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An Introduction to Integrated Marketing Communications
An Introduction to Integrated Marketing Communications

... convention planners to attract visitors to the city. However, today many companies are taking a different approach in developing their marketing communication programs. They integrate their advertising efforts with a variety of other communication tools such as websites on the Internet, direct marke ...
chicago 2012
chicago 2012

... improve your company’s performance and profitability. Listen closely, ask questions and translate what you hear into the needs of your own organization. ...
The Antecedents of Effectiveness Interactive Advertising in the
The Antecedents of Effectiveness Interactive Advertising in the

... communication investment (Kitchen & Pelsmacker, 2004). Kitchen and Burgmann (2010) further explain that by using IMC, it does not reflect that organization should only work with one message, but rather, an integrated approach could provide encouragement of working under multiple targets and achieve ...
The Four Steps to the Epiphany
The Four Steps to the Epiphany

... “we’re just starting out” stage. At first, I thought the Customer Development model might be interesting reading for them, but not particularly germane to CEOs and other executives who were in the midst of building a company. This group had real day-to-day operational problems to solve, and the last ...
THE CHANGING ROLE OF THE CMO
THE CHANGING ROLE OF THE CMO

... of conversations, sometimes more so even than the marketing of the product. At a time when they have access to everything, consumers are hungry for the only rare commodity out there – a good story. And this story should be about them. ...
Motives and Guidance for the Use of Sensory Marketing in
Motives and Guidance for the Use of Sensory Marketing in

... The competition within the retail industry enters a white-hot stage. In order to please customers, retailers are using variable methods to strive for market shares. Creating pleasant physical environment where customers enjoy coming to (Georges Olivereau in Engel 2010), plays a vital part in determi ...
`Check the Rhyme`: A Study of Brand References in Music Videos
`Check the Rhyme`: A Study of Brand References in Music Videos

... from consuming film, television or video games. Not only are music videos shorter in length than these other mediums but they also provide insight into the personal style of recording artists (Englis 1991). Also, the implementation of music video brand placement is more cost-effective than tradition ...
E-Commerce Recommender Applications
E-Commerce Recommender Applications

... buying behavior. The forms of recommendation include suggesting products to the consumer, providing personalized product information, summarizing community opinion, and providing community critiques. Broadly, these recommendation techniques are part of personalization on a site because they help the ...
Can loyalty schemes really build loyalty?
Can loyalty schemes really build loyalty?

... different usage situations, variety seeking, or lack of brand preference within a buying unit” (Dick and Basu, 1994, p. 100). Although behavioural measures do overcome some of the limitations of using satisfaction as a proxy measure for loyalty, it is clear that behaviour is also insufficient as a m ...
Nudge Your Customers
Nudge Your Customers

... found that when we changed this default so that customers were initially offered cars loaded with features – options they could then decline – they chose vehicles with more features, raising the sales price by over $1,500 without decreasing customer satisfaction. Random defaults. When customers are ...
Brand Management
Brand Management

... Sub-branding It has developed several sub brands such as Trac II, Altra, Sensor, Mach3 to remain on top of its competitors. ...
Rise of the UK Brand Journalist Journalists as Content
Rise of the UK Brand Journalist Journalists as Content

... By proving the leads generated from content By delivering on engagement metrics like reach, views, dwell, and time ...
The CMO Solution Guide for Building a Modern
The CMO Solution Guide for Building a Modern

... departments responsible for customer acquisition, lead nurture or customer retention, at larger companies predictive analysts are often embedded in these operating departments. ...
How Economic Growth Affects Customer Satisfaction
How Economic Growth Affects Customer Satisfaction

... in customer satisfaction as improved consumer-oriented performance, this misinterpretation might lead to erroneous marketing strategies. Therefore, we recommend marketing managers to account for aggregate financial changes on the demand side when interpreting customer satisfaction surveys. A few stu ...
Luxury Marketing Outlook 2013
Luxury Marketing Outlook 2013

... for special attention from marketers through traditional Starwood brand, but particularly a new interface that agchannels such as in-store and print. gregates a user-specific look and content based on the consumer’s booking and staying process. Marketing trends that manifested during 2012 show that ...
the pursued benefits of customer loyalty programs
the pursued benefits of customer loyalty programs

... customer relationships (Uncles et al. 2003). Companies have created such a market where customers are rewarded automatically, even if they are disloyal. In addition, companies are struggling as they try to motivate customers to purchase more and make more frequent visits. (Arantola 2003, 49.) I have ...
chapter 2 literature review
chapter 2 literature review

... complex by managers conducting these practices at the level of the organization, rather than the individual product or service, and the requirement to manage interactions with multiple stakeholder audiences. The researches done also highlight the differences between a corporate brand and a product b ...
The Influence Of Relationship Marketing On Sales Performance In
The Influence Of Relationship Marketing On Sales Performance In

... In spite of the increasing acceptance of its basic concepts and of the growing interest that they have awakened in both business and academic circles, some skepticism has been voiced concerning the real effectiveness of relationship marketing (Fournier, Dobscha and Mick, 1998). The most serious crit ...
Mc Kinsley quarterly A New way to measure word-of
Mc Kinsley quarterly A New way to measure word-of

... • Magnitude is larger than ever that was available. FLIPSIDE ...
Customer Relationship Management in Practice: A Study of
Customer Relationship Management in Practice: A Study of

... of sophisticated computer and telecommunication technologies that allow producers to directly interact with end-customers. For example, in many industries such as the airline, banking, insurance, computer software, or household appliances industries and even consumables, the deintermediation process ...
Impact of Celebrity Credibility on Advertising Effectiveness
Impact of Celebrity Credibility on Advertising Effectiveness

... spokesperson endorsement influence consumers’ mind-set in common and it may change the feelings of customers towards the commercial and products as well. This may perhaps effect in improvement of acquisition plan and as an outcome in increase of trade. Researchers have intended for extensive concent ...
Examining world market segmentation and brand positioning
Examining world market segmentation and brand positioning

... economies of scale. In short, the strategic necessity does not stop at the selection of desirable market segments, but also includes the need to effectively position brands relative to market segments. Toward that end, the purpose of this paper is to empirically examine the relationship between base ...
Fundamentals of Modern Marketing Thought - McGraw
Fundamentals of Modern Marketing Thought - McGraw

... fortunes of Pollitt and Wigsell with another company operating in the textile industry at about the same time. This company made looms and achieved great success when it launched the type G power loom, which allowed one person to oversee 50 machines. Rather than defining its business as a power loom ...
Successful customer value management: Key lessons
Successful customer value management: Key lessons

... Lesson 2: ensure that CVM is more customer driven than IT driven Insights from marketing science Despite the attractiveness of CVM for firms, many implementations still fail. A common hazard is that firms assume that applying more technology is the answer. This usually results in too strong a focus ...
Influencers of Customer Satisfaction
Influencers of Customer Satisfaction

... satisfaction on customer loyalty differs in different industries and industry specific switching costs can be one of the factors that affect this association. Jones and Sasser (1995) pointed that switching costs may result in inducing fake loyalty instead of commitment based loyalty as customers are ...
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Touchpoint

A Touchpoint (contact point, customer contact, Moment of Truth, point of contact) describes the interface of a product, service or brand with customers/users, non-customers, employees and other stakeholders, before, during and after a transaction. This may be applied in business-to-business as well as business-to-consumer environments.
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