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Services Marketing Interactive Approach Understanding Services
Services Marketing Interactive Approach Understanding Services

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... epitomized this marketing strategy when he offered the Model T Ford to all buyers; they could have the car” in any color as long as it is black." Similarly, Coca-Cola at one time produced only one drink for the whole market, hoping it would appeal to everyone. The traditional argument for mass marke ...
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... order to survive the ever-competitive market. Many of them believe that this can be achieved through effective market segmentation, [Achumba, 2000]. The challenge many firms have today is how to effectively segment their market in order to achieve the desired effects. It has also been discovered tha ...
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Citizen Consumers: towards a new marketing of politics
Citizen Consumers: towards a new marketing of politics

... ‘lifetime value’. Third, there is often no separation, as there is with packaged goods, between production, sales and delivery. ‘For most service companies the majority of face-to-face contacts are not handled by salespersons; they are handled by those who produce and deliver the service or part of ...
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Direct marketing



Direct marketing is a channel-agnostic form of advertising which allows businesses and nonprofit organizations to communicate straight to the customer, with advertising techniques that can include cell phone text messaging, email, interactive consumer websites, online display ads, database marketing, fliers, catalog distribution, promotional letters, targeted television commercials, response-generating newspaper/magazine advertisements, and outdoor advertising. Amongst its practitioners, it is also referred to as direct response.Direct marketing messages focus on the customer, data, and accountability. Hence, besides the actual communication, it is integral to a direct marketing campaign to create actionable segments, use pre- and post-campaign analytics, and measure results. Characteristics that distinguish direct marketing from other types of marketing are: A database of names (prospects, customers, businesses, etc.), often with certain other relevant information such as contact number/address, demographic information, purchase habits/history, and company history, is used to develop a list of targeted entities with some existing common interests, traits or characteristics. Generating such a database is often considered part of the direct marketing campaign. Marketing messages are addressed directly to this list of customers and/or prospects. Direct marketing relies on being able to address the members of a target market directly. Addressability comes in a variety of forms including email addresses, phone numbers, fax numbers, postal addresses, and even web browser cookies. Direct marketing seeks to drive a specific ""call to action."" For example, an advertisement may ask the prospect to call a free phone number, mail in a response or order, or click on a link to a website. Direct marketing emphasizes trackable, measurable responses, results and costs from prospects and/or customers, regardless of medium.Direct marketing is practiced by businesses of all sizes, from the smallest start-up to the leaders on the Fortune 500. A well-executed direct advertising campaign can indicate a positive return on investment by showing how many potential customers responded to a clear call-to-action. General advertising eschews calls-for-action in favor of messages that try to build prospects’ emotional awareness or engagement with a brand. Even well-designed general advertisements can rarely prove their impact on the organization’s bottom line.
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