Download JOB DESCRIPTION: Direct of Finance and Human Resources

JOB DESCRIPTION
Job Title: MIS System Administrator
Class:
FLSA Status: Exempt
Reports to: Director of Finance/HR
Department: MIS
Pay Group: 27
EEOC Category:
Objective
To provide support to activities of computerized management information systems department; assist in the
administration of MIS plans and policies; serve as a liaison with the other departments regarding MIS concerns of the
City.
General Statement of Duties
Primarily assists the MIS activities of the organization by performing the duties below. Assists the MIS Director in a
variety of activities and projects.
Essential Duties and Responsibilities
1. Assists in the development and implementation of goals, policies, priorities, and procedures relating to MIS.
2. Participates in cost analyses.
3. Assist in the development of MIS strategies, objectives, and policies for city.
4. Prepares reports that summarize and forecast city business activity in MIS, based on past, present, and
expected operations.
5. Provides management with timely reviews of status and progress in various MIS programs and activities.
6. Prepares reports required by regulatory agencies.
7. Maintains computer hardware, software, and technical support records.
8. Implements and maintains MIS policies and procedures.
9. Maintains Cellular devices for all city employees including their scheduled upgrades, support, and inventory.
Also responsible for staff training on all devices.
10. Maintains and is the primary contact for the various departmental phone systems.
11. Maintains knowledge of legal requirements and government reporting regulations affecting MIS
functions and ensures policies, procedures, and reporting are in compliance.
12. Trains other employees in the use of computer hardware and software.
13. Trains and assigns work duties to MIS staff.
14. Advises management in appropriate resolution of MIS issues.
City of Hillsboro
Revised 01/05/17
15. Responds to inquiries regarding policies, procedures, and programs.
16. Provides help desk assistance for end users of computer hardware and software.
17. Evaluates, installs, and maintains computer hardware and software including Officer 365, file servers,
desktop computers, print devices, Ethernet, wireless devices, routers, switches, videoconferencing
equipment, firewalls, security systems, and network operating systems.
18. Consults with departmental management to analyze computer system needs for management information
and functional operations, to determine scope and priorities of projects, and to discuss system capacity
and equipment acquisitions.
19. Recommends and develops plans for systems development and operations, hardware and software
purchases, budget, and staffing.
20. Manages the development, implementation, installation, and operation of information and functional
systems for the organization. Including but not limited to phone systems, copiers, scanners, fax machines,
and cellular services.
21. Develops, implements, and monitors management information systems policies and controls to ensure
data accuracy, security, and legal and regulatory compliance.
22. Negotiates with consultants, technical personnel, and vendors for services and products.
23. Provides support to end users in the selection, procurement, usage, and maintenance of software
programs and hardware.
24. Manages computer operation scheduling, backup, storage, and retrieval functions.
25. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to
determine costs and impact, and address problems.
26. Develops, maintains, and tests disaster recovery plans.
27. Coordinate and set up meetings.
28. Attend meetings and events of local, regional, and state organizations.
29. Other duties as assigned.
Supervisory Responsibilities
Supervises MIS Technicians.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
1. Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and
experience to complement data.
2. Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses
reason even when dealing with emotional topics.
City of Hillsboro
Revised 01/05/17
3. Customer Service - Manages difficult or emotional customer situations; responds to requests for service and
assistance; meets commitments.
4. Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without
interrupting; keeps emotions under control; remains open to others' ideas.
5. Oral Communication - Speaks clearly and persuasively in positive or negative situations; demonstrates
group presentation skills; participates in meetings.
6. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents
numerical data effectively; able to read and interpret written information.
7. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others'
views; contributes to building a positive team spirit; puts success of team above own interests.
8. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well;
effectively influences actions and opinions of others; accepts feedback from others; gives appropriate
recognition to others.
9. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and
thoroughness.
10. Cost Consciousness - Works within approved budget; develops and implements cost saving measures;
conserves organizational resources.
11. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences;
educates others on the value of diversity; promotes a harassment-free environment; builds a diverse
workforce.
12. Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes
appropriate people in decision-making process; makes timely decisions.
13. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with
respect and consideration regardless of their status or position; accepts responsibility for own actions; follows
through on commitments.
14. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies
feedback to improve performance; monitors own work to ensure quality.
15. Adaptability - Manages competing demands; changes approach or method to best fit the situation; able to
deal with frequent change, delays, or unexpected events.
16. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates
suggestions for improving work; develops innovative approaches and ideas.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
City of Hillsboro
Revised 01/05/17
1. Education and/or Experience -- Associate's degree or equivalent from two-year college or technical school
with a minimum of five years related experience and/or training; or Bachelor’s degree with a minimum of
three years related experience and/or training.
2. Language Skills -- Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write reports, business correspondence, and
procedure manuals. Ability to effectively present information and respond to questions from groups of
managers, clients, customers, and the general public.
3. Mathematical Skills -- Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and
geometry.
4. Reasoning Ability -- Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
5. Computer Skills -- To perform this job successfully, an individual should have excellent computer skills
with knowledge of all operating systems and common office and database software. Including but not limited
to the most popular spreadsheet, word processing, database, publishing, email, and web browsing software.
Certificates, Licenses, Registrations
Valid Class "C" Texas driver's license required. A+ and MCSE certifications preferred.
Other Skills and Abilities
None.
Other Qualifications
None.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly
required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk; sit
and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel,
crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or
move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to risk of electrical shock. The employee
is occasionally exposed to moving mechanical parts; high, precarious places and outside weather conditions. The
noise level in the work environment is usually moderate.
City of Hillsboro
Revised 01/05/17
City of Hillsboro
Revised 01/05/17