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managing customer relationship within financial organisations
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... sells the right to use its trade name (brand) and the way of business to another company which in turn pays a franchisee fee and royalty, or percentage of recorded monthly sales of product or services. According to Alpeza, Perić and Šoltić (2012: 2) franchising has become ‘an increasingly interestin ...
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... accessible to customers. The technology that allows businesses to have web sites also makes it possible for those businesses to track the visitors to their web sites and obtain information about them such as name, address, type of purchase, amount of sale, etc. Businesses often use this information ...
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... Printed Materials —5-10 seconds to make an impression Print Ad — 5% of buying decisions are made at the headline E-Mail — 1-2 seconds to look at the subject line. Web site — 10-15 seconds on the opening page Sales Presentation — the sale is made or lost in the first 5 minutes ...
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Digital marketing

Digital marketing is an umbrella term for the targeted, measurable, and interactive marketing of products or services using digital technologies to reach and convert leads into customers.The key objective is to promote brands, build preference and increase sales through various digital marketing techniques. It is embodied by an extensive selection of service, product and brand marketing tactics, which mainly use the Internet as a core promotional medium, in addition to mobile and traditional TV and radio.Digital marketing concepts and practice are evolving tremendously among several industries, especially by the leading companies among each industry utilizing the mass reach of digital tools and social media platforms, benefiting from the possibility to create individually tailored approach that can achieved at a very productive cost Digital marketing activities are search engine optimization (SEO), search engine marketing (SEM) , content marketing, influencer marketing, content automation, campaign marketing, and e-commerce marketing, social media marketing, e-mail direct marketing, display advertising, e–books, optical disks and games, and any other form of digital media. It also extends to non-Internet channels that provide digital media, such as mobile phones (SMS and MMS), callback and on-hold mobile ring tones.According to the Digital Marketing Institute, Digital Marketing is the use of digital channels to promote or market products and services to consumers and businesses.
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