Download italStudent Support Services

Student Support Services
Distance and Online Education Student Advising
If you are currently taking or are interested in taking DE courses, and you have questions, DE student support staff can provide you with
information and assistance, or direct you to the appropriate person in your faculty for academic advising. DE student support staff can be
reached by calling 1-888-216-7011, ext. 8012 (Canada Toll Free) or 204-474-8012, by e-mail at [email protected] or in person at
188D Extended Education Complex.
Off-Campus Library Services
umanitoba.ca/libraries/distance_education
We’re here to help! Off-Campus Library Services (OCLS) exists to support Distance and Online Education students. We send out
books, videos and photocopied articles to students living outside Winnipeg, but any Distance and Online Education student can call on
us for other assistance. We also help you with research, technical problems, and can teach you to search the library catalogue and
databases. Contact us if you have questions about finding books, articles and videos for your courses.
Borrow materials by visiting the University of Manitoba Libraries (UML) in person, or request materials by mail, phone, fax, e-mail or
via our online request form at
umanitoba.ca/libraries/distance_education/distance_request.ssl.php.
The UML system includes twenty libraries. Together they have over 2,000,000 volumes, subscribe to approximately 13,000 journals,
and provide access to databases that you can’t get to through Google. Search for these materials with the UML catalogue (BISON) at
bison.umanitoba.ca.
If the materials you want are not in the UML, we can obtain them from another library for you.
Thousands of electronic journals and databases that index thousands more are also available to students through the UML Web site at
www.umanitoba.ca/libraries. View a subject list of databases at www.umanitoba.ca/libraries/elibrary/netdoc/subject.shtml.
The UML subscribes to databases and e-journals so students and faculty can access them, and read and print complete articles via the
Internet. To use these resources, you must be registered as a student or staff member and have received your student or staff number.
You must also have changed your default Library PIN. For more information, visit
umanitoba.ca/libraries/help/help_my_library.html
To request books or articles from the Libraries, or for help with any library-related questions, be sure to contact Off-
Campus Library Services:
Phone: (204) 474-9183
MB Toll Free: 1-800-432-1960 ext. 9183
Canada Toll Free: 1-888-216-7011 ext. 9183
Fax: (204) 474-7570
E-mail: [email protected]
Mail:
Off-Campus Library Services
Elizabeth Dafoe Library
University of Manitoba
Winnipeg, MB R3T 2N2
Book Store
umanitoba.ca/campus/bookstore/
Purchase
It is your responsibility to obtain the required textbooks for your course(s) unless otherwise specified. You must ensure that the edition is
correct according to your course manual and/or the instructor’s letter of introduction. To obtain a list of the textbooks required for
your course, you must access the UM Book Store at umanitoba.ca/bookstore.
The options for ordering textbooks are as follows:
•
Order textbooks online at: www.umanitoba.ca/bookstore.
•
Call the Book Store at (204) 474-7961 (Canada toll free at 1-888-216-7011, ext. 7961) to place your order.
•
Go directly to the Book Store to purchase your textbooks. Identify yourself to the staff as a Distance and Online Education student
and you will be assisted in locating the proper textbooks.
Only students residing in Canada or with CFPO addresses can order books COD. Students who do not have Visa or MasterCard and who
reside outside Canada will be invoiced. When payment is received, textbooks will be mailed.
If you wish to purchase used textbooks, you will find them on the Book Store shelves along with the new textbooks. You can also
request a used textbook (if available) when ordering online or by telephone.
Book Store hours are available by calling (204) 474-8321 or Canada toll free at 1-888-216-7011, ext. 8321.
Refunds
Please keep textbooks in new condition until your registration is approved and you receive your course materials. In the event that the
registration is not approved, new textbooks can be returned to the Book Store for full refund less COD and/or mailing charges. As well, you
may return your books if you withdraw from a course.
