Download Job Description - Summit Community Care Clinic

360 Peak One Drive – Suite 100, Post Office Box 4337 Frisco, Colorado 80443 Phone: (970) 668-4040 Fax: (970) 668-6699
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Job Description
Title: Medical Interpreter
Department: Primary Medical
Wage Grade:
FLSA Position Status: X Non- Exempt __Exempt
Reports To: Chief Nursing Officer or Lead Medical
Assistant
Date Created: 7/25/2015
y Percentiles Average
Typical Core Duties: Facilitates communication between patients with limited English proficiency
(LEP) and health center staff, community partners and specialty medical offices. Responsible for
providing face-to-face and over the phone interpretation services between patients and providers,
and may also work with other individuals, such as family members or a patient representative. May
provide cultural information to facilitate support for a treatment plan. May produce written and/or
audio statements in languages other than English for unique listening and/or reading audiences.
May assist other offices with Reception/Front Desk/Appt. Clerk duties for LEP patients.
The Medical Interpreter provides professional services under stressful conditions, and acts as a
Care Clinic representative to patients, volunteers, community partners and the general public. The
Medical Interpreter performs other related job duties as assigned by supervisor.
The Medical Interpreter must demonstrate regard for the rights of all patients and provides
respectful and considerate care focused on the patient's individual needs. The Medical Interpreter
will provide a safe and confidential environment for patients, families and personnel.
Standards of Performance:
 Promote the philosophy and mission of Summit Community Care Clinic;
 Demonstrate accountability and responsibility for duties and tasks associated with the
position;
 Acquire, maintain and demonstrate appropriate knowledge level and competencies;
 Demonstrate a commitment to service excellence and quality improvement;
 Act as a representative of the clinic with patients, staff and the general public in a
professional and supportive manner.
 Compliance with SCCC’s written standards, including its Standards of Conduct and policies
and procedures is a requirement of the position, and failure to comply will be met by the
enforcement of disciplinary action, up to and including possible termination, in accordance
with SCCC’s Policy and Procedure: Addressing Instances of Non Compliance.
Demonstration of Core Clinic Values:
When working with our team:
 Respect others and honor diversity;
 Be straightforward and direct when dealing with co-workers, our patients and
vendors/partners;
 Work well within and between teams knowledgeably and capably;
 Contribute to the team’s mission/goals;
 Demonstrate appropriate balance of work and personal life;
 Communicate in a thoughtful and responsive way to employees at all levels.
 Look for ways to improve and promote quality, participates in Quality Improvement
initiatives as appropriate and demonstrates accuracy and thoroughness.
When working with our patients:
 Create solutions that add value to their health;
 Deliver quality service by doing quality work;
 Remain graceful and tactful under pressure;
 Remain patient, competent, and professional with patients;
Integrity
 Know and follow applicable laws and regulations;
 Demonstrate integrity and honesty;
 Behave conscientiously in potential conflict of interest or political situations;
 Deal with patients fairly and consistently.
Safety/Confidentiality
 Value safe working and patient procedures;
 Demonstrate strong safety consciousness;
 Demonstrate strong confidentially consciousness;
 Maintain strict adherence to safety and confidentiality guidelines and regulations;
 Use and promote all safety and confidentiality techniques and equipment.

Actively promotes and personally observes safety and security procedures, and uses equipment and
materials properly.
Essential Functions:
1. Promotes the philosophy and mission of Summit Community Care Clinic with patients, clinic
staff, volunteers, donors, community partners, and among general public.
2. Provide medical interpretation to outside medical offices, appropriate community partners,
providers, patients and their families.
3. Medical interpretation of primary care, behavioral health, dental, and specialty services.
4. The Medical Interpreter will also be responsible for following up on Patient Care and
maintaining a positive communication between the provider, patients and families with the
clinic.
5. The Medical Interpreter must demonstrate regard for the rights of all patients and provide
respectful and considerate care focused on the patient's individual needs.
6. The Medical Interpreter will provide a safe and confidential environment for patients,
families and personnel.
7. The Interpreter will ensure patient satisfaction by providing timely and accurate information
when responding to inquiries.
8. The Interpreter will also provide thorough documentation to ensure that paperwork
coordinates with other departments and personnel as required.
