
51
35
Patient
Age Group
No age
given
16-30
31-50
51-65
66+
Totals
235
Totals
No age given
Times Visted
Times
Visted
790
5
220
268
150
147
7 On pre-booked appointments which doctor do you normally see?
Male Patients
Patient
Age Group
No age given
16-30
31-50
51-65
66+
Dr Sicha
Dr
Johnson
Dr Jones
Any
No
Doctor
Answer
Totals
2
1
8
5
4
4
9
12
2
11
22
22
23
1
5
1
1
2
18
33
40
40
Totals
16
29
80
7
1
133
%age
12
22
60
5
1
100
Dr Sicha
Dr
Johnson
Dr Jones
Any
No
Totals
Answer
6
13
10
9
1
11
23
20
24
2
23
26
10
4
Doctor
1
8
14
4
9
1
3
48
78
44
47
Totals
38
79
65
36
3
221
%age
17
36
29
16
1
100
Female Patients
Patient
Age Group
No age given
16-30
31-50
51-65
66+
8 How satisfied are you with the care provided by that doctor
Male Patients
2
Patient
Age Group
Very
Satisfied
2
6
27
31
37
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
8
2
4
2
4
3
2
1
Totals
103
14
11
2
3
0
133
%age
77
11
8
2
2
0
100
Patient
Age Group
No age given
16-30
31-50
51-65
66+
Very
Satisfied
4
33
64
38
38
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
11
8
5
1
2
3
1
6
1
Totals
177
25
12
1
3
3
221
%age
80
11
5
0
1
1
100
No age given
16-30
31-50
51-65
66+
1
Very
No
Totals
Dissatisfied Answer
2
1
18
33
1
40
1
40
Female Patients
Very
No
Totals
Dissatisfied Answer
4
1
48
1
2
78
44
1
1
47
9 How satisfied are you with our 'in-house' Dispensary Service?
Male Patients
Patient
Age Group
Very
Satisfied
1
5
15
16
17
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
7
6
8
2
2
7
7
4
2
Totals
54
23
20
9
0
27
133
%age
41
17
15
7
0
20
100
No age given
16-30
31-50
51-65
66+
7
Very
No
Totals
Dissatisfied Answer
1
2
2
18
5
33
2
40
17
40
Female Patients
Patient
Age Group
No age given
16-30
31-50
51-65
66+
Very
Satisfied
2
20
31
19
18
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
10
4
3
5
8
10
4
4
2
1
Totals
90
22
26
3
1
79
221
%age
41
10
12
1
0
36
100
Very
No
Totals
Dissatisfied Answer
2
4
8
48
32
78
18
44
1
19
47
10 Before today, were you aware of the following services available through the Practice?
Male Patients
Patient
Age Group
No age given
Patient
Age Group
16-30
Patient
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Services
Aware
Not Aware
Used
1
1
1
2
1
1
1
1
1
1
1
Aware
Not Aware
Used
15
4
5
8
12
11
7
9
3
14
12
10
6
7
11
9
2
Aware
Not Aware
Used
1
1
2
Age Group
31-50
Patient
Age Group
51-65
Patient
Age Group
66+
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Diabetic Nurse
Bloods
28
7
8
13
20
22
10
19
2
22
22
16
11
9
21
12
17
Aware
Not Aware
Used
32
7
12
17
27
23
19
21
3
26
21
18
8
11
21
12
19
Aware
Not Aware
Used
38
7
12
26
26
18
10
18
1
20
13
9
8
9
18
14
26
6
2
1
1
2
11
3
3
9
7
2
1
Female Patients
Patient
Age Group
No age given
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Aware
4
3
2
2
Not Aware
Used
1
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Patient
Age Group
16-30
Patient
Age Group
31-50
Patient
Age Group
51-65
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
3
3
3
4
1
Aware
Not Aware
Used
43
6
16
13
27
33
19
33
4
40
26
31
20
16
27
14
19
Aware
Not Aware
Used
76
23
35
34
61
64
45
67
1
46
32
39
14
11
27
6
54
1
8
3
22
17
6
28
Aware
Not Aware
Used
44
7
12
24
37
32
21
31
2
12
10
4
20
31
27
17
13
2
5
13
5
1
6
13
2
4
2
Patient
Age Group
66+
Services
Practice Nurse
Community Matron
Out of Hours
Chiropodist
Physiotherapist
Health Visitor
Mental Health Service
Midwife
Aware
Not Aware
Used
43
6
12
28
28
25
14
20
3
29
24
11
13
11
21
8
28
1
11
17
12 Of the above, how satisfied were you with the service(s) provided?
Male Patients
Patient
Age Group
Very
Satisfied
1
5
18
21
34
Fairly
Satisfied
1
7
3
4
Satisfied
Totals
79
15
15
1
9
14
133
%age
59
11
11
1
7
11
100
Patient
Age Group
No age given
16-30
31-50
51-65
66+
Very
Satisfied
4
23
52
31
33
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
14
6
4
4
6
10
2
4
Totals
143
28
22
2
3
23
221
%age
65
13
10
1
1
10
100
No age given
16-30
31-50
51-65
66+
2
3
8
2
Fairly
Dissatisfied
1
Very
No
Totals
Dissatisfied Answer
2
1
3
18
8
33
7
40
4
40
Female Patients
2
Very
No
Totals
Dissatisfied Answer
4
1
4
48
1
9
78
5
44
1
5
47
13 Overall, how satisfied are you with the service and care you receive from the Practice?
Male Patients
Patient
Age Group
Satisfied
Fairly
Dissatisfied
5
23
25
34
Fairly
Satisfied
1
10
3
5
1
1
5
7
3
1
1
1
Totals
87
20
16
3
2
5
133
%age
65
15
12
2
2
4
100
Patient
Age Group
No age given
16-30
31-50
51-65
66+
Very
Satisfied
4
24
52
34
35
Fairly
Satisfied
Satisfied
Fairly
Dissatisfied
21
17
5
5
1
6
2
3
2
2
2
Totals
149
48
12
6
3
3
221
%age
67
22
5
3
1
1
100
No age given
16-30
31-50
51-65
66+
Very
Satisfied
Very
No
Totals
Dissatisfied Answer
1
2
1
18
1
33
1
1
40
2
40
Female Patients
Very
No
Totals
Dissatisfied Answer
4
48
1
78
1
44
2
2
47