Books returned for refund must be in new condition and accompanied by a sales receipt. They may be returned within 30 days from
receipt of the book, 30 days from the beginning of the course, or 30 days from the date of withdrawal.
When returning books by mail, please package them properly so that they are received by the Book Store in resaleable condition. Books
received in an unsaleable condition will be returned at your expense.
Books supplied by the Book Store in error or received damaged should be returned immediately for credit.
For further information on returns, please call Sharon Pearce at (204) 474-8321 or Manitoba Toll Free 1-800-432-1960 ext. 8321.
Resell
There are four options available to students wishing to sell used textbooks:
•
The Book Store conducts a used book buy back throughout the summer months. The buy back begins in mid-April and runs through
till the end of the first week of classes in September. A second term used book buy back is held from mid-November through till the
end of the first week of classes in January.
•
The Book Store pays cash for current editions of textbooks confirmed for reuse at the university. You can sell your texts for 50% of
the current retail price. The buy back is located at the customer service desk in the Book Store, main level, University Centre.
•
You can mail your books to the Book Store indicating that you would like to sell your book. Your request will be processed and a
cheque sent to you. If the book is not reconfirmed for future use, it will be mailed back to you. You are responsible for all postage
costs.
•
The University of Manitoba Students’ Union buys and sells used texts on consignment throughout the year. Archives Book Exchange
is located at 107 Helen Glass Centre (telephone 204-474-6511).
Help & Solutions Centre
Client Services
Information Services & Technology
umanitoba.ca/ist
IST offers Distance and Online Education students computer accounts, services and support.
Computing information
For more help and information on computing at the U of M, under ‘Current Students’ select ‘Computer Support’. Or go directly to
umanitoba.ca/ist.
Claim your UMnetID
Your UMnetID gives you access to course websites, JUMP, e-mail, Software Express, Unix and other services.
JUMP is your personal webportal to access your course calendar, you’re academic data and other information links. You can also use the
JUMP calendar for your own personal appointment book.
umanitoba.ca/jump.
Software Express allows you to download useful software such as Trend’s OfficeScan antivirus program which is free to all U of M
students and staff. umanitoba.ca/software.
If you visit the campus with a laptop you can use a wireless or campus laptop port connection with your UMnetID. Or you can sign on to
one of the computers in IST’s drop-in labs.
How to claim your UmnetID
Wait for about three business days after paying your fees and then use the web-based ‘Claimid’.
umanitoba.ca/claimid
Your name and U of M e-mail address will be listed in the University online directory. To find U of M people enter a name, or portion
of, in the ‘Search.. People’ menu on the U of M home page. If you prefer not to be listed you have an opt-out choice in Claimid.
Your U of M e-mail
Your UMnetID gives you an e-mail account that you can use for academic as well as personal non-commercial purposes. Initially you
are allotted a mailbox quota of 100MB though you can request an increase. U of M e-mail is filtered for bulk mail and viruses. You can
also set up a personal web page using your UMnetId Unix account.
Your U of M e-mail address begins with your UMnetID followed by ‘@cc.umanitoba.ca’ and is often referred to as your CC (central
computering) address
Your U of M CC email address will be used by the University for official communications. Professors may also prefer to communicate with
you using that address so be sure to check its mail often or set it to forward mail to your preferred e-mail address.
Accessing your U of M e-mail
You can read your cc e-mail in JUMP or in Webmail. umanitoba.ca/webmail or umanitoba.ca/jump.
You can also access it using any POP or IMAP mail program such as Mozilla, Thunderbird, Outlook, or Eudora. Look for setup instructions for
your program on our computing website umanitoba.ca/ist/email
Forwarding your U of M e-mail
You can choose to have your U of M e-mail forwarded to your preferred address. Just go to the cc account management page at:
mail.cc.umanitoba.ca. Select ‘Basic’. Or if you wish to set further filters on your e-mail, select ‘Filter’. Login with your UMnet ID.
