Download Tips for No Power Supply Situations Electricity is extremely helpful in

Tips for No Power Supply Situations
Electricity is extremely helpful in our everyday lives. Sometimes it can go wrong and you are left with a
power failure. It is indeed important for you to know what to do and what to look for in such situation.
In the event of power failure at your home only:
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Always know the location of "mains" box in your home.
Please check the "mains" box to see if the main power switch (MCB) has tripped. The MCB trips
in case of overload or wiring fault condition. Please turn off some of the appliances which are in
use immediately. Thereafter switch the MCB back to ON Position.
If the MCB already shows ON position, then please check if the meter is showing “Reading”. If
yes, it means that supply from NDPL is ON but there is some problem with your internal wiring.
Call an electrician as soon as possible to fix the problem for you.
In case of No supply at Meter, please call NDPL Helpline (66404040) and register a complaint.
Always give your complete name, K.No, address and contact no. while complaint registration.
In the event of power failure in and around your neighborhood or in your area
A power failure may have occurred because network failure at our electric service facilities due to bad
weather, accident, tripping, etc. Please take following actions:
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Wait for 15 minutes before making call to our helpline since it can be a momentary failure or we
may do change over feeder on our own. In case of adverse weather, we recommend to wait for
about 30 minutes.
Turn off all electrical appliances after supply failure, except for room lighting, as a safety
precaution. We recommend it to save your appliances from voltage spike when the power is
back ON again.
Please call our helpline no. (011-66404040) to get the updated status or report the complaint.
Always give your complete name, K.No., address and contact no. while complaint registration.
FAQs
1) Why do I face power failures?
There may be several reasons attributed to the same and are explained as below:
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Power reaches to you from substation through cable/lines. At your end, the supply is fed
through cut-outs/ fuses installed in your house or in your building near your meter. The fuse
may blow due to short in the circuit or overloading of equipment leading to Power failure.
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Further there could be problem on the line or on cable between substation and powerhouse
caused by disturbed weather conditions or third party damage (see illustration).
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NDPL is a part of Northern regional power grid along with other utilities such BSES, MES, NDMC
etc. Any disturbance at Northern grid results into power shortage which is beyond the control of
NDPL. We take utmost care to avoid such disturbances and also try to restrict their duration and
effect in coordination with Transmission Company & Generation Company.
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In order to ensure the improved and uninterrupted power supply to its consumers, NDPL
sometime takes the shutdown to ensure the better health of its equipments. You may view
shutdown schedule for your area by using following link:
Scheduled Outage
Below illustration showing the various reasons for power failure
2) What is a voltage dip?
As explained above, the voltage dip can also be caused by adverse weather conditions, tree falling
or third party damage. Usually in such cases, the consumer’s power supply will not be affected
however; individual users may experience a momentary dimming or fluctuations of their lights.
If the problem persists for a long period, you may register a complaint at our helpline by providing
your complete name, K.No., address and contact no..
3) How frequently do I need to follow up after reporting of power failure?
Once power failure has been reported there is no need to report again. Quickly NDPL Staff start
working on the reported problem. Although we make all possible efforts to restore all our
consumers, the restoration time may vary depending upon the nature of failure. You may ask the
Call Center to provide estimated time of restoration. Call Center will provide this information once
the problem is identified.
If your supply is not restored within few hours or your neighbour's supply has come back but yours
is still off, you may contact Call Center again to get the latest status on power restoration.
4) Can I switch ON all the appliances once the power is resumed?
As a precautionary measure, you may switch OFF the important equipments such as ACs,
Refrigerators, TV, PCs and Geysers etc. When the power is resumed, it is recommended to switch
ON the appliances one by one.