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2 Characteristics of RM
2 Characteristics of RM

... Two decades have passed since Berry (1983) first used the term RM, and longer since the concept has been studied under different names. Indeed, Culliton (1948: 26) used the term ‘customer relationships’ well over fifty years ago. Yet there is still no universally agreed definition of RM, let alone a ...
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... preferences on the product, while the second type is still in the exploratory phase of gathering information but she has an immediate purchasing horizon. We rely on this typology as starting point to study the impact of media channels along the purchase process: different type of users may be more ...
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... c. the company’s pricing of their products to consumers. 7. Risks are involved in buying, transporting, and selling products a. Risks are involved in buying, transporting, and selling products. b. Potential competitors also introduce risk. 8. Marketing information: a. Tasks needed to sell products i ...
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... Nonpersonal Selling ▮Public relations - Firm’s communications and relationships with its various publics ▮Publicity - Nonpersonal stimulation of demand for a good by unpaid placement of significant news ▮Guerrilla marketing - Unconventional, innovative, and low-cost techniques to get consumers’ atte ...
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... the participation of consumers is voluntarily and subsequently not perceived as an invasion of privacy as it is the case with classic marketing communications. In fact, the irony is that consumers participate on their own free will in those brand hyper realities, even though they are specifically de ...
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... 2.3 Relations between green marketing and enterprise competence As the world has more environment awareness, countries all over the world are practicing sustainable development. In this condition, green marketing appears. The so-called green marketing is a marketing idea, method and strategy based o ...
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... 2) At the same time, they must develop advertising messages that consumers will invite to share their time. D. The use of the term citizen media to describe this situation implies greater control by users of communication rather than by providers. 1) The more specific terms participatory media and u ...
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... Lovelock and Wirtz (2007) mention that service is an economic activity between two parties, implying an exchange of value between seller and buyer in the marketplace. They describe services as performances that are most commonly time-based and believe that purchasers buy services because they are lo ...
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... ethical concerns have been recognized as the three most important drivers of environmental strategy and practice (Bansal and Roth, 2000). Much of that literature has concentrated on manufacturing industries. There has been less documented research on the service sector, which is an issue requiring ...
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... of reference that goes beyond a region or even a country and encompasses the world. a. a sense of fashion b. global awareness c. consumer mind-set d.pronounced skill in promotion ...
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... the levels of marketing techniques adopted by SMEs and in turn if this affects business performance. The perceptions of marketing by owner/managers were also identified and consequently this benefits marketing graduates when pursuing jobs with local SMEs in the future. The SME owner/managers can als ...
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... In other words, marketing has less to do with getting customers to pay for your product as it does developing a demand for that product and fulfilling the customer's needs. In order to understand the nature of marketing it is helpful to consider marketing in a number of different contexts. The basic ...
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... is its effectiveness relative to that of the other brands in the market. Because most advertising takes place in the presence of competition, trying to understand advertising of a target brand in isolation may be erroneous and lead to biased estimates of the elasticity. The simplest method of captur ...
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... Interesting is also the fact that, analyzing the questionnaires for the most important four criteria, the answer most frequently selected was “total agreement”. The low score obtained by the additional services offered by the supplier represents the willingness of the companies to waive certain addi ...
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Fundamentals of Sport Marketing

... cultural sensitivity prior to their involvement in international affairs. Review and understand the following issues about your host nation before traveling and dealing with international ...
Fundamentals of Sport Marketing
Fundamentals of Sport Marketing

... cultural sensitivity prior to their involvement in international affairs. Review and understand the following issues about your host nation before traveling and dealing with international ...
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... – Firm obtains information on customer behavior to: • Set prices, negotiate terms, tailor promotions, add product features, customize customer relationship ...
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Viral marketing

Viral marketing, viral advertising, or marketing buzz are buzzwords referring to marketing techniques that use pre-existing social networking services and other technologies to try to produce increases in brand awareness or to achieve other marketing objectives (such as product sales) through self-replicating viral processes, analogous to the spread of viruses or computer viruses (cf. Internet memes and memetics). It can be delivered by word of mouth or enhanced by the network effects of the Internet and mobile networks. Viral advertising is personal and, while coming from an identified sponsor, it does not mean businesses pay for its distribution. Most of the well-known viral ads circulating online are ads paid by a sponsor company, launched either on their own platform (company webpage or social media profile) or on social media websites such as YouTube. Consumers receive the page link from a social media network or copy the entire ad from a website and pass it along through e-mail or posting it on a blog, webpage or social media profile. Viral marketing may take the form of video clips, interactive Flash games, advergames, ebooks, brandable software, images, text messages, email messages, or web pages. The most commonly utilized transmission vehicles for viral messages include: pass-along based, incentive based, trendy based, and undercover based. However, the creative nature of viral marketing enables an ""endless amount of potential forms and vehicles the messages can utilize for transmission"", including mobile devices.The ultimate goal of marketers interested in creating successful viral marketing programs is to create viral messages that appeal to individuals with high social networking potential (SNP) and that have a high probability of being presented and spread by these individuals and their competitors in their communications with others in a short period of time.The term ""VRL marketing"" has also been used pejoratively to refer to stealth marketing campaigns—marketing strategies that advertise a product to people without them knowing they are being marketed to.
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