Download Craigallian Avenue Medical Practice

Craigallian Avenue Medical Practice
11 Craigallian Avenue
Halfway
Cambuslang
Glasgow, G72 8RW
Telephone: 0141 641 3129
0141 641 2252
Fax:
Website
www.craigallianavenuepractice.co.uk
When the surgery is closed call 111
Craigallian Avenue Medical Practice
With patient’s needs at the heart of everything we do, our website has been designed to make it easy
for you to gain instant access to the information you need. As well as specific practice details such
as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of
health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and
back-up staff offer a number of clinics and services to promote good health and wellbeing whatever
your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online
features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via
our feedback function. Comments and suggestions are always a great way of helping us continue to
enhance the way we look after you.
Seeing the right Person at the Right Time - You
May Not Need to see the GP
There are many situations where you may not require a face to face appointment with the doctor.
Please consider the services below before making an appointment.
Advanced Nurse Practitioners
We have Advanced Nurse Practitioners in the practice who can see you for many things
including exacerbation of asthma, copd, diabetes, contraception and they can prescribe.
Pharmacy
For common ailments your community pharmacist can give you advice and can give you
medicine on the Minor Ailments scheme without you having to pay for it.
Over 60's, children and patients in receipt of certain benefits can receive advice and free
treatment from the pharmacy for complaints such as acne, athlete's foot, backache, cold sores,
constipation, cough, diarrohea, earache, eczema, allergies, piles, hayfever, head lice,
indigestion, mouth ulcers, nasal congestion, pain, period pain, thrush, sore throats,
threadworms, warts and verrucae.
Optometrist
An optometrist is the best person to assess urgent eye problems, check for eye disorders and
treat eye conditions. They have the professional training and necessary equipment to assess
most eye problems.
Joint, Muscle or Back Pain
You can phone 0800 917 9390 or visit www.nhsinform.co.uk/msk (www.nhsinform.co.uk/msk)
for joint, muscle or back problems to be given advice or be referred to the physiotherapist
without attending your GP.
Sexual Health
For sexual health and contraception advice call 03003030251. Emergency contraception is
available at most community pharmacies.
Smoking
Pharmacists can offer advice on stopping smoking or you can refer yourself for smoking
cessation 01355 585502.
Stress control
For advice and counselling about the management of stress call 08458725132
Physiotherapy
For self referral for minor musculoskeletal problems call 0800 6040001
Money Matters
For advice about financial problems call 03031231008
FLU VACCINE NOW AVAILABLE.
Do you require an appointment?
We have Advanced Nurse Practitioners who can prescribe. They will see most patients with minor
illness and for contraception, as well as many more conditions.
Minor Injuries
Anyone over 5 with a minor injury is best dealt with by the Minor Injuries Unit at the New Victoria.
Open 9am to 9pm seven days.
Pharmacy
The pharmacy will also deal with many problems and guide you to the best service for your
problem.
Opticians
Opticians are trained in all aspects of eye problems.
Have you informed us of your mobile phone number?
This will ensure that you receive a text message to confirm and remind you of appointments and will
also enable you to cancel appointments.
Opening Times
Monday
08:30 - 18:00
Tuesday
08:30 - 18:00
Wednesday
08:30 - 19:00
When We Are Closed
This practice, like most in Glasgow,
participates in the Glasgow Emergency
08:30 - 18:00
Friday
Medical Service (GEMS). When the
surgery is shut, in cases of emergency
closed
Weekend
only, please telephone NHS 24 on 111,
where a nurse will discuss your problem and advise you what is the best thing to do.
Thursday
08:30 - 18:00
Our nearest out-of-hours centre is in the Out-Patients Department of the Victoria Infirmary, but it is
important to telephone NHS 24 before you go there.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and
only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath
constitute an emergency.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have more equipment and
facilities available, we do appreciate this is not always possible. In this respect, if you do need a
home visit, you can help us by calling reception at the earliest opportunity. You may only request a
home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at
home if they think that your medical condition requires it and will also decide how urgently a visit is
needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to
schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should
also be visited at home by a health visitor if you have recently had a baby.
Appointments
The surgery is open from 08:30 to 18:00 Monday to Friday. All consultations with a doctor are by
appointment. Every effort is made to give a convenient and early appointment. If you feel that you
must be seen urgently then you will always be offered an appointment that day – please make it
clear to the receptionist if this is the case.
Self Check In
When you arrive for your appointment you can check yourself in in the waiting room. There is a
monitor located on the wall and when you have checked in the screen will indicate your waiting
time.
If you have any difficulty using this please let reception know.
The Doctor will try to take you in to your appointment on time. Sometimes due to emergencies or
other factors the Doctor may run late.
There is not enough time for the Doctor to deal effectively with several problems during one
appointment.
