Download 43 Planned maintenance survey Bullock Apr 08 onwards.

Planned Maintenance - Satisfaction Questionnaire
We are constantly working to improve our services and would welcome your
feedback on the recent planned maintenance that has been carried out on your
home. Please complete this short questionnaire and return it to us in the pre-paid
envelope enclosed. Your views are extremely valuable to us.
TO BE COMPLETED BY STAFF
TENANCY REFERENCE NUMBER / ORDER NUMBER:
Internal operative OR external contractor?
Internal operative
External contractor
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CONTRACTOR REF:
TO BE COMPLETED BY THE CUSTOMER
Q1 How would you rate your satisfaction with the following:
Very
satisfied
The choice you were given on the design
and style of the work carried out on your
property
The choice you were given on the
materials used for the work
How well we kept you informed about the
maintenance work that was going ahead
The convenience of appointment times
The helpfulness of our staff
The quality of the materials used
The quality of the work carried out
The attitude of the workers carrying out
the work
The punctuality of our workers (e.g. did
they turn up at the agreed time)
Tidiness of the work area on completion
of the maintenance work
Fairly
satisfied
Neither
Fairly
Dissatisfied
satisfied/ dissatisfied
dissatisfied
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Q2 Overall, are you satisfied with the maintenance work that has been carried out?
Yes
No
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Q3 Was the work carried out and completed on time?
Yes
No
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Q4 Which area of our planned maintenance service do you feel we most need to
improve? Please tick one box only (if applicable): you may feel we do not need
to improve in any particular area.
The amount of choice given to
How well we keep tenants informed
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tenants on the design, style and
about the work that is planned
materials used
The quality of the materials used 
The quality of the work carried out 
The attitude of the workers carrying 
The convenience of appointment 
out the work
times
The helpfulness of our staff
Other (please specify below)
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Q5 Would you like to hear more about how you can get involved in improving our
services further?
Yes
No
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Thank you for taking time to answer these questions. Your feedback is extremely
useful to us. Please now complete the questions overleaf about yourself so we can
make sure that we are treating everyone fairly.
Q6 Are you:
Male
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Q7 Do you have a disability
Yes
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Female
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No
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Q8 Which ethnic origin do you belong to:
White-British
White-Irish
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Black/Black BritishBlack/Black British 
African
Caribbean
Asian/Asian BritishAsian/Asian British
Indian
Pakistani
Dual Heritage-White 
Dual Heritage-White
and Asian other
and African
Chinese
Other
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White-Other
Black/Black BritishOther
Asian/Asian British Bangladeshi-Other
Dual Heritage-White
and Caribbean
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Once again, thank you for completing this questionnaire.
This information can be made available to you in larger print or on audio
tape. Please telephone 01257 414900 to access this service or for
assistance completing this questionnaire.