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Chapter Two
Chapter Two

... interactive skills Empower employees Promote teamwork Provide supportive technology and equipment Develop service-oriented processes Include employees in the company’s vision Employees want the opportunity to get ahead ...
Marketing Strategy for Medical Devices Market
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... consumers‟ good, e.g. clothes or food. However, the creating of a marketing plan for medical devices, which are high-tech and specialized products sold on a high competitive market, can be more challenging. The master‟s thesis is based on the author‟s experience gained during her internship at the A ...
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... to which customers interact through multiple channels and how to create and present a "single view" of customer. There are many types of channels through which organizations can interact with customers. These include: sales force (including service), point of sales (shops, stores and kiosks), teleph ...
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... improved shop performance to maintain retailers’ satisfaction. Most retailers were satisfied with the Platinum Fashion Mall Wholesale. They have a positive impression with regard to the quality and price of the clothes. However, they will not say positive words of mouth about the place as they would ...
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... A service mindset is an outlook that focuses on creating customer value, loyalty and trust. A business with this outlook wants to go beyond simply providing a product or service. It wants to create a positive and indelible imprint in the customer's, or even in the prospect's mind. To do this, a busi ...
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... Be curious and not satisfied by any answer. In many cases people give “easy” answers to questions, but often these answers are often not really satisfactory because they do not cover all complex aspects of a topic. So, be curious and often ask “why?” Probe to deepen the participants’ reflections. As ...
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... customers have known a small portion of these websites. There are many reasons for these failures. A typical explanation for this is: they have failed to drive traffics or in other words to attract customers to their websites. Unlike traditional marketing, Internet marketing has its own unique activ ...
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... vice and also the buyers often have to actively seek the right supplier that meets their requirements. In cases where the product or service is a bit more complex there are usually negotiations about the price and features so the buying process involves much more interaction than in consumer selling ...
CHAPTER TWO LITERATURE SURVEY
CHAPTER TWO LITERATURE SURVEY

... Road Safety is an area of study that needs persuasion for the sake of the safety of road users, who, through powerful messages, must be influenced to save their lives, or protect themselves from road accidents. Recently the media of television and radio, as well as the oral communication that uses d ...
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Guerrilla marketing

Guerrilla marketing is an advertisement strategy concept designed for small businesses to promote their products or services in an unconventional way with little budget to spend. This involves high energy and imagination focusing on grasping the attention of the public in more personal and memorable level. Some large companies use unconventional advertisement techniques, proclaiming to be guerrilla marketing but those companies will have larger budget and the brand is already visible. The main point of guerrilla marketing is that the activities are done exclusively on the streets or other public places, such as shopping centers, parks or beaches with maximum people access so as to attract much audience.Unlike typical public marketing campaigns that utilize billboards, guerrilla marketing involves the application of multiple techniques and practices in order to establish direct contact with the customers. One of the goals of this interaction is to cause an emotional reaction in the clients and the final goal of marketing is to get people to remember brands in a different way than they are used to . The technique involves from flyer distribution in public spaces to creating an operation at major event or festival mostly without directly connecting to the event but using the opportunity. The challenge with any guerrilla marketing campaign is to find the correct place and time to do the operation without getting involved in legal issues. The different types of guerrilla marketing are: Ambient, Ambush, Stealth, Viral and the new concept called Street Marketing, coined by Dr. Marcel Saucet, Professor at University of San Diego and Harvard case study lecturer in his book Street Marketing TM, in 2013.
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