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Communication channels – internal and external Decide which of the two sentences below presents internal communication and external communication. takes place between people who work in the same organisation. takes place between one person in an organisation and someone outside that organisation If a manager talks to workers it is an example of downward vertical communication. If a worker sends an email to his or her boss this is upward vertical communication. Horizontal communication takes place when two people at the same level in the organisation structure communicate with each other. 1) Label the diagram (arrows) below using the bold writing from above. Government Customers External Internally within the organisation. Worker Manager Manager Worker External Local communication Suppliers 2) Give some examples of the following types of communication that take place within your school or college. Types of communication Internal communication External communication Upward vertical communication Downward vertical communication Horizontal communication Examples
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