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Multisensory design: Reaching out to touch the consumer
Multisensory design: Reaching out to touch the consumer

... sense of touch, given the audiovisual nature on most (electronic) communication media (see Johnson, 2007; Lucas & Britt, 1950). Note that the present review will not deal with the literature that has investigated the role played by the more interpersonal aspects of touch on marketing and product eva ...
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4.5: Relationship between promotional activities and brand loyalty.
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... Fortune 500 financial services firm) has consistently placed great emphasis on increasing the cross-buy ratio of all its customers (Wells Fargo Annual Reports 2006–2010). To get a more holistic view of marketing practices (pertaining to encouraging customers to cross-buy) across different firms, we ...
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... approach could provide encouragement of working under multiple targets and achieve integration of different brands, communication messages, and functions within one company. Furthermore, Chitty, Barker, Valos and Shimp (2011) feel that IMC is about delivering relevant brand messages to the target cu ...
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... channels to choose from (Weiner 2005, p. 20). It is thus not surprising that customers are becoming more sceptical towards advertisements. The results of conventional mass-marketing advertising are not only decreasing but even run the risk of becoming obsolete (Weiner 2005, p. 20). However, companie ...
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Direct marketing



Direct marketing is a channel-agnostic form of advertising which allows businesses and nonprofit organizations to communicate straight to the customer, with advertising techniques that can include cell phone text messaging, email, interactive consumer websites, online display ads, database marketing, fliers, catalog distribution, promotional letters, targeted television commercials, response-generating newspaper/magazine advertisements, and outdoor advertising. Amongst its practitioners, it is also referred to as direct response.Direct marketing messages focus on the customer, data, and accountability. Hence, besides the actual communication, it is integral to a direct marketing campaign to create actionable segments, use pre- and post-campaign analytics, and measure results. Characteristics that distinguish direct marketing from other types of marketing are: A database of names (prospects, customers, businesses, etc.), often with certain other relevant information such as contact number/address, demographic information, purchase habits/history, and company history, is used to develop a list of targeted entities with some existing common interests, traits or characteristics. Generating such a database is often considered part of the direct marketing campaign. Marketing messages are addressed directly to this list of customers and/or prospects. Direct marketing relies on being able to address the members of a target market directly. Addressability comes in a variety of forms including email addresses, phone numbers, fax numbers, postal addresses, and even web browser cookies. Direct marketing seeks to drive a specific ""call to action."" For example, an advertisement may ask the prospect to call a free phone number, mail in a response or order, or click on a link to a website. Direct marketing emphasizes trackable, measurable responses, results and costs from prospects and/or customers, regardless of medium.Direct marketing is practiced by businesses of all sizes, from the smallest start-up to the leaders on the Fortune 500. A well-executed direct advertising campaign can indicate a positive return on investment by showing how many potential customers responded to a clear call-to-action. General advertising eschews calls-for-action in favor of messages that try to build prospects’ emotional awareness or engagement with a brand. Even well-designed general advertisements can rarely prove their impact on the organization’s bottom line.
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