If you wish to speak to the Doctor regarding more than one problem then it would be helpful to ask
the Receptionist to arrange a double appointment for you.
The practice participate in extended opening hours on a Wednesday evening between 5:30 pm and
7.00 pm for patients who cannot attend during routine opening hours. These appointments require to
be pre-booked as the practice telephone line closes at 6.00pm.
Text Reminders
Patients who have provided us with their mobile number will receive a text to confirm their prebooked appointment and a text to remind them of the appointment.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order to
allow us to allocate the appointment to another patient.
If you receive a text reminder and find that you no longer require the appointment then simply text
back CANCEL and your appointment will be cancelled automatically.
There is also an option on our home page which you can use to cancel an appointment with more
than 24 hours notice.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is available
from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now
called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are
sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you
return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/DG
_175850) (where this information was sourced)
Training Practice
We may occasionally have medical students in the final rotation of their university course. The
students will always be supervised and will not be allowed to diagnose or treat patients on their own,
although they may conduct the initial part of the consultation alone.
There is no obligation to allow a student to be present when you see a doctor. However, we
appreciate your help in their training.
Repeat Prescriptions
If you are on long-term medication you will be given a repeat prescription.
The practice will no longer participate in the managed repeat service previously provided by local
pharmacies with the exception of patients in receipt of a dossette box.
You can still have your prescription sent to a pharmacy of your choice but you will need to order
your prescription directly from the practice.
To get your prescription renewed tick the items that you need on the repeat slip attached to your
prescription and hand it into the surgery, or post it with a stamped, addressed envelope, if you wish
it to be posted to you.
You can also leave your prescription request in a box at reception.
You will also find slips to order your repeat prescription available at reception.
To request a prescription by telephone please press option 2 and follow the instructions. Remember
to state clearly what items you require. You can also leave requests for items not on repeat via this
service.
You can also order online via the link at the top of this page following completion of a simple
registration.
Please note that whatever method you use to order your prescription you should still allow 48
hours for it to processed.
Please try not to ask for repeat prescriptions during a home visit as the computer is not available and
this can lead to error and inaccurate records.
If you are requesting an item that is not on a repeat prescription then you may be asked to attend
before this prescription is given. The practice will not contact you to inform you of this so therefore
you are required to check whether the prescription has been issued.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at
least once a year to review these regular medications. Please ensure that you book an appropriate
appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be
processed and remember to take weekends and bank holidays
into account. If you do run out of medicine your chemist will
be able to give you a few days’ supply without a prescription.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Please note that prescriptions should now be ordered directly from the practice.
You can still arrange to have your prescription sent to a pharmacy of your choice.
Please do not leave messages about any other matter in the comments box when ordering your
prescription. This is for information about prescriptions only.
Clinics & Services
Clinics & Services
In addition to GP consultations we offer a comprehensive range of clicnis and healthcare services:
Special Services
Family Planning - all the doctors provide contraceptive services and advice during normal surgeries
and during the well woman clinic. Dr Ford and Dr Mercer fit coils (IUDs) and contraceptive
implants.
Cervical Smears - all women between 20 and 60 who have ever been sexually active are strongly
advised to have a cervical smear every three years. These are done during normal surgeries by the
practice nurse or any of the doctors and during the well woman clinic. Please make a double
appointment with the practice nurse for a cervical smear.
Maternity Services - antenatal and postnatal care is provided by all the doctors during normal
surgeries. The local Maternity Care Centre is at Rutherglen Primary Care Centre in Stonelaw Road
which is staffed from the Princess Royal Maternity unit.
Wart Clinic - Dr Watson holds a clinic for freezing warts once a month. Please make an
appointment if you wish to attend this clinic.
Diabetes, Asthma and Other Chronic Diseases - these clinics are run by the practice nurse in
conjunction with the doctors. If you have asthma or non-insulin dependency diabetes and do not
attend a clinic please let us know.
Well Woman Clinic - here we offer advice on all aspects of women’s health including cervical
smears, breast and blood pressure checks, menopause counselling, contraception, healthy eating and
exercise.
Well Men Check-Ups - these are available with the practice nurse.
Physiotherapy - for self-referral to physiotherapy please call 0845 604 0001.
Podiatry - Forms available at Reception for self referral.
Child Health Programme