9. Acts as a representative of Care Clinic with patients, staff and the general public, acting in a
professional and responsible manner, promoting excellence.
10. Works constructively with the Clinic staff and community partners to ensure the smooth
operation of the Clinic.
11. Works with the volunteer and staff providers, dentists and their office staff to ensure accurate
communication.
12. Performs other related job duties as assigned by Lead Medical Assistant Supervisor, Chief
Nursing Officer an/or Chief Medical Officer.
Qualifications: To perform this job successfully, an individual must be able to engage in each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skills, and/or abilities required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education/Experience: Minimum High School Diploma. Knowledge of medical terminology
desirable. At least one (1) year experience in medical or dental related field or doing medical
interpretation is desired. Ideally certified in Medical Interpretation.
Language Ability: Ability to read, write and clearly speak the English language. Ability to
read, write and clearly speak the Spanish language. Ability to interpret a variety of
instructions and deal with multiple linguistic cultural variables. Bilingual required in both
English and Spanish.
Reasoning and Mental Ability: Ability to define problems, collect data, establish facts, and
draw valid conclusions. Ability to exercise independent judgment. Self-directing and
organized. Ability to reason objectively. Ability to assess, project and plan for patients
needs. Ability to document concisely, accurately and in timely manner. Ability to handle a
variety of duties which may be interrupted or changed by immediate circumstances. The
work may involve coordination of services, and participating with other disciplines within
the community. The position requires the ability to interact with the public, with community
representatives, office staff and supervisors.
Interpersonal Skills: Ability to relate cooperatively and constructively with patients, coworkers, administration, physicians and providers, community agencies, referral sources,
regulators and other health team members. Ability to enlist the cooperation of others.
Administrative and philosophical compatibility with the clinic’s philosophy and mission.
Computer Skills: To perform this job successfully, an individual should have a solid
knowledge of word processing software, spreadsheet software and database software.
Computer skills required.
Certificates and Licenses:
OSHA required courses for positions.
Supervisory Responsibilities: None
Work Environment:
The work environment is in a healthcare setting and can be fast paced and involve working directly
with patients and healthcare professionals. Many of our patients with chronic disease have a
minimal level of health literacy and a significant number of barriers to accessing health care.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions of the job. The noise level in the work environment is usually moderate. The
work is performed in a clinic, well lighted, heated and ventilated, where exposure to infections and
contagious diseases may occur.
Exposure category: Category 2: Job requires tasks in which the normal work routine involves no
exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a
condition of employment. Will work with substances: All pharmacy medications, copier toner and
dispersant. Will work with equipment: Computers, fax machine, copy machine, telephone,
calculator, printer, misc. medical equipment.
Physical Demands: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. Travel is required for this position. Performs a variety of tasks that require sitting,
stooping, bending, standing, moderate lifting of 20 to 50 pounds. Requires concentrated visual
attention that must be maintained for sustained periods. Requires excellent near vision and depth
perception. Good far vision and peripheral vision required. Good color discrimination required.
Good hearing acuity required. Excellent eye and hand coordination, and excellent manual dexterity
required.
Below are minimal knowledge/physical requirements of this position.
Knowledge
Occasionally Frequently Constantly
Reading, speaking, writing English
X
Communications Skills
X
Computers
X
Physical
Walking
X
Bending
X
Standing
X
Sitting
X
Driving
X
Lifting up to 50 lbs. with or
without assistance
X
Stretching/Reaching
X
Distinguish smell/temperature
X
Hearing/Seeing
X
Exposure to bloodborne
pathogens and infectious disease
X
Exposure to hazardous material
X
Climbing
X
Hand/finger dexterity
Stooping (bend at waist)
X
X
Sensory Activities
Talking in person
X
Talking on the telephone
X
Hearing in person
X
Hearing on the telephone
X
Vision for close work
X
Other (specify) Reading, speaking,
writing Spanish
X
The above job description is not intended to be an all-inclusive list of duties and standards of the
position. Incumbents will follow any other instructions, and perform any other related duties, as
assigned by their supervisor.
________________-_____________________
Supervisor/Manager
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ACKNOWLEDGED: Supervisor/Manager
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Date:
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ACKNOWLEDGED: Employee
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Date: