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LONDON BOROUGH OF RICHMOND UPON THAMES
JOB DESCRIPTION
Section One
DEPARTMENT:
SECTION:
POST TITLE:
POST NO:
GRADE:
Adults and Community Services
Service Development
Head of Adults Workforce Development
PO7
EFFECTIVE DATE OF JOB DESCRIPTION: 30 March 2010
________________________________________________________________
Section Two
REPORTS TO:
Head of Service Development
Responsible for:
Staffing: structure of the Workforce Development team.
Including a Training Centre.
Liaison with:
Officers at all levels of the Council and officers across all
partner organisations, as well as outside training providers and
venues and central government agencies (such as GSCC,
CQC, SCIE, DH and Social Work Reform Board).
________________________________________________________________
Organisation Chart
Director of Adult and Community Services
Head of Service Development
Head of Workforce Development
Professional
Development Advisers
NVQ Team and L&D
Admin
(EFT c 9 people)
Mortlake Training Centre
Section Three
Key Accountabilities
To develop, lead and oversee the delivery of the multi-agency Workforce Strategy for
Adult Social Care across Richmond upon Thames within the context of the Social
Work Task Force report; the Working to Put People First: Strategy for the Adult
Social Care Workforce in England April 2009.
To ensure there is a high quality workforce to work with adults in Richmond –
including across social services, health services, the police and voluntary sector
providers. To advise on measures to improve planning of the workforce, take
advantage of new thinking and national initiatives to develop the workforce and,
working closely with HR, provide support on key issues around recruitment and
retention.
To develop, lead and oversee the Adult and Lifelong Learning Development agenda
in relation to the requirements of the Learning Revolution and national policy and
local priorities.
To ensure that all those working in adult social care in Richmond benefit from high
quality induction, training and development to drive up the quality of services in the
borough, commissioning training and development opportunities in line with an
agreed strategic plan and to maximise value for money.
To ensure that the Mortlake Centre provides high quality facilities for delivering
training and development opportunities across the adult social care workforce – as
well as the wider LBRuT workforce and outside organisations through commercial
arrangements.
____________________________________________________________
Duties
Leadership

Provide leadership to the Adults and Community Service (ACS) ‘Workforce
Development Team’ – working with senior managers to structure and shape a
team that is efficient and fit for purpose, to improve the induction, training and
development of those working with adults in Richmond upon Thames.

Lead and work with all partners and stakeholders on the Adults and Lifelong
Learning Development agenda.

Set up and chair the Adult’s Workforce Development Steering Group

Chair the Safeguarding Training & Development Sub-Group, reporting to the
Local Adult’s Safeguarding Board.

Play a full and active role in the Service Development and Commissioning
Division management team and Extended Directorate Management Team
(EDMT), contributing the collective leadership of the Division and Directorate,
and ensuring the Workforce Development Team supports key corporate
requirements, e.g. around performance improvement, service planning,
budgeting and efficiencies.
Strategic Planning and Stakeholder Engagement

Work with partner organisations across Richmond, including the Primary Care
Trust and with the voluntary, private and community sector, to establish a
clear understanding of need and priorities for workforce development across
the Adults Social Care (ASC) workforce.

Develop and implement a clear ASC Workforce Strategy for the borough,
supporting the council in planning its workforce and addressing priority areas
of professional development as well as working with HR on recruitment and
retention challenges.

Ensure all members of ACS DMT are provided with strong support in planning
and shaping their workforces. Provide support to other senior managers, and
their organisations, across partner organisations to ensure a high quality
workforce is in place and address areas of relative weakness.

Support senior managers in undertaking needs analyses for the development
of workforces to meet the aspirations sets out in the ASC Workforce Strategy.
As part of this ensure required workforce intelligence is systematically
collected and analysed to enable the council to set and monitor reform
priorities and outcomes on the basis of sound data.

Take overall responsibility for shaping a clear training and development offer
across ASC, responding to the evidence on need and the priorities of the
council for Adult Social Care.

Communicate the training and development offer in the borough to all
sections of the ASC workforce, including through the website and other
media.
CPD Support to the Directorate

Take overall responsibility for commissioning training and development that
delivers on the priorities in the strategic plan, including responsibility for
ensuring maximum value for money from workforce development and training
across Adult Social Care Services.

Working with the Adults Safeguarding team to ensure a high quality and
coherent safeguarding training offer, tailored to the needs of the workforce,
and supported by the ASGB.

Ensure strong induction arrangements are in place across the adult’s
workforce, working with corporate HR.

Provide CPD support to all areas of the ACS Directorate. In particular provide
support to Specialist Services on social worker graduate recruitment and all
other Taskforce initiatives including aligning initiatives with Children’s
Services as appropriate.
Delivering and Commissioning High Quality Training

Follow principles of good commissioning and effective procurement to secure
the best possible provision of training to meet clear training specifications, in
line with the strategic plan.

Ensure clear processes are in place to quality assure and review of all
training offered to the ASC Workforce on a regular basis to ensure quality and
value for money.

Provide a high quality service to all customers seeking to book onto training
offered or use the facilities available in the Mortlake Training Centre.
Budget Management

Lead the process of pulling together workforce development budgets across
the Directorate to ensure they are aligned to the strategic plan.

Take responsibility for ensuring clear processes are place to allocate budgets
(e.g. IIP) to meet individual needs and ‘bids’ in a way that is transparent, fair,
based on clear criteria and supports the strategic priorities of the Directorate.

Ensure that the Mortlake Training Centre is managed efficiently and
effectively, within allocated resources, with opportunities for income
generation maximised and efficiency measures implemented to bring down
any unnecessary costs over time.

Ensure that the Council takes full advantage of any potential grants and other
income streams to support workforce development in the ASC workforce.
Stakeholders and Engagement

Work closely with the Human Resources team in the Council – in particular
HR Business Partner for ACS, Head of Organisation Development and
Recruitment Manager to ensure consistency of approach and clear roles and
responsibilities.

Represent the Council, London Councils and Government Office for London
engaging in regional and national events to support the development of
Richmond’s strategy and the team.

Work closely with partners including other LA’s, to explore opportunities for
shared training and development to maximise efficiency and value for money
from Learning and Development funding.
Management and Other

Maintain a working environment in which diversity is respected and
responded to, and equality of opportunity is promoted.

Carry out the Manager's duties set out in Part B of the Council's Health and
Safety Policy and in particular implement the risk register procedure.

Implement policies and procedures necessary to meet customer care needs
and which reflect the Council's vision and core values.

Ensure a positive image to customers and other individuals and organisations
and promote the service by whatever means are appropriate and available.

Ensure all complaints are responded to within the Customer Compliment and
Complaint procedure.

Monitor staff absence and initiate action under the councils absence
management procedure.

Ensure all staff receive appraisal in accordance with staff appraisal
guidelines.

Undertake all duties and inter-actions with employees, partner providers and
customers fairly, without unlawful discrimination and with due regard to the
Council's equality, diversity and health and safety polices.
These are the key tasks as currently defined. They are not listed in priority order and
postholders should not place emphasis on the location of the task within the forgoing
job description. From time to time the key tasks may be varied and the postholder will
be expected to take on such variations within the constraints of the grade and the
level of responsibility implied in it.