Computer Security Tips
It is important to adopt basic security measures to protect yourself and others from computer invasions. For Windows computers we
strongly recommend using a firewall, antivirus software and keeping your operating system up to date with patches. If you don’t have up
to date antivirus software, we encourage you to download Trend OfficeScan free from Software Express.
Adopt basic security habits including not opening any attachment unless you were expecting it.
Avoid clicking on web links inside an e-mail message. They may not go to where you think. Cut and paste the visible address into a
separate browser window.
umanitoba.ca/ist/security
Call on our Help & Solutions Centre (H & SC)
Our H & SC consultants are available by phone, e-mail, drop-in or internet text-talk to help you with your computer questions and
problems regarding e-mail, viruses, internet connection, etc. They are available year-round on weekdays, 8:30 to 4:30 pm and open till
8:30pm Monday to Thursday during fall and winter sessions. Contact the H & SC at:
[email protected]
(204) 474-8600
010 Dafoe, Fort Garry campus
umanitoba.ca/ist/help
If you have trouble with your accounts or passwords, contact the H & SC office weekdays,
8:30-4:30 CST. You may need to fax or e-mail photo-id if you have lost your password:
[email protected]
(204) 474-8600 Fax: (204) 474-7920
010B Dafoe, Fort Garry campus
umanitoba.ca/computing/ist/accounts
Useful Bookmarks
Claimid: umanitoba.ca/claimid
JUMP: umanitoba.ca/jump
Mail account management: mail.ccumanitoba.ca
Software Express: umanitoba.ca/software
Webmail: umanitoba.ca/webmail
Extended Education Programs
DEGREE CREDIT
The Military Support Office
umanitoba.ca/military
The Military Support Office is designed to assist Canadian Forces personnel and their immediate family members in the pursuit of a
university education. The office assists in overcoming the problems which can result from the frequent moves and deployments experienced
by members of the Defence family.
Through this unique office, the University of Manitoba takes into account the difficulty which extensive mobility can create in satisfying the
residency requirement for graduation. Recognition is given for a wide range of military training. Student counseling services are provided by
highly qualified Academic Advisors, and provision is made for academic and financial relief when military duties interrupt studies.
Courses are available through Distance and Online Education or on campus, either part-time or full-time, and a Mature Student entry
program is also offered.
Toll-free within North America:
1-800-850-6166
Student Advisors:
(204)474-8006 or (204) 474-8005
Office: (204) 474-8007
E-mail: [email protected]
umanitoba.ca/military
Off-Campus Study
----umanitoba.ca/extended/off-campus
Flexible and convenient, Off-Campus Study allows students to take degree courses at various sites within Winnipeg, including the U of M
Bannatyne Campus, U of M Downtown Aboriginal Education Centre, Vincent Massey Collegiate, and Canadian Mennonite University. Courses,
including Physics, Nutrition, Native Studies, Creative Writing, Nursing and more, are taught by University of Manitoba instructors.
For more information, contact:
Alisa Claman, Program Administrator
188 Extended Education Complex
Phone: (204) 474-8019
Fax: (204) 474-7660
E-mail: [email protected]
Canada Toll Free 1-888-216-7011 ext. 8019
Aboriginal Focus Programs
umanitoba.ca/extended/afp
Aboriginal Focus Programs provides programs that respond to the post-secondary and professional development and needs and concerns
of Aboriginal people. We offer certificate, diploma as well as undergraduate degree programs through cooperative arrangements with
Aboriginal stakeholders and faculties of the University of Manitoba.
umanitoba.ca/extended/afp
Phone: 982-4233
E-mail: [email protected]
The University of Manitoba Access Programs
umanitoba.ca/extended/access/
University of Manitoba Access Program (UMAP)
UMAP facilitates university studies at the undergraduate degree level for persons who traditionally have not had the opportunity because
of social, economic and cultural reasons, lack of formal education or residence in remote areas. Preference will be given to Aboriginal
Manitobans (Status, Non-status, Métis or Inuit), residents of Northern Manitoba, and low income earners.