Child Health Surveillance - Dr Watson provides this service. All children under five should
attend. The first check is at 6-8 weeks. Further appointments will be issued automatically.
With doctor and Health Visitor - 6-8 weeks. Child health automatically issue
appointments.
Well Baby Clinic - a health visitor will be available at Johnstone Drive Community Clinic
on Wednesdays 09:30 – 11:30 (no appointment necessary).
Immunisations - we run immunisation sessions on the 1st Thursday of each month and at
other times by arrangement. Immunisations are very important for the health of all children.
Children who are behind with their vaccinations should catch up as soon as possible.
Adult Immunisations
Travel immunisations are important; please ask at reception for a form to give details of your
journey eight weeks beforehand. We will then let you know what vaccines you need. All adults
should be vaccinated against tetanus. Anyone over 50 may not have been vaccinated as a child and
may need a course of three injections. Two boosters in adult life should be sufficient to maintain
immunity.
Flu vaccination is recommended for anyone with chronic heart, lung or kidney disease or diabetes
and for everyone over the age of 65. It is given every Autumn.
Non-NHS Services
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore attract
charges. Examples include the following:





Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Prescriptions for taking medication abroad
Private sick notes
Vaccination certificates
The fees charged are based on the British Medical Association (BMA) suggested scales and our
reception staff will be happy to advise you about them along with appointment availability.
Test Results
Test Results
When you attend for a test of any kind you will be told how long you should expect to wait for the
results. Please bear this in mind and only call the surgery after sufficient time has elapsed.
Our reception staff are not qualified to comment on results therefore it is your responsibility to
check them and make any necessary follow-up appointment with the doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this
respect we will only give out results to the person they relate to unless that person has given prior
permission for their release or if they are not capable of understanding them.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide
range of uses and are one of the most common types of medical test. For example, a blood test can
be used to:



assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the back
of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample
is taken.
You can find out more about blood tests, their purpose and the way they are performed on the NHS
Choices website.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of
your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using
imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Practice Area
Practice Area
The map below shows the area covered by our practice.
Registration
New Patient Registration
To register please contact the surgery on 0141 641 3129.
If you wish to become a patient at the surgery you will be required to fill in some forms giving us
information about yourself and your previous medical and family history. You will also be offered a
new patient health check with the practice nurse.
We require two forms of identification, one being photo ID and the other being proof of living at
your current address.
Change Details
Please notify us at the surgery of any change in your personal details so that we can amend our
records or click here to download the change of details document, this will need to be completed and
returned to the practice.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the
services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
Temporary Residents
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see one
you can receive emergency treatment from the local GP practice. You will need to register as a
temporary patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the
local practice list and still remain a patient of your permanent GP. After three months you will have
to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not
have to accept you as a temporary patient although they do have an obligation to offer emergency
treatment. You cannot register as a temporary patient at a practice in the town or area where you are
already registered.
Text Message Reminders
You can now receive information by text message on your phone regarding appointments. You can
also use this facility to cancel appointments.
Carers Direct
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx)
Are You a Carer?
If you are please let us know - we may be able to help you
Please ask at reception for a Carers Information Pack which contains helpful information for Carers.
Please also take some time to look at our Carers notice board in our Waiting Room where you may
also find useful information.
There is a wealth of information on NHS Choices
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) about carers and caring. Below are some
links into the site that we hope you will find useful.

Caring for a parent
(www.nhs.uk/video/pages/medialibrary.aspx?Page=1&Filter=&Id={6F24B98E-41DC499F-B97C0A2C688F5100}&Tag=Carers&Title=NHS+VIDEOS+|+Caring+for+a+parent+at+home
&Uri=video/2009/November/Pages/Caringforaparentathome.aspx)
Watch this video on: caring for a parent at home

Telling people (www.nhs.uk/CarersDirect/yourself/relationships/Pages/telling-friends.aspx)
Caring responsibilities can make it difficult to maintain friendships or develop new ones.
Telling your friends you're a carer is important so they understand and can support you.

Taking a break (www.nhs.uk/CarersDirect/yourself/timeoff/Pages/Overview.aspx)
Caring for someone can be a full-time job, but it's essential that you take time out for
yourself too. Read our guide to accessing breaks and respite.

Housing and carers (www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Housing.aspx)
Do you know your tenancy rights as a carer? Are you aware of all your care at home
options? Do you need tips on moving someone around the home?
Contact Carers Direct
Telephone
0808 802 0202
Helpline Information
http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx
(www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx)
Email
[email protected]
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Carers support groups
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

Benefits for carers (www.nhs.uk/carersdirect/moneyandlegal/carersbenefits)
Directing carers to the benefits that can help them in their caring role

Benefits for the person you care for
(www.nhs.uk/carersdirect/moneyandlegal/disabilitybenefits)
Advice and information on helping the person you look after get the benefits that they are
entitled to

Death and benefits (www.nhs.uk/carersdirect/moneyandlegal/deathandbenefits)
How your benefits maybe affected after the death of the person you look after and what
happens to their benefits

Managing someone's legal affairs (www.nhs.uk/carersdirect/moneyandlegal/legal)
Advice for when carers find they have to take over the legal affairs of the person they are
looking after

Other benefits (www.nhs.uk/carersdirect/moneyandlegal/otherbenefits)
Advice for carers and the people they are looking after on claiming a whole host of other
benefits unrelated to their disability or caring

Personal and household finance (www.nhs.uk/carersdirect/moneyandlegal/finance)
Advice on keeping a tight rein on household and personal finance for carers


Social fund (www.nhs.uk/carersdirect/moneyandlegal/socialfund)
Tax credits (www.nhs.uk/carersdirect/moneyandlegal/taxcredits)
Information on claiming tax credits and whether you might be eligible
Bowel Screening
We would like to keep you up to date with the latest NHS information on Bowel
screening. Please click here to for further information
(www.nhsinform.co.uk/Screening/overview/leaflets)
Vaccination Schedule
Routine childhood immunisations
When to immunise
Two months old
Three months old
Four months old
Diseases protected against
Vaccine given
Site**
Diphtheria, tetanus, pertussis,
polio and Haemophilus
influenzae type b (Hib)
DTaP/IPV/Hib (Pediacel)
Thigh
Pneumococcal disease
PCV (Prevenar 13)
Thigh
Rotavirus
Rotavirus (Rotarix)
By mouth
Diphtheria, tetanus, pertussis,
polio and Hib
DTaP/IPV/Hib (Pediacel)
Thigh
Meningococcal group C disease Men C (NeisVac-C or
(MenC)
Menjugate)
Thigh
Rotavirus
Rotavirus (Rotarix)
By mouth
Diphtheria, tetanus, pertussis,
polio and Hib
DTaP/IPV/Hib (Pediacel)
Thigh
Pneumococcal disease
PCV (Prevenar 13)
Thigh
Hib/MenC
Hib/MenC (Menitorix)
Upper
arm/thigh
PCV (Prevenar 13)
Upper
arm/thigh
MMR (Priorix or MMR
VaxPRO)
Upper
arm/thigh
Diphtheria, tetanus, pertussis
and polio
dTaP/IPV (Repevax) or
DTaP/IPV(Infanrix-IPV)
Upper arm
Measles, mumps and rubella
MMR (Priorix or MMR
VaxPRO)(check first dose
has been given)
Upper arm
Cervical cancer caused by
human papillomavirus types 16
HPV (Gardasil)
Upper arm
Between 12 and 13
months old – within
Pneumococcal disease
a month of the first
birthday
Measles, mumps and rubella
(German measles)
Three years four
months old or soon
after
Girls aged 12 to 13
years old
and 18 (and genital warts caused
by types 6 and 11)
Tetanus, diphtheria and polio
Td/IPV (Revaxis), and
check MMR status
Upper arm
Meningitis C
(Meningitec, Menjugate or
NeisVac-C)
Upper arm
Around 14 years old
Please note
** Where two or more injections are required at once, these should ideally be given in different
limbs. Where this is not possible, injections in the same limb should be given 2.5cm apart.
The Meningitis C vaccination will be introduced during the 2013/14 academic year and the vaccine
supplied will depend on the brands available at the time of ordering
Immunisations for at-risk children
When to immunise
Diseases protected
against
Vaccine
given
Site
At birth, 1 month old, 2 months old
and 12 months old
Hepatitis B
Hep B
Thigh
At birth
Tuberculosis
BCG
Upper arm
(intradermal)
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:



To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient information
will also be used at local and national level to help the Health Board and Government plan
services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs.
These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can
be made available to the public. All requests for such information should be made to the practice
manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may
request to see their medical records. Such requests should be made through the practice manager and
may be subject to an administration charge. No information will be released without the patient
consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and
as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the
right to remove violent patients from the list with immediate effect in order to safeguard practice
staff, patients and other persons. Violence in this context includes actual or threatened physical
violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the
patient in writing of their removal from the list and record in the patient’s medical records the fact of
the removal and the circumstances leading to it.
Staff Details
Doctors
Dr Richard
Watson
MB ChB MRCGP DCH DRCOG DAB
Dr Watson is available for consultations on a Monday, Tuesday,
Wednesday, Thursday and a Friday morning.
Dr Angela Ford
MB ChB DRCOG MRCGP DFFP
Dr Ford is available for consultations on a Monday morning,
Thursday and a Friday afternoon.
Dr John Farley
MB ChB MRCP MRCGP DRCOG DFS RH
Dr Farley is available for consultations on a Tuesday morning and on
a Wednesday and Friday.
Dr Alyson
Mercer
MB ChB MRCGP DRCOG DFS RH
Dr Mercer is available for consultations on a Monday, a Tuesday
morning and a Thursday.
Dr Gordon
MacWalter
MB ChB
Dr MacWalter is available for consultations on a Monday afternoon,
Tuesday afternoon, Wednesday and a Friday afternoon.
Nurse Practitioners
Advanced Nurse
Practitioner Lindsay
McNab
Advanced Nurse Practitioner Lindsay McNab is available for
consultations on a Monday, Tuesday, Wednesday, Thursday
and on Friday mornings.
Advanced Nurse
Practitioner Margaret
Brown
Advanced Nurse Practitioner Margaret Brown is available for
consultations on a Tuesday, Wednesday and Friday.
Nurses
Practice Nurse Theresa Practice Nurse Theresa Baxter is available for consultations on
Baxter
a Monday and Thursday.
Healthcare Assistants
Cathy O'Neill
Karen Izat
Heather Grant
Mrs Kath Noon
Practice Management
Marion Anderson
Reception
Allison Dowds
Carol Williamson
Margaret Clark
Karen Gillies
Karen Izat
Heather Grant
Kathleen Noon
Secretaries
Heather Grant
Community Nurses
Margaret Windsor Staff Nurse RGN
Violet Talbot Staff Nurse RGN
Angela Montgomery Clinical Support Worker
The nurses provide care to patients in their own homes and run clinics in Johnston
Drive, Cambuslang for dressings and other procedures. Clinics are by appointment
only, please contact the nurses to arrange an appointment. The nurses may be
contacted via their direct line 0141 641 2085.
Clinics operate on Monday 10am - 1pm, Tuesday 9.30am - 4pm, Wednesday 10.00am
- 1pm and Friday 1.00pm - 4.00pm.
Health Visitors
A health visitor is a registered nurse who has received training particularly related to
babies, children and pregnant women. Their role is to provide families with children
under five years old with support and advice around the general aspects of mental,
physical and social wellbeing.
They may be contacted via their direct telephone number 0141 641 2085.
The doctors work closely with many other staff such as:
Social Services
Macmillan Nurses
Community Midwives
Physiotherapists
Occupational Therapists
The doctors can arrange referrals to these services. The physiotherapist self referral
telephone number is 0845 604 0001.