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Chapter12
Chapter12

... Manage channels for easier transactions – e.g., Cisco and Dell: employing websites to satisfy transaction and presale channel preferences of existing customers; target new users; deliver information-based products (software, digitized photos, and documents); and effectively develop deeper relationsh ...
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... general, marketers are satisfied if they can get returns that exceed the incremental cost of marketing initiatives. The return might be .25% on a direct-mail campaign for credit cards, but the campaign could be deemed to be acceptable if it is profitable in the short run. Few marketers show any conc ...
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... The right not to buy a product that is offered for sale. The right to expect the product to be safe. The right to expect the product to perform as claimed. The right to be well informed about important aspects of the product. The right to be protected against questionable products and marketing ...
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... Segment their product base according to product purchases and frequency. Use their market segmentation, and information from their consumer hotline to create additional products specifically for their market segments. Create advertising and marketing campaigns to target specific segments of their co ...
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Target audience

A target audience is the intended audience or readership of a publication, advertisement, or other message. In marketing and advertising, it is a specific group of people within the target market at which a product or the marketing message of a product is aimed (Kotler 2000). For example, if a company sells new diet programs for men with heart disease (target market), the communication may be aimed at those men but also perhaps at their spouses (target audience). Targeted marketing and targeted advertising strive for narrowcasting rather than broadcasting.A target audience can be formed of people of a certain age group, gender, marital status, etc., e.g. teenagers, females, single people, etc. A combination of factors, e.g. men aged 20–30 is a common target audience. Other groups, although not the main focus, may also be interested. Discovering the appropriate target market(s)and determining the target audience is one of the most important activities in marketing management (Niewenhuizen et al. 2000). Perhaps the biggest mistake it is possible to make in targeting is trying to reach everybody and ending up appealing to no-one.
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