Health Careers Access Program (HCAP)
This program is designed to prepare Manitoban Aboriginal persons (Status, Non-Status, Métis, or Inuit) for entry to health-related
studies such as Medicine, Dentistry, Dental Hygiene, Pharmacy, Medical Rehabilitation, and Nursing.
In cooperation with the Province of MB and the UM, students in all of these programs are provided with academic and personal
supports. Financial assistance may be available.
For information on the above programs please call 474-8000 or within Manitoba 1-800-432-1960,ext. 8000.
Summer Session
umanitoba.ca/summer
The University of Manitoba Summer Session offers a wide range of degree courses, feature programs, summer institutes, and travel/study
courses to satisfy your learning needs.
You can study at the Fort Garry campus, or for those who may consider themselves more adventurous, courses are offered throughout the
world - travel and study in India, Ukraine, Iceland, Russia, Poland, China, Israel, Ethiopia, Ghana, and Italy. For those who want to stay a
little closer to home, there are courses in Churchill and Clearwater, Manitoba or at the Delta Marsh Field Station on the south shore of Lake
Manitoba.
The combination of learning opportunities in Summer Session is virtually limitless - you are invited to join the 1000s of students who take
advantage of Summer Session to ease their course load in fall and winter, to speed up completion of their degree, to enjoy smaller summer
classes, to catch up on missed courses, or simply to enjoy the campus in the summer.
For all the latest information on courses and programs, visit umanitoba.ca/summer or contact us directly:
Phone: (204) 474-8008/6963 Canada Toll Free 1-888-216-7011
(ext. 8008 or 6963)
Fax: (204) 474-7661
[email protected]
Inter-Universities Services
ucn.ca
Inter-Universities Services is a consortium of the four Manitoba Universities – Brandon University, the University of Manitoba, the
University of Winnipeg, and University College of the North. Its mandate is to deliver university degree credit courses north of the 53rd
parallel in Manitoba.
In IUS’s On-Site Program, instructors generally travel to northern Manitoba communities on a weekly or bi-weekly basis to teach their
courses in the communities.
IUS serves as a link between students in the north and the universities in Manitoba, enabling northerners to attain university degrees without
having to attend at the university campuses.
Inquiries about course offerings should be directed to:
Inter-Universities Services
University College of the North
494 Princeton Drive
Thompson, Manitoba R8N 0A4
Phone: (204) 677-6450
Canada Toll Free 1-866-677-6450
Fax: (204) 677-6589
NON-DEGREE CREDIT
English Language Studies
umanitoba.ca/extended/english
Phone: 474-8738
E-mail: [email protected]
Continuing Education
umanitoba.ca/extended/coned
Phone: 474-8016
Toll Free: 1-888-216-7011 ext. 8016
E-mail: [email protected]
Aboriginal Focus Programs
umanitoba.ca/extended/afp
Phone: 982-4233
E-mail: [email protected]
Helpful Resources at the U of M
Disability Services
umanitoba.ca/student/resource/disability_services/
Phone: 474-6213
TTY: 474-9790
E-mail: [email protected]
Note:
Distance and Online course materials can be provided in an alternative format to assist you in your studies. For further information please contact (204) 474-8012
or email [email protected].
Learning Assistance Centre
umanitoba.ca/u1/lac
Phone: 480-1481
Student Advocacy
umanitoba.ca/student/advocacy/
Phone: 474-7423
E-mail: [email protected]
Financial Aid and Awards
umanitoba.ca/student/fin_awards
Undergraduate Calendar
The Undergraduate Calendar can be searched online at umanitoba.ca/calendar
All University phone numbers beginning with 474 may be reached by calling 1-888-216-7011 (Canada Toll Free). At the prompt,
enter the last four digits of the phone number you wish to reach.